Quiero compartir Que mi experiencia anterior mejoró a una positiva con Northgate Storage. Tuve un…read moreinconveniente que me preocupaba bastante, pero gracias a la ayuda de Sandra Rodríguez, todo se resolvió de manera rápida y eficiente en cuanto fui en persona. Sandra me atendió en español, lo cual hizo toda la diferencia. Fue muy amable, paciente y profesional en todo momento. Se tomó el tiempo de escuchar mi situación, explicarme las opciones claramente y asegurarse de que todo quedara solucionado. Su actitud y disposición realmente reflejan un excelente servicio al cliente.

The couple that manages is so kind and helpful. They helped me get set up with a unit at the very…read moreend of their night, which meant the world to me as I was moving. The size unit is great for the price, has temperature control, and security. So far loving having my belongings at Northgate.

I have been a customer for nearly three years, and Dolores has been invaluable throughout my…read moreexperience. When I received a postcard about a rate increase, I called her for clarification, and we negotiated a lower price. Don't hesitate to reach out to Dolores; she will assist you in any way possible. Thank you, Dolores!!! Great customer service! Thank you, Leticia Villarreal

ExtraSpace on Burnet Road in Austin has a secret weapon which is Dolores. She is fantastic! Takes…read moregreat pride in her job, is friendly and helped us find a great space. So thrilled we found her. Kudos to the ExtraSpace team!

I highly recommend this storage above all others. Clean, secure, they only need to unlock the…read morebathrooms. I had to use the great outdoors besides the bathroom lock. Both Chris and Ralph are on it, taking care of every issue or question that needs to help you with your moving process. Easy to get in and out of your storage, save money and time when you rent at this location. Free moving truck to use during your move in what could be better?

Clean. Well marked. Roomy for manuverablitly. Well lit. Helfpul staff - I spoke with Ralph on…read moreseveral occassions and he was always patient and helpful. Easy in and out (at a light). Good location. Dolly's and carts available, as well as a moving truck. Highly recommened.

The only good thing you can say about Burnet storage is that it is conveniently located. I have…read morestored my boat here for the last 3 plus years. I had stuff taken off the boat, leaning post, yeti 120 qt cooler​ (cabled and locked), trolling motor (locked) and seats. I understand Burnet storage is not responsible for theft but today I picked up my boat and found the hitch bent, jack broken off, and wiring harness cut to pieces like it was mowed. Unfortunately the small boat next to mine had the same fate. Even if the prices for a spot were reasonable the cost for theft and damages is not. I do know they did increase security and the thefts were prior to the new gate...

Locally owned business. Everyone is really nice and they have great prices. Recommended!read more

The phone to make a reservation for my storage unit was good and the staff on duty today Dalton…read moreexplained the whole process to get to see unit and make my choice and set up payment and gave great advice about size of the unit to get .basically everything was good with me today . He even recommended 3 great movers and I chose one from the choices . Thanks Dalton and have a happy thanksgiving . Ada Ifesinachukwu

One very nice woman working there and a rude man. I have had a large storage unit there for 9…read moremonths ($250/mo). I went in today and set the man off at the front desk by telling him that no one answered the call button on the drive up key pad. He told me it was broken and I replied that they should put a note on it letting people know so they wouldn't keep trying expecting someone to answer. He then became hostile. Definitely not the personality to deal with paying customers. I am moving my storage somewhere else, anywhere else.

The facility is easy to access and the on-site staff are courteous, but I strongly advise against…read morestoring your belongings here due to an ongoing rodent infestation and poor handling from management. There has been a known rodent problem since September that management has failed to properly address or communicate to tenants. Several of my belongings were damaged, and others exposed to mice excrement as pictured. The only response from management has been to place glue traps, which do nothing to resolve the larger issue. When I requested to move units because of the infestation, I was initially offered a new one at a higher rate, which I found shocking and poor customer service, and then moved to another unit on the same floor--only to find that one quickly infested as well. Despite acknowledging the rodent issue, management offered no meaningful assistance or compensation beyond insurance that didn't cover the extent of the damage. This experience was extremely disappointing. Avoid storing your items here, and if you are currently stored on the 3rd floor, I would strongly suggest checking your items for signs of rodents.

This storage facility appears to be fairly well-kept. It's very clean, has cameras everywhere, and…read moreaccess codes are required to get into the storage area, to access upper storage levels. Construction of the facility makes perfect sense. The main office is located on the first floor, next to three large garage doors. You can back vehicles into the garage bay to unload, out of any inclement weather. Each bay door can be individually opened via keypad access code. There are also two sliding doors--one inside the garage bay, and the other on the opposite side of the building. Both require an access code. Near each entrance is an elevator. Individual floors, other than the first, are restricted by access code. There are also a few carts available for customer use. There appear to be at least 4 storage floors. Customer access is from 6am to 9pm. The managing staff are onsite. The storage units and each floor appear to be quite pristine. Climate control is set to keep the storage facility between roughly 65F and 78F. For newer rented units, they are transitioning to cylinder lock and key; no more lock combinations to remember or pad locks. The facility requires you to insure the belongings that you wish to store. They will automatically enroll you in an insurance policy at $12 a month for $2000 coverage. However, if you have your own insurance (e.g. renters) that covers property in storage, you can provide them a declarations page, and they will accept that. Other than that, there are one time fees for a lock (if you don't have a cylinder lock of your own) and an administrative setup fee. Rent is prorated for the move-in month, and then turns into month-to-month. So that means if you have to move out, move out by the last day of the month, otherwise you'll be charged for another month if you still occupy the unit on the 1st of the next month. Finally, there appears to be at least 4 pricing tiers for identical units, based on location in the storage facility. So you may wish to check out multiple units and their locations within the facility that strikes a balance between desired size, location, and price. Overall: well-designed, secure, and well-maintained.

Bad security. Our locker, along with several others, was broken into and robbed. Security cameras…read moredid not prevent or catch the thief. They said it was an inside job where the person covered the cameras. Management has had an "oh well" attitude about the entire thing. Rent here if you don't mind having thieves stealing your stuff with no recourse.

They keep removing their online listing and re-listing to reset all the negative reviews. They will…read morebait you in with $75/mo, then increase it to almost $300 within a year due to "market adjustment". The security doors are always open in the middle of the night and expect people to break into your locker. The Regional Supervisor doesn't care at all.

This location in the past may have been problematic, but my experience yesterday was excellent…read more I've rented and purchased propane from U-Hauls across the country. For the most part the employees are reserved and just there to do their job. There's nothing wrong with that, but that doesn't make the experience or the location stand out. Yesterday, I rented a cargo van for work from this location. The U-Haul employee, Jesse Kauten, was there to check in the reservation. He was fast, efficient, and thoughtful. More importantly, the impression he left was that he actually cared about doing a good job - that more than anything else in the service industry is what will make an employee and as an extension the company he represents, stand out. He was very thorough and took care in every part of the process from the documentation, to finding the reservation information, to the vehicle inspection. I've never seen a U-Haul employee physically do the entire walk around of the vehicle before handing over the keys and actually stay focused on doing the task properly. Jesse made sure that everything that was documented about the vehicle's condition in his computer matched exactly what I was receiving. Further, he made sure I was cognizant of each step of the process. In short, he is a stellar employee for U-Haul. Because of this experience, if given the choice, I will return to this location and give U-Haul future patronage. U-Haul has an outstanding performer in Jesse Kauten and should continue to support him as he develops as an employee in the company.

The building with our UHaul storage unit was infested with rats and we were never notified --…read moredisgusting damage to our property and they have been very unhelpful in fixing it.

I have been Hadley's tenant since time began! Seriously I think it's been about 40 years! Great…read moreunits priced reasonably and Hadley really cares about his tenants! He's gone out of his way on more than one occasion for me and I am eternally grateful!

I really enjoy the staff who works here at East Central mini storage. It isn't the most convenient…read morewhen you have to make an appointment just to speak with someone. When you perhaps need a lock cut or need anything of the storage unit nature, it's not as easy as walking into their office. But when you have the appointment, they are so helpful and nice. I suppose that's really not so bad considering the decent price in this small storage unit operation. The units are just fine and what makes this place special is the unique, local vibe to it. No corporate gimmicks or pricing.

East Central Mini Storage has exactly what you want in a storage complex…read more + It's entirely made of drive-up units (aka, no lugging couches up elevators) + It's a locally owned business + Competetive prices + Gated Access, where everyone has a unique code + Lights in all the units + Centrally located I haven't been here long, but so it's rained 3 times since I signed my contract and there's been no flooding in my unit. There are large gaps between the doors and the ground, but that can be fixed with some plastic wrap if you're super concerned about it. Overall, I'd recommend this facility to anyone who's looking in the area.