It is the easiest process getting a unit from them. Unfortunately they are not on top of their gate…read moremaintenance & wanted to do a 30% increase in my rent after 5 months. 4 times in one month of me going to my storage unit the gate was wide open. I reported it being stuck open and it was never fixed. When I vacated the storage unit, I used the live assistant kiosk to inform them of me moving out. I was told it was taken care of and to expect an email with the cancellation of my account within 24 hours. This was on the 30th of the month. Checked my email & Public Storage account 24 hours later & there was no email and my Public Storage account was still active. Luckily I still had 1 day left in the month before they overcharged me on an empty unit. I called the property, no answer: called the customer service line, no option for moving out; tried their live chat and finally got a link for moving out which brought me back to their app. I have " scheduled" a move out date through their app, fingers crossed this works.

Hi we just moved into the area from California and Ms. Lucy…read morewas so pleasant she show us the units she had that great southern hospitality we all love, thank you for making the transition easy I look forward to seeing you again.

I had a large unit for two years, and easily was able to downgrade when it fit my needs. Mila is…read moregreat. The grounds and units are well maintained and clean. I will definitely keep using AAA Storage Pflugerville.

Very clean, well lit. The lady that runs it makes a point to remember your name and went out of her…read moreway to accommodate us. Prices very reasonable.

I highly recommend this storage above all others. Clean, secure, they only need to unlock the…read morebathrooms. I had to use the great outdoors besides the bathroom lock. Both Chris and Ralph are on it, taking care of every issue or question that needs to help you with your moving process. Easy to get in and out of your storage, save money and time when you rent at this location. Free moving truck to use during your move in what could be better?

Clean. Well marked. Roomy for manuverablitly. Well lit. Helfpul staff - I spoke with Ralph on…read moreseveral occassions and he was always patient and helpful. Easy in and out (at a light). Good location. Dolly's and carts available, as well as a moving truck. Highly recommened.

If you are new to the area or a neighbor save yourself time and money and call, Karen Knowles Store…read moreManager of Pflugerville Self Storage- Karen is super friendly and very knowledgeable about all the storage and truck rentals. The facility is neat and very clean.   Ben Lara.

Best, full-scale storage unit business in the Pflugerville, North Austin-metro area. Great location…read moreand access for daily visits to your unit and it's safe and secure enough to make quarterly visits. Great staff, great pricing and hassle free billing options. Thank you Karen! for a great experience during my time with you. Mike S.

Horrendous Experience, Locked Out of Our Paid Unit, Zero Accountability…read more We had one of the worst customer service experiences of our lives with US storage. After signing the contract, my husband tried to buy a lock from them--something completely standard--but none of their locks worked. They told us to bring our own, which we did. When we showed up on move-in day, with movers ready and all our belongings packed, we discovered they'd locked our paid unit and the facility was closed. Nobody would help us. Their so-called "support" simply told us to come back the next day, as though leaving a loaded moving truck waiting overnight was an acceptable solution. We were forced to scramble at the last minute to find a different storage unit (shout-out to CubeSmart for saving the day). This caused us extra costs in mover fees, wasted time, and a massive amount of stress. To top it off, they refused to refund us for a unit they made completely inaccessible. The level of disregard for our situation, the total lack of professionalism, and the refusal to correct their own mistakes is beyond appalling. If you value your time, money, and peace of mind, stay away from US storage. They are disorganized, unresponsive, and have no sense of accountability once they take your payment. This was an infuriating, stressful ordeal, and I wouldn't recommend them to anyone. I'm looking into a lawyer to get the refund for a unit we could NEVER use!

What a scam. After three months at the advertised rate they more than doubled the cost to "keep up…read morewith the supply and demands of the market". So ridiculous. Just advertise the prices that you require to stay in business. Why make a practice of deceiving people and then taking advantage of them once their stuff is on your property. It's sad that these business practices are legal.

I rented a 10x10 unit in the 12915 Research Blvd location on 6-16-25.....received a text on 6-16…read moresaying: "Thank you for your eRental! Your space will be ready on June 23rd. We will text your personal gate code on or before your rental date".....it's now 6-23 and I have not received any text with gate code nor does the online portal show a gate code for this unit.....I have folks coming to help me move stuff into the unit at 8:00 am this morning and don't know if I will be able to get in????

Do not waste your time if you do not have money to waste this place is a scam charging 66 total for…read more5*10 unit it's disgusting and they lost a customer

Very nice and well kept storage facility. Climate controlled very well, with cleaner than clean…read morerestrooms (that sometimes get locked accidentally, but the 7-eleven just a short walk away takes care of that easily.) They have music playing through the speakers sometimes, and the attendants at the front desk, especially Cat, are extremely accommodating and nice. Rates are a bit pricey, but with the way they run this place I see why. Beats the climate control over in Little Elm, at least.

Sadly, this location raised our rates repeatedly, the last increase was to an eye-watering $176…read moreincluding tax for a 10 X 10 unit, and it started out much cheaper. On the bright side, this forced us to seriously consider whether we wanted to spend money storing stuff we were not using (mostly extra dining chairs and holiday decorations). Their website says 10 X 10 would cost under $100, but staff said that was for new customers. New customers -- be aware that once you move all your stuff to the unit, there will be repeated price increases. We asked staff about a less expensive unit (5 X 5) and were shown a terrible unit with a large pole that took up about 1.5 X 1.25 of the space in the unit. This made our decision easy, but that decision was even easier as the gentleman showing us the unit said these units were going fast, this Cubesmart was a prime location, etc. etc. Please. We were also told we needed to "broom sweep" the unit when we moved out, then they backed down when I pointed out that the unit was not swept when we moved into the unit (in spite of the sign on the wall stating it had been swept). On the bright side, the place was clean and climate controlled and had a massive generator. For this reason, I am giving two stars instead of one star. Still, there are so many other climate controlled self storage options in the Austin area. I would avoid this place just because of the price increases. For $176 a month, we should expect a working keypad for access to the unit. Better yet, sell or donate stuff you don't need or want. Read some Don Aslett for inspiration. For example, we somehow had THREE artificial Christmas trees in our unit, for example. Why? Each was a different size and it was easier to just put them in the storage unit instead of facing up and donating and selling two of the trees and putting one tree in our garage. That is just one example of the sort of stuff we are decluttering.

Rented two storage units at AAA for three years. Highly recommend if you need to put your…read morebelongings in storage. Very kind, professional staff. ​

Loved this place the moment I walked in the first time. Cassandra and Roy are very friendly and…read moreprofessional. Facility is very clean and well kept. Decent prices and was offered a discount when we signed up. Can't say enough good things about this business. Highly recommended!