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    CubeSmart Self Storage

    4.0 (9 reviews)
    Closed 9:30 am - 6:00 pm
    Updated 1 month ago

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    Rocket Moving Company - #moversnearme #BestMovers in #LA  #Professionals #Movers

    Rocket Moving Company

    (101 reviews)

    Warehouse District, Downtown

    Had a team of 3, headed by Alberto. He and his team (Armando & Jose) were very friendly,…read morehardworking, and fast! They completely filled up 2 Large PODS with every single inch! After, they still stayed on for some OT and helped me pack up even more items! It was a super long day and we were all tired, but they never complained. I would highly recommend. Service was easy to book and great communication with the office. Happy moving, people!

    HIRE THEM!! My GF & I recently moved and decided to hire professional movers for the first time…read more Diego and his crew were amazing! Very nice and professional. We lived on the 3rd floor of an apartment complex with no elevator, and moving during the hot Moreno Valley summers is no joke. The team was able to load up a 2 bedroom apartment into the truck in about 2 hours. Despite the heat creeping in, there were no complaints. My GF and I took the time to pack up 95% of our belongings to make this move smoother. But the things that we couldn't pack, like the couch, were so nicely wrapped by the team. Our belongings got to our destination quickly, efficiently, and without any damage. If you have the time, pack your own things and have them nicely stacked / organized to make things easier on your movers. From the get go, Moving Troopers were very communicative. The day of, Diego called to confirm and let me know they were on their way. He also assessed the space and walked me thru what I would expect during the move. If you're moving and have the extra funds, hire these people. It is worth EVERY penny and saves you the mental breakdown -- especially during summer moves when the heat can be intense. If we find ourselves moving again in the next year or two, I know who to call!

    Two Men and a Truck South Austin

    Two Men and a Truck South Austin

    (204 reviews)

    RUN FAR & FAST (AWAY) FROM THIS LOCATION!!!!!!!! DO NOT…read moreSTOP. DO NOT GO. DO NOT CALL. -5 STARS IF THAT WERE POSSIBLE. This location is an absolute RIP-OFF. I've used Two Men & A Truck seven or eight times over the years, across multiple states, and never, not once; have I experienced anything remotely close to what I endured on 12/17/2025. This franchise should be shut down, full stop. I never even thought to check reviews because my past experiences with this company have consistently been excellent. In fact, my previous move into Austin was outstanding, fast, efficient, detail-oriented, and professional. I was so impressed that I tipped each mover $100 and even gifted them brand-new clothes and shoes that had belonged to my late brother. That's the level of appreciation I normally have for this brand. This move? A complete disaster. The two movers, Austin and Fernando, were pleasant enough on a personal level but professionally, it felt like I was watching two people move an apartment for the very first time. Fernando tried to keep things moving, but they were completely out of sync because Austin simply could not keep up. Let me be very clear: This was a one-bedroom, first-floor apartment, moved just over TWO MILES away on the SAME STREET, into a second-floor loft. Total time? Almost FIVE HOURS. They complained about long walkways yet arrived without the proper equipment, which slowed everything down to a crawl. And to make matters worse, they didn't even move all of my belongings. I still have items left at my old apartment, costing me more money daily because I still have not been able to turn in the keys. I also lost a full day to move the rest of my stuff because I had to go to work. Everything was boxed and ready before they arrived. Yet Austin spent an excessive amount of time shrink-wrapping items furniture as if we were transporting things across state lines. We were moving down the street! The pace was so painfully slow that I eventually told them to only move the large items and I would just move the rest of my things myself. Now let's talk money. I was charged $160 per hour PLUS a $160 trip fee. WTF?????????!!!!!!!! Yes, read that again. The total came out to $1,040.00. I have never paid anywhere near that amount for a local move; ever. When I complained, and when my mother complained, we were met with passive-aggressive disrespect from the Operations Manager who came out to the site, he was so disconnected it felt like talking to a Charlie Brown character; nothing but noise, no substance. Then I was escalated to "Good Olé Patronizing Tristan," who proudly identified himself as some sort of Director. I could not tell. He handled my complaint with zero care, zero accountability, and maximum condescension. His response? "We're just having a conversation." No, Tristan; we were not. You were deflecting. You and your staff are incompetent. This clearly isn't his first time treating customers this way. He knocked $200 off the bill, leaving me to still pay $800.00, despite the fact that not all of my belongings were moved. Let me be blunt: It's very easy to be smug and disrespectful over the phone. That behavior is cowardly, unprofessional, and unacceptable. Be careful the energy you throw out because you will be faced with it right back if the lessons in customer service are not taken a round turn on. I contacted corporate and filed a complaint; only to be routed right back to Tristan, even after clearly explaining that he was part of the problem. I did not want to speak him but in that money I tried. He did not. "There is nothing more we can do!" I am definitely reporting this franchise to the BBB. They cannot keep operating in this manner. And I'll say it again for emphasis: I WANT MY MONEY BACK. YOU DID NOT RENDER QUALITY SERVICE. If you value your time, money, or sanity; RUN. AND FAST!

    Move was on 6/5, here was my conversation with Tristen the next day:…read more Yesterday's move did not go well. The team sent was incredibly slow. I understand that it's hot out and in no way is it acceptable that I was working harder and faster to move my belongings. Additionally, I was charged for 4.25 hours of work on top of the $160 travel fee? Why am I essentially getting charged for both travel and workers? Not to mention that your guys went to the wrong address for delivery at first so I'm getting charged for incompetence and slow workers? Also one of the guys took a 10min+ bathroom break at my new apartment. I get that nature calls and I also think it's reasonable to take breaks like that off my bill. Had I not been working as much as I was to move my stuff (both to the truck and from it) I would have had to pay for another 1-2 hours of labor which is absolute robbery. Please let me know what can be done to make this poor experience right. Tristen on 6/5: Hi Sean, I'm sorry to hear this. I will look into this and I'd like to follow up with you on Monday. Tristen on Wednesday, 6/11: Sean, do you have any photos or videos that show the crews inefficiencies? I am trying to corroborate this with the crew and dispatch manager but I don't have much to go off of. To follow up on the travel charge- that covers the time spent driving to the load location and back from the unload location, fuel expense, use of the truck and tools and equipment that we use during the move. ------- Pictures and additional text conversation included. Absolutely terrible actual service which matched the customer service. My favorite is where the team lead told me that they went to the wrong location and that it would be an hour to get to me despite me giving him the exact address and the apartment complex. I also gave them my address about 10 times when requesting and signing off on service so being charged for their inability to put in an address adds to the shi!show that it was to hire this company.

    CubeSmart Self Storage - selfstorage - Updated May 2026

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