I must say the service here was quite remarkable! The quality of customer service from a beautiful young lady named Jennifer Was a breath of fresh air. It's hard to find good service these days, but she was very thorough and accommodating will be recommending friends and family. read more

Do not trust their online "promotional" rates. They lure you in with a decent price, only to jack up the rent by 30-50% in just a matter of months. I filed a formal BBB complaint regarding their sudden, unreasonable rent increase, and their corporate corporate response was basically: "It's in the contract, so we can do whatever we want. They literally do not care about customer loyalty. They will hold your belongings hostage and use their fine print to bleed you dry. If you don't want to deal with corporate greed, hidden fees, and constant stress about when your rent will skyrocket next, go somewhere else. There are plenty of honest, local storage facilities in Anaheim that actually guarantee their rates for a year. Public Storage is a complete rip-off. read more

I have been here for several years. NATALIE is all business, gets things done, and always has time to say hello. The grounds are very clean and neat and the units themselves are safe. Great experience over all this time! 130 S Knott, Anaheim read more

Absolutely horrible service. I come in often and rarely find the Manger in the office. Earlier today there was a customer waiting at the gate for their registration and the manager did not open the gate causing horrible traffic. I attempted to contact customer service and still have not received assistance, I waited over 25 minutes for a cart. Due to back injury I can not carry heavy weight . read more

I have 2 storage units for my business at the Public Storage facility located at 130 S Knott Ave, Anaheim, CA 92804 and so far I've had an excellent experience thanks to Natalie. I would like to recognize Natalie for her exceptional customer service, positive attitude and professionalism all with a warm smile. The facility is always clean and well-maintained, and Natalie and her colleagues are super friendly and helpful. particular. I highly recommend this facility to anyone in need of storage services. Thank you Natalie and PS Team on Knott! Respectfully, Oz Ramon read more

DO NOT RENT HERE!!! THEY WILL ROB YOU BLIND. I rented from this facility for 5 years only to find it am missing expensive item. Some which were brand new and never used. I am heartbroken. I had a unit on the second floor and inside. I wasn't the only one, another gentleman was there saying the same thing. Now, I have to report it and I dont know what to do. I even had insurance so they will be paying for my stuff. I have pictures of my missing items. I WOULD NOT RECOMMEND THIS PLACE AT ALL. IT SHOULD BE CLOSED DOWN. HORRIBLE SECURITY!! I will be sueing. read more

The best customer service friendly funny amazing honest respectful to Anurflo and clean storage

Today November 21st my first time renting a unit in the city of Anaheim . It was quick n easy transaction I had with ms. Natalie is accommodating, greet me with a smile n knows her field well... ty Ms. Natalie for all your help... read more

Dirty place the lady in the front desk is never fucken there a homeless man is always in and out like he lives there

This is a horrible company and even worse location. Adi is one of the rudest people I have ever met. She really shouldn't have a job in costumer service. Mitch the DM is totally useless and could care less. First our unit got water damage by their poor upkeep of facilities. Then they let our unit get broken into. No one wants to help you not even corporate. When you make a bad review on Twitter they blocked you. Don't trust this place. read more

Public Storage - Self Storage Near Me - Anaheim, California

Recognizing the help of Frank Knott & Orangethorpe and Natalie of Knott& Lincoln branches. Their desire to help and assist deciding customers find the best and affordable to suit their need of storage. I recommend them 100%. read more

This place is infested with rats. I went to get my Christmas items and everything has rat pee and poop on it. Its so bad that my stuff smells like urine. I'm moving my stuff out. I've rented from other public storages before and never had any problems. I can't bring my stuff inside my Apt and I shouldn't have put it in my car. I DIDN'T KNOW until I went to the cdc website to see if there was a certain way to clean especially since they have bait traps everywhere. Huge inconvenience. Beware and rent somewhere else. read more

I just bragged about an employee and how wonderful and kind they were BUT MY LAST few trips there have been horrifying as the employee juan has been harassing my husband in ways that are not professional we have been nothing but Compliant but this guy really has a chip on his shoulders puffs out his chest and threatening to call cops (twice now) for absolutely no reason then after my first complaint he got very upset and came at my husband again because we called corporate and he was angry and needed to let us know he was angry about the complaint like he's been waiting for us! has any one else had trouble with this guy ? Should I move my storage? I only been here a month. I was never contacted about the first complaint by the property manager I hope this time they call me, I mean this guy has all our info it's really scary. read more

Very nice agents,friendly ,helpful .agent Guan, Nataly gave us good service. Clean storage. Easy access.

Juan has the worst customer service skills. He seems miserable and has no care for people or his job. When I needed help he just ran to his office and locked himself there and refused to answer any of my questions.This place needs a new team of employees that are professional and more helpful. Juan hates his job and takes it out on every customer. read more

I just want to thank Natalie here at public storage in Anaheim. Natalie was very informative, kind, and really made feel comfortable in knowing the fact that my belongings will be safe and sound. Thank you again Natalie you were awesome!!! read more

I was locked into the facility 5 minutes after closing time Saturday night. I called the 800 number and was told I had to call the police to get out. "Sir our facility is closed now" So the office could not be bothered to view the security system and see my car in the loading area our me walking to the office to discuss Insurance? Customer service at it's worst. read more

They jack up the rates... I started at $91, now they want to increase it to $221 after 4 or 5 increases (which they do without any notice). I'll be out of here soon enough. read more

The owner Carol is very nice! Our storage door was broken into but they didn't take anything, and Carol was very accommodating to our situation. Thank you once again! read more

Close to home and the person we dealt with (Christian) was very friendly and helpful. The space was clean and access was easy even with U-Hauls big trucks. read more

They have people living in the parking lot or they either have a unit there And camp out all day in there car. Also is infested with rats had droppings on my stuff and also since didn't cancel before the 31st wich the apartment I rented wasn't given to me till the first wich it was on a work day and started moving on the 4th I got charged for the rest of that ne month.... No pro rate... only at the begining when you move in to take your money. read more

Carol provides great customer service! She informed us immediately when there was an issue with our storage and ensured it was quickly resolved. read more

Juan is a HOE. He closed the gate 15 mins prior to the close time, and got scared and locked himself in his office all because I simply asked him a question. I asked if I can stay a few mins after 5 at first he agreed to stay a few mins to wait for me to unload then all of a sudden he got scared and/ or lied. I didn't get loud with him or anything. Next morning I came early in the morning to unload my truck because he locked me out the night before. I had to pay a whole another day for the uhaul truck. Immediately upon seeing me he locked himself in his office again. I knocked on the door very politely and quietly and requested to borrow a dolly which is included in my rental rate and he responded by saying "No, I feel threatened and uncomfortable by you and ignored me" I'm a young female by myself what could I possibly do to him ? Lol I'm truly confused on why Juan acted like this I did absolutely nothing to him. I'm very hurt by his actions and ashamed I'm paying my money to such a crappy company. This location is unprofessional this is the worst experience I've had a storage unit in my life. read more

As others mentioned this place is crooked as can be. My lock was unharmed but my boxes were torn open and items missing. They won't cooperate, the police have said this location is notorious for "break ins" which are likely the employees and owners themselves who are the thieves due to the lack of police cooperation. Avoid at all cost read more

Do NOT give this place business!!! I repeat, Do NOT give this place your possessions!!! About 50K of my collectibles were stolen from this facility!!! The lock (which you HAVE to purchase from them) was unharmed and I am the only person with a key and the only person who knew where my storage was located! I lost my life's work in collecting valuables that meant so much to me. I thought this place was secure and trustworthy, as that is what they promised me when signing my contract. Upon filing a police report, I have been notified by my investigator that there have been numerous reports of "theft" at this particular location and little to no support by the owner/s. This facility also allows transients to sleep/live in their facilities - even though it's against the law, due to protecting their customers belongings. I am so disappointed with the lack of support this facility is willing to give, when I entrusted them with my personal belongings and the countless memories I will never get back. The decision to store my belongings was not easy but was a necessity, due to a transitional period of moving homes - it is by far my BIGGEST mistake by entrusting that my monthly dues, to Public Storage, would keep my belongings safe - instead I received disappointment and an empty storage facility. THEY DO NOT COOPERATE with the police department!!!!!!! Something is up with this place! I only wish my brother saw these reviews before he did business here!!!!! Like previous Yelp reviews, this place WILL scam you!!!! read more

Carol was very helpful to us newbies. If it weren't for her help I would have gotten a unit that was way too small. She was very helpful and patient even tho at the time she was having severe back pains. Ask for Carol, she will give it to you straight and be as helpful as possible. read more

Units and property is clean and maintained. However, the gate hours are inconvenient. You have to be out the gate by 6 PM which is very early considering most public storage locations gates are open until 9 PM. My guess is that they close early due to the bad area and no security or on site managers. There are homeless people hanging out in the front of the building. Customer service is horrible!!! The showed us one unit and stated that it was a 10x10. We signed a contract for the 10x10 price and moved in my daughter's furniture right before she left to work out of state. A few days later, we get a call from PS office telling us they are raising the price by $30 for the unit since they mistakenly gave us a 10x15 storage for the 10x10 price. When we don't agree on the new price, they tell us we need to move our stuff to a smaller unit somewhere else across the property. After more than a month of trying to get a hold a district manager to honor the original contract, we finally get a hold of regional manager Bill who tells us they just can't adjust the price so we can stay in our unit. Bottom line-give us more $ or move your things out w/you absorbing the cost & time. Now I have to hire movers to move us out of this unit. What's the point of the contract if you are going to bait & switch units on customers by changing the terms of the agreement after the fact? Oh yeah, the point is GREED and No ACCOUNTABILITY for PS's mistake. Shame on Public Storage! Don't go to this location. read more

Clean, cool, and the office staff is friendly. No weird people coming and going, no trash sitting around, and the buildings are always pretty cool for the most part. I deducted a star because we started with one price and roughly 3 months later it went up $30-40 without notice and when I called to ask why, I left a voicemail and never received a callback. Though I sort of gathered why on my own by doing some research to other storage facilities in the area, it would have been nice to hear it straight from the source. So, warning, your bill WILL go up. It is only a promotional price. read more

Terrible Service!!!! One of the reps gives false information and they refuse to own up to it. I will never use public storage again. They could care less about their customers. They don't even deserve a 1 star. Instead of apologizing the customer service rep pretty much called me a liar. That said, it's all good because what goes around comes around. read more

Looking forward to the day I can finish moving my stuff out of this place, keeping your stuff secure and safe no problem. My issue is with the customer service, 99.9% of the time there is only one person running the main office and 99.9% of the time they are never there, I go to borrow the cart nobody's in the office and the doors are locked every single time I go. Horrible service. read more

I want to give a review on Carol shes awesome and very helpful. I needed help with my sizes and she went above and beyond to help me. I recommend that if you need too get a storage space and you want the best Carol in Buena park on knott's Avenue is your go too for all your needs and did I mention how funny she is too lol .thank you Carol I hope you see this and it makes your day like you made mine. awesome job read more

What a great experience booking the storage unit. Carol is super helpful and friendly. Clear communication and very nice person. Thank you so much, Carol! read more

Elevator broke, They said, oh well, it just a Courtesy. Needles found in elevator, They can't control that. Elevator door took the skin off my husband arm....oh well. BAD BAD BUSINESS. read more

What do you expect from your storage facility? Cleanliness, security, attentive staff & great prices, then this your place!! The staff is always available & ready to assist you in any way possible. I have had a unit in this facility for almost a year & have never been disappointed. Sarah & Amanda have been my primary contacts here & are always ready to help. Come by & make this your storage facility. read more

Ask for Alexis! She's professional, personable and her tour of the facility is entertaining in a positive manner. The storage unit was clean, didn't smell - very important. read more

This Place looks great and is clean and secure! Liz did a great Job helping me with the paper work, her smile really made my day.

Destiny was really helpful and totally worked with me even tho I came in last minute on a Saturday to get a storage. Awesome customer service! read more

Very clean units, Francine the property manager was a great help got the unit I wanted. Double gated so I know my stuff is safe and secure.

An awkward little place with minimal hours for the most demanding cluttered minds in the area. Dedicated entrance and exits are at least well positioned if one must reenter the facility but the layout is rather odd. read more

First off the men in the office are very rude and when you ask for their name they refuse to give it to you, they should be wearing name tags. there are homeless people sleeping around the units and I don't understand how they get onto the property if you can only enter with a code, inside the building smells like urine when you walk in, and its not very clean as some claim it to be. when I confronted the office about my unit being broken into and all they could say to me is "we have nothing to do with it" and sit in his chair with his hands behind his head, with a smirk on his face, not even a I'm sorry this happened to you, when I asked for the managers name all they did was point to the wall, they're only getting 1 star because I have to give 1 but other than that they don't deserve 1, their customer service sucks and they're not professional about these situations at all read more