Following up: I received yet another rate increase 2 months later. This time it says it's my "introductory rate expiration" increase...so, I guess the other rate increase 2 months ago was the 'pre-introductory rate expiration increase' rate increase. In 6 months of renting here, my rate went from $98 to $177 and is now increasing to $249. Rate increases are normal and acceptable - this is not "keeping up with market rates," it's a bait & switch. BEWARE! read more

Storage unit was good, price at first was worth it but the price increase after only 3 months is ridiculous. 248.3% increase from initial rate. read more

My son got a storage unit here and he moved from one place to another thinking he's gonna pay less here and I was helping him make the payments after 3 months They went up three times the amount that they said, so I called them and they said to me we sent an email out stating that the fees were going up next month. I said I understand if you did or not but you went three times the amount I feel that they're not honest and upfront and do mislead some of the customers with the monthly fees and since they think they could get away with because all your belongings are there so if you don't pay the ridiculous fee you won't be able to get your stuff. Shame on them for doing this! read more

The facility was fine. No problems except the rate. They quoted a rate and it was fine for 4 months. After 4 months they raised it 23%, of which I called and asked why, they had no specific reason just that is what it was going to be. So, I paid but was disappointed that they never said in 4 months they were raising the rate by 23%. Then another 4 months goes by and they raised it another 20%. I called again and asked why and they just said that will be the new rate. They did call the head office because I complained, and they managed to leave it the same. I had rented there before for 7 months and never had a rate increase. They should have told me that the rate increases were going to be so frequent. I gave my notice and moved out. So, renters beware, find out ahead of time when the rates will change. I assumed that it was for at least a year, and obviously it was not! read more

I looked around for a storage close by the area so I did not have to drive far and they were all pretty expensive. This storage facility was about half the price of others I checked out. I got 2 months half off deal that they were offering and the monthly price for the size unit I rented is also a great price. The facility itself is well maintained and clean. The manager stays on site and monitors the security system 24/7 which is nice. Lary helped us out he was very kind and helpful I'm not sure if I spelt his name right but he's a great guy easy to work with great attitude. I also met the manager In charge, Jhenny who is also friendly and easy to work with. Both employees have made my storage experience unforgettable I have referred friends and family here and I recommend anyone else looking to rent out a storage space to check them out! Thank you guys for the great first storage experience keep up the great work! read more

Adam was amazing ! After being treated so rudely by Jessica at Extra space storage next door I went to see Adam. He was very helpful had great pricing available. Went and showed us 2 units and made everything very smooth. This facility is clean and well maintained and wants to make your experience smooth and easy. I recommend this storage to everybody. Go see Adam. read more

I would not recommend this storage to anyone. Our items were covered in rat poop and pee. We were unable to salvage a lot of our items due to this. They were completely ruined. The property directed us to submit an insurance claim and they told us to list out all of our items that were damaged and that the insurance would take care of it. They told us this knowing that the insurance company only paid out a max of $500 for rat related issues. The insurance company they have is also terrible. I was in contact with upper management of their insurance company and their responses were childish and disrespectful. In addition to this, our unit was being opened without our knowledge and they were placing rat bait inside. We would find new green blocks of bait with each visit. After our insurance claim, we came back to our unit to find a rat trap with a dead rat inside. DO NOT RENT HERE. Upon finding the rat, I immediately went to the front office and had them come back and take photos of it because I wanted it documented in their records. The property manager argued with me that they don't enter into anyone's units. I asked her for camera footage of the hallway and she could not provide it for me. read more

US Storage representative, Jhenny Evan, provided amazing customer service and she really made me feel welcomed, appreciated, and important. Jhenny was honest and took the time to show me the two units I was interested in. She answered all my questions with courtesy, compassion, and professionalism. She gained my trust and I didn't even bother to go visit any other storage facilities after speaking with her. I signed and chose US Storage that same day. Excellent experience with Jhenny! During the weekend, I got to meet another fantastic US Storage representative, Andrea, who was extremely kind and patient with me. I was there to rent the US Storage truck and Andrea made the transaction quick and I appreciated the time she took to go through and explained the paperwork with me. She has a calm, happy demeanor and showed genuine interested in helping me and others too. I observed her being very professional with the gentleman/customer after me. All in all, I truly appreciate both Jhenny and Andrea, because they both displayed superb customer care and had great knowledge in their field. Because of Jhenny and Andrea, I will definitely recommend US Storage to my friends and family. Thank you!!! As for US Storage and their units, it's very safe!!! There are cameras everywhere and they do a great job monitoring people going in and out, especially with the gate. I appreciate and trust their additional on-site staff security protection. It is a huge relief to not worry about your stuff while it's there. Great job US Storage, you got my business! read more

Thank you Jenny for your help and excellent customer services.I will definitely recommend my friends to support your business. Nick P (unit #21-22-23) read more

Jenny is the best! She offered me immediate major assistance when I had an emergency the first time I spoke to her. Then another emergency came up and she quickly came to my rescue. She truly understands the importance of the customers. I hope she's her every time. She is very neat also and highly professional. read more

I need to store all of my belongings while I was between houses and Debbie was terrific. She drove me around in her golf cart to help me find the best size unit for all my stuff. I stored my stuff for 3 months and was very happy with how clean and secure the facility was. Thank you Debbie and all of the staff for all your help! read more

We had our stuff here for 3 months and nothing was disturbed/missing/or even dusty after not opening the unit once during that whole time period. Based on customer service alone, this place deserves 5 stars. Debbie is amazing and is the epitome of customer service: kind, helpful, and genuine. All of our questions were answers, all of our needs were met and we never faced a single issue when renting a storage facility here. I don't have much else to say because they're so great here. I almost don't want to write a review so if/when we need to rent another unit here, it's not all booked up and busy, but we owe it to Debbie and the team to show our appreciation! read more

Don't store your stuff here!!! Especially if you plan on leaving things in storage for awhile. This place is a scam. They are ALWAYS increasing the rent. Like every 6 months it goes up. And not only that, all your things in there will be covered in dirt. Those garage doors don't protect your stuff. read more

So rented a storage unit. You know the special price. Within a few months I got a notice saying they were raising the rent due to the high demand in storage units . Ok. Fine. That's how they make up for the special "move in special" now less than a year later same thing raising your rent due to high demand. I have found a nicer facility with plenty of units. Temperature controlled clean inside and out. What costed them was i was in the process of a move and needed two more units. I am now at another place with multiple units. They shall collect my money. Lol If you are going to rent a unit from this company. Keep in mind they will raise your rent pretty quickly. The upside of the place is the staff. Everyone there were friendly and helpful. read more

Debbie and Gabby are the best. I've been a tenant for years and highly recommend US Storage. read more

The property manager, Jhenny, was absolutely amazing! It's my first time renting a storage unit to keep some of my personal belongings locked in, and because I did request the most basic storage unit available, fortunately, there was one available, and it just happen to be right next to the entrance/exit door of the storage facility. Jhenny took a moment to go over the do's and don'ts of the facility, she gave me a tour of the facility in a golf cart, and specifically pointed out where my unit was and how to roll it open and close, as well as using a specific lock to keep the unit secured. The pricing is reasonable for a standard unit, and I did get half-off the first month's rent. I was pleased with the operation, and I'm glad I picked this facility to patronize, since it's conveniently located up the street from my work place. I'm very happy with how everything turned out at this place. read more

US STORAGE CENTERS A+ service Lydia went above and beyond to help us with our storage needs. Extremely friendly, professional, and kind. She rid us of all our concerns and worries. The facilities are nicely kept and clean. Going to recommend to anyone who needs storage services read more

The facility was very clean & very secure. Andrea was very helpful and her customer service was fantastic !!

The storage is clean and plus they gave great service. Sanjay was very friendly and helpful in setting up my unit and getting the paperwork finalized. This has made the moving transitions smooth and affordable. I recommend this place!!! read more

This place definitely has good reviews for a reason! Great specials and very impressed by the customer service by the front desk her name was Debbie!!! read more

Looking around for a storage unit came across US storage centers, came in and Andrea was very welcoming. She helped me out right away I got the storage unit i was looking for close to my house. Thank you Andrea for all the house. read more

Amazing place. Great prices. Kevin the manager was very helpful and does his best to please everyone ! Will be back and continue to rent here. read more

Absolutely rude manager and unprofessional, apparently after submitted my complaint she called my Ex to discuss it and had much to say about me as I heard the whole conversation on speaker. Now how customer service is this! read more

I love this place. Been renting here for 5 years. I've had 4 units here. From my single days to married says now to divorce. I love Debbie! She is so welcoming and feels like a best friend. This is keep coming back. I've been other places and it feels cold and impersonal. I live this little place. Easy to get to and you don't have to get lost to find your unit. I'll always come here:) read more

Jhenny is the best. She showed the property professionally without pressure. She very well explained the prices for each size unit. The property is very clean and well lighted. The price is much better than the others. I highly recommend this storage facility. Glad to have a manager like her. read more

We've used US Storage for the last 7 years. They have excellent customer service, are very professional and reasonably priced. Thanks so much Jacob for all of your help! read more

This place has been the best! Just finding a unit was a struggle. The management is top notch and I thank them from the bottom of my heart. Highly recommend. read more

This is a wonderful storage unit facility that is clean and well organized with an excellent management team led by Debbie. She is very friendly, answered all my questions, and helped me select the right storage unit for my needs. I will definitely be using this place again for as any future storage needs. HIGHLY RECOMMENDED!!! read more

Great service very helpful staff . Explained everything very clearly and :)) I would recommend to family and friends

They sold my storage while I was at the place trying to pay it. And refused to give me my personal paperwork.

Great place to store your stuff. Great prices and friendly staff. Clean spaces and secure facilities

This place is awesome! Great customer service, was easy to rent from. The staff is super friendly. Place is nicely kept and clean!

Rain was great needed a storage showed me was very helpful and set us up in a timely manner!

Debbie and Vincent took care of my husband and I. The prices are amazing!!!! When calling and coming in opening up requesting a storage unit,they both made sure to find the best possible price for our budget. As a returning costumer for the second time around, I have to say I looked forward to doing business with them again. Talking with them, setting up the rented space. They were very thorough and patient with me. And simply put, genuinely nice people. I wouldn't hesitate if I had the need to store anything again, this location of u.s storage would be the number id call:) read more

I really like this storage.today I meet both Debbie and Jacob.they're vere nice and friendly to help me everything...I appreciate everything you guy done for me.wish you guy have a great Merry Christmas!!! read more

Great facility. Excellent customer service! The manager Debbie is amazing. I've been a long time renter and have never been disappointed with the facility or ever let down by their customer service. If you're looking for great customer service and a clean safe place to store your possessions, then this is the right place for you. Highly recommended. read more

I cannot tell you how easy and painless it was to rent a storage unit here. Debbie, the property manager, was extremely personable, knowledgeable and friendly. The entire facility is clean and well secured. Their prices are definitely budget friendly. I can't recommend this place any more strongly! I am a happy and returning customer. read more

Debbie is amazing and very helpful. Jacob was very informative and professional.

Debbie was amazing as always! Thank you so much! This place is the best storage center in Orange County :)

Clean property and excellent location. Kevin gave us fantastic service and was a pleasure to chat with.