Property management is never on sight. Phone calls go directly to voice mail. In 4 years my rent has doubled. No corporate phone number to dail for resolutions. Receive harassment calls on payments due if not submitted on due date. read more

I would like to thank Mike. His great customer service is a blessing. He answered all my questions with clarity. I even felt His smile over the phone. Every time I needed His help, at the location or over the phone He made the interaction easy. ALL 5 STARS IN EVERY DETAIL Thank You Mike LeeAnn read more

I just rented my first storage space and Jason was such a great help. For a newbie I was able to navigate and get everything I needed quickly and efficiently! Thanks! read more

Mike had great customer service and was super helpful with our storage! If you need storage I would definitely recommend this place and ask for Mike! read more

This was my first time getting a storage unit and the whole process was as smooth as it could be thanks to your amazing representative Mike. I didn't know what size I wanted to commit to and asked if it would be OK to check out a few different storage sizes to feel confident in the storage size that I needed for my belongings. Mike was very informative and made sure I walked away 100% satisfied including informing me of the public storage app on my phone and walking me through how to navigate it. This location was extremely clean and Mike made me feel confident of the safety of my personal belongings. Because of someone like Mike's professionalism and excellent customer service this is the type of place I would recommend to friends and family. Thank you again Mike! Best customer service ever read more

Paid 175 and was lied to about the promotion for $1 for storage, all their offers and promotions are lies don't fall for it and I paid for a month and have to pay again on the 1st, this is bull shit I paid for a month why should I have to pay on the 1st, dont recommend storage here, they're all liar's. read more

I had a reservation today for a unit at 12pm. I arrived at 12:50pm and couldn't find anyone at the office to let me in. My movers were there and I waited approximately 75-80 mins with no one showing up. I called customer service and they were really unhelpful. Eventually on the 3rd call I got someone to give me the district managers number and extension but I get voicemail. I am paying my movers hourly so I was down already $200 at the point. Then I have them move to another storage nearby since I wanted to get my stuff in before closing time. I called to explain my situation to cancel my reservation that I did not get service for and customer service said corporate policy no refunds so I won't be getting back the ~$240 for the first month. Great now I'm down more than $400 without even receiving service!!! Please make sure you get your storage before day of move. These front office are working from home. read more

Public Storage - The sign was a lie. - Self Storage Near Me - La Mirada, California

Mike was wonderful, he showed me around the facility, showed me the unit and even suggested a closer unit from the elevator. Great service! Karla read more

It's secure and climate controlled. When I started renting it was $80. Now it's $213. Guess I'm going to crowd my garage. Because it's now a car payment read more

Jason went above n beyond with helping me get a Storage unit I'm so happy a person like him was their to assist me. Thanks agin Jason

Mike is so professional. Best in class service. Great security. Rates are reasonable. Convenient location.

Beware of public storage, Alondra location, La Mirada. I tried to set up storage and both times the person in the office did not show up to work. I finally thought it would be a good idea to take care of everything online only to find out that the electricity was not working, and I could not get into the storage facility along with three other people and one person was stuck inside. You would think this would be an urgency for public storage, but it was not everybody, including the person stuck inside was told they would have to wait for a callback. I got a callback two hours later only to be told that the administrative fee they would keep because I did not trust them to provide me the service that they promised. I do not recommend this location. I do not recommend public storage the district manager, Matt, who called me, did not resolve my issue and kept my administrative fee. Keep in mind I never use the storage location because I could never get in. do not use public storage. I'm going to work on getting a class action lawsuit going for this administrative fee for other people who have had the same issue I have that we signed a contract that public storage did not honor and they kept our money. Do not stay quiet let everybody know, any bad experiences you have had with public storage. Beware read more

Mike is Great! He always helps me with my Unit! Definitely recommend But make sure to see mike

I moved to this PS facility from La Habra as it is closer to my house. No complaints about the cleanliness or accessibility...the automatic lights come on, the elevator has always worked, etc. My only complaint is the personnel that don't seem to be customer-focused. When I first moved in 4(?) years ago I had an issue with office personnel hanging one of those "We Will Return at XX.XX O'Clock", where the clock hands would be moved to the expected return time. MORE THAN ONCE I would get to the facility to discuss an issue, the door was locked, and the sign would say "We Will Return at 11:30am" (example), and I was there at 11:40am. They would return maybe 10 minutes after that, I would voice my displeasure, not get an apology...just some lame excuse. This is a small one-person-in-at-the-counter-facility, and if that person is out to lunch, checking on a unit, or whatever...you will not get served, and you will never know when the front door will be locked, and for how long. I'm not faulting them for only needing any more than one person up front, but it would be nice if that person knew how to set the hands of a clock or was responsible enough to return on time, or to maybe add ten minutes to the return time, then they would be commended for 'maybe' coming back early, and not reviled for coming back late. This last weekend I arrived to remove something from my unit, it was 9:15am (forgot what time they open), but saw a "We're Open!" sign on the front door so drove up to the gate and could not open it with the PS App or manual code. I went to front door to see what the business hours were, and there are none posted! Not their fault they were closed, but it's kind of an indication how they are clueless when it comes to customer service if they hang a deceptive sign like that, and can't even post operating hours. Of course you can go to the web and find out, but they shouldn't waste your time with the lack of/deceiving information. I did call the facility to voice my opinion and someone answered with really poor telephone skills (I have drywall in my garage that has more personality)...and I told him why I was upset. He said "I can't do anything about the signs". I asked to speak to the manager and he said "You can't do that". Really??? The buck stops with the lowest rung on the ladder?? Anyway, I would not recommended using this facility at all, customer service is non-existant, and you would be better-served by a different, larger location with more personnel, or a different company altogether...a company that has longer operating hours...you never know when you will need something earlier or later than you can access PS. I didn't complain about the fees that they charge, but they are high when you factor in their poor service. read more

Major Burglary Ring Hitting Public Storage In La Mirada. This location has had over 30 units broken into in the last week. (2-16-2020) 16 units in the last 48 hours. They are coming in between 8:45PM-9:00PM and looking for units to break into. They are then coming back in the early am like 6AM-6:10AM in the morning, They are going for items that they can resell for money like electronics, tools, high end clothing. If you have items in this location you need to go check on them to make sure that they have not been stolen. If you also can call the area manager for the location and tell them they need to fix the security problem Rachel Rodriguez 707-595-8472 x 2095 if you have their insurance you need to make sure that you have images and a complete list of the items in the storage unit. You should also keep a log of when you are in the unit. I would also check to see if your home owners insurance will cover you unit. They will not give you as much problems at the insurance at Public Storage . [https://www.youtube.com/watch?v=ed5Vn6pLeYQ](https://www.youtube.com/watch?v=ed5Vn6pLeYQ) read more

Do not rent at any Public Storage. We were renting at a Public Storage off Lambert and Harbor and our rent was going up every fee months, I thought maybe it was just this location because it was a newer facility. We moved and moved our storage space as well to this Public Storage location. We have been here ONE YEAR and our rent has gone from $131 to $191! February 2021 is when we moved in at $131 for a 7'x10', and as of May 2022 our rent will be $191 for the same unit! $60 in 15 months is ridiculous. I will be calling other storage facilities immediately and finding a new facility. read more

This is my 3rd time with Public Storage... And my first review. I had such a wonderful experience with Mike the manager I had to take a minute to share what a friendly and helpful person he was. Thank you read more

Mike was great! He took care of all my needs and always so friendly. Spaces are always clean!

I'd like to Publicly thank the manager Mike, he's been so amazing and truly goes above and beyond for us. The storage is always clean and protected. I highly recommend this location. read more

I have to say that Mike exceeded above and beyond the customer service that he provided when I went to see the rental space that I reserved. Very professional, knowledgeable, and personable as well. He answered all my questions. Also, the place is clean and they take extra precaution to safeguard the storage. Thank you, Mike, for the exceptional service! read more

This place is evil. They have all these hidden fees. We have been there for two months and we have paid them over $750 so far. Plus they cut our lock off (which they made us buy when we moved in) because we were a little late on our payments because we didn't realize we were going to owe $300/month instead of the price we agreed to. They are dishonest people don't ever store anything here. read more

I've had a storage unit with Public Storage for over a year and Mike has always been kind and responsive to any questions or concerns that I have had. I always see him cleaning up around the location and actively helping customers. read more

So I chose this storage unit facility because it was close to my home. I was told by management that it was a safe storage facility with air controlled storage units. However, when I came take my items I was greeted with a flood. Yes water got in my storage unit and destroyed quite a few things. The manager was very helpful in giving me the insurance information to cover what I had lost. My movers and I took a ton of pictures. My only complaint is that I discovered this mess and nobody from Public Storage contacted me! That's really unprofessional! We could have salvage some of my belongings had they done so. read more

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The manager Mike is very customer focused and professional... the place is clean and has easy access ... certainly I am a satisfied customer ... read more

Public storage in Brea on Lambert STAY AWAY I haven't even been there 6 months yet and they have raised my rent TWICE now they also doubled charged me before thinking I'm not going to notice wrong filed a complaint got money back for double charge also storage units are all very narrow it's like a assembly line of narrow units Horrible design PEOPLE STAY AWY!! read more

This public storage location is amazing! The facility is well kept, organized, and very safe. The property manager is very professional and accommodating. I highly recommend this public storage location. read more

During the last 3 years this particular Public Storage facility has been broken into over 20 times. I was unfortunately a victim twice. One attempted break in and a few weeks later this year they were successful. I'm in the process of looking for a home since I just recently retired from the military so I didn't have a place to store my items. After filing a report with the Sheriffs department and doing some research on my own I found out that all the alarm sensors on each individual unit haven't worked in over three years and there aren't any interior cameras. After calculating replacement costs for most my stolen property it's adds up to almost $13,000.00. The district and regional managers have shown very little concern and the facility staff when asked didn't know how to operate the partially saved video and wouldn't discuss the company's procedures. I spent 20 years on active duty serving this country and traveling the world now most of my collectibles are gone. Very upsetting. I do not recommend storing anything at any of the Public Storage facilities because they do not truly treat the consumers property a priority. Unprofessional at best! DO NOT GIVE THIS COMPANY A PENNY UNLESS YOU WANT TO LOOSE EVERYTHING... read more

Robert was kind and helpful to us. He went beyond the call of duty to get us a good rate and help us find a unit that suited our needs. He made the experience worthy. I can't thank him enough! This facility is clean and in a nice area. read more

Public storage is great. Mike was the guy who helped me out, and he was super nice and very helpful. It felt so easy to do everything because of his help! read more

Very professional,all questions were answered quickly and easy to understand and straight forward. The facility is clean and very easy access to the storage. read more

Buyer Beware - the facility is great. However, be aware of Public Storage's bait and switch: I began lease on a unit on 12/16/12. Today I received a notice that my rent is being raised for a second time in the span that I've stored items there. In less than 18 months time, my rent has DOUBLED. Yes, DOUBLED. What a crock. They know I'm not moving all my stuff to another unit. No, screw them. I guess I am. read more

The facilities are nice and the staff was pleasant. However, I felt lied to and taken advantage of. When I first called and inquired for information I specifically asked for all info about sizing, pricing, and total cost. All the told me was about the rent. So then when I went in to open an account, it wasn't till after I had started signing the agreement, that they dropped the mention of mandatory insurance and a $20 lock. First of all, if I ask about pricing, be upfront about all matters of pricing! Secondly, I don't care what kind of fancy lock it's called, that piece of metal is not worth $20. A pair of bolt-cutters wouldn't stop it any more than the $5 lock at Home Depot. read more

You're better off hiring a homeless person to watch your stuff in a stolen shopping cart! Absolutely an ass backwards company to deal with. Highly suggest using somebody else. Even for married couples only one tenant is allowed on lease. So if there is any issue with your unit, good luck getting any help even if you are on the account! Plus if you even fall slightly behind due to an oversight, kiss your locks goodbye because they go to auction! Nightmare business to deal with! Figured I'd give this place the benefit of the doubt. Thinking maybe they had an off day or I was just in a sour mood. Couldn't have been more wrong! Absolutely horrible customer service! Good luck if you need to use a restroom even! They make you walk to the office, which is not close by. Even though there is an intercom right by the restroom. Then after showing an ID and giving your unit number, they give you a key to go all the way back to the building your unit is in. Have a medical condition, they could care less! I would've rather the person behind the counter had told me to F off, rather than the condescending smile as she told me I had to go back to my unit even though there was a restroom closer and never mind you leave a ID and they know your unit number! Absolutely the worst service and I look forward to promptly ending my business with this organization. AVOID AT ALL COSTS! read more

Michael was both extremely helpful and proficient. He anticipated my needs and made the move work well for me. Thank you! --Jay

I've had a somewhat large unit for about a year now and last week I transferred to a smaller unit after donating my furniture to a family in need. The girls at the front, Elissa and Lisa, were uber helpful. They helped me find a size that was perfect for my remaining items rather than me choosing just the next size down from my then current unit and paying for too much space. I'm very happy to have this facility and the helpful staff who works to make it a great place to store. It's clean and when I go there are always carts available to use. While my rent has increased twice in the past year, I consider it as a motivational tool to clear out the old and purge those things that are cluttering my life and costing me money. LOL read more

I wish I can give zero star. This is the worse place I have ever seen. The fees are way too high for the level of service - even for renting space. The required use of their locks is outrageous. The added fees stack up. I would NEVER recommend them to anyone. They increase their price every year and the service is terrible. The manager (Lisa) take lunch for minimum one and half hour and during this period she lock the office. They take driver license for the cart and we have to wait one and half hour to get our license back. In the advertise there is no mention about closing for lunch in their schedule hours. Also the carts are always broken. read more

My ongoing battle with Public Storage in Palm Springs is over, having been decided in my favor. I rented a 10x20 locker for the period May thru July. I moved out mid-July but paid for the entire month as agreed. On August 3rd I was notified that I was being charged for August because I hadn't turned in the lock. The lady in the office never said I had to; in fact, she told me all I had to do was move out. Subsequently there were phone conversations with the facility managers, who were quite insistent and rude, and the district manager, who was especially aggressive and threatening. They even turned the matter over to a collection agency, all the while refusing to deal with CitiCards to resolve the matter. I disputed the $329 fee with my credit card company and they took care of the matter. To show good faith I did pay $33 for those three days in August. The matter is now closed. Coincidentally I was charged a late fee for a smaller unit I have there. After using autopay for months the system mysteriously closed me out so no payment was made. I subsequently paid the monthly fee and the late charge but I suspect some hanky-panky. My advice would be to look elsewhere for a storage unit. read more

Terrible, rude staff. Never open during office hours. Switched my move in time without even knowing. Don't even pick up the phone.

This Public Storage in particular had 30 break ends beginning January 2 up until February 17. Not once did the property managers reach out to everyone in the facility to let them know that there had been a rash of break-ins. This is absolutely ridiculous behavior by Public Storage. Hard-working people who trust them to make sure that their valuables are taken care of. And they don't even give them the courtesy of letting them know what's going on only after the damage is done. Do yourself a favor do not rent space from this place, inadequate security, they sell you on having the sensors on the door, that is supposed to trigger a silent alarm. Come to find out they turned them off three years ago( only because of false alarms). But they charge you extra for having that device on your door. Absolutely repulsive, and of course at corporate do you think they would be active in helping the people that had a break in. Absolutely not, they have not reached out to anybody who's been broken into. Have not offered any resolution to try and keep the customers they're just banking on keeping quiet and hoping that it goes away. Public Storage is a joke they just want your money, please take the time to go on YouTube and look at all the negative reviews and videos that were posted about this company. Get your stuff out of there, this company doesn't care about the customer they just want money. read more

I have had several storage units across the country, and this facility is one of the cleanest I've come across. I had an issue accessing my unit, and the manager Saundra was very friendly and was able to help me. She even brought me a pushcart, so I didn't have to lug my contents in my arms. I am very happy with this facility and their helpful staff and would recommend to anyone looking for extra storage needs!! read more