This place is great very clean and safe storage the staff is very professional and knowledgeable…read morewith everything they told me about the storage unit. The price is in a reasonable rate per month. Great location. You should definitely get a space here in Santa Fe Springs secure space self storage.

MICE! MICE! MICE!…read more If I could give zero stars I would. Very disappointed in the overall condition of the property. I went up to my unit on the 4th floor and found a heavy mice infestation throughout the entire floor. The minute I stepped out onto the elevator you could immediately smell the urine and dead rodents. Not to mention the traps are out in the open and exposed for all to see. Not only is this severally unsanitary but also very careless my management and Orkin their pest control provider. The mice were sitting on the traps long enough to begin decomposing. Will be closing my account this month.

Good place to rent, clean, good customer service. Been…read morerenting for 5 years. Evette

Came at here early to access my new storage , no one is in the office until 3pm! Must be taking a…read morelong lunch!

Came to this storage facility was really pleased and surprise on how clean it is. They have a…read morelittle bit of parking in front and next to it is a big car dealership. Plenty of parking there as well. Storage facility is pretty big inside where the units are and is really clean ,well labeled and easy to find units. This location does have an office and staff on site, They are helpful and easy to access if needed , store unit price is not bad and a great payment plans. They even have remote access on phone to get through access gate.

Norwalk Self Storage is a place I'm glad to continue store my excess items with helpful and…read morefriendly staff. Happy Fourth of July weekend

Kat assisted me today, I walked in last minute and she was quick and assisted me and told me about…read moretheir 1 month free promotion. She was kind enough to show us multiple units, and we were satisfied throughout the whole process!

All thanks to Kat for her amazing customer service and caring attitude- Extra Space has become our…read morego to storage space (we even moved all our storage we had at CubeSmart to Extra Space because of her influence! Kat genuinely cares about individuals and their experiences, and understands that being humble goes VERY far when it comes to making a good impression and in return bringing in more business and customers. In general, the storage experience elsewhere is always subpar- with often times rude employees who hate their jobs, dirty spaces, and just overall bad experiences. Kat went above and beyond to handle any issues we had and make things right for us. By far this is BEST storage experience we have ever had, and this is coming from someone who has moved many-a-time. Moving sucks, but Kat & Extra Space made it suck a lot less. The space itself is extremely clean, has an excellent loading bay and is conveniently located off the freeway. The units are clean and well cared for. A+++

I've been renting a storage for over a year and I love it. It's so clean people in there are so…read morenice specially Martine and Cris thank you guys you guys doing an amazing job

I did follow up by calling the provided number and spoke with Clare, who assured me that a…read moresupervisor would get in touch. As of now, I have yet to receive any follow-up call. Let me be clear: my review is accurate, and it's disheartening that Yelp removes negative reviews simply because the business disputes them. I'm still searching for the text messages from employees that confirm our deals, and I hope they're still in my cloud storage. If I do find them, I'll be eager to see how the business will respond then. Will there be any compensation for being called a liar?

I was a customer at this facility for well over a decade, until about 3 years ago…read more Watched the rates go up exorbitantly & steadily, the service slowly decline year by year, and the front desk employees become surly and apathetic. Example: one time I watched 2 employees posing out on the lawn, taking 'glamour pics' for a couple minutes, while another customer and I were waiting at the front desk for service... Then my unit was broken into - the perpetrators were able to push the roll-up door off its' track and force it up a couple feet, then grab everything within reach. So this business can talk all they want about security and on-site cameras, but MANY parts of the facility do not have camera coverage, and if something does happen they will be very uncooperative when it comes to allowing police to access footage when you file a police report. I had to plead with them for multiple days before they would finally allow police to view the tape before it 'timed out.' Beware these guys... Been with the Extra Space Storage on Carson Blvd in Hawaiian Gardens, about 2 miles away, for 3 years now, and they are flawless...

Here today talking with Daisy and Dy at this storage facility. Have to tell you all, when we walked…read morein- the place smelled so clean I was amazed. Daisy was so helpful with all the information about the unit in question. Thank you for all your help and making this process so easy. We will definitely refer others here if they need a storage facility near Cerritos. Thanks again.

I needed a space today by 4:00. The customer service representative was EXCELLENT! Find me a…read moreunit, explained everything very clearly. Repeated when I asked her to. She was so polite and did not rush me. My unit is just right. Thanks for the clear directions and location of my unit. Thank you for 1st month free.

Excellent customer service. Elena, the store manager is…read moreamazing. Definitely would recommend this location to others.

Joan has the best customer service friendly helpful... the actual place is clean …read more... Thanks for all you do Joan you're greatly appreciated

Met with Jo Ana when we got onsite. Super helpful and friendly service. Was able to find a unit…read morethat fit us best. She even helped with the future moving process to make it as easy as possible. Even assisted with providing their company's moving truck to help with our move which saved us a hassle of renting a truck. The pricing was within budget and the fact that monthly rent isn't constantly increasing is a HUGE BONUS. So happy we made the change. Thanks Jo Ana!