On 22 April 2026, I rented an outside storage spot from Smartstop, for the monthly rate of $151. At that time, I asked if I could pay for the whole year, so that my rate would not change. The gal behind the desk did some calculating, then told me that I had until 17 July to come in and pay for the entire year. I wrote down that information. Today (15 July), I went in to pay for the entire next 10 months, but the lady behind the desk told me that the rate had ALREADY increased, and was now $249!!!! That's a $98 increase in just THREE MONTHS!! I told her I had been given some false information, but she didn't seem to care. These people are bait n switch artists, so beware, and get EVERYTHING in writing along with signatures!!! I'm searching for a more reputable storage place, and will be OUT OF this ripoff place before my payment this month!! read more

Rat fecies EVERYWHERE in our unit. Management continues to do nothing except "we've hired an exterminator". Not even an apology. If you value your items DO NOT store them here. Oh and as a thank you, they are adding an additional $75 / month to the fee read more

Chris is so nice and efficient, my bank account finally went thru with my payment. Bank of America does not deposit cash right away like Wells Fargo. WF if you deposit cash at atm the amount is immediately paid and open up. Long story short, Chris has been so good to me the first day I met him introduced by Rosie ? Anyway Chris is very prompt and polite and told me the payment went through today 7/14/25. Thank you for hiring the best. I really, really love this climate control storage facility. To me, someone needs to keep their storage clean to prevent rodents. No problem for me so far. read more

December 2025. Finally moved my RV out. They give you an introductory offer to get you I. And then they raise the rent not 1 time a year but 1 time a quarter that's 4 times a year. Started at $220.00 went up to $355.00. My trailer got broken into 3 times and they attempted to steal my spare tire from the bottom of my 5th wheel. Other trailers get broken into often. And they don't care when you try to negotiate the rent they say that's the going price. Across the street it's $225.00 and they have not raised the rent in 5 years! After all this is Stanton California not Newport Beach Ca December 2025 read more

Horrible customer service youll get a 1,000 miss calls to sign up and youll get one when you miss a payment and a second one cause they've put a lien on everything you own in there. missed two payments cost to get my things $500 its mostly sentimental value of me and my daughter. The customer service lady Debbbie from garden grove couldnt be any more rude and i wish never stored me and my daughters pictures here read more

Be warned, they have a rodent issue. We went to move our boxes and property out of our storage unit and were shocked to find it covered in rat poop and pee. It smelled awful. We approached the front office, Chris (who was annoyed that he had to talk to me as a customer) about this and they acknowledged they had a rodent issue and they have traps out. However, we weren't contacted to be informed of their rat issue in order for us to have the option to move our stuff out of check our unit to be sure our belongings were ok. We had several items chewed up and have also had to throw out items that smelled like rat pee. When I talked to Chris at the front desk he didn't apologize once, and said you should have gotten the extra insurance. I put my stuff in storage to not have it in a shed in my back yard to protect it from things like rats. I asked Chris to come take pics to create an incident report and he said he'd be there in a minute. So I was just waiting there in the office for him since he said it would just be a minute, he then rolled his eyes at me, sighed, and said "I guess I'll come right now if you're going to just stand there". I also asked him for a corporate office phone number and he said they don't have one, that they aren't given any corporate numbers, that I can try googling it. It was gross having our stuff covered in rat poop and pee when they said they knew they had a rodent issue, didn't let us know, didn't apologize when I spoke with Chris, they got attitude from him. You'd expect some customer service and him to realize how upsetting this is. He just shrugged and said I should have gotten extra insurance, insurance can't replace some of my great grandmothers items. Just be warned, rodent issue and no sympathy that your items are damaged or destroyed. read more

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Your storage unit was very clean and elevators and doors worked great.. The office was always staffed with helpful Employees and the carts were readily available. Our unit was very convenient to the elevator, your employee helped us find a good unit that was cleaned before we got there with our items. This smart stop self storage business is run very efficiently and the employees are very pleasant and courteous. I would not hesitate to recommend them. Or rent from them again in the future. read more

SmartStop Self Storage - Self Storage Near Me - Garden Grove, California

So, what I have experienced is awesome customer service in the beginning to reel you in. Then, I was 1 week late and Chris the Johnny Depp Storage nazi calls and demands I pay for May (which was overdue 7-10 days) and for some reason prepay June, plus $150 for a lien fee...yea they read tagged me. Plus, a $20 late fee. $375 that I did not have. So now hear is June and Chris wants me to pay for June. I said we just we over this, and he said " no I did not do that. I did not charge for June. They close too early and force you to buy a lock 4 times what it's worth. read more

Love this place! They really keep the property clean. The staff is very helpful and attentive. The manager Heme is very helpful and professional great personality Chris who completed our rental is friendly, fast and efficient (who by the way looks like Johnny Depp) Both are a total asset to the property and Even though the hours of operation rough not being open so late I tried to find somewhere closer to my house it was open later but ended up keeping my unit here because of them and it's worth it. Highly recommend this place five stars Kathy ceesswell read more

Went to move in, everything seemed fine. As we were moving in someone who was moving out warned us about the rats. We went to start moving things in and there were rather droppings a all over the floor. What's worse is while standing there figuring out what to do, we could hear them climbing the walls. Be warned. They won't disclose it to you and don't care about your things. But ratproof boxes, or just don't put anything you care about in there. Currently waiting on a refund. read more

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Will not cover damage from rat infestation that they knew about. Did not notify renters. read more

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RATS. I would give a zero if I could. I have rented several units here for more years than I care to think. 3 units, 1 in a different aisle. All had issues. My moving company came to move my things and it is evident that there was a major rat infestation. Wood furniture destroyed and upholstery damaged. Feces and pee everywhere. Another tenant tells me she was told someone brought the infestation in. No notification from management. Homeowners insurance excludes vermin. I canceled my insurance here, because the list of covered damage was the same as my homeowners policy. So the facility will do nothing. read more

Terrible experience with an auction involving one of their units. "Ermie" or however you spell her name, was extremely rude and unprofessional. She also threatened to report me to the auction site if I posted a negative review. read more

This lady when you first move in and go thru the office process she makes you review them with five star for the customer service. Don't get me wrong when it comes to her she does have a good customer service but I also think she's full of shit. This place does not keep their units checked up with rodents. I do not know how they do all that shit but my stuff has been bitten on shitted on and pissed on. I should be able to have my stuff in regular boxes. And I'm lashing out. Fuck this place and the people in it. read more

I just rented out a large 10 X 30 unit a week ago and was a bit apprehensive after reading some on the bad reviews about rats and homeless people. Upon walking the perimeter of building and inspecting two units, I found the overall cleanliness of entire property to be above par. This is absolutely the cleanest facility I have ever been at! I inquired about the problems mentioned in recent posts and "Herme" (I apologize if that wasn't here name) said that one in particular customer had been responsible for bringing rats in through their boxes. The place seems pretty sealed off so doubtful rats would be coming from the outside. Herme notified me that they had recently switched to a new rodent control company and the problem seems to be taken care of at the moment. Look, I do not doubt the early reviewers experience but most places have an issue with rodents/pests eventually and I would be more concerned with the company not dealing with the problem promptly. As for the homeless issue. I was informed that operating hours used to run later and not at current 6pm closing time. Since the new curfew, homeless activity has not been an issue. This is an early review and if the climate changes at this facility, I will update my review. That being said, I am very pleased with pricing for unit I am leasing. The security of location overall and cleanliness. It very modern compared to some other facilities I have seen. A quick shout out to Herme and Matt who were very helpful and pleasant to deal with. Looking forward to a long running relationship with SmartStop Self Storage. read more

Yes It's time to move! Been here 4-years to long. 2nd time have rats. Poop and urine all over my things. Rents keep going up so should the service of the safety. Friendly staff but I pay to store my things and expect safety of my stored items. Waiting to get paid on my claim to clean up and move to safer and more cared for storage. 1-2022 read more

Infested with rats! They knowingly have a rat problem and never contacted us, but kept billing. We discovered the mess and now have to prove that we have damage. Clearly, they knew the entire time they had a problem. Matt told me that they have been trying for months to eradicate the rats, and still have them. read more

the employees if this company are heartless. my son had a unit in Wellington fl. because of all the funeral arrangements we didn't even think about the unit. they did not care and charged us a late fee. never even offered the usual courtesy of they were sorry about his death. they then made us jump through all kinds of hoops to get access to the unit in an obvious attempt to get extra months rent by dragging our ability to get inside. GO SOMEWHERE else read more

Just wanted to warn you about this place. They are infested with rats! I finally moved out and it was disgusting!

If I could give this place 0 stars I would literally give it because it's the worst storage unit we've come across. We moved our travel trailer to be stored here and it didn't even last a month before it was stolen. Even after reviewing the footage they couldn't get clear images of the two guys stealing our travel trailer. They used two codes to get in and out of the gate and even with that they couldn't give us any details on who's code these belonged to. We asked a refund for the month since it didn't even last a month and to this day we are still waiting to get refunded. Seriously worst place! Plus a bunch of homeless people coming in and out. Cops even said that they have received plenty of other complaints of other robberies. read more

SmartStop Self Storage - Here are the two guys using the code to get out of the gate- even with that we haven't heard from them as to who the codes belonged to. - Self Storage Near Me - Garden Grove, California

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I have a unit and they have RATS so bad. Rat droppings all the floors they don't clean at all only in the office and bathroom. Talk to them and they do not do one thing . Management is lazy and lies big time. Do not rent there read more

So far so good I have no complaints about Smart stop storage at all. they're very polite and professional., I have not seen any animals such as rodents at all I've been here for a month and a half. I was very hesitant in renting a space at first due to the reviews, but I went ahead and I have not had any problems so far will update if there is. read more

Becareful they have a system where they steal your stuff and they'll get you with "technicality" like if the lock is not broken, it "wasn't broken into" technically soo they're not reliable. Got my TV and clothes stolen and we had to make a police report but trust they'll get you with technicality, They're well prepared for the claims. Then they won't let you access the cameras even though they have them. The place itself is not bad from the inside tbh it's spacious and easy to get big stuff in. Just the management is . My tv was a 70 inch and technically it wasn't stolen lol read more

If I can give it 0 stars I would, don't let the outside and inside fool you, this place is full tweakers and that like to sleep in their units. When I got my unit back in 2017, few months later a families unit was broken into right before Xmas and all of their presents were stolen. Also, you will not feel safe when unloading or loading your personal belongings... someone is always watching you and seems to be that they are trying to make a quick move to steal your stuff. I would not recommend this place at all. Elevators are always broken as well. Carts aren't available unless the front desk people are working...: so don't plan on moving your things on a weekend. Also the picture below I guess is normal. They rented the space and filled it up with their crap. Looks a little trashy don't you think? And the facility is not safe so they say they have police patrolling at night... and a few weeks ago their was also homeless encampment in the back read more

SmartStop Self Storage - Self Storage Near Me - Garden Grove, California

Very friendly employees and excellent service! I highly recommend this place. Chris, Alex and Herme are all knowledgeable and customer centric. They are great! read more

Called for a question in regards to auction. The lady at the office, said "if you want to bid look at the picture and bid... bye bye." She did not let me explain, she didn't even here my question. Extremely rude!! Never have I been treated so poorly! She also insisted that she's not at the office at the moment so there wasn't any way she could tell me anything about storages. This lady needs to be gone ASAP. IF YOURE LOOKING FOR A QUOTE FOR STORAGE OF ANY SORT! This is the place I strongly recommend to AVOID!!!! Terrible service. read more

So I set up a storage unit there in early January, and it is now mid March. On the first day, as I was being assigned a unit, I discovered that it was already in use. So I went back to the office and was reassigned to a different unit, and set up auto pay. I visited again in February, and there was a strange lock on my locker. Turns out that my unit had NOT been reassigned in the computer, and I had to go to the office and get that straightened out. Also, because it counted as me "moving my locker" and not "an employee fucking up" my rate had been raised, but the employee manually changed it to the original rate. While I was there I found out that my card was not on auto pay, so I set that up again. Today I got an email from SmartStop saying I had not paid my bill, and consequences would follow. I'm so fucking done with them. This experience has been so frustrating that I will be moving my items out sooner than planned. Also, the reason it's a 2 star review is because it's pretty clean, they have carts you can borrow, and the employee that looks like Jack Black is nice. (Even if he's an idiot.) read more

Family members' storage units were broken into. While we there moving his things out after the break-in, another patron's unit was broken into the night before. Needless to say, this location is not secure. read more

I got a storage here because it was open until 10 pm, now they changed the hours until 6 pm and im completely unhappy. Very upsetting.

some guy who identified himself as a manager of this facility, refused my service animal entry into the building because she wasn't wearing her service vest. Not cool. Then tried to say i had a beer in my hand, which was actually a pacific punch monster, then told me there was no smoking on the private property when the sign says no smoking in the building...wow.. i have three huge storages here, but now we are going to move to a different location due to his rudeness.. read more

If I could give no stars I would. Just moved across country and needed a storage unit found this online and the lady on the phone was helpful. When I arrived there, the guy made us wait for a while outside and then finally came out. He just started being rude about our little dog saying we can't have her on the property. She's a 16 year old tiny dog who is blind and sick and can't be left alone. We asked the guy why he was being so rude and he just kept going on about the dog. We left and will never be back would not recommend this place to anyone. read more

I stored there for about a year, and they were always fair with me. They have some rules to follow which all make sense. I would store with them again if need be, and would definitely refer them. read more

Not only is it expensive and always stinky and gross but today I went to my storage and apparently they are changing their hours. I was not notified! Apparently you don't find out until you show up expecting to have access until 10 pm every day. Now they are changing hours and it does not make it possible for anyone working a 9A-6P job to have access. used to have access until 10 pm now its MON-FRIDAY ONLY UNTIL 6A-6P AND ON SAT 6A-4P AND SUN 6A-2P to cut the hours so drastically is crazy doesn't make sense it's not like they have any security anyways read more

NOOOO NOOO Do not go. The renting process was nice and the girl who processed it was very helpful. I stayed longer than I hoped, so 6 months into it the sent me a contract and upped my rental fee. I did not agree with it so requested to cancel, and Chris would not allow since it was 9 days till end and they "appreciate" 10. I discussed my unhappiness with it and he was beyond arrogant and rude. He treated me horrible. I immediately put my request in to cancel following month. I expressed my unhappiness with two other associates who said I could have canceled. Fast forward I am cleaning out my storage to move and so much of my stuff is chewed by rats and damages. As I walk past other units moving I see grounds covered in poop and shavings from rats. I informed the associate of the rats and they clearly all knew about them. You would think the money they make on the many many units there and the changing of fees they should be able to control rats. I was absolutely disgusted. The reason I paid for a storage was to avoid the stuff I need for my events to get any damage in a shed. Due to health and safety reasons I have had to trash it all and will have to replace. Will be filing to have them replace the money I spent to replace everything, the damaged items and rent. I solely rented there to keep my company and items safe. read more

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This is by far the best storage facility that i have been to. The staff Cathy and Alex are friendly and are always willing to help. I called when my keys were stolen and they jumped and placed an additional security lock on my unit. read more

Best storage unit around, I would recommend. Very friendly and helpful. Stop by and chety and kendra will get you settled!

Dirty and Unmaintained inside and out. No one there to help. Prices increase drastically within a few months. Three price hikes in less than 10 months. read more

the absolute worst place to rent from. do not do business with these people. herme in the office was beyond rude as she proceeded to argue with me as i repeatedly told her i would rather not put a card on file for autopay as ive had bad past experiences. i was told i had no choice in the matter when clearly there is a choice on the application. these people have no respect for other human beings. do not rent here read more

Very clean and secure. The office staff is friendly and helpful. We have a long term unit here and recently added a second temporary unit for a move. Herme went above and beyond for us during our move in and was very accommodating after a frustrating day with movers. We are so grateful and have been very happy with the service at Smart Stop. read more

I started renting a unit a few months ago and have been very happy. The rates are way better then anything i have had before and the employees are great. read more