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    SmartStop Self Storage

    2.0 (46 reviews)
    Closed 9:30 am - 6:00 pm

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    Rat poop
    Natalie L.

    Be warned, they have a rodent issue. We went to move our boxes and property out of our storage unit and were shocked to find it covered in rat poop and pee. It smelled awful. We approached the front office, Chris (who was annoyed that he had to talk to me as a customer) about this and they acknowledged they had a rodent issue and they have traps out. However, we weren't contacted to be informed of their rat issue in order for us to have the option to move our stuff out of check our unit to be sure our belongings were ok. We had several items chewed up and have also had to throw out items that smelled like rat pee. When I talked to Chris at the front desk he didn't apologize once, and said you should have gotten the extra insurance. I put my stuff in storage to not have it in a shed in my back yard to protect it from things like rats. I asked Chris to come take pics to create an incident report and he said he'd be there in a minute. So I was just waiting there in the office for him since he said it would just be a minute, he then rolled his eyes at me, sighed, and said "I guess I'll come right now if you're going to just stand there". I also asked him for a corporate office phone number and he said they don't have one, that they aren't given any corporate numbers, that I can try googling it. It was gross having our stuff covered in rat poop and pee when they said they knew they had a rodent issue, didn't let us know, didn't apologize when I spoke with Chris, they got attitude from him. You'd expect some customer service and him to realize how upsetting this is. He just shrugged and said I should have gotten extra insurance, insurance can't replace some of my great grandmothers items. Just be warned, rodent issue and no sympathy that your items are damaged or destroyed.

    Your storage unit was very clean and elevators and doors worked great.. The office was always staffed with helpful Employees and the carts were readily available. Our unit was very convenient to the elevator, your employee helped us find a good unit that was cleaned before we got there with our items. This smart stop self storage business is run very efficiently and the employees are very pleasant and courteous. I would not hesitate to recommend them. Or rent from them again in the future.

    Kierra M.

    Went to move in, everything seemed fine. As we were moving in someone who was moving out warned us about the rats. We went to start moving things in and there were rather droppings a all over the floor. What's worse is while standing there figuring out what to do, we could hear them climbing the walls. Be warned. They won't disclose it to you and don't care about your things. But ratproof boxes, or just don't put anything you care about in there. Currently waiting on a refund.

    Gnawed wood.  Multiple wood and upholstered items destroyed.

    Will not cover damage from rat infestation that they knew about. Did not notify renters.

    Here are the two guys using the code to get out of the gate- even with that we haven't heard from them as to who the codes belonged to.
    Maria F.

    If I could give this place 0 stars I would literally give it because it's the worst storage unit we've come across. We moved our travel trailer to be stored here and it didn't even last a month before it was stolen. Even after reviewing the footage they couldn't get clear images of the two guys stealing our travel trailer. They used two codes to get in and out of the gate and even with that they couldn't give us any details on who's code these belonged to. We asked a refund for the month since it didn't even last a month and to this day we are still waiting to get refunded. Seriously worst place! Plus a bunch of homeless people coming in and out. Cops even said that they have received plenty of other complaints of other robberies.

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    2 months ago

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    1 year ago

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    3 years ago

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    4 years ago

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    4 years ago

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    3 years ago

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    5 years ago

    Just wanted to warn you about this place. They are infested with rats! I finally moved out and it was disgusting!

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    7 years ago

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    8 years ago

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    8 years ago

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    6 years ago

    I got a storage here because it was open until 10 pm, now they changed the hours until 6 pm and im completely unhappy. Very upsetting.

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    6 years ago

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    5 years ago

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    7 years ago

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    7 years ago

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    7 years ago

    Best storage unit around, I would recommend. Very friendly and helpful. Stop by and chety and kendra will get you settled!

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    3 years ago

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    Ask the Community - SmartStop Self Storage

    Review Highlights - SmartStop Self Storage

    Herme went above and beyond for us during our move in and was very accommodating after a frustrating day with movers.

    Mentioned in 4 reviews

    Read more highlights

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    Public Storage

    Public Storage

    (81 reviews)

    DO NOT RENT FROM ANY PUBLIC STORAGE FACILITY!!…read more Onsite Staff are great people BUT Corporate is what makes this place DECEITFUL and SHADY!! Corporate offices of Public Storage raised our rate 40% in 4 months and after asking around will raise it continuously thereafter every quarter! Nobody tells you when you sign up that they will raise your rate up 40% or more. So why would you think as much. They wait for you to move in get everything settled and Hit you with this increase expecting you to pay it! Here is the kicker! I went online and at the same facility for a bigger unit they offered it for less than what I was paying. This Shady practice shows you they are willing to let renters go just so they can get people to pay the increase. And if they don't and you move out they do it to the next person. I will be reporting to Better Business Bureau as well as telling everyone I know never to rent from this terrible company. I called corporate office and they basically said there is nothing they can do because it's based on demand. even though I told them I see open units at the facility. It took me 10 minutes to find a storage facility closer to my home with better access hours and 25% less than what I am paying. Already confirmed with new place that they only do rate adjustments every 9 months and the maximum they have done was 9% during a high time. This is acceptable. I made a mistake in signing up with PUBLIC STORAGE but I hope this review helps others in not making the same mistake. I truly hope that public storage corporate reads this and gets their act together. I guess for now I will use my only consumer power and move!! Anyone reading this do not get TRICKED like many of us on YELP. READ all the other negative reviews about shady rate hikes!! AVOID THIS PLACE LIKE THE PLAGUE!

    Rosanna was helping me switching from a small to a larger storage, walked me to the designated…read morestorage. I 'd like to thank her for being very nice, heplful and very restpectful.

    SmartStop Self Storage - selfstorage - Updated May 2026

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