Nice and clean with good 50% off move in incentives. Nice man to help named Steven. He was careful to make sure I knew all about hidden charges and when prices go up. read more

It's truly unfortunate when companies negotiate in bad faith! After agreeing upon yet another rent increase every 4 to 6 months, they have gone back on the word and increased it even further. Trustworthiness is NOT a word I would use to describe this company. Time and time again they have found ways of nickel and diming me with a sub standard facility. After agreeing to move to a smaller storage locker, my rent was increased more than three times the original amount in less than three years. All while homeless people hang out in the facility and water damage destroyed some of my merchandise in the previous locker. Do yourself a favor and rent elsewhere. It is clear that the management is unwilling or uncaring enough to worry about their customers! read more

tucked away by the freeway overpass near the 405 is a quaint newer self storage facility called US Storage centers. highly recommended as the staff steven was very kind and helpful. although one is recommended to look online ahead of space offering sizes and possibly reserve booking ahead of time. they even have a one bedroom move truck available for use included free as look as you book ahead and keep the mileage 50 miles or less. if you intend longer distance usage it is the 67 cents per mile. this in itself was a great deal considering the headache of going to rent the truck elsewhere. the gates are all digitally operated on an app called genie and access to storage are during business hours. i appreciate the kind staff and truck and half off first full months of rent. there is an option to purchase a lock for 19 dollars so that is pretty convenient as well. highly recommended due to friendly helpful staff, location, affordability. thank you steven read more

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No I will not contact you to discuss my issues anymore management. My rent went up from 275$ to 418$ and this is the second time it's gone up in 6 months. Back gate doesn't work, common areas never have been serviced - spiders, webs, trash. Where does our money go for these "rent spikes"? Is it because Westminster Mall is getting renovated you gouge your customers? read more

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After shopping around for storage units, US storage centers with the cleanest and affordable in my area, Liz helped me get signed up as well as Gary from sales. They both are very kind and informed me how to shop and I ended up coming back to them after all. it's easy and no hassle. read more

Today we arrived at US storage and Liz Moreno was very helpful and saved us lots of money so if you need a storage, come see her and talk to her cause she knows what she's doing. Thank you again Liz. read more

We were going to rent a storage in Santa Ana but decided to stop by this one due to longer access hours. Kevin was extremely helpful, we got moved in the same day, quick and easy! Could not suggest any better place! Prices are great as well, plus alarm in a unit and free advanced lock! Very happy! read more

US Storage Centers - Kevin is great! - Self Storage Near Me - Westminster, California

this guy Steven who works here is odd and his customer service persona I would describe as corse and devoid of basic congeniality. I conveyed that I would find renters insurance independently of the coverage offered by US Storage and he couldn't wait to tell my about the penalt... 3 dollars, lol. In any other instance I would have just paid the 3 bucks but because of the look of satisfaction that came over Steven while delivering the news of a penalty I then decided that it would be worth losing the 15 dollar processing fee that I had already paid for. Well worth it to insure not having to interact with this individual in the future. Why do these negative personality types go for custom service positions? That was my experience today with US Storage Center today. An unnecessary waste of my time and money. read more

This probably the most professional cleanest self storage I've come across. Not only was Melissa extremely helpful with signing up! She gave me a tour of the facility, she assured my unit would be safe secure and climate controlled. The facility is monitored. I feel confident that I can rely on them. Also had the Liberty of meeting the facility manager Kevin. Very helpful genuine attitude. Thank you guys. Come check em out. read more

US Storage Centers - Clean facilities. Professional staff. Ample parking. - Self Storage Near Me - Westminster, California

Customer Service = 0 I arranged for a storage unit online and paid online. At the end of the process, it said I would need to stop by the Storage center prior to using the storage unit. I arranged to take a late lunch Friday since I would be moving some items to storage Saturday morning prior to the office opening. Upon arriving at the storage facility, just prior to 1:30pm I found the office to be locked. The hours stated online and, on the door, say the office hours are 9am-6pm Monday - Friday. I found a sign taped to the inside of the tinted office window saying it is under construction and to use the gate to the right for the temporary office. The gate door is locked. I call the phone number on the door and get a person off site that answers. They say the office should be open. They ask for my information and say they will call me back. Shortly after they call me back and say the person is at lunch until 2pm can I wait. I explain that I drove over at my lunch so that I can have access tomorrow morning and nowhere on the Office door or online does it say closed for lunch at any specific time. I ask if it would be possible to complete the information over the phone or get a gate code so I can move my items tomorrow morning. I am told that cannot be done. I plan and handle everything I can online ahead of time. I drive to the Storage facility on my lunch hour to complete the process that they cannot handle online. The office gets closed during business hours and I am asked to wait and be late for my lunch. Maybe they are not familiar with what customer service should look like, but this is not it. read more

Thank you Brandon for helping me get my storage door open. I was struggling really hard and thought it was just me turns out the lock was stubborn. Thank you for being patient and helping me with solutions!! read more

Unless you want your storage unit broken in to, your personal belongings stolen and their insurance company refusing to pay the insurance you pay in to. This is the place for you. 66 units were broken in to on one night. I had been a customer for years, never again will I use a US Storage Center, especially the one located on Edwards in Westminster. There are countless other storage centers in the area. read more

Friendly, clean, and lots of cameras. Came here after another storage company insanely raised their rates. Got the same sized unit at less than half what I was paying. read more

Great experience very professional, Steven made it nice and easy to get a storage unit highly recommend.

They continually raise the rent I moved out in September and I had to do it the stairs on the third floor because they did not have the elevator fixed as the promised I told them the month before I was going to move out so I was told I was getting a refund because they take the money right away okay this has been since September I called about my refund they told me I would get it in November because corporate has to cut me a check I've called the follow-up several times and I just get a run around it's a shame because the facility itself is kind of nice other than them raising the rent constantly I was with them for 2 years and I had two storages and I cut it down to one I don't understand why they take the money out of your account so fast knowing that you're moving out and yet you cannot get your money back as fast as they take it out of your account I'm going to have to file a grievance with the better Business bureau or something to get my money it's over $170 that they owe me. Another thing is that they are not climate control they say it is but it's not leave me up on third floor you feel it there's no climate control and they shut the lights off like within 30 minutes while you're still in the unit read more

US Storage Centers - The amount showing how US Storage steals from customers - Self Storage Near Me - Westminster, California

We used to have a storage unit here and recently came back to rent a unit again. Rain was helpful getting us into our new unit. The place is kept nice and clean and the facility is secure. read more

I have recently moved to the West Coast and needed storage services to store all my boxes. I found out about US Storage Center online. Kevin helped me n my husband out with all of our storage needs. He is very friendly and gave us a tour of the facility before taking us to the storage unit. Their rates are very reasonable for California. I would definitely recommend this storage facility to my friends and family. read more

I had a Wonderful experience moving my stuff in. It was Quick, easy, and affordable. Units are very clean. Staff is very friendly and helpful. I would definitely recommend this storage facility. read more

6 stars. I drove to 8 storage facilities and ended up at US Storage here in Westminster. The property manager Kevin, helped explain the unit sizes plus the packages. He was so quick to get me an amazing unit and also includes a big truck and dolly to help me move. Also saved me over $250 and about 6 hours of time. The pricing is also way more affordable than any of the 8 storage facilities that I had went to. I was looking in Costa Mesa, Newport and sant Ana. Oh and he also gave me a lock for my unit for free. These storage places always up charge, I feel like I got a deal rather then ripped off. It feels good to have it stored away for an amazing price. Kevin was easy to work with and very efficient. They also had water and a restroom for the customers. Friendly easy going place. Definitely recommend it. read more

The units are nice and clean. Each unit is easily accessible with lots of different choices of sizes and locations. The manager Kevin was so helpful and professional. I chose this place because others in the area had complaints of break ins and rodent issues, but this one was both clean and secure. read more

Kevin was excellent at explaining everything thoroughly and stayed late to finish my paperwork. Clean units and hallways and comes with a lock. Would recommend read more

Awesome customer service and a great place to store your belongings! The manager, Kevin, is always so welcoming!

This is the best storage I've ever dealt with. Kevin is amazing! I would highly recommend them not only because of the service but because of the price. I get a 10 by 10 for $135 a month. That is amazing! I'm sure I will never move from this storage! read more

My mom needed a storage for extra stuffs in the house, so I Yelped and found this place. I got half-priced discount on the first 2 months, so that was nice. The price was more affordable than other places as well. read more

Great service! Kevin helped us update our contract with new terms and it was a seamless process. Thank you for everything! Happy to have our items stored at such a secure location. read more

Kevin and Melissa were great! Super friendly and helpful. Even got to use their moving truck for free. Storage unit and facility were clean and easy to access. Zero issues so far. Thank you. read more

This where I put some of my respected treasures. I have been a happy long time customer. CLEAN. They pay close attention to keeping the area clean. The seemly well built buildings are always at a comfortable temperature, ensuring that my possessions will not succumb to heat damage. Even the bathroom is spotless. Excellent access to the 405 Freeway. read more

US Storage Centers - Street View - Self Storage Near Me - Westminster, California

My friends and family recommended me to this place and everything was QUICK and EASY. Thank you so much Kevin for your friendly service. You made this move much less stressful! 10/10 would recommend. read more

Big shout out to Kevin and Rain for making our first experience with US Storage (Westminster, CA) a great one. This facility as others commented is clean, secure, and kept up very well. Not sure how old or new their pictures are on this site are, but the place still looks like that. When we first visited, Kevin took great care in showing us around and opened various units sized around what our requirements are. What a great first impression it was as he explained the layouts, process, and cost structure, and that we could use their truck for move in. In follow up calls he was very detailed in answering questions and we reserved a time (and reserve use of their truck) to take another look so we could choose what one to rent. They gave a call and a text reminder of the appointment. That day came and we then met Rain who was also exceptional in customer service in showing what was available and from that we made our choice of 2 units. Rain made the unit booking, using the truck and move in experience a positive one. He was very thorough and patient going over the documents. He made sure we had what we needed to get settled into the units including access to carts (nice ones, not beat up), lock plates for padlocks, and access code (they are high tech with an app so you can "remotely" open gates). During our move in he was accessible as he would answer the phone and came to help us with a stuck lock. Overall, our experience with the staff and facility a 5 star rating is well deserved. Thank you! read more

We decided to go with this place because they had a promotion, storage and truck. We are on the freeway and the tire blows. We call and ask for help and they say "the manager is going to finish his lunch break." Mean while we are stranded on the 405 freeway and have to be out today. I am now behind schedule, I don't know if I should leave the truck on the freeway and get an Uber it has been over hour and 30 mins and I still have no answers. I can't believe they aren't sending a tow truck or offering us help on what to do, when they gave us a truck in bad condition. We could have lost control of the truck and would of been held responsible. read more

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Awesome customer service by kevin! He is super helpful, polite, and friendly. Units are very affordable. Also kept clean and secure. The entire process was easy and smooth. Overall a wonderful experience! read more

Property manager Kevin is extremely respectful and understanding in my needs & timeline in terms of storage. He honored deals stated online & outlined all the pricing for the estimated duration I would need my unit for. So far all of the prices he wrote down for me have been honored! Kevin was very considerate of the pandemic-related regulations. I wanted to view my potential unit before renting and he gave me a tour with minimal contact, he also properly wore his mask the entire time. He was very friendly and was not offended that I wanted to inspect the unit myself before renting. I toured the unit and rented it within the same hour. The units do require that you purchase a $12 lock from the facility. Not that this was a downside but I did not know this before going in. The lock is yours to keep after purchasing/renting & we were allowed to put our own lock on our storage in addition to their required lock. As for the facility, the indoor portion is quite clean and free of trash/debris/bugs/excessive dust from what I saw. I did, however, rent mid-pandemic so I am not sure how the facilities are when they have more traffic but I assume they are maintained to the same quality I witnessed. There are a few "flatbed" carts for use and these were great for moving everything from the car in one trip to the storage unit. Elevators are spacious & give plenty of time to drive in & out of them before they close on you. Premises is locked with a gate that you enter with a provided code which turns the security for your unit off when you enter and back on when you exit. The hours of operation are a huge plus, they were open whenever we made it to the gates with plenty of time to exit. Kevin also outlines any fees associated with being locked in after hours and needing to be let out. read more

Kevin is the best. He is very helpful and polite. They offer free truck. We made appointment but we can't make it many times but he always help us and still polite. The place is nice and clean. If you need storage, please come here. read more

Well today I take my bestie to get a storage and we got helped by Kevin he was very nice read more

US Storage Centers - Self storage very nice i had come with my bestie - Self Storage Near Me - Westminster, California

Getting a unit was a breeze! Between requesting a unit online and Kevin walking me though the unit in person, it was so easy! Kevin was attentive and paid attention to detail to make sure all the information was correct and so so polite. He took me to see the unit and taught me how to use the special locks and made sure I was comfortable with the lock before I left. Such an easy experience, thanks Kevin! read more

I found this place in a Yelp search and called around to a few storage centers in the OC area. Called in on a Saturday and spoke with Gabby and then Kevin (the manager). I made an appointment for Sunday and was able to not only get a great deal on a unit, but they let me borrow their moving truck! That saved me so much time and money... what a clutch way to do business. Admittedly, I even showed up late to drop the truck off, but Kevin was super patient and understanding and I was able to get so much done in a weekend. You can tell Kevin has a passion for customer service! The units are really clean and nice. I stored a bunch of old records in my unit and even during the hottest part of the day, it was cool in the central unit. They are all built of concrete/cinderblocks and metal. read more

I have had some form of storage unit at US Storage Centers for years. I had no work for a couple of months and it set me back substantially. I was scrambling to get the money together to pay for the unit and then move out by the end of the month. Just this afternoon I got a call saying they are going to lock me out of the unit on Friday morning at 10am. Tomorrow is the Thanksgiving holiday and they are just now calling me about the lockout at 2pm. Since I am already on the locksmith schedule, they refuse to waive the fee or not lock me out, despite planning to move out by the end of the month. I either have to pay in full by 10am Friday or incur another fee. So not only will I be incurring a lockout fee I can't afford, I cannot have access to my items. They do not settle or take partial payments, nor will they do anything to work with the customer despite YEARS of payments and storage use. I really hope I don't lose my belongings because they are important to me. read more

Clean and convenient space to store your stuff! Kevin was very helpful to rent us multiple units and made it easy-peasy to borrow the box truck for our move. Thank you for helping us out and for your excellent customer service. read more

3rd storage unit I had to visit today and this is the place right on Edward's between Westminster and bolsa. Kevin my boy!! Great customer service man , great holiday deal, highly reccomend this place. Got 6am - 8:55pm to store your stuff. Gooooood!!!!! read more

US Storage Centers - Self Storage Near Me - Westminster, California

I've had many storages in the area for years and I have to say this is the best one I've had. Customer service is good, place is clean, and has good vibes. They don't hassle you if your there more then a hour or hang at your storage a few times a week. Very cool place. read more