I do NOT recommend "Extra Space Storage" in westminster. PLEASE DO NOT SIGN UP WITH THIS STORAGE COMPANY. they will continue to raise your rent every 2 to 3 months. They are a BAD COMPANY!!! Unless you want to keep giving this storage company more and more of your money I would choose any other company over this one. read more

Great spot. Easy access and office is helpful. I have two units here. Convenient right off 22 fwy.

James helped me find a good unit near the door. The place is really clean and cheap. I plan to stay long term

Great storage prices and amazing customer service.. late hours. Beautiful women working at this location..

Jennifer was such a big help, she is so helpful and down to earth. She has amazing customer service and really helps others. She has such a great heart. If you ever go here, I would suggest you ask for Jennifer. read more

Awesome service from Cheyanne!! She was so helpful with my storage unit and my account. I love this facility. They are very clean, organized, professional and friendly. I would recommend this facility to all my family and friends. read more

This review may be a few days late, but as promised, I would like to commend Cheyanne, the branch manager, for being so responsive, accommodating, and helpful. I had used Extra Space Storage at a different location but didn't have a showing of the unit prior to booking, and Cheyanne did just that. When I asked for a copy of my contract, Cheyanne promptly sent it to me. I appreciate the customer service rendered. My decision to switch storage location is due to the affordability and location of this storage. It is clean and well-lit. read more

The manager was super helpful! Had everything ready for my last minute rental! They have carts to assist with unloading. I have rented from them previously and have never been disappointed! read more

I got a unit here in October while me and my son lived with family while I looked for a new place. They did not offer renters insurance from what I was told and they said it was "climate control" it definitely wasn't. I was supposed to move into a new place in may so I had to stop by my unit to grab some things I go in and there's a horrible smell and I find mold on everything me and my son own. I'm a 24 year old single mother. I was not notified of any water leaks they said took place in February after I found the mold. This place has one job and that's to keep your things safe. Everything I own is gone and the only thing they can say is sorry. None of this is my fault I paid on time every month and nothing is salvageable from the mold everything I own is gone child hood photos, furniture, clothes, my bed, my sons bed, my entire kitchen everything I've worked for is gone and they said "sorry". Never get a unit here unless you want everything covered in mold. Absolutely ridiculous that I paid everything on time I work really hard and everything I own is gone because of a money hungry company that doesn't care what happens to peoples things. read more

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Asher was complety professional, helpful & answered all my questions! He was even super patient & understanding with my requests. I highly recommend this particular Extra Space Storage for anyone looking to rent any kind of storage space for any length of time. read more

I have used this location before! Always great prices! Always great service! Always great accessible spaces! Managers I have talked to in the past have always been awesome! And the current manager James was great! He was able to pull up my old records and take care of most things over the phone! Even the new great unique key is a great professional choice! No, I do not work for the company in any way! This place is the In-N-Out burgers of storage spaces! I have used many before! read more

Cheyanne is excellent! Get your storage money's worth with 365 day access from 6am to 10pm. Better than other places with limited hours I can't get to after work. read more

They best and easy way to access storage. The safety of your items give you a good feeling. The customer service behind the desk was quick efficient and nice. read more

Is there a class action lawsuit yet? They bait and switch on the prices and double them without proper notice or agreement. They rob their customers. It's disgusting how they treat people. Please contact me when there's a good class action suite for bait and switch rate increases. read more

Great service friendly service and very helpful.!!!!!!!!!!!!!!!!!!!!!!!'nnnnnn!!!!!!!!!!!!!!!!!!!!!!!

My cousin and I came here last Friday and we needed to change our lock because we misplaced the key and we wanted to make sure that somebody else was not allowed to come back into the property. Cheyenne Barbosa was extremely helpful. From the minute we walked in she greeted as kindly welcomed us and she took care of business right away. We paid for the change of lock and she followed us to our storage room and cut the lock off immediately. I just want to give her 20 stars and you should have more employees like her. I think Cheyenne is ready for a promotion! Thank you Cheyenne for treating us with respect and efficiency. We will see you soon read more

Outstanding customer service went to do my paperwork but had to go pick up kids and girl behind desk call me and we just did everything over the phone. And love that I can drive up to second floor and load or unload. And price is best in town. read more

I highly recommend this storage facility. Cheyenne, the store manager, goes above and beyond providing outstanding customer service. But she doesn't stop there. She is kind and understanding all awhile being professional. Its refreshing to find that there is still a business being run by someone with heart. Absolutely a great place. read more

Went to my unit today to find rat poop all over my things. Several hallways outside of my unit also have rat poop. So I now have to move my things to another property, after my last unit had a water leak, Not even a year ago. I asked what is going to be done, I was told my the DM Brian that they have a new pest control company that is trying to get a handle on the situation that puts traps and urine around the property to deter them. I was told "you know how long it takes to get things done." I worked there for 12 years and know that if I have rats, so do many other units. There is NO sense of urgency from anyone. I'm supposed to be comforted that I have $2000 worth of insurance on the unit? I now have to hire someone to move my things, rent a truck and get rid of whatever is ruined. read more

I have stored my stuff here for about 2 years. Everything was great until I went to move out of the facility (I hadn't been by in a couple months because of COVID). When I started moving things I realized there was a lot of rat poop and little rat footprints. As I got to my chairs and desk in the back of the unit they were absolutely covered in rat poop and urine. This wasn't a lone rat, it was like these suckers were having a party in my unit. I've never kept any food there. This was all of my home and office furniture that I needed to store until I was able to move into a new home. Now, after paying almost $200 a month on my unit and the insurance... I can't use the items I was saving because they are soaked in feces. I even tried to have the stains removed, but no luck. I had to throw away bags of samples I use for work because the rats had eaten though the bags and had been hanging out. They ate my work documents too! I moved out on Sept 28 and I showed the property manager (a blonde woman, she was actually very nice and said there was a problem in the past with an infestation but they had sprayed and thought it wasn't a problem anymore. The brunette woman was very rude). I have tried to file a claim since I'd been paying for insurance, but it's been almost a month and all I have is a notice of the claim filed. If your storing your stuff here because you want to use it again later, be very careful. Even if you cover your stuff it may end up soaked in rat poo and pee and there's nothing they will do to help you. The nice manager let me give her one trash bag full and my lamp to throw away.. but just know that they wouldn't even let you leave the poo covered items in there. I had to come back on a separate day with gloves, a mask and a truck to haul my stuff to a dumpster. I've included some photos. I honestly didn't want to post this, but I'm hoping this motivates the insurance company (American Claims Management) to contact me regarding my claim. read more

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I've had a storage unit at this spot for 2 years. Their are three other storage companies near this place. But this is by far the safest and cleanest of them all. The manager Cheyanne is friendly but professional and does a great job of keeping the property properly maintained and in order. Would definitely recommend this place to anyone looking for a storage unit. read more

Asenio yesterday I stopped by this facility to check out the options and pricing Arsenio hiWas the agent that I met with in the office and he was phenomenal! He showed me around the facility was very patient with me and my indecisiveness and made sure everything was clear and accessible. Honestly I enjoyed the time that I spent with him and he made the choice to rent here easy for me. This facility is clean quiet and easily accessible and great for my needs! And if for no reason but to receive great customer service I'd stop by and see read more

I've had a storage unit at this location for about 2 years. It's very safe and clean. Cheyanne is amazing! She has great costumer service skills. Very friendly and professional. Would definitely recommend this place to anyone looking for a storage unit. read more

DO NOT RENT HERE!!! My brother rents a unit here, and I don't know about anybody else but he downsized & was storing all his possessions in the unit. He's had health issues recently & his unit was broken into a few months ago. He bought a lock from the storage place & the person who burglarized the unit broke the whole lock off. Fast forward 2 surgeries later & the Storage place increased his rent, so we moved him to a smaller unit, guess what? The new unit was burglarized a few days later & they took all of the items he was saving to sell at a community garage sale after he got in better Health. The manager said, "the lock he used was cheap" Granted the stuff that was stolen was not worth much but to my brother it did. You would think after all the units that were broken into the manager or owner would install cameras or a guard to walk around to deter them from doing it again. DO NOT RENT HERE! If I could leave no stars I would. read more

Very friendly staff they were super helpful showing me to my storage :) I was able to go in and out and get everything signed very quickly. Highly recommend! read more

These guys were awesome. We called several places and they had the best deals. When I showed up, they patiently showed me several units until I found one that I liked. Paperwork took a matter of minutes. Overall, a pleasant experience. Would definitely recommend. read more

Couldn't ask more from a storage space. My property is safe and secure, workers and management are responsive and helpful, and all at a super fair rate. You can rely on Cheyanne for just about anything, she is always there when you need assistance. read more

All was fine at the storage unit until I got a call on Monday saying something might have happened and I needed to come down there. Turns out my storage unit has been burglarized. They said it probably happened on Sunday as they don't have staff on site. The worst part is they have had a bunch of units broken into recently and instead of reaching out to tenants they thought going around daily checking locks was enough! Now my dead grandpa's ship lamp is gone forever. They took a electric scooter, the lamp (brass, big, expensive), my rolling duffle bag filled with stuff I use for touring, a box of collectible rock memorabilia and a box of bar utensils. The fact is they didn't trash it, they went through my stuff meticulously like they had all the time in the world. My unit was near an emergency exit which of course they don't have cameras on. Thoroughly disappointing in this "secure" storage facility. Needless to say If you have a unit there be careful!!! Take out anything valuable to you so you don't deal with a loss like I had!!!! read more

As what other reviewers pointed out recently, there is large rat problem. Recently had to move out and movers noted that many of my items were opened due to rats munching on the boxes and furniture had many droppings and urine. read more

Tamara was patient with my repeat questions and listened to my concerns. She made sure I knew exactly how to maneuver the trucks, the storage items, entering & exiting with ease. I felt she went above & beyond when I needed a dollie. I highly recommend this storage facility. read more

One star is for the condition of the facility. It's very well-kept and in order. The other is for the staff. They've been Professional. There is where I stop. Renters need to be warned.We did not get 1st month free as they advertise- many stipulations for that. We did get 1/2 off 1st month & then @ 4 1/2 months raised 15%, (assured more raises to come) after being told few and minimal increases to occur upon signing. Guess they figure when they have your stuff there they have you over a barrel. If I find a place with free months rent, I will go through the exercise of moving all my stuff, again. read more

Initially, when I met my sales clerk Ian, I was struck by his professionalism. He showed me a really nice unit that I needed to create more space at home. I didn't want to overload our own garage so I decided to venture out in this direction. This is a very clean facility and I can appreciate the quietness of it. The added perk is that I can park nearby and grab an available cart as needed. It's been almost a month, so I'm pleased so far. read more

Very friendly not trying to take advantage of anyone trying to get you what you need for the best price

Awesome staff.Always friendly and ready to help. Very aware of keeping your property safe. Tamara and her team are always willing to provide options to you. The facility is always clean and staff is very professional. Been a client for years and will continue to be. Many thanks! read more

Friendly staff , quick service, affordable, and they have exactly what I am looking for .

I ordered my space online got there used my own truck had my Fiance' bring stuff into night before move day! the doors locked and he left his backpack with everything in it so went back in and while he was getting his stuff the gates all closed , (Remember Ist day and just got it) He didn't know code by heart yet So he had to jump the fence to get out! So next day is Moving day and they won't let me rent now cause he jumped the fence on video they said! I tried to explain but they said take your business elsewhere! I had to find another place that Moving day and now have to come back and get stuff from that storage unit with my truck extra work for me!! Got my $$ back that was the only good thing! Jerks! read more

My storage was broken into a lot of valuable things were taken.. The staff showed their support & was extremely nice enough to help us.. If you rent from here I strongly suggest you buy the insurance being that they have had a few break ins just be cautious read more

After 5 years of renting, I found that my storage unit was broken into and most of my valuables were taken. The burglar was smart enough to replace my existing lock with a new lock that looked exactly the same. The only identifier was that my key did not fit in the hole. The staff advised me to file a police report and claim. If you plan on renting a unit here or at any storage facility for that matter, be smart and buy insurance. I am not a happy customer right now. read more

This is the best storage place I have ever used. The staff is friendly, professional and always helpful. The grounds are kept clean. The access hours are more than reasonable. They have really nice heavy-duty carts to carry boxes around on. The location is very user friendly. Once I forgot to lock my unit and within an hour I received a call, now that's service! The lighting is great. My unit stayed very cool even when it reached 100 outside. They are also nice enough to sign for packages. My experience here has been the best ever! I will recommend this particular location to any of my friends who need storage that is safe, clean, and secure. read more

I have had multiple units at this facility over the past six years and couldn't imagine storing my things anywhere else. Ms. Areola is the nicest gal and goes beyond the expectation in order to make things as easy as possible. And by far the cleanest facility I've ever seen. I occasionally have left a cigarette butt behind, and she is sure to remind me of the no smoking policy. We love her!!!! read more