I began a reservation online and was instructed to complete in person where I was then informed that the elevators are not in service. The price of the online reservation would not be honored at any nearby Public Storage locations. Very unprofessional approach to business. read more

DO NOT RENT FROM ANY PUBLIC STORAGE FACILITY!! Onsite Staff are great people BUT Corporate is what makes this place DECEITFUL and SHADY!! Corporate offices of Public Storage raised our rate 40% in 4 months and after asking around will raise it continuously thereafter every quarter! Nobody tells you when you sign up that they will raise your rate up 40% or more. So why would you think as much. They wait for you to move in get everything settled and Hit you with this increase expecting you to pay it! Here is the kicker! I went online and at the same facility for a bigger unit they offered it for less than what I was paying. This Shady practice shows you they are willing to let renters go just so they can get people to pay the increase. And if they don't and you move out they do it to the next person. I will be reporting to Better Business Bureau as well as telling everyone I know never to rent from this terrible company. I called corporate office and they basically said there is nothing they can do because it's based on demand. even though I told them I see open units at the facility. It took me 10 minutes to find a storage facility closer to my home with better access hours and 25% less than what I am paying. Already confirmed with new place that they only do rate adjustments every 9 months and the maximum they have done was 9% during a high time. This is acceptable. I made a mistake in signing up with PUBLIC STORAGE but I hope this review helps others in not making the same mistake. I truly hope that public storage corporate reads this and gets their act together. I guess for now I will use my only consumer power and move!! Anyone reading this do not get TRICKED like many of us on YELP. READ all the other negative reviews about shady rate hikes!! AVOID THIS PLACE LIKE THE PLAGUE! read more

I've been waiting for over an hour in front of the rental office. There's no way to reach anyone, not sure what is going on but what a waste of my time. At least put a sign up that says when you'll be returning, extremely frustrating and unprofessional read more

This place place is expensive and you don't get what you paid for, it's bad the janitor Maria/Martha is very rude and unprofessional. She must not have anything better to than to bother the tenants. she is very confrontational and becomes irate if you place anything outside your unit even if it's for a second. Also she lives on the property and allows her friends and family to hang out there after hours. I've rented here before and it was the same back then, I only gave it another change because of location convenience but never again I rather unconvinced myself and have a safe place to store my things. read more

Martha's been a responsive and professional property manager. She communicates clearly and resolves issues quickly.

Martha is great! She is very helpful and courteous. The units and location are always kept clean and always feel safe. This location is the best! read more

I was in need of a lots of help and Ana was so patient and knowledgeable. She made sure everything was in order and clean. She was also very nice and helpful to my family members that only speak Spanish. Clean organized place . Thank you Ana! read more

Shout out to your worker Ana Duenas! Super helpful and keeps the place nice and clean!! Definitely deserves a raise for her work effort read more

Manager on site is amazingly wonderful and always helpful. Supplies are always available, and areas are clean. I love this location.

Martha is amazing and very communicate and the place is clean easy access, and ours to open the gate. It's perfect.

This place sucks. I went to the FV location in person and was told to reserve a storage unit on-line. I went on line and their system made my reservation but would not take a payment. I then went back in person and the door was locked and no one was there at 2 PM. I called their main number and no answer. I called again and left a message that I was there trying to pay for my unit, again no answer or call back. Went back the next day and was rudely told the unit I needed was rented to someone else. The person at the counter was rude and blamed me even though I followed their instructions. They force insurance on you. Not worth the grief. read more

Rent increase galore. Been here a year and already had 3 increases. What started as a $130 a month unit is now $252. This is ridiculous.

Increased my storage unit rental by $133/month without an email, phone call, or letter. Getting in touch with someone is difficult and I have always had to leave messages before someone would contact me back later on in the week. I have had multiple units with Public Storage for years now and I have never had such a steep increase within a couple of months in a new lease. read more

Martha is very helpful and nice and very kind she helped us with are situations i Recommend this public storage at Newhope st Fountain valley we have been with public storage for more than 5 years Thanks Martha for all you do for us we really Appreciate it read more

In late July of 2021 I rented a storage unit from Public Storage in Lake Worth FL. I was informed by my mover that the rate I was quoted might be short term and that I should inquire about that issue with Public Storage. I was informed by a customer service rep that my rate would not go up in the first six months and after that "if" it went up it would only be a $10-$20 increase. I have recently been informed by Public Storage that my rate is going up $60 a month. Renter Be Ware- If I had known that Public Storage would act in bad faith and lie to me about my rate increase I would not have rented storage space from them. Do not rent from this dishonest and fraudulent company! In addition, Public Storage has purposely created a lack of communication in an effort to delay my payments in an effort to create late payment charges to my account. read more

I've been a customer for over 3 years and every year, they have raised the rent without question. I asked for a rent reduction and there was no room for any discussion by the management of the facility. Customer Service is minimal at best as their policies have been very restrictive. For example, I had requested to shift my payment date to the middle of the month in order to manage my bills more effectively. I was told by the office that i needed to speak with the regional manager. I eventually spoke with this person and it was a flat no without hesitation. I also experienced a break in over a year ago. I filed a report with the local police and despite the cameras and insurance (public storage insurance company was the only option) which was required by this facility, I received nothing but headache with respect to the claim, and any subsequent customer service. The staff of this facility in particular only call to remind me to pay my bill and never have offered any type of loyalty renewal or promotion items of any kind. Overall, I believe Public Storage is in the business to make money (like all businesses) and they use some interesting tactics to do that (forcing insurance by their own insurance company, continual rent raises, etc). Based on my own experience, I doubt I will ever purchase storage from Public Storage ever again. Loyalty means something to me and clearly they don't value that at all. read more

Visited the office today with concerns about a $30 jump in monthly payment.. Ambrosio was beyond helpful.. She totally explained charges, corrected and saved me that $30..She is totally knowledgable about her job and all it's facets.. BTW this is the facility on Riverbend Circle in F.V. (lol) Thanks !!! Shelby read more

I wanted to take the time to give a positive review of the Fountain Valley location. I'm impressed with how clean and well-kept the storage units are as well as the property. The property manager Martha is always very friendly and greets us with a smile or a wave every time. It amazes me how she never fails to remember both my name and my wife's, even with the large amount of renters that come through here daily . The place reflects her glowing attitude and great customer service. I always feel safe when I come here, even at night. I can see myself renting here for a long time, especially since this property is so well managed. read more

All I can say is the guest service has been great. Martha you are doing a superb job. You were attentive right when I arrived and gave me great directions to my unit. I love the options you offered on my 2nd unit. Guest service is an asset to any company seeking longevity. Thank you Martha. read more

Manager lady Martha is super rude yells and snaps. They will double your rent in 6 months or less. Closed a lot for Maintenance, front gate doesn't work. They make you get the app to use the storage. Awful survive I was pregnant They raise the rent the first time and there was nothing that I could do just healed and they just raise the rent again I'm out even called to see if they would give me a break and they wouldn't. Also when I moved in there were holes in my unit. The unit walls are drywall. What's the point of a metal door if you can just bust in the drywall next to it read more

My girlfriend lost her keys to her storage unit and called the office and spoke to a male employee enquiring if anybody had found them and turned them in. He immediately said no and that she would have to pay a professional to come out and cut the lock. we went down to the storage unit and spoke to a female employee named Ana and she stated that she had found a set of keys a few days prior and that the eye had in fact been in the office the entire time. I want to praise Ana for being very professional and being very helpful during the entire ordeal as to were the other employee failed miserably. read more

If I could give a minus star rating I would ! I have called over and over and over again and even threatened to sue them (which is what I am getting close to doing) they were pressure washing the units and a bunch of my stuff was completely ruined. DO NOT USE THIS FACILITY! They are completely over priced after 3 months of you being there and jack up your prices. I am so bummed about my stuff. Don't go here and save yourself the headache. read more

Thank You Gina, our experience yesterday at your Newhope site was Great!! You took such great care to make sure everything was clearly explained. You showed the 10x10 and we were quoted a very fair price. The express check in made it very convenient and you were able to help us sign up for monthly auto pay. Love the longer hours because were able to still bring our items over after work. Thank You Again read more

You can price shop, pick your unit and go move your stuff in without ever talking to someone. Everything can be done online and you can see exactly which units qualify for special deals and sales. Its the 2020 dream and I'm loving it. Hopefully checking out when I am done with the unit goes as smoothly, I will update this if something goes wrong read more

The worst place ever! They charged you without your consent. They don't even send you a bill or let you know when you can close up the storage without being charged for the next month. My husband decided to close up the storage before the payment is due and they said he couldn't because the cycle had already started. They charged us a full month fee when the storage is empty. On the website it says " 100% customer satisfaction" but I guess that is just false advertising. The district manager, Amy Keller is no help either. All she did was brushes-off the conversation and kept saying it is our fault. She didn't even care to be on the phone. read more

In regards to the location and staff.. Storage is storage, one way or another. But when you really need them. They won't help you, they don't go the distance, and before you know it. Youve lost your items. Sucks!! I would think that during Covid-19 when everyone is suffering this would be the time that these large business would help the community by extending there hearts and allowing the customers some slack. 99% of the economy is out of work due to a nationwide pandemic. But nope, not Public Storage. Instead my rent after years of being a customer, went up by $78.00 dollars. Can you believe that. Yet a customer that has a unit nearby mine also had the rent raised but by only $7.00 dollars that's it. You would think the long term customers would have less of an increase. Why more. Why during Covid-19. Sad part is I've made numerous attempts to reach out to someone regarding this, hoping for a reduce amount. **hoping** But I never got a reply. Now I'm facing this crazy increase in rent along with late fees because I can't afford the rental payment prior due to lack of work but then they give you less then 30 days to adjust to the new payment. But not even a call back to my questions. But I did however get watched by the district manager on site for a few hours. When the pandemic startes my unit had been broken into and this last few weeks were my first attempt to getting into the unit and figuring out what really was taking other then the obvious surface items right off the nat. However, here's the kicker, now the insurance place that I had coverage on for this entire time is no longer there insurance carrier. How much more can some one take. And they still don't care about you . I'm feeling like the owners have gone from numb to Heartless which is unfortunate. We are all suffering PS why can't you see that behind your huge front doors. Just very disappointed in Public Storage. Devastating truly. Makes me wonder how many other customers are hurting during Covid on a financial level, and now even more so...due to rental increases being off the charts.. I wish you could see the big picture and reward the long term customers and help when you are financially able during this nationwide pandemic. Please help, I'm begging you!!! I can barely afford my previous rental payment but now an additional 78.00 dollars that's mind boggling. Plus now late fees I am trying please help Thank you in advance for reading.. Good luck everyone read more

Worse Customer Service and no help at all. Rented the space for 1/2 off during the summer promotion and asked how long the term of this deal last. was told that it would last for however long it was rented out... 2 months later, i got an email notification saying that rent is now increased (close to the original rent amount). I forgot to let them know i was vacating in november and so i had to pay for december and got a moved out email stating i moved out. One of the rep told me hey... since you paid for the month you can still use it. Knowing this, i didnt want public storage to double dip on my locker by renting an empty space to another person. I did it and they NEVER told me that my account was reinstated, i just thought i could get the code again to enter the storage. January and i received a bill for another month's rent.. the location and the district manager said it's my fault i didnt remove the lock. they couldnt have notified me that month was ending and saw that you vacated this space. They just kept on happily charging me... "we cant call everyone"... but not everyone is moving out at the same time! your system can bill people no problem but it cant tell you who came and notified you that you moved out. Both "Managers" had no authority to do anything except tell me, it's the customer's fault. Never wrote a review, but this one is a must. read more

I just closed out my unit with this location. We have been renting this unit for 5 years. At one point I was between homes and actually had 2 other units in addition to this one for 6 months at one point. In one unit, there was termite damage which led to water damage. In the other, after only 6 months, we found rat poop in our furniture and baby cockroaches scuttling everywhere. We had to place claims with the insurance company they pushed on us - thankfully (even though there is now a class action lawsuit against the corporation for stating that we were required to purchase insurance through them). In this unit, when we started going through our things to evaluate what we should keep, we discovered termite damage once again. Also, there was a hole punched in the thin tin they have installed over the height of the unit. We brought it to the property manager's attention and informed her we were closing it out. She said she would make a note of the damage, which I showed her and took pictures of. For the past 5 years, we've always paid on the 10th, because there was a grace period. When we got informed that we still owed for the month we moved out in, we went into the office and were informed that, although Public Storage is willing to wait 10 days for us to pay them, they will not pro-rate even though we moved out before the rent was due. This is no reflection on Martha - she has always been awesome and helpful whenever we've needed it. But the property managers have to follow the rules set by corporate. So, I called and spoke with the District Manager, Tiffany, 626-675-0844, asking for my rent to be pro-rated. The response I received was that there was nothing that can be done. They do not allow pro-rating. I am disputing because if I were renting an apartment, I would be pro-rated. Of course, when renting an apartment, you're required to give 30 days notice in order for this to happen. There is no such requirement within Public Storage's contract that I can ascertain, which can actually be taken as meaning that I am allowed to terminate my contract at any time of my choosing. Whenever a person enters into a contract, there is a fiduciary duty placed on the part of each party to the contract (i.e. the renter and Public Storage). Not allowing pro-rating places an undue burden upon the renter, in my opinion of the contract. And I will note that I have rented space from several different storage places, both corporate and local mom & pop places, and have always been allowed to move out and pay a pro-rated amount if I moved out at least 15 days prior to the end of the month. I encourage you to review your options before signing a contract with Public Storage. Also, check who actually operates your local storage facility - I've discovered that Public Storage sometimes operates facilities on behalf of the owners. read more

Go there ask for Martha!! She is quite amazing! She work hard to make sure I got everything I need. Also very thorough at the same time friendly. Will be back! Thanks Martha read more

This is the first time I or my husband have ever rented a storage, so of course I was a bit nervous. However, GINA was so nice and welcoming she made it a smooth process. She was so informative and straightforward on the products/process. It was such a pleasure and reassurance to have her help me with my first unit! read more

Everyone is so accommodating especially Martha. They offer a very flexible hours so you can put all your stuff that needs to be in your storage instantly. I had a wonderful experience and will recommend PS to my friends. read more

Public Storage - Self Storage Near Me - Fountain Valley, California

Where do I begin? The women in the front office is not friendly at all! She will do nothing to help you as far as discounts or anything else. I rented 2 units for the first time in my life. Never needed storage before now. In order to get the discounted rate that I saw online I had to put one storage in my name and one in someone else's. To my surprise after only six months my rent went up by $30!! No notification no email no nothing. Are they really allowed to do this? And then they had the nerve to charge me a $35 late fee since I did not pay the extra $30 because I did not know it was there! I took three weeks constantly calling the corporate office with no results of getting to talk to someone. After three weeks of calls I gave up and just paid it. Due to getting the raise on my rent after only six months of being there I downsized and emptied one of my units, now it's their loss of $70 a month Smart Business huh? Oh, I Forgot to mention the huge water bug or cockroach that was there today as I was moving my stuff, I took a picture but I don't see anywhere to add pictures here. Stay away from all Public Storage, There is zero customer service and they rip you off!! read more

I did everything online and it was fast and super easy very happy with public storage

Cockroaches and theft and dirty location oh my! Try somewhere more secure. Martha is nice but not enough to rent from here.

I have used this facility from 2011 thru 2015 unfortunetly but The Manger or associate Martha if she isn't a Manager she should be! She was awesome and very professional. Very nice to do business with. Whenever she had to call me for anything she was very nice and quick. Thank you Martha! read more

Martha is awesome she gives us great customer service. The facility is well maintain. Great environment.

This location exceeded my expectations, Shelby was great and answered all my questions really taking the time to explain everything to me and never rushed through anything. She was also very sincere and genuine. The unit was clean and accommodated all our belongings with ease. Would definitely recommend this location for your storage needs. read more

Great service, nice location and feel secure with all of my stuff there. Shelby was great and I appreciate her taking the time to help me get into my unit. Thank you Shelby. read more

WARNING! Public Storage uses Bait-n-Switch tactics! I had a self-storage unit here for over 3 years. I was the perfect tenant. I had auto-pay. Never caused any issues. I talked with management maybe twice during my tenure. I always came and went quietly. I moved in with a great rate. But that's their trick. They dangle that carrot of cheap rent in front of your face. They get you to move in...then BAM! They hit you with HUGE rent increases! I left in disgust after Public Storage raised my rent 50% in 3 years! It started at $99/month and finally ended up at $150/month! I complained to Public Storage's management and they didn't want to even consider lowering my rate. Public Storage gave me the excuse that $150 was the average rent for my size of unit in the area. Public Storage did not care that my rent had increased an outrageous amount within a short period of time. I can understand a 5-10% increase yearly, but not what equates to roughly 20% per year! That's outrageous! I even told them that I will be writing a review about Public Storage and this particular location so that everyone will know their tactics, and Public Storage management said to go on ahead and do that. So here I am, writing a review... Thanks Public Storage for your endorsement! read more

Nice place, clean and secure. 2 stars because they jacked my rent up substantially in less than 6 months. I should have read the lease, but I would never imagine a 40% increase. If I did not have a lot of stuff, I would have moved out. They got me! read more