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    Prime Pool Service

    4.3 (120 reviews)
    Open 8:00 am - 4:00 pm

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    Response time

    10 minutes

    Response rate

    100%

    Services - Prime Pool Service

    Pool chemical testing and balancing

    Pool cleaning

    Pool draining

    6 More Services

    Pool inspection

    Pool installation

    Pool maintenance

    Pool remodeling

    Pool repair

    Pool skimming

    Prime Pool Service Photos

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    Recommended Reviews - Prime Pool Service

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    Reviews With Photos

    Kevin R.

    Started of fine. Charged a bit more than other cleaners. Service started to go way down hill! Their idea of cleaning a pool is throw shock in it so you can't swim for 2 days ! Then when water is cleared up you see the alge the "cleaning" didn't get!! Simple filter cleaning turned stupid! Guy left out ALL the filters to dry rot out and now I have to buy all new ones! I found this mess 40hrs. later with no notice that moron shut it all down! Yes pump off and pool now green because of their stupidity. I called Service Manager Steven, HE HAD NO CLUE WHAT WAS GOING ON IN HIS OWN CONPANY!! Clueless!! The service manager! That idiot should be fired! I asked for a refund for that service, still nothing from them!! I should sue for all my money back from these lowlifes! This place is NOT A GOOD PLACE for any pool work! They scam you on price compared to what they actually do! Run far away from PRIME Pool Cleaning!!! NOT AGOOD COMPANY TO DEAL WITH!!

    Service log completed to 2 months in advance
    Andrea R.

    Shockingly dishonest. I finally ended my service with them today after the 4th incident. The last day they serviced the pool was Jan 11, 2023 and my service log is signed off as completed into March of 2023....the future. By definition that is fraudulent. And this is the 4th incident I've had with them. I've called and been told my service has been completed and then found out for 3 weeks in a row, the technician couldn't access the pool but signed off my pool as completed. The pool was horribly green and covered in algae during the difficult time of year. This company has has no accountability and lots of excuses to either deflect the dishonesty or cover up the fact that it is a very poorly run company. No one cares. So if you want your pool well taken care of and with peace of mind, GO ELSEWHERE!

    A mermaid found in our pool!!!!

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    3 years ago

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    Customer S.

    This is great to hear! We think Graham is pretty great too!

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    8 months ago

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    1 year ago

    Very inconsistent recently which is unfortunate because we were traveling. We will have to move our business to a competitor.

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    1 year ago

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    11 months ago

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    4 years ago

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    Mike B.

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    1 year ago

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    1 year ago

    Simple scheduling and billing process. Professional and competent techs. I highly recommend Prime Pool Service

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    3 years ago

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    Customer S.

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    3 years ago

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    Mike B.

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    3 years ago

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    Customer S.

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    2 years ago

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    2 years ago

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    Mike B.

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    3 years ago

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    4 years ago

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    2 years ago

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    Customer S.

    Thank you Miguel! It's a pleasure to serve you and your family!

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    5 years ago

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    2 years ago

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    2 years ago

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    3 years ago

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    2 years ago

    Great service! They came out to my house within a days notice and were very professional. I highly recommend!

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    4 years ago

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    Mike B.

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    3 years ago

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    2 years ago

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    Mike B.

    Thank you Randy! Always a pleasure to serve you!

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    4 years ago

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    Mike B.

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    4 years ago

    Amir is the best! He's super professional and took great care of our pool! Definitely recommend.

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    5 years ago

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    Mike B.

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    4 years ago

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    Mike B.

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    6 years ago

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    Mike B.

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    4 years ago

    My pool has never been better. They always do a thorough job and have very nice people working for them.

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    3 years ago

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    5 years ago

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    Mike B.

    Thanks, Carlos! Glad Cameron was able to take care of you!

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    Page 1 of 3

    Ask the Community - Prime Pool Service

    Review Highlights - Prime Pool Service

    Cameron was very responsive and is clearly an expert when it comes to anything and everything pool related.

    Mentioned in 11 reviews

    Read more highlights

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    Spa Hero Atx

    Spa Hero Atx

    (4 reviews)

    Far West/Northwest Hills

    Let me start by saying Rodney is not a bad person. I believe he is well-meaning overall, and wants…read moreto do good by people. However, you definitely don't want to hire him to work on your spa. While there is some chance he can fix it, but there is a large chance that like me he doesn't fix it. Charges you $375. Creates a huge leak in your area that ruins carpets. Promises to come back, doesn't come back. Say's he'll make it right and then doesn't. Here are the issues with Rodney: He's not a good troubleshooter. Despite having worked with spas a long time, he's not good a featuring out what the problem is. He cuts corners. For example he put the wrong piping in our hot tub which resulted in a huge leak that he denied repsonisiblity for. He said "it wasn't leaking when I left, so it's your fault". The next guy outlined all the problems it was a vertical consumer white piping not grey hottub suitable piping. You can't trust he will do what he says he will. He seems very earnest and says "Trust me" a lot, but you can't. Even if you get it in writing like I did, he will back out. During the first round, the hot tub didn't get fixed, but he said it was and said he had to go to another appointment. He promised to come back in the morning if there were any problems. It started leaking and I told him this multiple times, and he didn't respond for a long time. He didn't show up as promised in the morning, but said he would come at 5:00pm, but didn't show up again. Claimed he didn't say he would. He finally came back and did a bunch of work, but couldn't figure out the problem. He said he would need to charge to do more troubleshooting, even after he agreed in writing he would fix it for no more cost. We finally got another person out from Poole, and they were the opposite. Took 30 minutes to figure everything out and pointed out all the problems that rodney created. If you choose rodney, and horrible things happen and you have read this, then it's no one's fault but yours.

    I found Rodney on one of the Austin short-term rental Facebook groups. I was in need of a deep…read moreclean and complete flush of our seven-person hot tub. His quote was competitive and also was flexible in scheduling! Rodney is very knowledgeable and passionate about hot tub maintenance and cleaning which you can tell in his enthusiasm for creating the best experience. Rodney communicated some additional work that needed to be done to get rid of the calcification. He quickly was able to come up with a solution and was very thorough. I will definitely be using his services again!

    Prime Pool Service - poolcleaners - Updated May 2026

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