The General Manager, Stephen came out to visit, apologize, and rectify the issue that occurred in May in which I was charged for a chlorine wash that didn't occur, and a filter clean that resulted in a huge mess. He offered a full refund and a free pool cleaning service and chemical balance. A rep came today to clean and balance the chemicals. read more

Graham at PPS is awesome! He has been very responsive to repairs including pool lighting issues. He has serviced my pool multiple times and most of the time he has fixed it same day! No days lost of swim time. I strongly recommend Graham and Prime Pool Service. read more

Great service technicians troubleshooting and diagnosing problems. If you have a pool maintenance issue you can't tackle on your own, give them a call and you won't be disappointed read more

we've been using Prime Pool Service for 9 years+. They are very consistent, and our pool is always in good shape. They also have been responsive when we have any equipment issues. read more

Updating review. Both Taylor and team lead Isaiah contacted me as soon as the weekend was over. I will say everyone who works at this company is really professional and responsive. That has never been the issue. My issue is that I want to see the techs do a better job of taking care of our pools. read more

Cameron our pool tech is excellent and Cameron the repair man is knowledgeable and efficient. All of our interactions with Prime service employees including Johnathan fixing the leaks have been great! Only suggestion for Prime would be, consider updating software for appointments for service. Prime employees have been impressive. read more

The only pool service that has kept their word with service and care. Cody there is amazing and so is the whole team. Will make the effort to go the extra. Ike when needed especially in this crazy Texas weather. Reliable and knowledgeable! read more

Customer service is the best. Will answer any and all the questions I have and will come to the house if necessary to rectify the situation. Davis the weekly cleaner does a wonderful job and answers my questions to his a way ability. The company so far has treated with me respectfully during the short time since servicing my pool. read more

Started of fine. Charged a bit more than other cleaners. Service started to go way down hill! Their idea of cleaning a pool is throw shock in it so you can't swim for 2 days ! Then when water is cleared up you see the alge the "cleaning" didn't get!! Simple filter cleaning turned stupid! Guy left out ALL the filters to dry rot out and now I have to buy all new ones! I found this mess 40hrs. later with no notice that moron shut it all down! Yes pump off and pool now green because of their stupidity. I called Service Manager Steven, HE HAD NO CLUE WHAT WAS GOING ON IN HIS OWN CONPANY!! Clueless!! The service manager! That idiot should be fired! I asked for a refund for that service, still nothing from them!! I should sue for all my money back from these lowlifes! This place is NOT A GOOD PLACE for any pool work! They scam you on price compared to what they actually do! Run far away from PRIME Pool Cleaning!!! NOT AGOOD COMPANY TO DEAL WITH!! read more

Prime Pool Service - Pool Cleaners Near Me - Austin, Texas

We are so pleased with our pool pump repair, by Graham, with Prime Pools. He is so knowledgeable and was able to fix a pump, in one visit. We are so pleased to have found such a wonderful, smart, kind, skilled technician! read more

Prime was contracted by Pentair to do warranty work on three LED lights that had become defective. Communication with the office and the technician Graham was extremely easy and straight forward. Graham came by and on the same visit replaced all three lights which is a tedious job. It requires fishing the new lights through underground conduits from the old light cables. It also required him jumping in the water which was quite cold (65'ish degrees). I was surprised at how fast they were and that they could knock it out in a single visit. He cleaned up all his work as if nobody was ever there and he followed up via email afterwards. I'm definitely bringing my future pool repair needs to Prime Pool Service. read more

I have tried multiple sources for pool repair over the years and quite honestly had lost my confidence and had low expectations for any pool service. I know that Prime has a good reputation in our community, so I reached out and had a service call from Jeremy. He is professional, very responsive and most importantly super knowlegeable. I have used them twice and in both scenarios they were able to make a repair quickly and efficiently. Already had the parts on 1 service call and had parts within 12 hours on a separate occasion. I am crossing my fingers, but feel like I have finally found a company I can trust and count on. read more

Regular consistent service. The company has been updating their website and customer contact service. I used to get updates via email when service was provided. I'm expecting that will resume once all systems have been transferred. Currently, my pool has a leaf cover on it. Hoping the pool will be beautiful once the warmth comes & we lift the cover. Prime pool has worked hard to maintain the weekly chems in the meantime. TBD read more

Simple scheduling and billing process. Professional and competent techs. I highly recommend Prime Pool Service

Recently I thought I had a problem with my pool. I called for an evaluation. The service tech came promptly and resolved my issue within minutes. Fortunately, it was a quick and easy fix. I appreciate the honesty of the service tech. read more

Used them for years, and they were great, but the last six months went downhill quickly with a new technician whose missetps were never corrected. Over the spring/summer, pool was marginally clean, even on the same afternoon post service. We have a decent amount of trees so some blow back is expected, but many times we had a significant amount of leaves and dirt on the bottom. We had an incident where the technician left the hose running which overflowed the pool. Then at the end of the summer we were gone for several weeks and didn't use the pool at all (our pool is on a hill so don't see the water from the house). Went up one day to discover the spa was almost empty. Refilled it, then was down again the next day; so means it has a leak. So, during that four week period the technican was (supposed) to be there, didn't report the leak and our pump ran, as normal, now without water, for around 2-4 weeks. Wrote them about this, didn't hear back, so there services were terminated. Perhaps I'm off kilter, but for $300+ per month I'd expect a better quality service. Also, it does seem odd that they have staff wear body cameras to ensure their staff is working AND have asked to place hidden cameras in our yard to record their technican servicing our pool. read more

Shockingly dishonest. I finally ended my service with them today after the 4th incident. The last day they serviced the pool was Jan 11, 2023 and my service log is signed off as completed into March of 2023....the future. By definition that is fraudulent. And this is the 4th incident I've had with them. I've called and been told my service has been completed and then found out for 3 weeks in a row, the technician couldn't access the pool but signed off my pool as completed. The pool was horribly green and covered in algae during the difficult time of year. This company has has no accountability and lots of excuses to either deflect the dishonesty or cover up the fact that it is a very poorly run company. No one cares. So if you want your pool well taken care of and with peace of mind, GO ELSEWHERE! read more

Prime Pool Service - Service log completed to 2 months in advance - Pool Cleaners Near Me - Austin, Texas

I have recently signed up with Prime for our pool maintenance and they have been great with getting the pool swim-ready with clear and prompt communication. I recently also used Graham to repair our auto-fill for the pool and he was prompt and efficient with his service. read more

Prime Pool is a reliable and honest company because they consistently adhere to their weekly schedule, perform all activities as outlined in the contract, and report the actual amount of chemicals used. The repair they made at the apartment complex was accurate. read more

Sam is my service person who always performs his job with excellence and provides reliable customer service. Many thanks read more

I allowed the swimming pool to get out of balance due to a leak in the pump. Trying to correct the algae problem I over medicated the water, and it came time that I could no longer clear of the pool. As I was scheduled to be unavailable for a long period of time I decided to enlist a pool company to take over. Prime Pool Service was very responsive. They came out quickly, gave me a reasonable quote which included having to drain the entire pool and replace the water and fix any leaks that they discovered in the process. This they did quickly and efficiently. The pool is now clear and clean and the family is enjoying it while I'm away. read more

Requested service from Prime Pool Service because our next door neighbor was using the service. I maintained my pool prior to hiring Prime and I am totally satisfied with the results. My pool is as clean as it has ever been. I feel like I am easily getting my money's worth for the service provided. read more

Excellent and thorough pool services! Guys are on them and diligent with their work! Thank you so much for helping us keep our backyard a fun place for our kids to enjoy! read more

Prime Pool Service - A mermaid found in our pool!!!! - Pool Cleaners Near Me - Austin, Texas

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I can't say enough good things about this company. From the initial call to the final communication after all my issues were resolved, I simply had an amazing experience. They listened, cared about my issues, did not take advantage of things I asked about and gave recommendations on how I could self maintain items, etc. I got follow up calls, texts, emails and invoices all digital which was appreciated it. Staff was friendly but super professional. In short, they got their shit together, give these guys a call, you won't regret it :) read more

Good communication and consistent service. Pool looks great now and when/if i call them for something there is someone who is courteous that answers the phone and always results in a good outcome. Well ahead of the other pool cleaners i have tried before. read more

Had a green pool after a few storms and this guys cleaned very quickly! my family said they have never seen the water this clear! great job. read more

Jeremy is a total pro. We had an issue where a relay switch was causing our pool pump to stop working. Jeremey diagnosed the problem within minutes and and us back up and running within an hour. Fair price and great work. read more

We have used Prime Pool Service to clean and service our pool weekly for two years. We have been extremely happy - our pool always looks great. When ever we have had questions or concerns, they immediately answer. We highly recommend! read more

I called Prime Pool to come and clean our pool and DE filters. J**n came and cleaned the pool and filters. After 30 days, the pool stopped working with filters clogged. When I opened it, they was NO DE powder in the filter! When showed they the pictures of the filters and a missing spring. They said they will fix it, but I had already cleaned the filters and put DE filters. I still need to put the missing spring. They refused to refund my 253.39. They not only need to refund me my original payment but pay for my work and spring, I will need to put in. Hope they better folks there also, I am disappointed. It is a shame the owner is blaming me for taking my hard earned money, providing a faulty service then claiming I want "free service"? Really, I want competent service. If you cannot do it, then refund it. Don't blame the customer for your poor service!!! Absurd!. Your manager Steve promised to that he would meet me by Wed. Ask if he ever did. The person who did poor job, meant to come next time. Did he meet me again? NO. Please fix your business before blaming customers. I am sure you have some good guys working to. read more

Prime Pool Service - Pool Cleaners Near Me - Austin, Texas

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Great service! They came out to my house within a days notice and were very professional. I highly recommend!

So glad I called Prime Pool Service! Cameron came out and fixed a problem that our previous pool service couldn't figure out or repair for the last 6 months. We finally have a working pool & hot tub!! Cameron and Kyle were both so helpful. Prime Pools answered their phone and showed up at scheduled appointment time. Thank you for helping us solve our pool issue! read more

I have used 2 companies before I found these folks and I've used them for many years now. Highly dependable and responsive. Can't say enough good things about them. Highly recommend. read more

I want to give a big shout out for Cameron, our service technician from Prime Pool. We had a pump housing leak and my usual pool serivce company cannot fix it for two week. One call to Cameron of Prime Pool and he came out the same day and replaced it with professionalism and reasonable cost. Five star service. read more

Recently fired this company and glad I did after my conversation with Mike. Owner has zero integrity, lies to cover up messes, and then blames the customer. Unprofessional. 1st issue: Cleaners wouldn't close the gate to our security fence when they finished. Isn't that basic stuff for cleaners: dip the stick, throw chemicals in to get the color right, clean out leaves, leave and CLOSE gate. This happened over and over and over and each time I informed the manager he apologized but it kept happening. I was told they would have a company wide meeting about it. If you have kids or pets you care about PLEASE reconsider using this company unless you are ok with them running off or getting into the pool accidentally and worse, drowning. CLOSE THE GATE! Ridiculous. Update: Claims tech was fired. Unfortunately there were multiple techs that did the same thing. Jonathan's excuse was "new guys going out there". So if you don't fire ALL techs that leave gates open you didn't really solve the problem. 2nd: I called to get a pump fixed. They tried to fix it and were unsuccessful. I let them know their "fix" didn't work and they wanted to charge me for a 2nd service call to come out and "diagnose" again. Usually when you pay someone to fix something and they don't, you don't get charged AGAIN to come out and fix it the way it should be fixed. I refused to pay for additional diagnosis because their first diagnosis wasn't appropriate, didn't fix anything. As much as I would love to pay over and over each time someone comes out to "try" and fix a problem, I refused. I can't comprehend how it's ok to even request additional payment to actually fix what I asked to get fixed in the first place. Who does that?! Prime does. Despite me telling them over the phone & in writing I did NOT authorize them to charge my credit card, they did it anyways. So now I have been charged 2 service calls (1 without my authorization) and my pump still isn't fixed. I was told on Friday by Jonathan he had a family emergency and he asked if he could get back to me Saturday or Monday. I said, sure Monday is fine (see photo). Monday comes and goes and no word. In fact, nobody bothered to contact me that whole week! The 2nd Monday comes and I finally email to ask why nobody has contacted me. I requested all further communication in writing. Mike responds and claims they had been "diligently trying to contact me for 2 weeks and I never responded". Cue the lies. I proceed to show him proof that there was no communication from text/email logs. Instead of apologizing for dropping the ball he lies and says they called me and listed a bogus call. Once again I show him my log (photo) that proved he was lying and that call didn't happen. No apology. He claims "I didn't want to pay money to fix my problem" *eye roll* Really Mike!? That's the best you could do? He's annoyed I didn't want to speak on the phone because he had to "argue" over email instead. Is it normal to "argue" with all your customers? Update: Mike, you are LYING. Communication was fine as we were trying to fix this problem together. Then, you didn't contact me from 1/22 until I sent email 2/1. For 10 days I heard crickets. You pass blame by saying you called 1/26 at 11:10am. As my call log shows there are NO calls the day/time you said. No voicemail/missed call/no evidence a phone call was made to my phone. In the face of that information you still lie claiming you made a phone call (but didn't leave a voicemail huh?) You claim I refused to speak with you. Nope, I wanted everything in writing. Why is it an issue for you to have things in writing? Because then there's accountability? These aren't "incredible claims" it's exactly how the situation went. If stating facts shows your bad side, well that's only on you. As others said, they do pay people to leave reviews. Good companies don't pay people to leave 5 star reviews, they get them because they earned it. Owner claims they don't pay for reviews. $25 credit for a review is definitely a payment. Like everything else you are skewing facts to save face. read more

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Amir is the best! He's super professional and took great care of our pool! Definitely recommend.

After trying out 4 different companies, I finally found one that I can trust. My tech is amazing and the company stands behind their work. I would highly recommend! read more

Looking for a full service pool company ? Look no further ! Prime Pool Service has taken over the servicing of our pool and it has never looked better. It's a pleasure to work with a company that treats your pool as if they own it themselves. On time service, knowledgeable and friendly staff from field to office makes this company the " go to " service provider. read more

My pool has never been better. They always do a thorough job and have very nice people working for them.

We've had Prime for a couple of months now and we are VERY pleased. They show up when they are supposed to, our pool looks great and our service tech is so polite and professional. read more

Cameron from Prime Pool Services was one of the nicest and most professional person I have ever hired. He was not a pushy sales guy, was responsive, showed up on time, and delivered exactly what he promised. I have worked with other pool services for repairs and had to chase them to come do the work. I will absolutely call Caneron again for any future repairs. read more