Austin is great and the pool always looks sparkling! Highly recommend these guys for the service,…read moreand the price.

From the owner: Cooper Custom Pools is your premier pool service and construction company, providing the community…read morewith weekly pool cleaning, residential construction, and repairs. We are a division of Five Star Pool Services, Inc., and have been servicing the Boerne/Hill Country Area since 2009. We pride ourselves in our two core values: commitment to quality and effective communication, two things most pool companies lack. Let us turn your pool dreams into reality!

Randy Cooper of Five Star Pools-Cooper Custom Pools built our pool when our house was constructed…read more We have had superior service for nine years. His company has come and serviced our pool every week since it was built. After all these years, we replaced our old technology with the newest technology. Randy and his team have been with us every step of the way making sure the process was seamless, the programming was up to date, following up with us making sure our needs were met and we were pleased with the outcome. If I have a question, he and his team answer it promptly. When choosing a company to build and maintain your pool or just service it, I would pick this company hands. Five Stars is an accurate name for this five star company!

Good Price, dependable. My pool's always clean and don't have to worry about getting the chemicals…read moreright, they take care of it.

Beautiful! I called around and checked reviews and then I chose three companies to interview for…read moreour pool resurfacing and tile change. After the interviews and chose Pool Renovations by Alan based on his knowledge and experience but mostly because he was extremely honest. He was clear on when he would be able to start the job, what products he recommends based on his years of experience and his knowledge of the new products used for longevity. We are extremely happy with his work. Alan and his crew were respectful of our property and made sure not to disrupt our neighbors and leave any debris from the removal of the old surface and tile. His crew worked extremely hard, and I could tell that they had a lot of experience also. We also had work done on our pool pump and heater and his repair specialists Tony and Sharon took care of that and we are now ready for our next pool party. His pricing was right on point with the other companies I interviewed, and his timeline was faster than the others that said it would be months before they could complete the job. I would highly recommend Pool Renovations by Alan.

STAY AWAY!! I have waited a year to write this review until the SECOND replaster was finished…read more During our intial ordeal, Alan came across very helpful and concerned about giving us a good deal. THen after we signed, he nickel and dimed us to death and only now I can see why.He was very chinzy on giving any warranty or guarantee on the work and materials. But he was always super prompt to pick up the scheduled payments... He touted all his vast experience in resurfacing pools but finally admitted ours was only the third one he had done-DISHONEST. Unfortunately, he was recommended by someone we found out was not reliable. Their pool has had numerous issues as well. And we later found plaster in the main jets-obstructing the flow and one of the spa jets never worked properly. So one year after the initial work, we had cracks and a few places the plaster had come off completely.He asked if we had dropped anything heavy in there-like a bowling ball??!! How absurd when everything floats! When we called him, he said we hadnt been taking care of the pool. We have had it 20 years and the initial plaster was only then needing to be replaced-same maintenance all those years. We had a few other experts look at it and said no way it should be failing after only a year. Turns out they did not put the proper "under" layer down that stabilizes the plaster so it won't crack. Cheap skate!! So Alan finally agreed to "patch" the holes. Luckily he sent out Emmanuel who said patching would look hideous and so he would replace the whole pool. He did a beautiful job. But since it happened in the summer with our exhorbitant water rates, we had to pay $700 to fill it. What a huge mistake hiring him-wasted so much time and money.It was a terrible ordeal-STAY AWAY!!

I have had American Leak detection out twice over the last 12 years that I have owned this house…read moreand the pool. They came out about 12 years ago, found all of the leaks and fixed them. They were on time and reasonably priced on both occaisions. Their ability to find leaks, diagnose the problems, and fix the same is beyond reaproach. I highly reccomend America Leak Detection!

Another update. American Leak Detection did actually spot the leak when they first came out. It…read morewas fixed by a local pool company today after the pool company realized another line was running from my autofill line, resulting in a loss of pressure. The leak was in the original spot that American Leak Detection suspected. We had some miscommunications with American Leak Detection, but they did resolve them. Additionally, they did find the leak initially, which is why you would hire a company like this. I am happy they reached out to me after my first review. I would recommend them.

Always appreciate the free water testing. Used them all the time at old home with our pool and now…read moreusing them again at new home with hot tub. Testing is quick and accurate. Always helpful info with no hard sell for needed products.

Unfortunately, although location is convenient to me, the staff is not knowledgeable and the…read moreservice is slow. I tried to address the issue without a Yelp review by simply asking for the manager's name and when she might be available and Aria hung up on me several times. There's a Leslie's right down the road from this location on Boerne Stage Road with great customer service and knowledgeable staff. I'll drive the extra 5 minutes from now on.

I've had probably a dozen or more pool service companies over the last 30+ years. I hired these…read moreguys because they were highly rated on Next Door. (At least I think that's where I saw their name). So far, I have to say they have been head and shoulders above anybody else I've had do work for me. They show up when they say they are going to. They actually address any problems and charge a reasonable fee for doing so. I highly recommend.

After telling us we were on the schedule and then changing it multiple times (once to a day we told…read morethem we would be out of town), this company has now ghosted us and is not responding to email, text, or phone messages. Obviously, from my first post, I thought this company would be our go-to repair service moving forward, but now I am disappointed and do not recommend them.

Buyer beware We contracted with Cole who we trusted do build…read morea dream pool in March 2019 to date Cole has walked of the job, took our Money and took Material we already paid for and did not finish our pool Cole took advantage Of us and scammed us He front loaded his draws and took money faster then he performed the work The quality of work is poor, pool had to be gunited twice He did not finish the outdoor Kitchen , bar top, Cabana and other details included in our contract, he also left our property with holes in the yard and in a very unsafe manner This is not who you want to build your pool trust me. Over promised and scammed us by not delivering

Without a doubt the worst experience we have had with a contractor. We paid them $65,000 and they…read more(Cole Smith) never finished the job and left us with an unsightly mess replete with construction defects. We trusted Smith and he breached our trust, took our money and walked off the job. We're not alone. He did the same thing to one of my neighbors and amid a wave of burgeoning negative reviews, Smith took down his Facebook page so prospective customers could not learn the experiences of his past customers. This guy had the audacity to ask me for a $10,000 advance. Everything is subbed out and their is no supervision or quality control from Westview. You will only see them when they want a check. This guy does damage to reputable small business people.

I included pictures of everything…read more What started out good quickly soured. Originally we hired them to do weekly pool maintenance which went OK. We weren't unhappy at least. I had asked them to give us a quote to resurface the pool as we wanted to start exploring options. In hindsight, I should have asked them extensive questions about the entire process. It was only after things happened that I was made aware of stuff. My lack of knowledge and their lack of being upfront created major issue. I sent Mike 2 pics by text with examples of what color plaster I was wanted. I wanted it to be a medium-dark blue color. I have included the EXACT pictures I sent him in my review. Their company replastered the pool. After the first plaster job was done, I immediately noticed that the color wasn't exact. I was a little concerned, but I know that they had explained to me that the color will change as the pool is filled up and the plaster cures. So I sucked it up and hoped for the best. Then ONLY AFTER the plaster was done did anyone tell me that I had to brush the pool 2-3 times a day for 2 weeks. That is a HUGE deal especially when its up to one person to do everyday. Another communication issue that seriously irritated me. Prior to the first plaster job, I was told I'd pay half the job up front and the other half after it was done. But what that really meant to Mike was that I got to pay half the job up front and the other half before the plaster was cured and the pool was filled and balanced. That is a bunch of crap. And despite my better judgement, I paid him. Mike told me "We aren't going anywhere.. This is an on going process." During the curing process of the pool, I started to notice these big white swirls in the plaster color. It made the color look like blue sky with clouds. I brought this to their attention immediately. First they tried telling me that its just part of the color. Which I responded that I never asked for clouds in my pool. Then I was told that it was a mineral build up on the plaster as it was curing and they needed to do whats called a "hot bath" to get rid of it. That never happened because what really ended up happening was they sent a guy to our home with a pvc pipe and the acid and spot treated the really bad spots. Which didn't help at all. It took them 3 weeks of us constantly harassing them in order to get them to finally address the problem. Their solution was for us to pay for the "upgrade" to pebble material and they would pay for the plaster and labor to redo the pool. We were really hesitant to do this because of all the mediocre things we noticed, but again against our better judgment we thought maybe we were just being too harsh and to give them another try. We paid them additional money for the upgrade to pebble and decided while we were doing it over, we'd have the water line tile replaced as well and paid them for that. The second job, my husband and I took lots of pictures of the process and kept a close eye on everything. It was a nightmare. We were told the job was going to take about a week to hammer out all the old layers of plaster and then replaster. Fine. What happened was that it took them a week to hammer out the old plaster and then we had to wait 2 weeks for them to finally come back and plaster. All the while Mike's trailer for the concrete was parked in my driveway. Which, not Mike's fault, but because my husband had to park on the street, his new truck got hit. That was just another crappy thing. Anyways, the work crew left cigarette butts, empty bottles and cans in the street and yard. They used our shovel AND our wheelbarrow without asking. They splashed plaster up on top of our gutters and after I noticed, I asked them to please spray it off when they were done. They never did. As for the 2nd pebble plaster, the color is what I wanted. Unfortunately, this job had problems. First being the water line tile is crooked and wavy in spots. Then they got the pebble uneven in spots like near the pool light and on one of the stairs. They also failed to suggest redoing the drain at the bottom of the pool, which we were open to and actually brought it up to them. But when they redid the plaster, they broke our grate and ended up having to repair around the grate, STILL to this day never replaced the grate with a matching white one. They also failed to seal around the jets which caused a big leak and resulted in having to drain half the pool, chip out the new pebble plaster and seal then redo the pebble plaster around the drain. Their half ass guys didn't acid wash that spot at all, so now we have a really light colored patch around one of our jets. The solution Mike came up with? Redo the pool a 3rd time. Hell no. We asked them to refund us for what we all thought was fair for the problems. Mike at least obliged and I'm thankful for that. I was limited in the length of this review. No recommendation.

Find a qualified and reputable company. This one did bait and switch. Dudnt use licensed…read moreelectrician or plumber. They put our propane heater rught beneath a bedroim window and vent. It is also 3 u ches from our a/c unit. All of which is potentially fatal and unlawful. He put in our negative edge backwards, veered massively from the renderings, made it ugly, tried to force us ro pay for a heater after he told us ours was perfectly good without speakung to us, or making an addendum to the contract. He installed it and then told us about it 2 days afterwards. He had no chance to test ours as he had placed it un our yard weeks earlier and did not test it as it was not comnected ro fuel or electricity. He wants all money prior to each phase, yet failed to pay his sub-contractors for up to 8 weels after they did their work and he had collected, Until the subs attorney sent a demand letter to US for payment.