I included pictures of everything. What started out good quickly soured. Originally we hired them to do weekly pool maintenance which went OK. We weren't unhappy at least. I had asked them to give us a quote to resurface the pool as we wanted to start exploring options. In hindsight, I should have asked them extensive questions about the entire process. It was only after things happened that I was made aware of stuff. My lack of knowledge and their lack of being upfront created major issue. I sent Mike 2 pics by text with examples of what color plaster I was wanted. I wanted it to be a medium-dark blue color. I have included the EXACT pictures I sent him in my review. Their company replastered the pool. After the first plaster job was done, I immediately noticed that the color wasn't exact. I was a little concerned, but I know that they had explained to me that the color will change as the pool is filled up and the plaster cures. So I sucked it up and hoped for the best. Then ONLY AFTER the plaster was done did anyone tell me that I had to brush the pool 2-3 times a day for 2 weeks. That is a HUGE deal especially when its up to one person to do everyday. Another communication issue that seriously irritated me. Prior to the first plaster job, I was told I'd pay half the job up front and the other half after it was done. But what that really meant to Mike was that I got to pay half the job up front and the other half before the plaster was cured and the pool was filled and balanced. That is a bunch of crap. And despite my better judgement, I paid him. Mike told me "We aren't going anywhere.. This is an on going process." During the curing process of the pool, I started to notice these big white swirls in the plaster color. It made the color look like blue sky with clouds. I brought this to their attention immediately. First they tried telling me that its just part of the color. Which I responded that I never asked for clouds in my pool. Then I was told that it was a mineral build up on the plaster as it was curing and they needed to do whats called a "hot bath" to get rid of it. That never happened because what really ended up happening was they sent a guy to our home with a pvc pipe and the acid and spot treated the really bad spots. Which didn't help at all. It took them 3 weeks of us constantly harassing them in order to get them to finally address the problem. Their solution was for us to pay for the "upgrade" to pebble material and they would pay for the plaster and labor to redo the pool. We were really hesitant to do this because of all the mediocre things we noticed, but again against our better judgment we thought maybe we were just being too harsh and to give them another try. We paid them additional money for the upgrade to pebble and decided while we were doing it over, we'd have the water line tile replaced as well and paid them for that. The second job, my husband and I took lots of pictures of the process and kept a close eye on everything. It was a nightmare. We were told the job was going to take about a week to hammer out all the old layers of plaster and then replaster. Fine. What happened was that it took them a week to hammer out the old plaster and then we had to wait 2 weeks for them to finally come back and plaster. All the while Mike's trailer for the concrete was parked in my driveway. Which, not Mike's fault, but because my husband had to park on the street, his new truck got hit. That was just another crappy thing. Anyways, the work crew left cigarette butts, empty bottles and cans in the street and yard. They used our shovel AND our wheelbarrow without asking. They splashed plaster up on top of our gutters and after I noticed, I asked them to please spray it off when they were done. They never did. As for the 2nd pebble plaster, the color is what I wanted. Unfortunately, this job had problems. First being the water line tile is crooked and wavy in spots. Then they got the pebble uneven in spots like near the pool light and on one of the stairs. They also failed to suggest redoing the drain at the bottom of the pool, which we were open to and actually brought it up to them. But when they redid the plaster, they broke our grate and ended up having to repair around the grate, STILL to this day never replaced the grate with a matching white one. They also failed to seal around the jets which caused a big leak and resulted in having to drain half the pool, chip out the new pebble plaster and seal then redo the pebble plaster around the drain. Their half ass guys didn't acid wash that spot at all, so now we have a really light colored patch around one of our jets. The solution Mike came up with? Redo the pool a 3rd time. Hell no. We asked them to refund us for what we all thought was fair for the problems. Mike at least obliged and I'm thankful for that. I was limited in the length of this review. No recommendation. read more

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Find a qualified and reputable company. This one did bait and switch. Dudnt use licensed electrician or plumber. They put our propane heater rught beneath a bedroim window and vent. It is also 3 u ches from our a/c unit. All of which is potentially fatal and unlawful. He put in our negative edge backwards, veered massively from the renderings, made it ugly, tried to force us ro pay for a heater after he told us ours was perfectly good without speakung to us, or making an addendum to the contract. He installed it and then told us about it 2 days afterwards. He had no chance to test ours as he had placed it un our yard weeks earlier and did not test it as it was not comnected ro fuel or electricity. He wants all money prior to each phase, yet failed to pay his sub-contractors for up to 8 weels after they did their work and he had collected, Until the subs attorney sent a demand letter to US for payment. read more

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Please note I have NOT received any work from Artisan Pools. My review is SOLELY on how crappy this company's lack of communication is. So I first found out about Artisan Pools on Houzz and they had GLOWING reviews. Sweet! I'll ask them for a quote on adding a spa or fiberglass hot tub. I had contacted Mike a few times and got no response , and to be honest I had already forgotten about getting a quote from him. Weeks later I finally got a call back and we scheduled a day. FIVE attempts later and I still haven't seen this human LOL. Do yourself a favor and SAVE your time and most importantly your money. I feel so awful for the other two customers on yelp that got screwed by this company. Avoid, avoid..AVOID!!!!! read more

We hired Artisan Pool & Spa to build our pool and have nothing but good things to say about the quality and craftsmanship they delivered. We were given expert service before, during & every since after our pool and spa were built. We love our pool & spa and will recommend them to anyone looking to build a pool & spa !! read more

Ugh! Really like the guy at first until I paid. I eventually paid another company to finish. Artisan pools kept saying they would come and then not. read more

I think Artisan Pools is an amazing company! Mike & Rob do great work and just get the job done!