Excellent experience with Nick from Gary Pools today. He was professional, knowledgeable, and took the time to explain what was going on and what I should keep an eye on since I take care of my pool myself. I really appreciated that he took the time to educate me instead of just doing the repair, and that he was honest and didn't push unnecessary work. read more

Absolute best customer service! They have been in business for 70 years and treat their customers like royalty. We have had two pools built by Gary and I highly recommend giving them a shot. read more

Gary Pools - Geometric design - Pool Cleaners Near Me - San Antonio, Texas

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Have had 2 separate leaks which required 2 home visits by Christian Myhre from Gary Pools to do the work (in this horrible heat); he is personable, courteous and did a great job on the work. He communicates well describing the issue of the work he is doing; follows up with you continuously; and always returns calls and is able to answer questions professionally and quickly. Gary Pools has a gem! thank you. read more

Joe our representative who sold us a pool was amazing and honest about everything, I know he was cause I had already did my research and had 3 other pool companies give me a quote. Joe has been very informative and responsive to all my questions. We look forward to the outcome of our pool. Thank Joe with Gary Pools read more

Gary Pools - Pool Cleaners Near Me - San Antonio, Texas

We had an issue with our 13-year-old heater and Raymond quickly diagnosed the issue, ordered the replacement and got it fixed within 3 days -- and that included a Sunday. And he a way to save us money. We're super-appreciative. read more

Everything went really well. Great communication, very responsive. They met every expectation and answered every question. Highly recommend!

Soon to be completed !!! My pool has not been built yet but anyone reading this can attest that the starting point to the process is very stressful especially if you don't know what you're doing. I did my due diligence by calling around and getting multiple quotes for multiple companies and I knew from the very start that Gary pools was going to be the company I went with. Joe is my sales rep and he has exceeded my expectations beyond what I experienced going through the other quotes, he answered all my questions. Communication was his highest priority. We've communicated for almost a month before we even got started, and even when we met in person everything that he brought to the table and listening to me as far as my aesthetic in my vision went for what I was looking for he was able to create, and as he came back with a renderings, he was able to edit them re-image them to my liking. anybody dealing with me what I've given up or shown some kind of adverse attitude towards me as I thought I may have been a little difficult, but he always had a positive attitude and showed that he valued my opinion and respected everything about what I wanted and stayed within my budget again I am beyond blown away by my expectations with Gary pools and I'm very excited to see the finishing product. I would highly recommend Gary pools and my sales rep Joe if you're in the San Antonio and Castroville area, he is literally the best. theee ffffffffing best !!! read more

Gary Pools - My finished rendering - Pool Cleaners Near Me - San Antonio, Texas

They have done a lot of repairs at my house. A little expensive, but it always gets done correctly.

I've been a customer with Gary Pools since having my pool built in 2022. Ron Cooper is a true asset to their company. He's been my maintenance technician the majority of the time over the years and he is the best they have by far. I've had experiences with other maintenance technicians, but none of them compare to the care and detail that Ron provides every week he performs maintenance on our swimming pool. For those of you who value the long term care and beauty of your swimming pool, request Ron Cooper as your maintenance technician. You'll be glad you did!!! read more

Gary Pools - Swimming Pool - Pool Cleaners Near Me - San Antonio, Texas

Ashley in front office is awesome! Thank you for everything you were super helpful! I recommend Gary Pools!

Ryan was on time, provided great pre service communication, answered all of my questions and made me feel confident!

Humorous, it is now Feb 2023 and still no plaster guy for my pool or my neighbors. You sent one new contractor to assess my property and fix the removed tiles of my neighbors. Then no communication with you for months.  At what point  do you think we will just give up? We are also approaching 1 year warranty. Again nothing from your company. Are you going to send plaster people that were required at the JULY 2022 punch out? Just fix what you were paid for. Shame on you for treating disabled combat veterans this way. We expected better. Here is only SOME OF our pictures proving your subcontractors Did not cover my fencing or house, causing damage to both. Then your fox was to pressure wash house and fence, causing extensive damage to both. Oh yeah and our faucet and neighbors FAUCET are still leaking waiting for you to install the residential building code required pressure valves! ! I submitted the above review to Google and the news... here is their response... The remaining line items that need resolution would be as followed: * Autofill  * Fence * Plaster Below are Gary Pools response to the line items remaining on your pool: * Autofill is installed per code and will have some water loss or leaks when the autofill is being turned on and off. The vacuum breaker installed is to relieve pressure when the unit is being turned on and off. * As for your fence, Gary Pools stands by the goodwill credit offered, once all reviews have been removed, for damages caused to the fence from pressure washing during Gary Pools attempt to remedy the structure. My research deemed that we have set and maintained expectations through our company based on previous conversations with Paul. * As for the plaster, I have presented two options to resolve this matter: * Option 1: Drain, sand, and patch the area around the main drain. Gary Pools cannot be held liable for the matching of color variations when doing a patch. * Option 2: Without doing a patch, Gary Pools will drain and sand rough areas in the pool. Gary Pools has deemed your plaster to be in good condition.  It would be my pleasure to help you resolve these items pending your decision on how you would like to proceed with these repairs.  Please feel free to reach out to me with your decision.  Once again, I would like to thank you for your patience and time that you dedicated to helping me gather all the necessary information to reach these solutions.  I hope to hear from you soon so we can move forward with these repairs promptly. Here is my response... The goodwill credit offered needs to match the monetary amount of today's cost, based on certified licensed contractors estimate, since it was Gary pools contractors who failed to cover anything, causing the damage in the first place and then the additional damage they caused when they pressure washed the fence and house as a remedy, but only causing more damage.   A $500 check is not suficce when i sent 3 quotes from lisenced companys (at Gaary Pools request) who all stated the damage was $1600 to $3200. That was in June 2022, i am sure the price has risen by now. Building code required value also needs to be installed. As for the plaster, I will have to defer to my husband, since we do not want two diffrent colors in our pool since the 8 month delay is due to Gary Pools, not us. So why is replastering the entire pool not an option? As for sanding the rough portions of plaster, will they properly cover my deck and fence, are they licensed and bonded to do plaster, and will Gary Pools pay for the water to refill the pool? Again since it's at the fault of Gary Pools that the plaster was not fixed before they mandated we fill the pool. And.. as usual... here is theirs.. Byers beware... I just left you a voicemail which essentially states that we willing to issue you a goodwill credit towards the fence repair, and this is an offer that already goes beyond our contract.  I understand that this does not cover the quote you were issued for fence repairs, but our contract does not cover damages to fences (see below screenshot).  I have records showing that this fence repair has been denied to you on two separate occasions, once by the formed head of construction and once by the owner.  As such, I believe it is necessary to set a deadline for getting a final decision in place.  Our final offer of a goodwill credit will expire on Monday by end of day.  After this, we will only perform the warrantied repair to the plaster.  We will not be replastering the pool because the areas requiring repairs are in consolidated locations, thus requiring a patch only.  We do not replaster pools when repair locations are consolidated to a few spots. If we do not hear back from you via email by end of day on Monday on your acceptance or denial of our goodwill credit, then we will proceed with solely repairing the plaster.  We will not entertain the topic of the fence credit after this point, as multiple members of our team read more

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Best pool company in the area!! Their knowledge and expertise went above my expectations!! I cannot recommend them enough

We worked with Ruben for the design and are super pleased with how it came out. He was patient with my changes and offered great suggestions. In the end we got a beautiful pool design! read more

We worked with Joe to design our pool. It was an outstanding experience. This was our first pool and Joe walked us through the process. We explained our vision for the pool and Joe just "got it". He designed us exactly what we wanted and gave us a fair price. He's been great to work with and explained everything along the way. Would 100% recommend! read more

Untrustworthy. Go for the 'other' Zars who keeps their word - "Keith Zars Pools". Gary Pools is run by a shady bunch. The leader doesn't, and lives as a phony who 'runs away' when problems arise; furthermore, he does NOT keep his word (a.k.a. the contract). They do NOT appear to live as true Texans. Note: Research the folks on their team. What I learned: Be an educated consumer on pool rules and city ordinances. Read the contract with an Attorney. For emphasis: Read the contract. Do not expect these 'experts' to know what they're talking about. They had 4 significant goof ups and could not get the plan figured out. Lookout: They will not hesitate to drop you anywhere in the process (read the ('blank') contract). Disabled Veterans: Proceed with Caution. This DV will not be getting therapy this summer due to Gary Pools ('running away') after a Construction Agreement was signed. Yes, the contract WAS SIGNED - the GM's sig was on it - "P.H." read more

We recently started the process to get an in-ground pool. I have always wanted to get a pool but we were unsure if the slope and size of our yard would allow for it. Joe B. has been amazing. He spent more than the average amount of time with us. He was patient, answered all questions and most importantly, he really listened. He sent our design plans and it was exactly what I wanted! It was very impressive. We didn't really make any changes. I'd also like to mention that Ethan has been great too! He assisted with getting the area (and us) prepared for the process to begin. Both of these gentleman have been a pleasure to work with. We are still in the early stages but feeling GREAT with how it is going so far. I'll update photos as we go! read more

JJ came by to walk us through the chemical set up for our pool and the walk through of the pump and filter system. JJ is extremely knowledgeable in all areas mentioned above. He made the entire process easy to understand. Thanks J J read more

Ron is the best. Ive have gone through a handful of service providers and no one gets the job done like Ron. Super helpful friendly personality and just an all around great guy. read more

Scott was very communicative, took his time to review the problems and verified everything with me. Thank you Jane read more

Jason has been amazing. I have waited on a part for my (4 month new) Omni that randomly went out in September (for 5 months) until this week. He came out to set up my cleaner and adjust the pump a few times between. He made sure the settings were spot on before leaving today which I appreciat! He has just been professional and helpful and honestly that's all I could really ask for when I was not happy waiting otherwise... read more

Scott Williams came out late on a Friday and got us up and going by taking a fuse out of his own truck. It ran for about 12 hours and was out again. He came back the following Friday and got us up and running. My husband was there when he left and when I came home it was in a stand by position and I called and asked him about it (probably about 5 minutes after he left), he said he'd just come back and take a look at it just to make sure. Everything was fine - he just wanted to make sure. Above and beyond service!! read more

Thank you JJ for a very informative and professional pool school. It provided solid foundational knowledge and gave us confidence to maintain our pool moving forward. His additional assistance helped bring our pool to 100% functionality. Thanks again for an outstanding job. read more

Gary Pools is OVERPRICE! Every single time I have requested anything from this company, repairs, maintenance, etc is the most EXPENSIVE and OVERPRICE. ALSO Gary Pools built the pool of a home we bought. The pool was only 3 years old. The POOL has been only PROBLEM after PROBLEM! We have spent about $35k trying to fix all this from our pocket! This company didn't want to give us the transferable 10 year pool warranty, as assured they will, by the previous home owner. We then realised 3 years later THE POOL had a MAYOR PROBLEM, something we never heard before ASR or CONCRETE CANCER it was detected in the entire pool. We then understood why the previous home owner wanted to sell, the house only three years later after spending 50k in a pool, and why Gary Pools do not give us also the Warranty after so many pool issues because the way they built the pool, and what was coming. Gary Pools and the Previous Home Owner just washed their hands, leaving a mayor problem for our family. Suing the previous owner for NON-DISCLOSURE. read more

To the son of the original owner (who actually had great customer service before his passing) Leif - Now we understand why your brothers branched out to deliver WAY better customer service, I only wish I would have known about them before you inherited your father's business! Humorous, it is now Feb 2023 and still no plaster guy for my pool or my neighbors. You sent one new contractor to assess my property and fix the removed tiles of my neighbors. Then no communication with you for months. At what point do you think we will just give up? We are also approaching 1 year warranty. Again, nothing from your company. Are you going to send plaster people that were required at the August 2022 punch out or will we now have to contact congress (Tony Gonzales), BBB. News station, and Bexar County business license issue dept.? Just fix what you were paid for. Shame on you for treating disabled combat veterans this way. We expected better. Here is only SOME OF our pictures proving your subcontractors Did not cover my fencing or house, causing damage to both. Oh yeah and our faucet and neighbors FAUCET are still leaking waiting for you to install the residential building code required pressure valves! read more

Ron, is the most amazing service man !! My pool is always perfect when he is done .I have trees and it can be a challenge, but Ron makes it look so beautiful every time he comes to do his weekly maintenance. Best pool man ever!! Thank you Ron for caring about me pool as if it were yours . I value and appreciate you. read more

Manuel, Junior and Carlos did a GREAT job! The tile work is just beautiful!! They always kept me in the loop and answered any questions I had. Overall I am very satisfied with their work! I also appreciated the follow up from Andy and Matt for setting expectations on timeline and construction process. Regards Karen Becker read more

Over a year ongoing with trying to get botched plaster addressed. They simply ignore me. I was told my involvement in the project was one of the issues. I can detail that out but suffice it to say, somehow their shoddy workmanship has something to do with me desperately trying to get attention to fixing it. And to be clear, in the Sales cycle they are great. It is the workmanship that struggles but the worst is service after sales. Once they have your final payment; good luck if there is anything at all in need of addressing. They messed up the equipment pad, the placement of the pipes is completely wrong and doesn't meet the drawing specifications for placement of the pad. They are actually off by 18 inches and this blocks putting up a fence/wall - they are off by 18 inches from the signed off drawing and they claimed "it is in spec" - 18 inches off is in spec? Like Jamie O's review below too. But the worst of all is the plaster. Just like Sam's review below, the plaster was completely botched but in my case the Plaster sub-contractor said it needed to be re-plastered but then recanted to GP once they didn't want to spend the time and money. Steve's Plaster know who pays them. The plaster makes the pool embarrassing. It is clearly bad but GP will not even come look at it. Please. Save yourself from being tricked by the good sales cycle. read more

NOT RECOMMENDED! Unfortunately, we'll not be able to recommend Gary Pools. We hired them to replace the pool filter media from sand to glass. They literally broke parts (incompetent technicians), asked us pay for them (they are more interested in money than service), and flushed pool with glass media (they have no concern for health and safety). Gary Pools provided us inconsistent and conflicting information, repeatedly. Start to finish, it was a highly unprofessional job. By finish, we mean the pool is still milky and glass pieces are still there. We regret it that we've hired Gary Pools. read more

JJ was a great technician. He informed me of what he was doing at all times, did the work as quickly as possible and remained focused at all times. thank you! read more

We just moved to the area and could not be more impressed with Gary Pools so far. Our designer and salesman, Ruben Gonzalez, has gone above and beyond in responsiveness. He designed a beautiful pool that hit all our highlights including budget. Can't wait to see the finished product! read more

We needed a major Pool renovation. We received several bids. We chose Gary Pool, because of the longevity of employee's that have been employed with Gary Pool. Beginning with the Gary Pool sales office (Andy), their Construction Supervisor (Manuel) and the Gary Pool construction team (Edgar, Alex and Eric) they were always professional, always on time, and were at my home when they said they would be at my home. Everyone was great to work with...NO complaints here. Two weeks after completion of our pool renovation, Traylor from Gary Pool came to do an inspection of the competed job. Traylor found a few hiccups; which he is taking care of. As a side note, many of the emoyees have been with Gary Pool for many, many years; which says alot on how well Gary Pool is run. read more

A week ago, after I posted this, the owner of Gary Pools give me a call. He saw the review and apologized. He agreed to have his company make the repairs. This morning his crew came out to put in fresh topsoil to fill in the ruts. They even did the work by hand rather than risk further damage with heavy equipment. read more

Ron does my weekly service and I couldn't be happier. He is on time and does a wonderful job keeping our pool clean as well as keeping us informed of any additional needs to keep our pool healthy! Love Ron and Gary Pools. read more

Great sales representative and superb project manager. Very happy with results so far (pool is still not

Worked with Ruben and he's a beast! Knows his stuff and treats us like family! Highly recommended!

We recently started the process of purchasing and having a pool built. After contacting 3 pool companies we decided to go with Gary Pools. So far I have had no regrets. Ruben Gonzalez has been nothing but exceptional. The overall experience has been smooth and easy. What sold me on Gary Pools was not the pricing, although for the pool we wanted all 3 companies where the same, it was Ruben. I felt more at ease with how he explained the process and set the expectation. I hope the rest of the process continues to be as smooth as it's been, I have no reasons to expect otherwise. read more

Michael Lamb did an awesome job. He diagnosed the problem and now the pool is operating like a new pool system.

Michael went out of his way to answer all our questions. He has such patience! he installed our new pump and filters, then gave us guidance on how everything works. Everything is working great. We have our pool back thanks to Gary Pools!!!! read more

We had Gary Pools build our dream pool. Our process from build to finish during covid, especially with the size of 23,000 gallons and a custom design was great. The designer is a whole other story. We have had some issues that were more cosmetic and irritating and a few pump issues but Garys service team and maintenance team has always been responsive, reliable ams courteous. Our most recent service rep R.J. Was not inly polite, he was extremely knowledgeable, respectful to our concerns, property, and family. Hands down an excellent and above standard employee whose professionalism makes Garys team stand high above the rest! read more