We had Gary Pools build our dream pool. Our process from build to finish during covid, especially with the size of 23,000 gallons and a custom design was great. The designer is a whole other story. We have had some issues that were more cosmetic and irritating and a few pump issues but Garys service team and maintenance team has always been responsive, reliable ams courteous. Our most recent service rep R.J. Was not inly polite, he was extremely knowledgeable, respectful to our concerns, property, and family. Hands down an excellent and above standard employee whose professionalism makes Garys team stand high above the rest! read more

We decided to have Gary pools install our pool which has been a complete disappointment from the beginning while they were building our pool the project manager Matthew and his staff threatened to stop the project due to a delay from the lender which was unbeknownst to us initially until several days after that we were informed there was an issue, very stressful time which could have been avoided if we would have been informed sooner!!! And after the so called completion of our pool we were following the recommended brushing and maintenance of our pool we starting noticing different colored patches in the quartzscape plaster and after several failed attempts to resolve the issue they finally sent a representative out that had the ability to make a decision to re-plaster which was supposed to quoted done within four to five days and here we are eight days later and not even half done, very disappointed!!! read more

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Service call: Andy arrived on time, identified the problem, applied the solution, fixed the problem. Then he gave me a strong block of instruction to elevate my ability to run my pool more efficiently and with less trouble. Highly professional. Very positive customer experience. Highly recommend Gary, and Andy in particular, if you need service. read more

Mr Ron Cooper came out and straightened up the issues we've been currently having. Thanks Ron with your attention to this. Melissa House Mgr read more

Michael Lamb did an awesome job. He diagnosed the problem and now the pool is operating like a new pool system.

From the phone conversation to the time he came out to our house, Chris was an absolute pleasure to work with. Unfortunately we couldn't proceed with an in ground pool due to several things going on in our backyard but I'd still recommend him because he's knowledgeable and very professional. Thanks Chris read more

Had some warranty work done by RJ and he went above and beyond what was expected. He came in and not only fixed the issues, but also found and fixed other "small" issues that I had no idea about. He took the time to come back and make sure the pool was clean and balanced before leaving for good. His hard work and attention to detail really put my mind at ease during this process. read more

Michael went out of his way to answer all our questions. He has such patience! he installed our new pump and filters, then gave us guidance on how everything works. Everything is working great. We have our pool back thanks to Gary Pools!!!! read more

Had a couple issues and questions with the pool. Michael and JJ came out and fixed the pool robot and fixed our jets. It's been a couple of days now and have to say I couldn't be happier with the outcome! Thanks guys! The pool is operating better now than when it was initial started. Thank you! read more

Do NOT use Gary's Pool to either build your pool or service it. The plaster job done on our pool was pathetic. They've been out twice to fix it but have only sanded down the plaster to the gunite. That does nothing but weaken the plaster thus shortens the life. We will have this legally addressed. Secondly, the service performed has done nothing but create other problems with the salt cell and panel, the filter and the pump. Do your research. There are other companies. This was our second pool by Gary Pool and the first one was great over 30 years ago. The quality has definitely found rock bottom. read more

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Highly recommend Gary pools! From day one of the process, everyone was very nice and understanding. The response time for all our questions was so quick. Masonary crew was amazing and did such good work!! Steve was our project manager and he was so patient and understanding. Always got back to us in a timely manner and was so nice to check in on us after our pool was done. Joshua was amazing at making sure we understood everything during pool school. He was so patient with us. Thank you Gary Pools for helping us create a beautiful pool, we can not wait to create many memories this summer!! read more

Thank you to our Project Manager Steve! He was professional, communicative and went above and beyond for us throughout our pool build process. We appreciate his patience and guidance with every step and letting us ask question after question. Thank you Steve! Shoutout to Ruben (tile master), we have a ton of tile and he did a fantastic job and made our pool look spectacular. read more

I would like to thank Gary's Pool for their wonderful job done for the construction of our pool that was completed March 2018. It is our dream to have a pool and enjoy it for many years. The design and end product of our pool is amazing. It is therefore a great investment that is worth the money. Jason has been very helpful in every steps of the way. They even fixed the surrounding in our neighbor's yard in no time. The company's presence in this business will guarantee that their work is excellent. read more

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Our new technician, Aaron , has made all the difference in pool service for us. He responds immediately and spends all the time we need to get the pool just right. Thank you Aaron ! read more

I wanted to give a 5-star review of our Gary Pools, pool maintenance specialist RJ! He's very knowledgeable and our pool looks great! read more

Just wanted to let y'all know that RJ was out to fix our pool decking and did a wonderful job!  He explained everything as he went and the finished product is great.  10/10 is the quality of the work performed.  Another quality employee - excellent!! read more

Gary Pools built our simple rectangular in-ground pool about 4 years ago. Twice within the last year, we have had rust stains appear on one of the walls, The 2 spots were about 1' apart. Had to completely drain the pool for the latest repair, which involved removing a 6" section of rusted rebar, which looked to be too close to the surface of the concrete. The Service Department manager said they only warranty such repairs for 2 years, while the industry standard for structural issues is 10 years. So, we have had to pay over $600 twice for repairs of problems that should not happen unless there was poor construction or workmanship. I'm afraid we will have the same problem again and again in the future. We had a 30+ year old Gary Pool at a previous house, and never had this problem, but now twice within 4 years of construction. Do not recommend getting a Gary Pool. read more

Loved our new pool cleaning guy! Blake is excellent and hardworking. He not only checks the levels of our pool but also spent time scrubbing and detailing areas that needed our attention. He communicates well, great eye contact, and was enthusiastic about his job. It was refreshing to see someone that took pride in their job! read more

I've been trying to get our refund for Dec for pool maintenance since I canceled it the first of that month. It is now Jan 21, almost 2 months later & still no refund. I get told they are going through computer changes or in a meeting. Their computer allowed them to automatically withdraw for the entire month but now that I want to cancel with them they can't return my money??? What gives? I'm tired of waiting. Maybe you think I'm going to forget but sorry. Shame on you Gary Pool. read more

Average service. We had (and still do have) some cosmetic issues with our pool and are pretty much resigned to the fact that this is what we will have to deal with or take care of it ourselves. The finish on our tanning deck does not come close to matching the finish we purchased for the pool. Despite numerous efforts from Gary's employees to rectify the situation, the tanning deck will never match or look close to the rest of the pool's finish due to the initial application of the finish. Also, the concrete is cracking in several areas - we haven't had our pool even a year and the concrete is cracked on the decking in several spots. Additional minor inconveniences include the vacuum which really doesn't function well. We've made adjustments, had Gary's employees make some adjustments and it still does not effectively clean the pool. I know they're busy & have a lot of customers to keep happy, but we're underwhelmed by the customer support now that the pool is completed. read more

Gary Pools - Pool Cleaners Near Me - San Antonio, Texas

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We recently had a pool with a rock waterfall installed with Gary Pools. I chose them because they have been in business for many years here in San Antonio. I did not read any reviews beforehand which I now regret. When we met with the designer, Joe, he said all of the right things and made it seem as though it was going to be a great experience. Because their design software did not have the capability of offering a rendering of a rock waterfall, we showed him several pictures on the internet and he convincingly assured us that the pictures were exactly what it would look like. In the end, the depth of the pool was not what we discussed and we did not have the two umbrella holes that we discussed at the initial meeting. When I went back and looked at the contract, he had made a mistake and designated the depth of the pool to be 4.5 ft instead of the 5.5 ft that we had requested and only put in one anchor for an umbrella. Because we had not caught it on the contract, I knew we would not have any recourse to argue this so we let it go. It went pretty smoothly until the waterfall was built. It went downhill from there. The contractors came to build the rock (boulder) waterfall and before they applied the grout, it looked great. After they applied the grout it looked horrible. The grout was smeared on so thick in between the rocks (up to 3 1/2 inches in places) and was a completely different color than the rocks. It was a mess. When we contacted, Brian, our project manager overseeing the project, who at this point had never stepped foot on the property, we were told that we chose that grout color. We chose the grout color for the flagstone around the pool. We did not know what color the boulders would be as we would have never chosen white grout for red boulders. Also, when we explained our dissatisfaction with the look of the waterfall, Brian told us "This is the way Gary Pools builds their waterfalls." He tried for days to convince us that it was necessary to apply the grout that thick so the pool wouldn't drain out. By the looks of every rock waterfall on the internet, this is not true. Also, in all of the pictures on their website and on their Facebook page, the grout between the rocks is barely visible. After days of him trying to convince us that it was the way it had to built and us having to threaten to not pay the contractors, he eventually agreed that it was too thick and agreed to have the contractors come back and remove the grout and redo it. Once the grout was redone, a few days later it started cracking in several places and in big chunks in a couple of places. When I notified him of this, he said, "Ya, that can happen. I'll send them back out to repair it." At this point, I had no faith in the construction of the waterfall and realized Brian was not there to make sure we, as the customer, were satisfied after spending $66,000.00 to build our dream pool. When I asked Brian to have his superior contact me he told me he didn't have one, that the owner was his superior and the owner didn't talk to customers. Days later, I demanded to speak to the owner because it was obvious that he was not going to help us. At this point, he said I will have my general manager, Pete call you. I questioned the fact that he had told me he didn't have a manager and he had no response. I spoke with Pete who offered the same terrible customer service as Brian. He said he would be out that day to look at the waterfall as he "wanted us to be satisfied" and he never showed. In the end, we were not satisfied with the waterfall, but honestly, were just tired of fighting to get what we paid for. Also, the "Pool School" that they use as a selling point is a joke. They come by when they want with no appointment or heads up. They came unannounced to set up all of the equipment and my husband was working and not available and they told him to just go online and pull up the information. I would stay away from Gary Pools. read more

Gary Pools - Pool Cleaners Near Me - San Antonio, Texas

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R.J. was great!! We've had a lot of pool repairs over the years, with satisfaction ranging from 0 to about 6, so, not great. Yesterday Gary Pool sent R.J. over to perform some equipment maintenance. R.J. was knowledgeable, efficient, courteous, and helpful, going above and beyond what was required to guarantee our satisfaction. When future pool-related issues arise, we'll be calling Gary and requesting (demanding!) R.J.! read more

Buyer beware!! We have had three leaks in four years. I mistakenly thought their product would be strong since they have been in San Antonio for decades and that they were comparable to Keith Zars. I was wrong. I have huge regrets. The salesman/designer was great, the engineering and construction were absolutely terrible. Perhaps the materials are cheap and faulty as well. For this big of a purchase, do not choose Gary Pools. read more

We use Gary Pools for our weekly pool service and Blake does an amazing job, my salt water pool chemicals have never been better. Always very friendly and knows his stuff :) Would definitely recommend the company and Blake. read more

We've been very happy with our experience thus far with Gary Pools and our design rep, Chris Freeman. Within two days of coming out for the initial visit for an estimate, he had a beautiful design pulled together for us based on our vision and wants. We had a lot of questions and worked in some changes... Chris is super responsive, flexible and always professional. He worked hard to get us within our budget while incorporating as many of the design elements we are wanting for our backyard oasis. We Definitely recommend this company and especially Chris as your sales rep. He stays in touch but is never ever pushy. We had several other bids but his professionalism and responsiveness is what helped us make our final decision to move forward with Gary Pools. read more

Conrado performs our weekly pool maintenance, and he is always professional, prompt, communicates well, and does a great job keeping our pool in great shape. We have always been pleased with our pool maintenance with Gary Pools. From design, to construction, to maintenance, Gary Pools has been terrific. read more

We have been a Gary Pools service customer for 14 years. Our weekly pool cleaner, Urvic, does a great job! He always communicates any issues and leaves our pool looking awesome! I would highly recommend Gary Pools Service and Urvic. read more

I have been working with Gary Pools for since June. Ruben has done a great job designing my pool. I feel that he has worked very hard to bring my vision to fruition. They will begin digging any day now and I am super excited. Thanks Ruben!!! read more

Chris came over on a few occasions until he was able to diagnose the issue and get it fixed. He was awesome to work with!!! Would highly recommend the company, and even more highly recommend, Chris! read more

We could not be more pleased with our Gary Pools Pool Remodel. From evaluation to design to project management to the awesome and hardworking stone masons, make ready/cleanup crew and Eco Finish crew - all exhibited the highest regard for customer service, professional interactions, pride in their work, attention to detail, and worked long hard and hot hours. The end product met every high bar expectation we had. Hats off to: Manuel, Carlos, Ezequiel, Galen, Jimis. Birdy, Andres, and their project manager, Mathew, whose direction and support of his crew in concert with his amazing client focused attention to detail and organizational skills of each phase of the project made the process and outcome for us all we could have hoped for. Thank you, Gary Pools Remodeling Group for all your talent and toil. Our previously sad disintegrating flagstone pool coping and waterfall swimming pool and spa are restored to gorgeous, stylish, well-crafted and new again - just beautiful - could not be happier. read more

The guenite crew was awesome, on time, and hard workers. Mike and his crew were informative and took the time to explain what they were doing. Awesome job crew!!! Gary pools are lucky! read more

Gary pools is the way to go if you're building a pool! Our sales person Pete H. made the entire process seamless. He was available to answer questions and concerns from beginning to end. Highly recommend. Alyssah G. read more

The pool company is not that bad to deal with. It's everyone else that turns buying a pool from them a nightmare. The contractor that installed the pool was impossible to ever get ahold of. They use the most expensive concrete contractor I've ever heard of. Be ready to spend $12 per square foot for the extra concrete you want(average price is $3-$4). On top of that it'll take them a month after the pool install to even start. read more

I'm not going to go into the extraneous gory details of my experience, but just know these folks are incompetent with pools and customer service. I can't believe I'm fighting an algae problem after paying almost $190 a month for their 'full service' plan. Complete joke. Avoid at all costs. read more

Beware of this company, they were very friendly when we met with the salesman, selected the pool and had an expeditious start to the pool in early March. They dug the pool in a day and brought the pool out and set it in the hole a few days later. Shortly after that, everything came to a grinding halt. It is now July 16th and we still do not have a completed pool. Their concrete guy has given every excuse under possibly as to why they have not completed the work. We did have some rain, which slowed things up, but we are now almost 5 months into an install that was supposed to take 3 to 6 weeks for completion. They are terrible at communication and the pool looks like a green cesspool of bugs and dead reptiles. I have very little faith that they will complete the work in any way that will be acceptable to my family. read more

Love, love, love our pool guy, RJ. He is professional, knowledgeable and creative with problem solving. (Those dang raccoons had no idea who they were messing with!) RJ takes pride in his work and it's clear, based on our gorgeous pool. Thank you RJ! read more

Another shout out to RJ for pool maintenance service.... he is a gem and my pool has never looked better. Great communication, great guy !

Aaron is awesome pool maintenance technician! He has serviced our pool for quite a while now and provides amazing targeted service! Aaron is super-dependable and his customer service skills are the best! We are very happy with Aaron's personal dedication to our pool and trust his work! We have zero issues with our pool and attribute that to the extraordinary effort and professionalism Aaron displays consistently every week! I personally believe Aaron takes care of our pool as if it is his own and for that, we are extremely grateful to have him as our pool technician and appreciative of his service to keep me and my family safe as well! THANK YOU AARON! read more

Wanted to share my experience with Gary's Pools. I am currently renting a place that has an average size pool. My landlord had hired a very inexperience company that made the pool look like milk after their weekly visits. After months of complaining the landlord finally fired them. My landlord seems to think that he is god's gift to pools and wanted to take care of the pool himself. Well it was always green, and he convinced us that it was a difficult pool and it would never be clean due to the trees. Not only was the pool green and required me to clean out the filter multiple times a day since his filter was so old. The motor ended up throwing sparks one day and died. Fun times. I was able in the month of August to go in the pool one time, which was about 45 minutes. My hair ended up breaking off and I got sores on my skin and this is after a shower. The landlord said that the PH was way too low but couldn't figure why. So, his smart idea was to throw a bunch of ash in the pool and make it look horrible. Plus, who is going to be around to clean out the filter every day. After that he decided that packing two chlorine floaters with five tabs each would help. I bought my own test kit and the water was so out of whack and no detectable chlorine. After fighting with the landlord to please get a professional pool company he called Gary's Pool. Dealing with this has been a nightmare and after 10 minutes of talking with Ed from Gary's Pool I knew that this could have all been easily avoided. He tested the water and evaluated the whole system within minutes and had a recommendation for us. He probably would have been quicker if my landlord didn't want to argue with Ed's spot-on logic which was all based in chemistry and science. Ed decided to use some more natural things to raise the PH and get the level where they needed to be. I appreciate him not bombing everything with chlorine like my landlord was doing, unsuccessfully. Ed really knows his craft and it was a breath of fresh air to deal with an expert. Since his one visit I have never seen the pool look so clean. There are zero algae, the water looks beautiful, and I tested with the test kit and it's a vast improvement on levels. I also put my arms in and let the water dry as a test and my skin was soft and smelt a little like chlorine. Just like a pool should feel and absolutely no irritation. I'm so excited to be able to use the pool and not have to worry. My landlord was trying to argue that the pool needs to be shut down in November because it's too difficult to maintain. I was so grateful that Ed wasn't discouraged or just wanted to make the customer happy and informed my landlord that he can handle this pool all winter long. That he handles larger pools with ten times the trees. I appreciate Ed standing up to my landlords' nonsense because my boyfriend is a disable veteran and we use the pool especially in the cold months for physical therapy. The whole point of renting this place was to use the pool for medical reasons. Another thing I wanted to mention is that Ed even made the point to make sure that our dog would be in the house during service. He wanted to make sure that he didn't get near any chemicals. While my landlord never had that concern which always made me uncomfortable. I would recommend anyone to use Ed from Gary's Pools. He knows what he's doing and will get it done with no problems. We feel so lucky that our landlord finally did something right and hired such and excellent company. Thanks, Ed, for being such an expert in your craft! read more

Overall we have had a really good experience with Gary Pool's. We are very happy with the pool design. Robert with the sales team was great to work with in finding the right pool to meet our budget. Construction was ahead of schedule. We had issues with the original plaster. Gary Pool's promised to address this issue and came through. Brandon was sent to inspect the plaster. At all points in the repair process Brandon was timely and very Knowledgeable. We had a timeline that repairs needed to be completed. Brandon saw to meeting this timeline. Ultimately Brandon's service exceeded expectation And we are happy we chose Gary Pool's. read more