Got an estimate for price from Max and was pleased with the initial conversation. After one pool…read morecleaning we got a bill submitted that was different than the original estimate and an employee who wouldn't honor Max's quote. We had a valve issue they said they'd resolve; after a month of no repair + continued disputes on the original bill, we were told to go to a plumber for the valve issue and an email that we didn't "fit with their customer profile." Hugely unprofessional and disorganized company, from other reviews it seems that instead of resolving issues they fire clients. Unfortunate as Max seemed very knowledgeable but would not recommend the hassle and lack of adequate service.

Max has issues with over promising and under delivering. Over the last 44 days I've had 3…read moreappointments scheduled with him to work on a two pool lights. Not once did he show up! He did send an inexperienced technician out on one instance. The tech replaced the low voltage box which I had previously purchased and then proceeded to tell me that my light was bad and I needed a new one. Max's office sent me a quote for $2100 to replace the light and a bill for $389.70 for the technicians visit. I did a little research and testing myself and replaced the light motor inside the light for $300. Clearly I didn't need an entire new light. I was then told by Max's office that I couldn't get back on his schedule for 2 weeks to look at my other light that was supposed to be dealt with when the inexperienced tech showed up. Well, two weeks later, Max didn't show up again..... Schedule at your own risk. If you do schedule, be prepared to be disappointed!

What a wonderful experience working with ZAFIRE POOLS. I…read morewould recommend Juan (the owner) and his team to anyone and everyone. Their work is amazing. We needed our pool refinished and tiles replaced. We hired ZAFIRE POOLS and we are extremely happy with the outcome of the project. No surprises as the quote was the end price. Juan (the owner) has been in the pool industry for 16 years. He has great ideas and suggestions. He did exactly what he said would be done in the timeline he gave us. The backyard was cleaned every day. His team was friendly, polite and very efficient. Juan is with his team every day, he doesn't just supervise he does the same as they all do, work hard. Juan communicated before, during and after the pool was completed. We always knew what was happening. We highly recommend ZAFIRE POOLS (512) 914-5846 Definitely a 5 STAR +++ company.

Zafire Pools, Juan owner, was the first to respond for my need to locate and repair slow leak in…read moreskimmer of fiberglass pool. He arrived on time and spent 2 hours making every effort to locate the problem, he inspected the entire pool and equipment unfortunately at this time no resolution however, will continue with Juan until issue resolved. He is honest, through and fair when it comes to cost and keeping appointment on time. I highly recommend Zafire Pools for your pool needs. He truly is a great guy to do business with.

After consultations and quotes from multiple different pool builders, we ended up building our…read moredream backyard with Aqua Logistics, and I am SO glad that we did. Jareb was amazing to work with from the beginning. His straightforward approach and transparency throughout the process was amazing. We came to him with our wildest dream pool and a strict budget, and he was able to make it happen! He took our vision seriously and patiently helped us pick out each detail, showing us real life examples. He then handled all of the permits with the city, and got the forms ready for our HOA. It was so easy for us, and we had approvals very quickly. I also was impressed with Paul, our project manager, as well as all of the excellent and professional workers who spent long hours building the pool itself. Each team was respectful, clean, and kind. Paul organized each crew with shocking efficiency, and communicated with us every step of the way. Whenever we had questions, Paul was there to answer! Along with the pool and patio that Aqua Logistics built, we worked with Jareb's recommended landscaper, Carlos, on all the landscaping, fencing, irrigation, wood decking, and hardscaping. He and his team were amazing as well. Overall I would highly recommend this company. I can be a nervous client when it comes to building things, and this team instilled confidence in their skills and quality from day one. The whole build took 8 weeks start to finish, and the final product is an absolute dream. Thank you so much to the team!!! We love our pool and backyard oasis!

We can't say enough good things about Jareb Logan and his team at Aqua Logistics Custom Pools…read more After getting completely ripped off by Omnia Outdoors, we were devastated and unsure if we'd ever see our pool finished. Then Jareb stepped in and quite literally saved us. From the very beginning, he was upfront, honest, and professional. He took on our project after Omnia didn't pay our gunite contractors, a project less than half finished, and handled it like a true expert. The level of communication we received from Aqua Logistics was outstanding. They were always super responsive, keeping us informed every step of the way. Even after the job was completed, Jareb and his team have continued to be there for us--whether it's a question, a concern, or a minor issue that pops up, they're quick to respond and ready to help. That kind of ongoing support is rare and something we appreciate more than we can say. If you're looking for a pool company that does what they say they'll do--and then some--Aqua Logistics Custom Pools is it. They're the real deal and a breath of fresh air in an industry where it's hard to know who to trust. If you're looking for a company that stands by their work and truly cares about their customers, this is it. Jareb and his team restored our faith in this process, and we're beyond grateful.

Our electrical had to be redone by a proper company and it's still not completely fixed. They took…read moreout my sprinkler lines I just had paid to be put in (on accident supposedly). Won't warranty any work because the pool master (yes that is really what he calls himself! LOL!!!) Boomer Block didn't work out. If you want a poorly build pool, call Boomer Block, Gordon or Rodney Ratcliff. Oh ya, Boomer tried to sue me for $4 million for writing bad reviews-what an idiot! However, Gordon and Rodney keep working for the con artist and know how bad he "manages", so you have been forwarned-of the 5 people I know whose pools they've done, EVERY one of them have had to have people come in an redo! Don't let them NEAR your house!!!!

This company is THE BEST in emergency type situations. My grinder stopped working in my downstairs…read morebathroom and backed up into my shower and toilet. I even had a mess outside. Rodney and his crew were able to come help me not only get everything working again, but clean up the mess everywhere. AND they came out to help me on a SATURDAY!!! Thank you so much Rodney and crew for all your help at my lake house!!! I will absolutely be calling you again should I have any more plumbing or pool issues!

Can't recommend highly enough. Showed up on time, diagnosed the problem quickly, and offered a…read moresolution. Fair pricing and great customer service.

I am not sure why this is reported as closed because they are still in business and they are…read morefabulous! We have used several companies and these guys are hands-down the best service at a great price!

Cale is amazing! Not only does he keep our hot tub (spa) absolutely sparkling, but is all around…read moredependable, fun though professional to deal with, and reasonably priced. We have presented him with some unusual needs for help, and he has devised creative solutions. We travel a lot and rent our house out, and he has alerted us to things even our property manager overlooked. In short he goes above and beyond, and we are so incredibly grateful to have found him!!

I can't say enough good stuff about Gold Star Leak and Repair. We had a sudden leak occur somewhere…read morein our pool. We called several pool repair companies and decided upon them. I am very glad we did. Both the main technician, Carlos and his assistant, Maryori, were extremely professional and kept us informed as the process went along. They left our yard clean, and although they are not responsible for our grass or yard, I could not even tell they had worked in our yard! They did a final leak test after the repair to ensure we did not have any additional leaks and we were leak free after their repairs. The repairs also carried a one year warranty and they also include a year of free leak detection from the date our repair was completed. I also found the office staff, Amanda, very friendly and concerned. She made us feel valued as a customer. I highly recommend them and they will be the first company I call if we experience problems in the future.

A Gold Star tech came by my home to look at a pool leak. The tech tried upselling before even…read moreidentifying where the leak was and quoted me $3,000 to fix the problem. He then ran his 5-minute test and charged me $250 to tell me that the leak wasn't in the plumbing but was instead in our pool's water feature. He gave no additional information but said that in order to fill in the (very small) crack it would be between $800-1,200. As he left he says he's the only one who knows how to fix it. Later that day I reached out to the office and asked for the leak report as I needed to know where the crack actually is so that I can either fix it myself or hire someone else to. The same phone number that picked up on the first ring when I needed work done had now suddenly stopped picking up and responding. I have reached out multiple times and haven't heard anything back from Gold Star.

Jason did some work on my Dad's hot tub and after getting paid, he ghosted me. He will not return…read moremy phone calls or text messages. I have no idea if the work is complete or is done right. Terrible way to run a business! Does business under the name Jason's Pool Services (www.pooldefender.com 512-332-9052) and Pool Specialist (512-842-7946). Beware of his shady business tactics!

Jason is a great guy and easy to talk too. He also knows his spas. I would of given five stars if…read morehe would of explained how his "free estimates" work better. The overall cost was fair. I did recieve a $55 refund on my invoice for the cost of the "free estimate" He was on time. I will use Pool Specialist again if I ever find my self in need of his services.