American Spa and Pool - Pentair Warranty Service…read more Dale from American Spa and Pool is fantastic. My wife and I always have a great experience whenever he handles our Pentair warranty service. He's friendly, professional, and gets straight to work. His knowledge of Pentair products is outstanding, and he consistently diagnoses issues correctly the first time. I appreciate that he explains the problem, answers my questions, and doesn't mind me watching him work. He kept me informed throughout the entire repair process, which gave me total confidence in the service. American Spa and Pool continue to deliver excellent support, and Dale is a big reason why I highly recommend them.

Great job and very professional. They used the correct parts and had the job done very quickly…read more Will use again.

Came to service hot tub multiple times. Charged me every single time. Charged me over $1000 and at…read morethe end said "this hot tub isnt supposed to exist" and left in an extremely frustrated and unprofessional manner declaring "I'm done". Claims he's serviced thousands of hot tubs but kept charging for repairs over $1,000 and no solution. Went from a working hot tub with a leak to a non-working pile of plastic and $1,000s in charges. Absolutely do not recommend these scam artists. Should not be in any business. In total charged me $1713 over the course of 11 months and left me with a non-functioning tub.

Fair, fast, experienced, he's the only Hot Tub Man I call. Not to be confused with the "hot tub…read moreguy", though I have no experience with that service provider.

I received five quotes for the re-plastering of the pool and selected Crystal Clear not only…read morebecause of their best price but because other quotes had additional costs that may or not be charged depending upon the condition of the existing plaster. While Chris Heath was examining the pool he was pretty confident that no issues would be found as opposed to the others just said maybe, maybe not. It felt like I as opening up myself to more charges later on. While waiting for them to begin the re-plaster and through the end of it I had a number of questions that came up. I texted them to Chris and by the end of the day I would have either a text from him answering the question or a phone call. Communication during the entire process was excellent. It reaffirmed my decision to use Crystal Clear. The results were beautiful. My thoughts were that it was nicer then when it was new, without prompting my wife actually said that very thing when she first saw it.

Extremely poor customer service! Read the managers response!…read more I requested another tech and this is what the manager states " It will be forever dirty no matter who is cleaning it." Me: let's discontinue services "Good luck" "Very poor design for a pool honestly. Thanks" Who responds this way?! Use a different company

Quick response to our inquiry for a quote, professional and knowledgeable for our condo pool…read more Highly recommend!!! Excellent follow up and reliability!

Now that all the work is done, I am even more impressed with Aqua Pearl Pools! They even found…read morethings that were cracked and allowing sand to flow into the pool. No wonder my pool always had sand at the bottom. I LOVE my new heat pump. They did such a great job on everything. My new pool guys forever!

Stay far away, this guy is a scam. Came to fix my hot tub for a $150 service fee, and promised to…read morereturn the next day with the correct parts to fix the issue. He disappeared after that and wouldn't answer his phone or respond to texts. Edit: he operates off a different phone number, see pics as proof his response is a lie. This guy is a scammer

Craig came out to fix a leak in my pool pump, charged his fee and promised to come back to perform…read morethe repairs but we never heard from him again.

I signed on for yearly service and needed a cartridge replaced. They came and cleaned the brand new…read morehot tub but never returned to replace the salt cartridge. It's been three weeks. I've asked the spa guy via text 5 times when he is coming back. Always the same answer: oh let me check with the owner about the part. DONE.

From the owner: Welcome to Puddle Pool Services in Austin, Texas, your local experts for pool and hot tub care!…read moreWe’re dedicated to keeping your swim spaces pristine, whether it’s a backyard pool, a hot tub, or a commercial facility at a gym or hotel. Our highly trained team offers comprehensive services, including pool cleaning, hot tub maintenance, seasonal openings and closings, water feature care, pool inspections, leak detection, liner replacements, and professional pool installations. What makes us stand out in Austin? We provide transparent pricing with no hidden fees, detailed e-reports featuring before-and-after photos, and a friendly, uniformed staff arriving in branded vehicles. Fully insured with on-call support, we’re committed to delivering 5-star rated service. Our local clients appreciate our punctuality, expertise, and focus on customer education, ensuring you understand how to maintain your pool between visits. Puddle Pool Services Austin is ready to assist - Call us at (512) 894-8187 or email info@puddlepools.com for a free quote. Experience the “Happy Snappy Pools” difference with “Easy Peezy Prices” and a customer service approach that’ll “Knock Your Flip Flops Off!” Let us take the hassle out of pool maintenance in the heart of Texas. Visit puddlepools.com for more information. Keep your Austin oasis sparkling with Puddle!

Danny did a great job on our pool plaster project and we are very satisfied with the results. He is…read moreprofessional and responsive.

Pool Authority is the absolute best pool company I have ever had. Danny goes so far above and…read morebeyond. Can't recommend highly enough!

Love having Phil and Sink or Swim as part of our summer experience. Phil has taken great care of…read moreour pool with reliable weekly service, as well as knowledgeable equipment repair. Phil customer service is over the top great. I am a little embarrassed to admit I am a bit high maintenance with my pool needs. Phil is always kind, responsive and informative to my issues and inquiries. If you are looking for fair, knowledgeable, and results oriented pool service, use sink or swim!

Best pool and spa service EVER! After getting the run around and delays from other services, Phil…read morecame out the day after we called him and made special time knowing we were in a rush to have our hot tub set up and running. He then followed up in person the next day to make suer the tub was running properly. He was far cheaper than the other service companies and did not even charge for the follow up even though he stayed for a while tweaking some minor problems caused by the age of the hot tub. We would HIGHLY recommend Phil and Sink Or Swim

These guys have 5 stars for a reason. They may not have "revolutionized" pool care- but they are…read morethe most efficient and effective team assembled in Austin. They do everything, and they do it well. They are transparent and extremely responsive. For your $, you could not get a better service. Thanks so much, Patriot.

I'm kind of baffled by all the positive reviews for this company. We have had consistent problems…read morewith Patriot since not long after we started using them in 2022. The weekly pool service is generally fine, but if anything goes even remotely wrong (which it will because they're scaling rapidly and training new folks), Patriot is nowhere to be found. In the time we've been using them, they've incorrectly cleaned our filter twice, stained our white pool tiles, and caused our skimmer to operate incorrectly. It has been pulling teeth to get them to return to fix it - many calls over many weeks, and at present, our skimmer and pool tile are still not resolved. In the case of the skimmer, our pool has an in-ground cleaning system and generally stays crystal clear throughout the spring months. Twice now, Patriot has come to clean the filter, and the skimmer has stopped operating immediately after. The first time, a tech returned a week or so later and told us their filter crew had forgotten to switch something to do with the skimmer back on (it was immediately fixed once he corrected it). This time, it stopped operating correctly immediately after the filter-cleaning again (same timing, same issue) and Patriot (after failing to return our calls, then sending people who weren't trained to investigate or resolve the issue three separate times) is telling us there's nothing wrong. This has been going on for well over a month at this point, and apparently we're going to need to pay someone else to come out and fix it. In the case of the pool tile (see pics below) Patriot acknowledged fault for the issue, and tried a number of tactics to resolve it, none of which worked. So it seems we're stuck with the stains. There are lots of pool companies in Austin. I'd recommend you go with a company that stands behind their work and fixes their mistakes.