We are so pleased with our pool pump repair, by Graham, with Prime Pools…read more He is so knowledgeable and was able to fix a pump, in one visit. We are so pleased to have found such a wonderful, smart, kind, skilled technician!

The General Manager, Stephen came out to visit, apologize, and rectify the issue that occurred in…read moreMay in which I was charged for a chlorine wash that didn't occur, and a filter clean that resulted in a huge mess. He offered a full refund and a free pool cleaning service and chemical balance. A rep came today to clean and balance the chemicals.

Freedom Pools - Pool Cleaning Review (1/5)…read more I had my pool fully renovated in April 2024, investing over $23,000 in repairs. Following the renovation, I continued using the new brand "Freedom Pools," as Sandy was a part owner involved in my renovation project. I trusted the continuity would ensure quality -- I was wrong. Over the past two years, I've had to spend an additional $2,400+ in repairs from outside pool service representatives just to correct issues that Freedom Pools should have handled. There were stretches where my pool received no service for weeks at a time, leaving me to deal with problems that only compounded. I had surfaced the issues showing employees not coming for weeks at at time, while I still paid for service. To Sandy's credit, when I raised concerns and he finally responded, he acted to get service restored. I'll admit, I wrongfully held on, hoping he would make things right long-term. I continued making the wrong decision by maintaining my loyalty to Sandy and his team, giving them chance after chance. But here's the core problem: his team shows up for 8-10 minutes per visit - verified by cameras. That is simply not enough time to properly service and maintain a large and deep pool, especially one with a $23,000 renovation investment behind it. The work being done in those brief visits is surface-level at best. Getting leaves out and adding chemicals. Occasionally back-washing but not vacuuming or determining root cause issues. Today was the final straw after the fourth need to externally source and pay an external pool provider -- yet another event requiring an ad hoc service call, and yet another exorbitant charge ($800) from a repair service to fix what should have been caught and handled during routine maintenance. Looking back, I could have paid the right person a higher rate from the start and avoided all of this -- the headaches, the repeat repairs, and the thousands of dollars wasted trying to save a few bucks. Lesson learned. Bottom line: If you have a pool, don't cut corners on maintenance. Freedom Pools may seem affordable, but the lack of thorough service will cost you far more in the long run.

Freedom Pools offers quality installations using quality materials!…read more When you contact them request the best pool finish available on the market by name "Wet Edge Technologies"

Great job and very professional. They used the correct parts and had the job done very quickly…read more Will use again.

Quick and easy. Reasonable quotes. They replaced my failed Paramont UV2 sanitizer with a Pentair…read moreIC40+ salt water generator

Matt, Sean, and Andrew are the best! They're knowledgeable, kind, and always take the time to walk…read moreyou through everything so you feel confident and informed. They transformed our pool from something that was in rough shape into something beautiful. Couldn't recommend them more!!

Drew was so easy to work with and they were very speedy and getting me quick service for my pool…read morethat needed it. Their team are professional and punctual and great at communicating with you. I really enjoy working with them. I think they are a great value for the service as well.

We were very impressed with Hines. They were very thorough and answered all our questions…read moreregarding a proposal for our pool renovation.

I called to get warranty service on my Pentair heater based on their website claim to be an…read moreauthorized Pentair warranty station. They came out and without disassembly, concluded our exchanger was leaking due to poor water chemistry, and recommended we buy a new heater for $5k plus installation. We called Pentair directly and were informed Hines is not an authorized warranty station. Pentair sent out another company who diagnosed and repaired a faulty pressure switch in about 15 minutes for no charge. Hines then sent us a bill for the "service" call.

We have used Poolie for the last couple of years. I would highly recommend them. Each tech that has…read morecleaned and repaired issues are kind, professional, very thorough, and give attention to the detail. Grant came today and made sure we were pleased! He told me if there is anything he could do better to make I sure to tell him! Thank you Grant for taking your job seriously and being conscientious:) Thank you Poolie for an outstanding job each week!

We used Poolie for a bit over two years after our rocky start. The cleaning staff is great. We love…read moreJa'von and the cleaning team. What went wrong for us was a series of increasingly expensive repairs. First the lights. Then the pump. But the pump wasn't properly connected with our old control system. So the heater fried and needed a new manifold. Thousands of dollars ($9,548 over the last 12 months). At least 1,200 was seemingly caused by poor integration between our new pump, heater, and analog control system. The nail in the coffin was that we reached out over the weekend... Sunday. Yeah I know it was a long weekend. So we waited patiently. It's midday Wednesday. Got no response. Zero. From the Poolie website: "Upon receipt of a response from a Poolie representative concerning your reported issue, you are obligated to reply within twenty-four (24) hours. This prompt communication is intended to facilitate resolution efforts and avoid delays." If only they made the same commitment to the customer. Cancelled our service today. I hope they level up. Because, as it stands right now, I can't recommend anything but cleaning services from them -- we love you Ja'von!

Now that all the work is done, I am even more impressed with Aqua Pearl Pools! They even found…read morethings that were cracked and allowing sand to flow into the pool. No wonder my pool always had sand at the bottom. I LOVE my new heat pump. They did such a great job on everything. My new pool guys forever!

Quick response to our inquiry for a quote, professional and knowledgeable for our condo pool…read more Highly recommend!!! Excellent follow up and reliability!

The service was amazing!!! They had our pool sparkling and running in no time, definitely worth it.read more

AM Pool Solutions exceeded my expectations! Their team was prompt, professional, and thorough. My…read morepool has never looked cleaner! Highly recommend their services for anyone in Austin! Great job, guys!"