The staff was following all recommended safety precautions during this COVID-19 situation. Amanda…read morewas very helpful through our purchase of our hot tub. The moving company was excellent...came two days early and 2 hours before they were scheduled. We had a few minor issues that Amanda handled immediately. You can't go wrong with this great team. BTW, if you buy a hot tub, you get a really nice welcome present as well.

They came out to give an estimate on repairs. I never heard from them again until I received a call…read moreto collect for a past due invoice that I never received for the service call that I never heard back from. He told me since I refused to pay they could not do any service for me again. Too bad!

I have been having Tifer Jellyfish Pool Service help me with my pool and this past week when the…read moreice storm happened, they came right over as soon as the weather cleared up, and checked on the pool. My pump froze and busted and instead of trying to sell me a new pump, Martin offered to order a part (significantly less expensive) to just replace the housing. I was already thinking I needed to replace it entirely so it was very nice that he was looking out for what will save the most money and not try to get me to buy something I didn't need. I greatly appreciate the reliability and honesty, especially that they came over when it wasn't my scheduled service day.

Sean and everyone at Lonestar Spa are exceptional. They sold us our hot tub at our AirBnb property…read moreand do all the weekly maintenance for us. They always communicate when they are en route, and multiple times they have helped me out when we had issues caused by guests or needed something repaired. I couldn't recommend these guys more!

Ted and crew did an amazing job on both sides. this wasn't the cheapest option. in the middle of…read morequotes id gotten, but im super happy i went with them. they are real pros and know their hottub/swimspas inside out. also they are a resource for any future issues. got me all set up with instructions on everything i need to know with many tips to avoid common mistakes. if i were to do another move i wouldn't consider anyone else.

Let me start by saying Rodney is not a bad person. I believe he is well-meaning overall, and wants…read moreto do good by people. However, you definitely don't want to hire him to work on your spa. While there is some chance he can fix it, but there is a large chance that like me he doesn't fix it. Charges you $375. Creates a huge leak in your area that ruins carpets. Promises to come back, doesn't come back. Say's he'll make it right and then doesn't. Here are the issues with Rodney: He's not a good troubleshooter. Despite having worked with spas a long time, he's not good a featuring out what the problem is. He cuts corners. For example he put the wrong piping in our hot tub which resulted in a huge leak that he denied repsonisiblity for. He said "it wasn't leaking when I left, so it's your fault". The next guy outlined all the problems it was a vertical consumer white piping not grey hottub suitable piping. You can't trust he will do what he says he will. He seems very earnest and says "Trust me" a lot, but you can't. Even if you get it in writing like I did, he will back out. During the first round, the hot tub didn't get fixed, but he said it was and said he had to go to another appointment. He promised to come back in the morning if there were any problems. It started leaking and I told him this multiple times, and he didn't respond for a long time. He didn't show up as promised in the morning, but said he would come at 5:00pm, but didn't show up again. Claimed he didn't say he would. He finally came back and did a bunch of work, but couldn't figure out the problem. He said he would need to charge to do more troubleshooting, even after he agreed in writing he would fix it for no more cost. We finally got another person out from Poole, and they were the opposite. Took 30 minutes to figure everything out and pointed out all the problems that rodney created. If you choose rodney, and horrible things happen and you have read this, then it's no one's fault but yours.

I found Rodney on one of the Austin short-term rental Facebook groups. I was in need of a deep…read moreclean and complete flush of our seven-person hot tub. His quote was competitive and also was flexible in scheduling! Rodney is very knowledgeable and passionate about hot tub maintenance and cleaning which you can tell in his enthusiasm for creating the best experience. Rodney communicated some additional work that needed to be done to get rid of the calcification. He quickly was able to come up with a solution and was very thorough. I will definitely be using his services again!

I called these folks on a Saturday. Talked to Barbara and set an appointment for a Monday. Sure…read moreenough. They kept the set appointment. Her husband Nicholas had our hot tub figured out in an hour. Parts ordered and installed a week later. Very happy with their service. They are our go to now. Thanks y'all for everything.

Mike is a nice enough guy. I was referred to Gruene years ago so tried using them again only to…read morefind out they've been removed from Thermospas recommended repair list. Long story short he installed a balboa controller that would only handle 4 pumps, problem is I have 5 pumps and a blower motor so I would have to have no blower motor and one of my seats not working or the wave on the lounger. Told me I had a blown #2 pump only to find out after Bell Pool and Spa actually repaired everything Mike didn't have power to the pump, thus not working. End result was he gave up removed the balboa controller and reimbursed my money for the new controller and left me with a NON working spa. All this after I think 5 different visits to the house to try to get the controller working. I would recommend Bell Pool and Spa that actually fixed my spa.

Stay far away, this guy is a scam. Came to fix my hot tub for a $150 service fee, and promised to…read morereturn the next day with the correct parts to fix the issue. He disappeared after that and wouldn't answer his phone or respond to texts. Edit: he operates off a different phone number, see pics as proof his response is a lie. This guy is a scammer

Craig came out to fix a leak in my pool pump, charged his fee and promised to come back to perform…read morethe repairs but we never heard from him again.

Quick response to our inquiry for a quote, professional and knowledgeable for our condo pool…read more Highly recommend!!! Excellent follow up and reliability!

Now that all the work is done, I am even more impressed with Aqua Pearl Pools! They even found…read morethings that were cracked and allowing sand to flow into the pool. No wonder my pool always had sand at the bottom. I LOVE my new heat pump. They did such a great job on everything. My new pool guys forever!