Used South Austin Pool Service again recently, pump went out and was looking at a 3K replacement…read more They were able to get things working for a FRACTION of the cost. I bet if I brought out 10 different companies, 5 of them would have just make me switch the pump out for the 3K. I appreciate the effort and honesty of this small business!

Apparently, Derek had some time free up because he dropped by several days before our appointed…read moredate. That was great, our pool was getting greener by the day. He fixed the air leaks and replaced all of the old pipes and fittings quickly and at a reasonable price. Our old pool guy failed to fix the air leak after two attempts and a big bill. Derek really knows what he is doing; he will be our go-to pool equipment repair guy hereafter.

Super responsive, helpful, and has done a great job for us. Kiwi repaired our pool about 8 months…read moreago and provided great service. Most recently we needed assistance with our hot tub and they helped guide us to the solution without even having to come for a repair. Amazing! I highly recommend Kiwi. They are honest, prompt, and great at what they do.

Liam did an excellent job - he responded quickly, figured out what was wrong, ordered the part and…read moretook care of the repair ASAP. Great customer experience and I'll call him again next time I need pool repair.

I can't even begin to tell you how fast and thorough these guys are! If you have ANY kind of…read moreHayward issue, these are your guys, period. I had a heat pump issue and FINALLY got referred to Wade. He was in my neighborhood, so he was here in 15 min. He knows exactly what's wrong with it, and will repair on Wednesday when he has the part. Doesn't get any better than that. Five solid stars, ten if I could!

Our Haywood pool light went out and it was out of warranty so A&S recommended 2 companies. I chose…read moreto call Wade. He was responsive and took care of our issue right away. At the same time he recommended a great addition that we (probably didn't listen to or consider while installing the pool) which we hired him to come out to install as well. I didn't feel like he was 'upselling', but rather he respected me enough to educate me on options. Ex: going from a pool light switch (stand there for minutes locating the color you want) to a color dial. Genius! He's extremely knowledgeable, kind, respectful and dependable. I'd give Wade a call for your pool issues!

These guys have 5 stars for a reason. They may not have "revolutionized" pool care- but they are…read morethe most efficient and effective team assembled in Austin. They do everything, and they do it well. They are transparent and extremely responsive. For your $, you could not get a better service. Thanks so much, Patriot.

I'm kind of baffled by all the positive reviews for this company. We have had consistent problems…read morewith Patriot since not long after we started using them in 2022. The weekly pool service is generally fine, but if anything goes even remotely wrong (which it will because they're scaling rapidly and training new folks), Patriot is nowhere to be found. In the time we've been using them, they've incorrectly cleaned our filter twice, stained our white pool tiles, and caused our skimmer to operate incorrectly. It has been pulling teeth to get them to return to fix it - many calls over many weeks, and at present, our skimmer and pool tile are still not resolved. In the case of the skimmer, our pool has an in-ground cleaning system and generally stays crystal clear throughout the spring months. Twice now, Patriot has come to clean the filter, and the skimmer has stopped operating immediately after. The first time, a tech returned a week or so later and told us their filter crew had forgotten to switch something to do with the skimmer back on (it was immediately fixed once he corrected it). This time, it stopped operating correctly immediately after the filter-cleaning again (same timing, same issue) and Patriot (after failing to return our calls, then sending people who weren't trained to investigate or resolve the issue three separate times) is telling us there's nothing wrong. This has been going on for well over a month at this point, and apparently we're going to need to pay someone else to come out and fix it. In the case of the pool tile (see pics below) Patriot acknowledged fault for the issue, and tried a number of tactics to resolve it, none of which worked. So it seems we're stuck with the stains. There are lots of pool companies in Austin. I'd recommend you go with a company that stands behind their work and fixes their mistakes.

I would highly recommend Kingz Pool Services. I recently hired Kingz Pool to remodel my swimming…read morepool including replaster, replacing old lights with new LED fixtures, installing new tile, and repairing leaks in the spa. Luis, the owner, was incredibly helpful in explaining the process and working through options to stay on budget. I really appreciated how responsive and communicative he was during the remodel. He delivered what they said they were going to do in the timeline promised. His team showed up on schedule, and worked efficiently and professionally. Before choosing Kingz Pools, I reached out to several other contractors but either never got a call back, they didn't show up, or their bids were not reasonable. Kingz Pools provided a fair estimate, stuck to the agreed timeline, and delivered exactly as promised. If you're considering a pool remodel, I highly recommend giving Kingz Pools a call. They truly delivered a top-notch experience from start to finish and the pool remodel looks great!

As everyone has noted - Luis is a pro! Super responsive, professional, with fair pricing.... work…read morewas right on schedule, within the estimate, and looks great! A total pleasure to work with.

American Spa and Pool - Pentair Warranty Service…read more Dale from American Spa and Pool is fantastic. My wife and I always have a great experience whenever he handles our Pentair warranty service. He's friendly, professional, and gets straight to work. His knowledge of Pentair products is outstanding, and he consistently diagnoses issues correctly the first time. I appreciate that he explains the problem, answers my questions, and doesn't mind me watching him work. He kept me informed throughout the entire repair process, which gave me total confidence in the service. American Spa and Pool continue to deliver excellent support, and Dale is a big reason why I highly recommend them.

Great job and very professional. They used the correct parts and had the job done very quickly…read more Will use again.

The ABSOLUTE BEST pool service we have had since we put in our pool in 2012! Issac has been able to…read morequickly resolve any pool issue for us whether it's cleaning or service. He has even come to clean more than once in a week to fix an algae issue with no extra charge. Not one pool service in the six we have had over the years ever did that. We called him one day to problem solve an equipment failure and he was here within 3 hours, then got the part and had it back up and running the very next day. I feel like I have my own personal pool service- fantastic!

Great service to fix the pump leak, fast response to schedule a service, showed up on time per the…read moreplan, and replaced only the necessary parts. Quality job that fix he problem.

Knowledgeable employees and fast courteous service. I like the free water testing for many more…read morething than my home tester. They also, based on the size of your pool recommend the amount of which chemicals at add to correct any issues identified. I visit with a water sample pretty often and also call for advise when things in the pool go sideways.

Horrible customer service. Nobody in the store and I literally had to stand there a while before…read morethey even asked if they could help. Then it got better...zero assistance even with a name plate information off a standard 1.5 HP motor and impeller. I start looking it up on my phone because they didn't bother with their computers. Then I say my reception is poor and their own answer was yes it's poor in here. I then asked my self why I even bothered coming to a pool store when they give zero help! I'm simply going to buy online as I apparently need to do their job as well. No wonder people are moving to buy more online with this low level, or no level, of service.

Jacuzzi Pool Filter assembly failed and Leslie's refused to handle the warranty within my 2 yr…read morewindow. I had purchased an extended warranty as well. I had to contact WaterWay directly and wait two weeks for the new filter housing. They manager at Leslie's wasn't nice about it. He just shrugged his shoulders and said that's how it is. Jacuzzi has since sold to WaterWay Plastics. Already frustrated with having to do the work my service provider (Leslie's) should be doing, I was then presented with a $300 invoice for labor after install. I refused to pay for service I had already paid for up front with the extended warranty. The service techs were both very nice but I got the feeling they were not going to get paid by Leslie's for the work. Needless to say, I will never order anything from Leslie's again. A local small contractor will likely provide a better experience.

Amazing service from the store General Manager Heather and the store tech Chris. The field tech…read moreSteve is absolutely the best as he's knowledgeable, friendly, conscientious and prompt. When I had an earlier issue, it escalated to their Vice President Greg who was on top of it and appreciated the feedback. This store and company are the perfect example of a company that understands great customer service. I highly recommend them for all your pool needs.

We've been a customer of PS Pools for many years. They have always provided excellent service and…read morequick communication. I appreciate how they stay on top of our equipment, always knowledgeable and suggesting and completing repairs when necessary. I highly recommend you considering PS Pools if you're looking for great service for a good value.

PS Pools has been professional and responsive in maintaining our over 20 yo pool. We have had a…read morefew companies over the years and we are sticking with PS Pools. Considering the significant amount of leaf drop they contend with every year, the pool has never looked better!