Used South Austin Pool Service again recently, pump went out and was looking at a 3K replacement…read more They were able to get things working for a FRACTION of the cost. I bet if I brought out 10 different companies, 5 of them would have just make me switch the pump out for the 3K. I appreciate the effort and honesty of this small business!

Apparently, Derek had some time free up because he dropped by several days before our appointed…read moredate. That was great, our pool was getting greener by the day. He fixed the air leaks and replaced all of the old pipes and fittings quickly and at a reasonable price. Our old pool guy failed to fix the air leak after two attempts and a big bill. Derek really knows what he is doing; he will be our go-to pool equipment repair guy hereafter.

Liam did an excellent job - he responded quickly, figured out what was wrong, ordered the part and…read moretook care of the repair ASAP. Great customer experience and I'll call him again next time I need pool repair.

Super responsive, helpful, and has done a great job for us. Kiwi repaired our pool about 8 months…read moreago and provided great service. Most recently we needed assistance with our hot tub and they helped guide us to the solution without even having to come for a repair. Amazing! I highly recommend Kiwi. They are honest, prompt, and great at what they do.

I can't even begin to tell you how fast and thorough these guys are! If you have ANY kind of…read moreHayward issue, these are your guys, period. I had a heat pump issue and FINALLY got referred to Wade. He was in my neighborhood, so he was here in 15 min. He knows exactly what's wrong with it, and will repair on Wednesday when he has the part. Doesn't get any better than that. Five solid stars, ten if I could!

Our Haywood pool light went out and it was out of warranty so A&S recommended 2 companies. I chose…read moreto call Wade. He was responsive and took care of our issue right away. At the same time he recommended a great addition that we (probably didn't listen to or consider while installing the pool) which we hired him to come out to install as well. I didn't feel like he was 'upselling', but rather he respected me enough to educate me on options. Ex: going from a pool light switch (stand there for minutes locating the color you want) to a color dial. Genius! He's extremely knowledgeable, kind, respectful and dependable. I'd give Wade a call for your pool issues!

I switched pool companies after the communication and scheduling fell apart. Like a lot of people…read morehere, I read the reviews and called. My service manager is Bobby, and he is training a whole crew in preparation for summer I imagine. Bobby is straight forward, efficient, welcomes questions, explains things and if you tell him something isn't quite right, he resolves it. Communication is terrific from Patriot. Sure, you get a standard readout of the service, but there will also be notes from the team answering your question, recommendations, etc. Sure, I'm new, only 2 months with them, but so far, stellar service.

This company has repeatedly no-showed and given poor cleaning service. This particular week, we…read morefollowed their recommendation to replace the whole filter pump unit because they said the leak was on the housing. They left after repair with it not functioning correctly (air in the system which can damage unit) They came today for cleaning and left or just the same. I turned out off and guess what - leaking worse, not from filter. I assume this whole thing was to damage the new holler and blame us so they think they can charge us for yet another replacement whole unit next week. They are going to lose a customer of many years DO NOT HIRE THEM!

Well, unless you are willing to risk an experience like mine, don't spend any of your time with…read morethis company. Contacted them on 1/6/26, to repair an area of our pool deck that was cracked. Luis came out the next day, seemed legit, and we agreed a few days later on the work to be done and the price. He said they were a few weeks out on the schedule, which was fine with me. Contacted Kingz again on 2/4, inquiring about the start date of the project, and received no response. Contacted Kingz again on 2/6, and was told the schedule had been pushed back, due to weather. Kingz contacted me on 2/16, with a couple of potential start dates, and I chose 2/26. Kingz sent over the Docusign contract link, signed by Luis on 2/17. I signed it on 2/19, and thought we were ready to roll on 2/26. Sent a text to Kingz on 2/25, asking if everything was ready to go the following day. No answer, so sent another text at 7:21am. The answer finally came at 10:40am, stating that Kingz was working on a commercial job, and "We're unable to get started on your project at this time." They did offer me $300 for compensation for wasting my time over the previous 7 weeks, so I guess there's that. I passed, as my time is certainly worth more than that, but found out in small claims court that someone's personal time has no monetary value in cases like this, breached contract or not. My advice, if the above sounds like a bad experience, is to not spend any time with these folks. If you do go down the road with them, and again, this is solely based on my real life experience, know that the contract you sign with them might not be worth what you think it is. Kingz breached that contract by not showing up on 2/26, ("The Term"), and also by terminating the agreement when they said they weren't going to start the project at that time, (Rights of Termination). Oh, well. It's time to find a contractor that I can trust.

I could not be more pleased with the work KINGZ Pool Services did on my pool coping and deck, and I…read morehighly recommend them! My pool originally had approximately 70% flagstone coping, while the remaining 30% had the existing concrete deck extending all the way to the edge of the pool. Over time, the concrete deck had moved and developed cracks, many of the grout lines between the flagstone coping had either cracked or was gone and the area where there was no coping had developed major cracks between the concrete cantilever and the tile line. Those cracks were allowing water to get behind the pool. KINGZ Pool Services recommended cutting back the concrete and installing Oklahoma flagstone coping around the remaining 30% of the pool and to regroup everything. I'll be honest -- I was scared to death to have someone cut into my existing pool deck! But it turned out to be the best decision I could have made. The transformation is incredible. They matched the new Oklahoma flagstone to the existing coping so well that, unless you knew there had originally been no coping in that area, you would never know it wasn't there from the beginning. They also expertly repaired the cracks in the existing concrete deck and paint-matched the repairs to the surrounding area. The result is incredibly seamless. They removed all of the old, deteriorated grout between the existing coping stones and along the tile line and re-grouted everything. They also properly cut back a line between the coping and deck so they could install mastic where it belongs. Previously, there was no mastic between the flagstone and the deck -- just grout that had worn away in many places. The entire job was completed in less than two days, and their attention to detail was outstanding. They were courteous, professional, and did an excellent job cleaning up when they were finished. They covered the pool during the work, and although there was understandably some dust left in the water, they actually got into the pool and removed the larger pieces that had fallen in. My filter and pool cleaner will take care of the remaining fine dust over the next couple of days. The quality of the workmanship, the attention to detail, the excellent color and stone matching, and the overall finished product exceeded my expectations. And they did it at a great price. If you need pool coping, deck repairs, grout or mastic work, or any of the other services they provide, I would absolutely recommend KINGZ Pool Services. I am extremely happy with the finished product and would use them again without hesitation!

Quick and easy. Reasonable quotes. They replaced my failed Paramont UV2 sanitizer with a Pentair…read moreIC40+ salt water generator

American Spa and Pool - Pentair Warranty Service…read more Dale from American Spa and Pool is fantastic. My wife and I always have a great experience whenever he handles our Pentair warranty service. He's friendly, professional, and gets straight to work. His knowledge of Pentair products is outstanding, and he consistently diagnoses issues correctly the first time. I appreciate that he explains the problem, answers my questions, and doesn't mind me watching him work. He kept me informed throughout the entire repair process, which gave me total confidence in the service. American Spa and Pool continue to deliver excellent support, and Dale is a big reason why I highly recommend them.

The ABSOLUTE BEST pool service we have had since we put in our pool in 2012! Issac has been able to…read morequickly resolve any pool issue for us whether it's cleaning or service. He has even come to clean more than once in a week to fix an algae issue with no extra charge. Not one pool service in the six we have had over the years ever did that. We called him one day to problem solve an equipment failure and he was here within 3 hours, then got the part and had it back up and running the very next day. I feel like I have my own personal pool service- fantastic!

Great service to fix the pump leak, fast response to schedule a service, showed up on time per the…read moreplan, and replaced only the necessary parts. Quality job that fix he problem.

Knowledgeable employees and fast courteous service. I like the free water testing for many more…read morething than my home tester. They also, based on the size of your pool recommend the amount of which chemicals at add to correct any issues identified. I visit with a water sample pretty often and also call for advise when things in the pool go sideways.

Horrible customer service. Nobody in the store and I literally had to stand there a while before…read morethey even asked if they could help. Then it got better...zero assistance even with a name plate information off a standard 1.5 HP motor and impeller. I start looking it up on my phone because they didn't bother with their computers. Then I say my reception is poor and their own answer was yes it's poor in here. I then asked my self why I even bothered coming to a pool store when they give zero help! I'm simply going to buy online as I apparently need to do their job as well. No wonder people are moving to buy more online with this low level, or no level, of service.

Jacuzzi Pool Filter assembly failed and Leslie's refused to handle the warranty within my 2 yr…read morewindow. I had purchased an extended warranty as well. I had to contact WaterWay directly and wait two weeks for the new filter housing. They manager at Leslie's wasn't nice about it. He just shrugged his shoulders and said that's how it is. Jacuzzi has since sold to WaterWay Plastics. Already frustrated with having to do the work my service provider (Leslie's) should be doing, I was then presented with a $300 invoice for labor after install. I refused to pay for service I had already paid for up front with the extended warranty. The service techs were both very nice but I got the feeling they were not going to get paid by Leslie's for the work. Needless to say, I will never order anything from Leslie's again. A local small contractor will likely provide a better experience.

Amazing service from the store General Manager Heather and the store tech Chris. The field tech…read moreSteve is absolutely the best as he's knowledgeable, friendly, conscientious and prompt. When I had an earlier issue, it escalated to their Vice President Greg who was on top of it and appreciated the feedback. This store and company are the perfect example of a company that understands great customer service. I highly recommend them for all your pool needs.

They were taking care of my pool while we left town for 6 weeks. They took a picture each week and…read moresent a thorough report. I loved their responsiveness.

We've been a customer of PS Pools for many years. They have always provided excellent service and…read morequick communication. I appreciate how they stay on top of our equipment, always knowledgeable and suggesting and completing repairs when necessary. I highly recommend you considering PS Pools if you're looking for great service for a good value.