Alice, the assistant manager is just rude for absolutely no reason! She acted like we were stupid…read moreand said that didn't have the part that they had online for pickup. Drove 30 mins for nothing plus got treated rudely.

For the past two years. They have not had one thing that I have need. The items are not difficult…read more The manage tells me today that maybe it will come in on the next truck??? She is very sorry , great answer I think she felt like she solved my problem. I explained customer service is not sorry. They try to help solve my problem. I ask if I could get one overnighted from their warehouse, she comes back with we don't do that you can try to get on the website yourself. Last year was worse. They blamed it on Covid. What is their problem this year. They are a pool supply. Doesn't take a mental giant to figure out you need to stock enough of the common items. Very very poorly run store and company

UPDATE TO THE NIGHTMARE: AS soon as we posted the review below, Paul (Sales/Principal of company)…read morecalled us. He wants to all the sudden make everything right. Wants us to move forward. We asked him to come to our home to view the issues and discuss with us. He came today 6/17, never looked at anything. He is ill apparently, so he sat at one end of the pool and took notes of what we said. He stated they would have a meeting and get back to us. A couple hours later he calls with an offer $2200.00 or he fixes the issues. I said so you are trying to buy us off? Basically! I told him I would have to call him back after speaking with my husband. I call back to let him know we want the issues fixed not his pay off and that we would like to know/scheduled of when the repairs/work would take place. To which he said is impossible but he will do his best. He states everything has imperfections and its not even a big deal. Again, he didnt look at the pool closely and most issues are only seen when you are in the pool, because that's when you can see the complete inside of the concrete, bull nose, trim areas. Only if we sign a NDA would he remedy the items that his crews and him should have take care of already! Actually, never should have been left like this to begin with. I refused to sign the NDA and take down my reviews prior to the work as he wanted. So, we are left with a poor job by Aquamarine pools still. NIGHTMARE!!!!! I honestly cannot believe the reviews here, my husband and I had nowhere close to the experience that others are posting. These have to be paid reviews based on our experience. To date, we still have issues that need to be resolved and as usual Toinette says it's up to the mason guy or up to me to contact their contractor. I have received many rude texts and emails during the entire process from the team, to include Paul (sales) and Toinette as well. Our so-called new pool looks like we have had it for 10 years due to the poor workmanship. We had trenches in our yard for much longer than we should have as they didnt even know they were there supposedly. How did they not know they dug them and left them. Was told pool school Paul would clean up all their trash and fill in our trenches. Of course, when he arrived he laughed and said that's not his job. Toinette said it's just small areas until I sent her pics to let her know what we were actually dealing with. He also laughed when we asked him when we would need to use Jacks magic pink stuff that was listed as a must have item to have. Spent $89 on it and Paul said we don't need it. (they will not take them back so out of pocket here also) I made multiple complaints and not once did anyone come out to look at the nightmare we were dealing with. They blatantly did not care, DO NOT care and are awful at customer service. They get your money and then leave you with a disaster of a pool. We are still left with an unsatisfactory job. There is way too much to even put in this review. I attached pictures and screenshots as proof of our nightmare experience here posted there. Project start date was 4/1/2024. Hopefully no one else receives the same treatment as we did. I really hate having to post such things but this entire experience has left me with many sleepless nights and a lot of stress and I think they should take some accountability for how they have treated myself, my husband and our home. Who wants to have wasted $65K??!!! If anyone wants more information I would be happy to provide.

Great job. I was very impressed with the final product. Crew was professional and cleaned up…read moreafterwards. Showed up when they said they would ¹

After spending tens of thousands to fix the falling retainer walls and cracking moving pool deck…read moreand finishing the stucco job that Bobby never finished NOW my pool lights aren't working. my pool is not much over a year old. bobby and Trinity took my just under 250 thousand dollars and ripped me off with the worst construction and not even the pool lights are quality I paid for TOP quality and was ripped off by horrible work. potential pool buyers BEWARE! and if you like email me and I'll show you.

They broke my irrigation system. Owner peeped through my back windows. Let his dog into my property…read morewithout permission and didn't clean up after it. The decking they poured, is all messed up. Water collects in spots when it rains and then goes onto my back porch. Ruined my sod replaced it with mulch crappy mulch. Changed my design after collecting additional funds for concrete, then shorted me concrete. Structures are uneven, stucco work is poorly done. New pool equipment installed had leaks. Told the owner when they installed and they left it. Ended up calling another more experienced and ethical pool company to replace. Issues and concerns have been raised to this company via email and they have failed to do their jobs. When they received all the funds the owner decided to try and force us to sign documents accepting the condition the tiles are in. When we refused to sign he pulled his crew off the job. They was supposed to seal the tiles around the pool and refused to do it and sent an email stating they are finished. This company has caused a significant amount of damage and refuses to fix any of it. Be very weary of this company

The sales of my spa in 2020 was adequate but I've had to have repairs twice and the repair people…read moreare unprofessional, rip offs and don't call back when they say they will. I would give the repair people a negative mark and the sales a 4

I love this company! Great company and an even better group of guys to work with! Chemical free and…read morealmost maintenance free hot tub. Go by and see them you won't regret it! Tell them Lisa sent you!

Been taking care of our pool myself for 6 years and just got tired of it. Saw a recommendation for…read moreJP Pool & Spa on Nextdoor and decided to give them a try. Fair price, prompt courteous service and the pool has never looked better!

From the owner: Electrically certified technician 10+ years experienceread more

The Bearded Pool Guy was great (love the name too!). He came to my place soon after I called,…read moretrained me on using my existing vacuum system (which was what I needed) and was very patient in doing that.

Our former pool service retired, and sold the company, so we scrambled to find a new service. The…read moreBearded Pool Guy came highly recommended, so we decided to hand the maintenance of our pool over to RJ. It has been about six weeks, and we are very pleased. We thought our former company was good, but RJ is better! More thorough in cleaning, more knowledgeable about pools, water quality and equipment. We use our pool a lot, and it has never seemed so crisp and clear.

Staycation was an absolute dream to work with. Jeff and Kelley were knowledgeable, kind, patient…read moreand overall some cool people to work with. They helped me with getting the exact pool I had dreamed about having since I was a kid. You'll find a lot of pool companies in town but Staycation is the only one worth doing business with. Reach out to them for quality work and craftsmanship.

Staycation Fiberglass Pools are very knowledgeable in what they are selling to you any question you…read morehave about start to finish they answered. They make you feel comfortable about the decision you are making not pressured into. This I know without a doubt the best decision and investment I have made for my family and I.

Such a great service offered! After receiving our Twilight 240 spa, I too being a new spa owner had…read moremany questions about properly setting up. Ted was incredibly helpful guiding us through the initial steps and using proper chemicals and amount of each. Our initial set-up was a Bulls Eye, water was perfect in all area's. Since that set up, Ted has been super helpful in guiding us with additional questions as we maintain the condition of our water. We are so grateful that we purchased our Master Spa and were connected with Lonestar for our service needs. Buying additional chemical and having it delivered when Lone star is in the area is a SUPER Bonus. Thank you, Lonestar Spa Services, for making spa life a Breeze!

Ted and crew did an amazing job on both sides. this wasn't the cheapest option. in the middle of…read morequotes id gotten, but im super happy i went with them. they are real pros and know their hottub/swimspas inside out. also they are a resource for any future issues. got me all set up with instructions on everything i need to know with many tips to avoid common mistakes. if i were to do another move i wouldn't consider anyone else.

Dream Pool Creations is an awesome company. From the initial quote to post-completion service, you…read morefeel like you are a part of their family. They keep you informed throughout the process and are VERY transparent about what is going on. They always notify you when workers are coming, and the owner personally shows up multiple times each week to ensure that the work meets his very high standards. The quality of the workmanship is remarkable, our pool is a very simple rectangle but looks like something you would see in a resort. They will not only build your pool, but you can also have them do your maintenance at a very reasonable price. There is no doubt that Dream Pool Creations takes pride in their work and I would not even think twice about referring them to friends and family. I am a disabled veteran, so I had some requirements to ensure that I can use the pool safely. The owner spent hours with me designing a pool that would fit my needs and make sure I would be safe in the pool as well, this personal touch to already stellar service is something you do not experience often these days. After this process, I was provided with 3-D mock-ups of what the pool would look like in my backyard, which was instrumental in finalizing the design. Work began promptly and the work site was so clean at completion, you would never have been able to tell a pool was just installed. High-pressure sales tactics are not used by this company, they provided me with a fair quote upfront. They will not call you a week later and tell you "If you agree now, we can take 10% off", or "I spoke with my manager and I was told if you sign now, we will give you a discount." Follow-ups were to ask if I had any questions and they were always respectful and never tried to guilt trip me or sway me to make an emotional purchase decision, it is obvious that Dream Pool Creations wants to establish a great vendor/customer relationship, not just sell you a pool.

From the owner: We are proud of our work and we will make your dream backyard a reality! read more

I would highly recommend Kingz Pool Services. I recently hired Kingz Pool to remodel my swimming…read morepool including replaster, replacing old lights with new LED fixtures, installing new tile, and repairing leaks in the spa. Luis, the owner, was incredibly helpful in explaining the process and working through options to stay on budget. I really appreciated how responsive and communicative he was during the remodel. He delivered what they said they were going to do in the timeline promised. His team showed up on schedule, and worked efficiently and professionally. Before choosing Kingz Pools, I reached out to several other contractors but either never got a call back, they didn't show up, or their bids were not reasonable. Kingz Pools provided a fair estimate, stuck to the agreed timeline, and delivered exactly as promised. If you're considering a pool remodel, I highly recommend giving Kingz Pools a call. They truly delivered a top-notch experience from start to finish and the pool remodel looks great!

As everyone has noted - Luis is a pro! Super responsive, professional, with fair pricing.... work…read morewas right on schedule, within the estimate, and looks great! A total pleasure to work with.