UPDATE TO THE NIGHTMARE: AS soon as we posted the review below, Paul (Sales/Principal of company)…read morecalled us. He wants to all the sudden make everything right. Wants us to move forward. We asked him to come to our home to view the issues and discuss with us. He came today 6/17, never looked at anything. He is ill apparently, so he sat at one end of the pool and took notes of what we said. He stated they would have a meeting and get back to us. A couple hours later he calls with an offer $2200.00 or he fixes the issues. I said so you are trying to buy us off? Basically! I told him I would have to call him back after speaking with my husband. I call back to let him know we want the issues fixed not his pay off and that we would like to know/scheduled of when the repairs/work would take place. To which he said is impossible but he will do his best. He states everything has imperfections and its not even a big deal. Again, he didnt look at the pool closely and most issues are only seen when you are in the pool, because that's when you can see the complete inside of the concrete, bull nose, trim areas. Only if we sign a NDA would he remedy the items that his crews and him should have take care of already! Actually, never should have been left like this to begin with. I refused to sign the NDA and take down my reviews prior to the work as he wanted. So, we are left with a poor job by Aquamarine pools still. NIGHTMARE!!!!! I honestly cannot believe the reviews here, my husband and I had nowhere close to the experience that others are posting. These have to be paid reviews based on our experience. To date, we still have issues that need to be resolved and as usual Toinette says it's up to the mason guy or up to me to contact their contractor. I have received many rude texts and emails during the entire process from the team, to include Paul (sales) and Toinette as well. Our so-called new pool looks like we have had it for 10 years due to the poor workmanship. We had trenches in our yard for much longer than we should have as they didnt even know they were there supposedly. How did they not know they dug them and left them. Was told pool school Paul would clean up all their trash and fill in our trenches. Of course, when he arrived he laughed and said that's not his job. Toinette said it's just small areas until I sent her pics to let her know what we were actually dealing with. He also laughed when we asked him when we would need to use Jacks magic pink stuff that was listed as a must have item to have. Spent $89 on it and Paul said we don't need it. (they will not take them back so out of pocket here also) I made multiple complaints and not once did anyone come out to look at the nightmare we were dealing with. They blatantly did not care, DO NOT care and are awful at customer service. They get your money and then leave you with a disaster of a pool. We are still left with an unsatisfactory job. There is way too much to even put in this review. I attached pictures and screenshots as proof of our nightmare experience here posted there. Project start date was 4/1/2024. Hopefully no one else receives the same treatment as we did. I really hate having to post such things but this entire experience has left me with many sleepless nights and a lot of stress and I think they should take some accountability for how they have treated myself, my husband and our home. Who wants to have wasted $65K??!!! If anyone wants more information I would be happy to provide.

Great job. I was very impressed with the final product. Crew was professional and cleaned up…read moreafterwards. Showed up when they said they would ¹

I have been trying for a couple of years to find a competent and reliable hot tub repair business…read more I accidentally trolled across this place and ended up leaving a voice message requesting contact. 2 days later after numerous texts and phone calls William serviced me hot tub. He was extremely knowledgeable and took time to teach me a lot about my tub. he fixed and was very pleasant to work with. This is the only place I will call from here out ! Thank you William. I always trust a repairman with roughed up calloused hands, that comes from more than answering phones and ordering parts. Bob Travis

Got a great used Jacuzzi at a good price. Friendly service, too. They worked with us to make sure…read morewe got the right tub for our needs, without overspending.

Big Star Backyards is--hands down--the best spa purveyor in the Austin area. We shopped around to…read moredo due diligence, and not only were the prices better across the board at Big Star, but the sales guy we worked with (Chad) was WAY more knowledgeable. Turns out this is a family business, which makes sense why Chad knew the Jacuzzi system backwards and forwards. Probably been hearing about hot tubs since he was a kid. Also, he had just the right touch. He knew the products were quality, so he didn't pressure us or upsell. He let the products do the talking. He earned our trust and delivered on it 100%, including being responsive over text as I got the whole thing installed and set up. Service that really went above and beyond. The only thing I would add to the Big Star business model: a subscription plan to get the chemicals delivered automatically. Would love to set it and forget it, with my money going to a locally-owned, family-run business instead of Amazon. Support small businesses!

*BUYER BEWARE* THEY SELL YOU A TUB BUT DO NOT SERVICE IT COMPETENTLY…read more I spent approximately $13,000 on a Wellis hot tub from Big Star Backyards. About 3 1/2 years later (still under warranty), it developed what was initially a relatively minor leak. That was the beginning of what has now become a six-month ordeal. Since February, I've endured multiple paid service visits, repeated repair attempts, months of downtime, and countless emails and phone calls coordinating repairs with both Big Star Backyards and Wellis. Despite all of that, the leak has progressively worsened rather than improved. The most frustrating part is that what began as a slow leak has now become a spa that can lose nearly all of its water within approximately 24 hours after being refilled. Throughout this process, I've done everything asked of me. I've coordinated appointments, rearranged travel, filled the spa when requested, taken videos documenting the leaks for the technician, and remained patient while waiting weeks for parts to arrive. Unfortunately, despite all of those efforts, I still do not have a functioning hot tub. Rather than taking ownership of why repeated repairs have failed, the conversation has increasingly shifted toward my water chemistry--even though the spa is still under warranty, the water was balanced immediately after repairs, there were no guests using the spa, and it leaked nearly empty immediately after being refilled. That explanation simply does not align with what actually occurred.

Went and ordered our pool today from Leslie's. Their customer service was great. Eric was very…read morehelpful and knowledgeable. We came back here after speaking to Zach a month ago, he was very informative as well. Can't wait to get our pool installed in approx 2-3 weeks.

Called today and Jordan was great. Knew exactly what I was looking for as was very knowledge…read more Great person to talk to.

The sales of my spa in 2020 was adequate but I've had to have repairs twice and the repair people…read moreare unprofessional, rip offs and don't call back when they say they will. I would give the repair people a negative mark and the sales a 4

I love this company! Great company and an even better group of guys to work with! Chemical free and…read morealmost maintenance free hot tub. Go by and see them you won't regret it! Tell them Lisa sent you!

My husband and I ordered the Roosevelt Hot Tub February 2026, mid month. We received it on our back…read moreporch Tuesday April 28th 2026. Put all day 1 chemicals in it, day two Wednesday put second day chemical and by early evening we were sitting relaxing in the tub. It wouldn't keep the heat, never got hotter than 95, the Max is 104° We understand it takes time initially to heat the tub to max. Thursday we didn't get in, nor Friday, however, I did go out to test water temp and it was cold. It never heated. I tried to start the heat again, and the control panel would NOT work. Nothing came on, no lights, nothing. My husband texted our salesperson and I called the store. Apparently, our sales guy was busy with another customer. We got a call shortly after from the tech guy I guess. He asked if we reset, explained my husband had already done that AND checked the brackers AND tested the outlet with hair dryer. Still, nothing. correction hair dryer came on NOT tub. Then a woman called to set up a repair appointment, Monday is the soonest she said, ok find. Hung up, she called again. Apologized. And said Tuesday actually because she only had one repair guy. I'm FURIOUS at this point. Almost $6000.00 hot tub and nearing three month wait and NOW this. It's bullshit and we won't be back to this store to do anymore shopping. VERY VERY Disappointing! Oh ps.... upon delivery they forgot our steps and said they were on back order but I went to store second day, and our sales guy told us they had excess supply and didn't understand why they didn't bring it. Well. Because they forgot and then told us some BS to take it off of them smh. Horrible experience!

Super easy to work with. We found a game system we loved. Great delivery and set up. No issues! 5…read morestars!

I had A-Tech Pools come out to service my above-ground pool and clean my sand filter for the first…read moretime in four years. They did an excellent job from start to finish. They were professional, knowledgeable, and took the time to make sure everything was cleaned and working properly. The service was prompt, and my pool is running better than it has in a long time. I highly recommend A-Tech Pools to anyone looking for honest, reliable pool service. Great work and outstanding customer service!

Last weekend we took out pool pump to A-Tex hoping to get a replacement…read more Rocky waited on us This man was a true blessing He looked at the pump and realized it had a faulty cord He replaced it within 10 minutes Charged us for the cord only The pump is working better than ever!! Thank you Rocky

Absolutely amazing store. They have so many options and their team was super helpful. I would…read morerecommend them to anybody.

Service after the sale is incredible! Anytime I have a question I just text Chad and he helps me…read moreout. We recently had a technical issue with our tub and setting up the service appointment was very simple and straightforward. These guys are great!