Crazy honest and excellent service event when they couldn't help. First off, we have a pool with a…read morehost of problems. I called and Poolsmart after reading some reviews and their office help was even amazing. Carrie called me back immediately, texted me confirmation times and even helped to coordinate a later arrival of her team. Spot on great communication. Ryan came out to look at our pool for a quote and was patient and listened to our concerns. After doing some research, he decided his company wasn't the right fit for the work we needed done. Instead of declining the job, he went above and beyond finding a company with a good reputation that could do the work we need. He even called the company personally to explain our particular situation and ensure they would be able to help us. I almost want to buy another pool to have them help us out - Almost!

Fast to respond. They were out the next day to do the leaking test. Identified the 2 problems and…read morereturned the next day (a Sunday) and completed the repairs. Great guys and the least expensive quote. Will definitely use again if needed.

Generally a good experience and I would definitely recommend. The prices were reasonable (I'd…read moreestimate about average for the area) but quality of service was fantastic. Justin and his team were very responsive, communicative helpful and prompt. Frankly whatever mobile app/platform they use for payment and quote approval leaves a lot to be desired and was the worst part of the entire experience. That said, they promptly fixed the issue and refunded the additional unapproved credit card surcharge. Note to management: I'd consider other payment systems/options if i were you.

Ironically I would love to state more good things about them. But how they treated me on the first…read moreday. And all the other negative things the place and folk did to me. In lieu of walking in. It was not ok. And the owner is a complete turd. And how they treated me and in kind with my fam. Or the black woman I am with or have been seeing. Not allowing one to learn at home or deleting and bullying associates. As well, he or they also did not have proper training or the fact of even allowing someone. I had great things to say and think upon with this company too or had wanted. I never like to talk down to a company. Guy and his wife and others didn't even give folk a chance.

We are so pleased with our pool pump repair, by Graham, with Prime Pools…read more He is so knowledgeable and was able to fix a pump, in one visit. We are so pleased to have found such a wonderful, smart, kind, skilled technician!

The General Manager, Stephen came out to visit, apologize, and rectify the issue that occurred in…read moreMay in which I was charged for a chlorine wash that didn't occur, and a filter clean that resulted in a huge mess. He offered a full refund and a free pool cleaning service and chemical balance. A rep came today to clean and balance the chemicals.

Our pool had been losing a little water for a couple years. 12 months ago it became worse and I…read morehired a company to locate the leak. We didn't fix the leak at that time because the company had only a "general idea" of where the leak was in my cool deck. So they simply plugged off the spa return lines to stop the leaking. I waited until this fall to get it fixed after the spa began to lose even more water dropping to the lowest level return lines/jets. Like most, our pool and spa are connected but it was apparent that the leak was tied to the spa. Rather than call back the original company, I began to research "leak detection" companies again and after a few phone calls and reading reviews and recommendations, I decided to call Brent Bailey at A+ Pool Leak Detectives. Correctly locating a leak is very important because it could mean cutting through the cool deck, cutting into the side of your spa or even the pool itself. If you are lucky it will be around the skimmer or some other area similarly easy to fix. If you have to cut into the cool deck or the side of the spa and then dig down to locate the broken pipe, it can be very expensive and time consuming if you the company doesn't correctly locate the leak . Not only that, it defaces your spa or cool deck which in my case I had just had refinished a couple years ago. In order for a leak detection company to accurately locate a leak, it takes know-how and technology. Brent uses thermal imaging, a cable-based camera which he can insert into any of the lines as well as a sounding device. Without these tools, finding a leak can be sketchy. Brent systematically diagnosed the exact locations of two leaks using all of these tools and used each of the tools to validate the location of the leaks. He had to remove tile from the spa and air hammer out the concrete around the broken pipes feeding the return lines/jets. He also then cut a 1 foot square out of our cold deck and was able to dig down to the exact location of the second leak. I am so very glad that Brent was able to pinpoint exactly where the leaks were in order to minimize the cutting and air hammering of the concrete. Brent's assistant, Omar, carefully removed the tile on the outside of my 23-year old spa, chiseled out the concrete, fixed the leak and replaced the tile so it looks original. Omar also cut through our cool deck creating only a 1 foot square hole before digging down a couple feet to the broken pipe. When all done, he replastered my cool deck and my problems have been solved. When you contract with a company, you need to trust them and trust that they have the know-how to accurately locate the leak. Brent is professional and you can trust that he will be very forthright about what needs to be done without exaggerating or inflating the size of the job. Brent is a pleasure to work with and I highly recommend A+ Pool Leak Detectives.

I cannot recommend A+ Pool Leak Detectives…read more Brent came recommended by our realtor and was initially responsive when scheduling our pool inspection, but everything after that was frustratingly unprofessional. We happened to be standing outside when he arrived, but he walked up to our house and immediately started taking photos of the front of the property without introducing himself. We actually had to walk over and ask who he was. After the inspection, Brent told us we'd have the report the next day. Instead, he disappeared. Our calls and emails went unanswered, and our realtor ultimately had to track him down. Four days later, we received a poorly written report with no apology or explanation for the delay. Brent also admitted he had somehow lost the inspection videos and said he would come back the next day to retake them. That was over a week ago. We still haven't received the videos, and once again, our calls and emails have gone unanswered. When you're hiring an inspection company during a real estate transaction, communication and follow-through are essential. Unfortunately, A+ Pool Leak Detectives provided neither. I would strongly recommend looking elsewhere.

After consultations and quotes from multiple different pool builders, we ended up building our…read moredream backyard with Aqua Logistics, and I am SO glad that we did. Jareb was amazing to work with from the beginning. His straightforward approach and transparency throughout the process was amazing. We came to him with our wildest dream pool and a strict budget, and he was able to make it happen! He took our vision seriously and patiently helped us pick out each detail, showing us real life examples. He then handled all of the permits with the city, and got the forms ready for our HOA. It was so easy for us, and we had approvals very quickly. I also was impressed with Paul, our project manager, as well as all of the excellent and professional workers who spent long hours building the pool itself. Each team was respectful, clean, and kind. Paul organized each crew with shocking efficiency, and communicated with us every step of the way. Whenever we had questions, Paul was there to answer! Along with the pool and patio that Aqua Logistics built, we worked with Jareb's recommended landscaper, Carlos, on all the landscaping, fencing, irrigation, wood decking, and hardscaping. He and his team were amazing as well. Overall I would highly recommend this company. I can be a nervous client when it comes to building things, and this team instilled confidence in their skills and quality from day one. The whole build took 8 weeks start to finish, and the final product is an absolute dream. Thank you so much to the team!!! We love our pool and backyard oasis!

We can't say enough good things about Jareb Logan and his team at Aqua Logistics Custom Pools…read more After getting completely ripped off by Omnia Outdoors, we were devastated and unsure if we'd ever see our pool finished. Then Jareb stepped in and quite literally saved us. From the very beginning, he was upfront, honest, and professional. He took on our project after Omnia didn't pay our gunite contractors, a project less than half finished, and handled it like a true expert. The level of communication we received from Aqua Logistics was outstanding. They were always super responsive, keeping us informed every step of the way. Even after the job was completed, Jareb and his team have continued to be there for us--whether it's a question, a concern, or a minor issue that pops up, they're quick to respond and ready to help. That kind of ongoing support is rare and something we appreciate more than we can say. If you're looking for a pool company that does what they say they'll do--and then some--Aqua Logistics Custom Pools is it. They're the real deal and a breath of fresh air in an industry where it's hard to know who to trust. If you're looking for a company that stands by their work and truly cares about their customers, this is it. Jareb and his team restored our faith in this process, and we're beyond grateful.

I switched pool companies after the communication and scheduling fell apart. Like a lot of people…read morehere, I read the reviews and called. My service manager is Bobby, and he is training a whole crew in preparation for summer I imagine. Bobby is straight forward, efficient, welcomes questions, explains things and if you tell him something isn't quite right, he resolves it. Communication is terrific from Patriot. Sure, you get a standard readout of the service, but there will also be notes from the team answering your question, recommendations, etc. Sure, I'm new, only 2 months with them, but so far, stellar service.

This company has repeatedly no-showed and given poor cleaning service. This particular week, we…read morefollowed their recommendation to replace the whole filter pump unit because they said the leak was on the housing. They left after repair with it not functioning correctly (air in the system which can damage unit) They came today for cleaning and left or just the same. I turned out off and guess what - leaking worse, not from filter. I assume this whole thing was to damage the new holler and blame us so they think they can charge us for yet another replacement whole unit next week. They are going to lose a customer of many years DO NOT HIRE THEM!

Smooth transaction and speedy service!!…read more They did a great job replacing our pool light. All throughout the process they provided quick replies to our messages and always directly answered our questions. I also appreciated that they provided us with additional options to work within our budget. Provided requested services within the week. We are very pleased with the repair they made on our pool.

Darrin removed the water heater and installed an erosion feeder. The cost was reasonable, the…read moreservice was prompt, and Darrin took his time to explain the changes he made and instruct me on how to use the erosion feeder. I will definitely hire A&B Pools for my next repair.

Since I was extremely satisfied with the previous service from Austin Pro Leak, naturally I called…read morethem again to install a new pool filter I had to get. Just like the first time, Will was timely, polite and very professional. It ended up being more than the original quote but it took twice as long as originally anticipated. Considering I needed a lot of re-plumbing since I changed from a sand filter to a cartridge filter, I felt the price was fair. On a side note - last year, my pool service company said the pump, which was originally installed by Austin Pro Leak, wasn't working properly. True to their word and warranty, Avery from Austin Pro Leak went out and checked the equipment and it was fine, my pool service company had made a mistake. Yes, sometimes they do take a few days to return my call, but the service and professionalism is well worth the wait!

These guys are on point. I had a massive leak, a leaking fountain and a broken drain. They were…read morefast , efficient and friendly and cleaned everything up. I had my questions answered by the owner upon inquiry. He was clear and concise and sold the deal for me. My experience with pool companies thus far is that it is a shady business. We bought this house a year ago and I inherited some problems and never owned a pool before. I spoke to many companies and had several people out to look at the problem. The good thing about the runaround is I became very educated doing my research to substantiate all I had been told. I am so grateful and satisfied with the work from Austin pro- leak. Can't recommend these guys enough. Thank you to The whole team!