Our pool had been losing a little water for a couple years. 12 months ago it became worse and I hired a company to locate the leak. We didn't fix the leak at that time because the company had only a "general idea" of where the leak was in my cool deck. So they simply plugged off the spa return lines to stop the leaking. I waited until this fall to get it fixed after the spa began to lose even more water dropping to the lowest level return lines/jets. Like most, our pool and spa are connected but it was apparent that the leak was tied to the spa. Rather than call back the original company, I began to research "leak detection" companies again and after a few phone calls and reading reviews and recommendations, I decided to call Brent Bailey at A+ Pool Leak Detectives. Correctly locating a leak is very important because it could mean cutting through the cool deck, cutting into the side of your spa or even the pool itself. If you are lucky it will be around the skimmer or some other area similarly easy to fix. If you have to cut into the cool deck or the side of the spa and then dig down to locate the broken pipe, it can be very expensive and time consuming if you the company doesn't correctly locate the leak . Not only that, it defaces your spa or cool deck which in my case I had just had refinished a couple years ago. In order for a leak detection company to accurately locate a leak, it takes know-how and technology. Brent uses thermal imaging, a cable-based camera which he can insert into any of the lines as well as a sounding device. Without these tools, finding a leak can be sketchy. Brent systematically diagnosed the exact locations of two leaks using all of these tools and used each of the tools to validate the location of the leaks. He had to remove tile from the spa and air hammer out the concrete around the broken pipes feeding the return lines/jets. He also then cut a 1 foot square out of our cold deck and was able to dig down to the exact location of the second leak. I am so very glad that Brent was able to pinpoint exactly where the leaks were in order to minimize the cutting and air hammering of the concrete. Brent's assistant, Omar, carefully removed the tile on the outside of my 23-year old spa, chiseled out the concrete, fixed the leak and replaced the tile so it looks original. Omar also cut through our cool deck creating only a 1 foot square hole before digging down a couple feet to the broken pipe. When all done, he replastered my cool deck and my problems have been solved. When you contract with a company, you need to trust them and trust that they have the know-how to accurately locate the leak. Brent is professional and you can trust that he will be very forthright about what needs to be done without exaggerating or inflating the size of the job. Brent is a pleasure to work with and I highly recommend A+ Pool Leak Detectives. read more

I cannot recommend A+ Pool Leak Detectives. Brent came recommended by our realtor and was initially responsive when scheduling our pool inspection, but everything after that was frustratingly unprofessional. We happened to be standing outside when he arrived, but he walked up to our house and immediately started taking photos of the front of the property without introducing himself. We actually had to walk over and ask who he was. After the inspection, Brent told us we'd have the report the next day. Instead, he disappeared. Our calls and emails went unanswered, and our realtor ultimately had to track him down. Four days later, we received a poorly written report with no apology or explanation for the delay. Brent also admitted he had somehow lost the inspection videos and said he would come back the next day to retake them. That was over a week ago. We still haven't received the videos, and once again, our calls and emails have gone unanswered. When you're hiring an inspection company during a real estate transaction, communication and follow-through are essential. Unfortunately, A+ Pool Leak Detectives provided neither. I would strongly recommend looking elsewhere. read more

If I could give zero stars, I would. This company is completely unreliable and unprofessional. At first, they promised to come out quickly after my initial call and never showed. After weeks of calling back, texting and practically begging, they finally arrived--only to do ineffective work that didn't even fix the leak. This, after spending over $1,000! To make matters worse, when I contacted the technician who supposedly "fixed" the issue, he told me he had already left the company and "probably missed something." When I called the owner on January 7th, 2025 to get it resolved, he assured both me and my husband that he would be by that same day--or the next day at the latest. That was over two months ago and we have never heard from him again. Do yourself a favor and stay far away from this company. I have no idea how they have such high ratings. The owner comes across as very friendly, but in our experience he is very unreliable. read more

Congratulations to those customers that were able to spend their money with A+ Pool Leak Detectives! After initially speaking with a nice lady who texted me an online questionnaire to fill out, they completely went dark on me and never returned any calls over the following 3 weeks. I get businesses are busy and can sometimes take extra time to respond but if you can't return a new customer's call in 3 weeks, I'm left to assume business must be so good you don't need any new customers. I'm sure Circuit City, Blockbuster and Radio Shack all thought their businesses would prosper perpetually. Best of luck to this company but they've unfortunately lost me and my patience. read more

We had a really great experience working with Brent! He was super communicative via email and text and his report were extremely thorough. He's came well recommended and it was worth every dime to have the peace of mind of buying a home with a pool. If you need a pool inspection look no further. He's the best in Austin! read more

Brent tried convincing me after I waited days for him to return to do the work that some epoxy along a few tiny pin hole and cracks would solve my issues. No pressurization, dye testing or isolating jets was utilized by Brent. To his credit he laid down some epoxy over a 1/2 hour and said he would charge me if it didn't work. IT DIDN'T I filled the pool back up keeping water from flowing out of the spa. The pool still went down. read more

I've rarely seen a less professionally run company nor had such a hard time trying to get them to actually show up! I reached out to this company, based on positive reviews, on 10/7 and filled out the intake form they texted me. I received a text from Tyler the next day asking what day/time the following week worked for me. I never received a response. Texted him again, called the office, texted the office. Long story short, he blew off the 10AM appointment we had finally made for 10/15. When I texted, said he'd had a late start to the day and would be there in the afternoon at 3. Then texted at 2:21 to say he was stopping for lunch but would then head our way. THEN, got a voice message saying he had locked his keys in the car and wouldn't make it but would be there Wednesday at 10AM. When I texted Wednesday morning to confirm, he responded at 10:26AM that he was sick and would come Friday. Who runs a business like that?? I'm so done! read more

Best decision I ever made. Brent was fantastic, he completed an extensive and thorough inspection of the pool and pool equipment at a home I was purchasing. He spent more time then a general inspector spends on the whole house. He utilizes equipment to measure for leaks, he gets into the pool and does an physical and sight inspection on all the surfaces of the pool. He provided a thorough written report with photos and video's of his inspection. What I really appreciated is that he explained what he found to me in person and in the report, including what it would it take to repair, as well as what to expect to pay. Brent also provided guidance on how to avoid being ripped-off or taken advantage by dishonest pool repair individuals. I would never guy a home with a pool without having Brent look at the pool first. read more

Brent was great!! He was able to pick up the cracks that I didn't notice but then again I didn't;t expect to see cracks in plaster that was less than 2 years old. Brent was very thorough. Highly recommend him if you have a pool that needs to be inspected. read more

Absolutely appreciate Brant's help with my pool leak questions! I was unsure about some dark spots on the outside cement of my pool. Brant was able to provide advice based on his extensive experience with many pools. I gained confidence that it was common to have dark spots with a pool that is not leaking. Although I didn't need a repair this time, I will be getting my next pool leak repair here! I attached my photos for example. read more

A+ Pool Leak Detectives - Turns out I have normal evaporation of a half inch a week for a windy area. - Pool & Hot Tub Service Near Me - Austin, Texas

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I was so impressed by Brent's pool inspection! Will recommend him to anyone who needs a pool inspection, especially when buying a new home. - Brent recorded and narrated 6 videos (uploaded privately on YouTube). It's so helpful to have him explain everything by showing it on video in real-time. These videos are not just an inspection report, but also an explainer for the pool. He even edited these videos after the fact by inserting annotated photos when appropriate. - Brent seems to really know the technical details about pool construction, maintenance, and equipment. But he also doesn't overwhelm with jargon. He explained things in plain language in writing and verbally in the videos. - His written report is very detailed and full of well-annotated photos. - I'm so appreciative of his honest recommendations. He doesn't just list everything that's wrong big or small. He clearly explained what is wrong and needs fixing, what's wrong but he personally wouldn't bother fixing, and what to appreciate about the pool. - He gave cost estimates and even recommended people for the repairs. He even offered to fix some small issues himself that would be expensive to get another company to redo the leak detection and fix. I will take him up on his offer. - Brent turned around his inspection very quickly, with plenty of time to spare during the 7-day option period. - He actually dives under water and swims the pool during the inspection. My home inspector said he runs into Brent all the time during inspections and Brent's the only pool inspector he knows who jumps into the pool. You can probably find a cheaper pool inspector which might be sufficient if you just want to check the inspection box for financing. If you want a great inspection and learn about your pool, can't go wrong with Brent. read more

Gave Brent a call. He returned my call quickly and although he is very busy at the moment (understandably), he offered to walk me through my current issue over the phone. Because its a leak that needs to be addressed sooner vs later, he advised me on who would be qualified to do the job and what all is needed to get the job done correctly. His expert advise provided some insight so that I wont get blindsided or misguided by any other professional. I can see now why he has a loyal client base and is booked out for several weeks. read more

Brent is fantastic. We bought a house with a pool and had no idea where to start. Our home inspector recommended a pool inspection and I kept coming across Brent's name. He came out, did a thorough check of our pool and made several videos explaining our pool parts and system for us. As a first-time pool owner, that was so appreciated. He is so knowledgeable and we really appreciated his explanations and time he took to explain everything. Highly recommend! read more

Brent is extremely thorough and knowledgeable - -absolutely the BEST pool inspector that I have interacted with in over 10 years of owning a pool. The techniques and equipment he uses to make sure that your pool is working correctly is certainly top notch ... if you want your pool inspected the RIGHT way, call Brent and have him check out YOUR pool... his expertise is definitely worth the price! read more

We had a pool leak company scam us and were looking for a leak repair company with someone we can trust to repair it. We contacted Brent in early December and he let us know he was extremely backed up but seemed extremely helpful and honest and exactly the kind of person we were looking for. Plus his reviews were overwhelmingly positive. We told him we were willing to wait for him after hearing it would be 4-6 weeks. It is now late March and we are still waiting for him. He has either not responded to multiple emails or told us he would be at our house during the week and then nothing. A pool company that can't find time for a repair in 4 months while stringing you along is ridiculous. How long were these other folks waiting to get Brent to their place before he showed? We told him we had a terrible experience where we paid someone to do the job and they didn't, and had put our trust in Brent to do right by us. We made a huge mistake trusting Brent. read more

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I called Brent after hearing from a repair person that I most likely had a leak. I didn't think that my pool had a leak since water loss occurred sporadically. Brent was very responsive in texts and over the phone. Unlike other pool service techs, he really listened to me, talked through the different issues, and was thoughtful on how to rule out other possibilities. He provided a brief consultation and walked me through several troubleshooting steps. With his help, we determined an easy solution. Because of Brent, I spent far less money to fix the issue than I had expected. He really went above and beyond! read more

We had a leak in our pool and hired another company that took their standard payment and couldn't find the leak and said there was nothing more they could do. They did pressure testing and got into the pool to look for cracks. We were still having to refill our pool every 1-2 days so there was clearly a problem, so we reached out to A+ Pool Leak Detectives. They were fantastic. They systematically plugged up jets, drains, etc. and isolated the leak to the spa. The other company said they were not going to be able to inspect the spa light because they couldn't get it off, but A+ Pool Leak Detectives drained the spa and got the light cover off and sealed up the area in/around the light. Our pool water level is now stable and we have peace of mind that water isn't flowing under/into the pool structure and causing damage and that we are not wasting large amounts of water, a precious resource. read more

I'm leaving a review simply based on their upfront customer service. I haven't actually used them yet. Many companies are so busy that they don't respond. However Brent replied back quickly, gave some honest thoughts and told me he was backed up. He even gave me a referral to a competitor in case I needed help sooner. Lastly his philosophy appears to be to fix the problem without spends tons of money if not necessary. Too many businesses don't respond, don't care or try to gouge people. Based on his quick and thoughtful response, I am likely to hire them at some point. read more

Brent diagnosed my hard to find leak over a period of two days. The first time he came the leak went away. He had me fill the pool, came back the next morning, and was able to find a 18 gallon per hour leak. Brent is very professional and you tell he knows what he is doing. I used to work in the auto industry and there is a difference between a mechanic and a technician. Brent reminds me of a technician. He has high tech equipment that you can tell cost a lot, but that is what you need to correctly diagnose problems in any industry. He will be who I call from now on. Hopefully I won't have any more leaks. read more

Brent from A+ Pool Leak Detectives did a great job - he went above and beyond, as a matter of fact - and I would definitely recommend him. I own a property in Austin but don't live there, so his video report was really helpful - clear and helped us understand what was going on. We finally solved a persistent leak that other leak detection companies failed to detect. 5 stars! read more

For numerous months our 9 year old pool was losing water. We had another leak detection company come to our house and pressure test the lines. After spending $2,500 chasing the leak(s) and them wanting another $1,500+ to rip out our decking, we decided to try a different company. We contacted Brent at A+ Pool Leak Detectives and we are glad we did. Brent was able to quickly determine our problem was not with the plumbing, but with numerous small cracks and holes in the mortar of the spa spillover. He patched the problem areas and the pool has been holding water. Brent was very professional and responsive. He even followed up to make sure everything was still good. I would not have any issues recommending Brent to anyone in need of his services. read more

My 45+ year-old pool sprung a leak last fall. First I called a company based out of Georgetown, TX. They came out and did some sort of test and told me the leak was in one of the pool returns. I agreed to let them fix the leak. They proceeded to bust up my pool deck, then instead of repairing the leak, they decided to simply cap off the affected pool return. I was not consulted about their "solution." A day or two later, I found that their "solution" solved nothing, as the pool continued to leak. Then I called Brent. He arrived with sophisticated leak detection equipment and was able to tell me with accuracy to the hundredth of a gallon per hour how much water the pool was losing at rest and under load. He then determined the line which was leaking, then effected repair by utilizing an underwater epoxy. No need to bust through the concrete! The first attempt at repair still left a bit to be desired, but Brent wouldn't settle for anything but a perfect seal. The man worked tirelessly until we were sealed and back in business. All without afflicting any further damage! This guy is a bulldog! He will work days, evenings and weekends to solve your leak and then continue to check up on you days and weeks later to make sure all is well. I cannot recommend A+ Pool Leak Detectives enough! read more

Brent is awesome. Super knowledgeable, thorough and he provides a great presentation. He gave specifics and helped us save thousands of dollars and untold heartache. His document provided perfect leverage/reference to help the sellers see the error of their thinking. Thank you! read more

Brent is great to work with. We originally had him do a home pre-purchase pool inspection and he was very thorough. This gave us confidence that the pool wasn't going to become a money pit for us if we bought the house, which we did. He did find a small issue which we had him repair. You can tell he really enjoys what he does and he's very knowledgeable and more than happy to share that knowledge. Being first time pool owners, we really appreciated that aspect as well. I highly recommend Brent. read more

Brent went above and beyond my expectation for a typical inspection. He was very detailed and communicated it in a way new pool owners understood. Brent created videos with our inspection which explained all the important aspects of the pool. Due to uncontrollable circumstances we had to reschedule our inspections multiple times, Brent was kind about rescheduling. I had multiple inspection on the home and Brent's stood out because of presentation, in-depth knowledge, and attention to detail. read more

I had a very good experience for repairing my pool leak. Brent is friendly, professional, always reachable for questions before and after service. I noticed that the initial quote was higher than other companies, but for the time and efforts he made to do a complete inspection and repair was well worth it. Will refer to friends and ask for service again if needed. read more

I'm a puzzle solving, fix it yourself type and yet, my 31 year old pool was resisting my efforts to solve a suction side leak that was blowing so many bubbles through my return pipes that the pool sweep bag would fill up with air and rise to the surface. My pool service guy recommended I talk with Brent who had already solved multiple leak challenges with his other clients. Brent was knowledgable and genuinely helpful from the very beginning. Over the phone he provided me multiple things to do that would further isolate the problem and possibly allow me to fix the leak myself. Unfortunately, the challenge persisted and I had Brent out to do the work. Per the other reviews for A+ Pool Leak Detectives, Brent is in the right line of work. He enjoys meticulously identifying leaks by leveraging his advanced tools, his experience, and his "let's get it done" assistant Omar. The leak was solved by replacing a couple Jandy valve stem 'O' rings. The pool sweep is once more working, and his fancy machines gave me confidence that both my pool and hot tub are holding water properly despite their advancing age. Give Brent a call if you need a genuinely helpful guy to assist in making your pool relaxing once again. read more

I am very pleased with my pool repair. Brent returned calls, was very knowledgeable and professional. Best of all he quickly found and repaired a large leak as well as a smaller leak that had eluded others all summer. Having to constantly fill a pool made maintaining pool chemistry a nightmare. I'm thrilled that the leak is repaired and in good order and I'll be able to enjoy the pool again. I will definitely call him if I have a problem with my mechanicals or suspect a leak. read more

Brent did an amazing job fixing our leak. Communication was great and extremely fair on pricing. I hope I never need a pool leak fixed, but if I do, I will call Brent and A+! read more

Called Brent after speaking with a few other pool leak detection companies. He came out and took the time to explain how he would locate and repair my pool and spa leaks. The other companies wanted me to fill out pages of paperwork, counting all the pool and spa lights, describing all the waterfalls, water/fire bowls, etc. What a pain. My house was a rental for the last 18 years, and the Houston owner didn't maintain much. Brent located 27 cracks and repaired them. He also found my pool auto-filler was having issues. Result: My $1,500 monthly water bill is now $100! He came back later to ensure the larger cracks were repaired fully and found the skimmer box needed more work. Very professional! read more

Brent with A+ is the way to go for leak detection and repair. The sophisticated equipment he used quickly generalized the leak in my spa area. Shortly thereafter he found the leak in one of the return jets and showed it to me. Quick epoxy fix and I'm done. No more leak. No way could I have ever found and/or repaired this myself. I was having to add 2-3 inches to my pool weekly (I'm not giving out my address so the City of Austin water Nazi's don't come after me) which was causing my water bill to rise significantly, not to mention increased cost of the chemicals necessary for all the fresh water I was dumping in my pool. Brent's serious about what he does. He takes great pride in his work and wants you to understand each of the steps he's taking to solve your problem. Communication is way above the norm. He will stay on the job until you are completely satisfied. Cannot recommend this business more highly. It's refreshing to find a caring owner who does what he says he'll do and does it with a pleasant demeanor. read more

Wonderful customer service!! I'm a new pool owner and really appreciate the time A+ spent helping me understand my system.

Professional service and quick to repair our pool! They are friendly and helpful too... Will definitely recommend.

My pool had an air leak that was sucking in a lot of air on the inlet side of the system. Brent was able to diagnose my problem within 15 minutes, and provided me with a solution that resolved my issue. First rate customer service and support. I hope I never have another leak issue, but if I do Brent will be the guy I call. Very highly recommended! read more

If I could give 10 starts, I would. Brent has been responsive, informative, professional and a problem solver! He's fixed a leak two times at our residence. First, he used high tech equipment to detect the exact location of the leak and repair it. Fast forward a year, house is under construction and the subs messed up the pump. Brent to the rescue again! No hesitation to recommend him and we will use him anytime our pool has air bubbles or an undetectable leak. read more

Brent from A+ Pool Leak Detectives did a very thorough job of my pool inspection. I had just bought the house and he not only did the repairs but gave an orientation on the ins and outs of pool ownership. He's absolutely passionate about his work and eager to teach. What a nice friendly helping hand he was. I'm sure I'll have him take care of my pool on a regular basis. Very fortunate to find him. read more