Anthony has does a great job week after week! He is a very hard worker who consistently gives his best effort. Even when our crate myrtles start dropping an incredible amount of blooms he always maintains a positive attitude. Thanks Anthony, great job! JF read more

Anthony with Hines Pool & Spa is fantastic! He's professional, dependable, and takes great pride in his work. He always makes sure my pool looks great and takes the time to explain anything I have questions about. It's refreshing to work with someone who truly cares about their customers. read more

Hines Pool & Spa - Pool Cleaners Near Me - Austin, Texas

Impeccable work. Our waterfall rebuild was done to perfection. The removal and replacement of the deck was meticulous and looks exactly the way it was before removal. We are just thrilled and the waterfall is functioning perfectly! read more

We have been using Hines for weekly pool cleaning and they are great! Our pool is always clean and swimming ready. Anthony is very reliable, knowledgeable, trustworthy and hard working. read more

Anyone who has a pool understands the challenges with cleaning and maintenance. Moreover, it seems that most, or all pool service companies struggle to provide consistent and reliable service to all of their customers. We have used Hines for several years now, and are generally happy with the service and support we receive. That said, we have had multiple cleaning techs on our account since hiring Hines. A few techs have not been good/helpful, creating extra work for us, and on occasion, have caused unnecessary damage to our pool/pool equipment. I'm writing this review today to call out a couple of people at Hines that really stand out in delivering outstanding customer service and ultimately outstanding results for our pool.   Gabe M is our current cleaning technician. He's extremely bright and friendly, and he works really hard to do a good job for his customers. What really stands out is his communication with us -- he is GREAT about keeping us in the loop about when he is coming and what is happening with our pool. If he is unsure about something with the pool, he will ask a superior, or take the time to research if needed, which gives us a lot of confidence in his work! He is also great with our FOUR dogs and always shuts the gate for their safety, etc. When the pool needs repairs, we can't say enough about Chris O!!  We have the Intellichem system. It is awesome when used correctly, but it is definitely challenging and not common on non-commercial pools.   Chris O really knows his way around  pools and pool equipment - including the Intellichem, and has helped us MANY TIMES over the years to correctly identify and quickly remedy issues.Thank you Chris, we really appreciate you! Our pool currently looks better than it has in a long time, and with Gabe and Chris from Hines, we really feel like our pool is in capable hands! Thank you Gabe and Chris for your hard work and dedication! read more

We were very impressed with Hines. They were very thorough and answered all our questions regarding a proposal for our pool renovation.

This is the real deal. After 5 or 6 pool companies failed to meet my needs, this company showed up, did the job correctly and charged me the lowest fee for their work, compared to the other pool companies. Removed my old and non functioning pool heater. Replaced my old chlorinator with a brand new Salt System Chlorinator that I bought from another company. All done in a couple of hours and now my pool water never looked so good and cristal clear. Thank You Chris, from Hines Pool. This business will get my money everytime I need pool work done. read more

I hired Hines Pool and Spa in Austin, to repair a pool plumbing leak inside the cement wall in my pool. They sent Esteban, who did an excellent professional job. The pools was built into a slight hill with 3' limestone wall on the downhill side. He had to remove several limestone blocks and jackhammer and chip into center of 10" concrete pool wall ultimately having to expose 4' of 1 1/2" PVC pipe with a leak. This took 10 hours. He took no shortcuts, and even removed his first PVC repair attempt, to avoid leaving PVC in tension that required bending slightly to fit. He explained even tbough he could make it connect it would leave the PVC joint in tension which could lead to a future failure at this spot. He explained that is what lead to a failure in the 90 degree fitting that caused the leak 20 years after original pool installation. Excellent work , which showed he was very experience and knowledgeable. All was done within the originally quoted price. read more

Hines Pool & Spa - Pool Cleaners Near Me - Austin, Texas

Melissa has taken care of our pool for years. I cannot adequately describe how helpful she has been. When we bought our house we knew very little about how to take care of a pool. Melissa has helped us immensely. She recommended robot cleaners, she identified a leak, she let us know when our equipment was having issues. My pool always looks and operates perfectly. It is entirely due to Melissa. She's friendly, kind, and hard working. Initially I wanted to get the pool clean and then maintain it myself, but I quickly realized Melissa is worth every penny and continue to have zero reservations about continuing this service. Hines as a company is phenomenal. You should absolutely hire them. read more

Anthony has been servicing our pool weekly for more than 4 years and always does a fantastic job! He responds timely to our requests and handles maintenance and repairs. Our pool is in great hands with Anthony! read more

Anthony has been doing my pool cleaning for a long time and the pool is always sparkling clean! He takes his time and is very thorough. He also lets me know if he sees any impending issues and always texts me when he is on the way . Two thumbs up for Anthony and Hines Pool and Spa . All the office staff and service staff ate great too . Very responsive . Especially Jethro ! read more

Anthony has been a fantastic service provider. He's reliable, professional, and always ensures the pool is running perfectly. I really appreciate his attention to detail and consistent care. read more

Hines is a great company to work with, and I especially want to give a shoutout to Anthony - he takes excellent care of our pool week after week and is happy to answer any of my questions and concerns when they arise. Thanks Anthony! read more

Hines came to our rescue. Honest company and great with pools. We had a sand filter with a leaking pressure gauge. The part was $100 online so we bought it thinking we could screw it on ourselves. Well, turns out it was harder than first glance, the seal had turned to glue with age and we could not get it off. We broke the plastic wrench that came with the lid and called all the shops in our area for help. A local store actually recommended us to Hines, and what a solid recommendation. They quoted a fair estimate and when the work took less time than estimated were honest about what they charged. Even did a small tune up on the pump too. They are now our go to pros- really great service and nice people! read more

After interviewing 6 pool companies, and they were all good, my wife & I signed a contract with Hines Pool. Brett came out and spent time talking about putting life back into our old pool. Brett has several years of experience in the business and was very professional. Jennifer is in charge of renovations and coordinates dates, times, who, and what. She is incredible! Matt was very helpful when I called and he answered my questions. Mike is a very dedicated and knowledgeable young man, very well mannered. Great guy. The crew that came and removed the old plaster, and the crew that applied the new plaster were incredible, they came to work. They took care of my property! It was a great experience working with the Hines company! Thomas Hargett read more

We have been through several pool maintenance companies of the years and, by far, Hines is above and beyond in terms of quality, service, responsiveness, professionalism, and most importantly their people. What we appreciate the most is the consistency, in terms of knowledge, communication and dedication to customer experience. Whether is be sales, customer service, or repair technicians we have always had a great experience. Most of all though, their shinning star and main reason why we will never move away from Hines is our technician - Melissa. She is quite literally the best we've ever had the pleasure to work. Melissa's attention to detail, diligence and communication is extraordinary. She is proactive about alerting us to and addressing potential issues with our pool before they become a larger and more costly problem. We are appreciative that she is diligent about our safety by carefully monitoring levels and not over "chemicalizing" our pool. We trust her guidance as we feel she maintains our pool as if it were her own. We look forward to seeing Melissa every week because we know we are on expert and caring hands! Melissa is indeed an asset to Hines and, without a doubt, the reason why we will stay with Hines. Melissa is a great ambassador for the exceptional quality, care and service in working with Hines. We do and will continue to recommend Hines - they are the best! read more

I wanted to get my pool resurfaced with Pebblesheen -- a high quality, durable, good-looking finish, but also one that not just any pool contractor is qualified to install. After reading various reviews on various contractors, often featuring a long sequence of horror stories, I had the brilliant idea of asking someone whose professional success depends on making good picks in such areas: a realtor I know and like. She told me to go with Hines. Didn't even bother naming anybody else. So I looked into it and it appeared to me she knew what she was talking about and after considering various other options as well, I did sign up with Hines. Hines then proceeded to do a great job -- a little later than expected, but contractors are often late, and I factor that into my planning, so I have no complaints. In the end I got exactly what I wanted for a fair price -- bang on what I had in mind. To be completely objective, I'll come back and modify this review if circumstances warrant, but at the moment, I doubt that will happen. I think the five stars will stand, and I think they're deserved. read more

I'm sure that there are some people who work here that are excellent...I encountered a couple on the initial intake of the job, sharing information and giving an initial bid on a total remodel. (Sans coping as my coping was damaged by the ice storm and was going to be already demo'd and ready for install of new coping already fabricated and delivered on site!) But my HORRIBLE experience was with Matt, who is one of their salesmen. who was very angry, disrespectful, and ill tempered -not just to me (when I requested to have the price on coping installation included in the quote and contract as an option), but also with his wife Dallis who had met with me initially on site-(also as a Hines sales rep) and she was working on following up! He then called and was extremely rude in general in spite of my patience and seemingly incapable of following up himself as he'd promised "later that day." When he didn't follow up as promised, I called the next day to inquire if I could we could do a Docusign and they could take payment for 50% down per the contract sent to me for signing, as my salesperson Dallis -his wife -had suggested we could do: "without the coping price and add that later" because my printer wasn't working. Then he called me back actually YELLING AT ME that "he was declining to take the job because I was too impatient!" Ha! NVM that I was responding in accordance to the information that 'd been given by the company! (Not just my sales rep who was perfectly capable of handling the sale on her own, but MATT who apparently took it over from her, (for no reason), disrespected her abilities, and then lied to me about his own lack of responsibility, and blew up blaming me for no reason! Dallis had requested that I call back or text to remind if I didn't hear back!!!! Matt is a bully and a disrespectful jerk! i feel sorry for his wife and his 3 young daughters, who when I mentioned them to him, he acted like he didn't care for his family at all! Responding with "I guess" in a very negative way when I said his wife "was lovely!" it was strange and unsettling. I certainly hope that the owners of Hines are made aware of his inappropriate behavior because if Matt is any example of how Hines ultimately does business, they don't live up to their promises in terms of timelines and quality of communication with customers who are just trying to follow up on what they've been told to do or what they've been told Hines would be responsible for doing on the timeline THEY indicated! I'm sorry I can't recommend Hines based on Matt who doesn't seem to know how to treat customers OR his own wife without resorting to bullying and refusing to take responsibility for his own words! I got the distinct impression that Dallis was afraid of him! I didn't let him bully me and expected follow up from him as promised! Clearly that doesn't work for him. Maybe Hines just needs to fire Matt and hire Dallis! (or at least not make her subject to his disrespect and abusive behavior). I hope this helps! Hines used to be a better company! read more

Hines Pool & Spa - My pool was all ready for coping and a complete renovation! Lots of damage from ice storm necessitated removal of coping. MATT couldn't be! - Pool Cleaners Near Me - Austin, Texas

Haley Penman has been an amazingly wonderful technician for our pool! She is curious, poised, constantly helpful with every aspect of keeping our pool pristine, and always lets us know when she's headed our way (so our dog doesn't escape)! I would highly recommend Hines Pool and Spa!! They resurfaced our pool a few years ago and it only took a few days! read more

Hines Pool & Spa - Our pristine pool thanks to Haley and Hines Pool and Spa! - Pool Cleaners Near Me - Austin, Texas

I called them today looking for a part for my pool cleaner. I spoke with a man, Ray, who was very helpful, even over the phone. He went above and beyond to help me navigate what I needed. Great People! read more

Hines has been wonderful, mostly due to our wonderful technician Anthony. He is extremely friendly, professional and incredibly knowledgeable. As first time pool owners, it was very daunting to figure out how everything worked and our first pool provider wasn't great about explaining things. We were so overwhelmed! We ended up moving to Hines and Anthony has given us such confidence that our pool is in good hands. He's gone above and beyond for us and we are so so grateful! read more

Melissa with Hines Pool is the best!!! She has my pool running beautiful!!! she checks and makes sure all the equipment is in tip top shape. Great Company and great person !!! read more

Excellent customer service. The outside temperature are 100+ I could not get a service call for weeks but the guys offered to help if I bring the pump in. They went above a beyond to fix the pump and we are enjoying the pool Thanks for amazing service and great prices read more

I have been a loyal customer for about 8 years. Great service, knowledgeable service techs... Hines does a fantastic job!

This is 5 stars for Anthony. He is taking care of our pool for some time now and we've been so very happy with it. This morning I came to the pool and it was looking like one from a magazine. read more

Anthony cleans our pool every week. Super nice guy, knowledgeable and gives us recommendations on how to keep our high use pool clean in between cleanings. I highly recommend this pool company, and Anthony! They are the best! read more

Hines Pool and Spa has been servicing my pool since 1993. I just want to say that over the years as they have grown and expanded their services the team has always ensured the quality of their service, excellent customer relations and a tireless commitment to ensuring the proper operation of my pool. Everyone who works for Hines Pool and Spa are dedicated service providers and focused on providing the best in class to their customers. To be able to say that you have used the same company for 30 years is a testament to their commitment. read more

Hines Pools did a full renovation of my pool two years ago - new tile, spa rock facing, and pebble sheen surface. We have been really happy. They executed the project on time and on budget and the quality of the work has been perfect. I have been taking care of my pool myself for 25 years but finally broke down and hired Hines to maintain the pool. My technician (Jas) has been doing a great job. The pool is spotless, chemicals are perfect - and I am no longer worried about buying chemicals, testing water, and scrubbing the pools. read more

Hines Pool & Spa - Pool Cleaners Near Me - Austin, Texas

Anthony is awesome, super helpful, great work ethics and very respectful. Anthony jas helped maintain property pool even though it's closed. Awesome job, very thankful!!! read more

Anthony D. has been helping to take care of our pool. They do a great job of letting us know what needs extra attention and ensuring that the pool is in great shape. read more

Anthony D. Is amazing. He is very clear on what he is doing and has been taking care of us of quite awhile. I appreciate all his hard work and dedication. Thank you Anthony. read more

Hines Pool & Spa has been servicing my pool since 2007. After many Hines pool cleaners through the years, I just wanted to give a big shot out to my current pool cleaner Dylan Aldridge. He not only cleans my pool very well, he texts me when he arrives and leaves and has gone above and beyond by HAND CLEANING my tile! Just the best! Leigh Ann Bonham read more

I've been using Hines to take care of my pool for years, and about three years ago I was assigned Anthony who has proven to be professional, thorough, knowledgeable, attentive to details, and always looking out for anything that doesn't seem quite right. He takes a lot of pride in making sure "his pools" stay in top condition. And I SO appreciate him. read more

Anthony serviced our pool about a year ago and now he back again. He did a wonderful job then and has picked right up where is left off. Great service and very personable. read more

I have used Hines Pool and Spa for the past 29 years for all of my pool needs and I am a very satisfied customer. I have had many great cleaning technicians over the years but I am particulary impressed with my current technician Anthony. He is extremely knowledgeable, professional, efficient and friendly. He takes care of my pool like it is his own! I appreciate and am thankful for his great quality service as well as the entire Hines establishment. read more

I was in a pinch. Fall leaves were filling up the bottom of my pool. Renters arriving the next day. The pump for my Polaris cleaner suddenly stopped working. I needed it fixed right away! I got my voltmeter out, scoped out some voltages, got on the phone with Ray at Hines Pool. He said "it sounds like the pump relay, I'll have one here on the counter." My wife picked it up, I replaced the old one, and "yahoo" the pump fired right up! Thanks, Ray!!! And they also had the right part to replace a bad LED display on my Raypac heater! Hines Pool--a great place to do business with! read more

Hines Pool & Spa - AquaLink pool control panel crazy lit up - Pool Cleaners Near Me - Austin, Texas

Byron and Daniel came out to fix a leak in the pool plumbing. Turns out it was underneath a large waterfall and slide rock feature due to some poor pool building by another company. Looked like we would have to demolish the entire waterfall. Byron and Daniel were able to dig there way into the location and repair the leak. This will ultimately save thousands of dollars over what it could have cost. Good work. read more

Great Company! Anthony is our pool cleaner and he's been here for a little over 3 years. Best guy to have clean your pool he will always take care of you and your pool also any other issues you have. Anthony values his company and customers 24/7 100% recommended read more

John Feathers was efficient at diagnosing why out waterfall was not working, got the part needed quickly and then fixed it so we can enjoy it again. He was professional and responsive and good at communicating with us on timing and expectations. read more

Giving Chris a BIG SHOUT OUT for coming out Saturday to straighten out our pool issue. Due to cold weather our spa emptied early Saturday morning. I called Hines after hour number and left message. Chris returned call within minutes. He arrived 2 hours later and saved the day.....we could have had a disaster. Thanks Chris! Your the best. Sandra & Bill Menard read more