These guys are amazing and I appreciate everything they do so well!…read more Always on time and my pool has never looked so clean. They even work around my dog so I don't have to worry about keeping her locked inside : )

Initially had a negative experience with another pool company and switched to Pristine Pools. The…read moredifference was night and day. They are great at communicating, are consistent on when they come to service the pool and are very friendly.

Dallas always does a great job. Everyone has been fantastic. The technicians announce when they're…read morecoming and leave a email report of what work they did and if they notice anything that needs to be fixed they send me a notification and an estimate of the work. The fees are normalized so I don't get any surprise bills. Very satisfied customer.

Nate does a great job with our pool! We've been so happy with the quality of service from Aqua Pool…read moreCare. Nate goes above and beyond and is personable.

I switched pool companies after the communication and scheduling fell apart. Like a lot of people…read morehere, I read the reviews and called. My service manager is Bobby, and he is training a whole crew in preparation for summer I imagine. Bobby is straight forward, efficient, welcomes questions, explains things and if you tell him something isn't quite right, he resolves it. Communication is terrific from Patriot. Sure, you get a standard readout of the service, but there will also be notes from the team answering your question, recommendations, etc. Sure, I'm new, only 2 months with them, but so far, stellar service.

This company has repeatedly no-showed and given poor cleaning service. This particular week, we…read morefollowed their recommendation to replace the whole filter pump unit because they said the leak was on the housing. They left after repair with it not functioning correctly (air in the system which can damage unit) They came today for cleaning and left or just the same. I turned out off and guess what - leaking worse, not from filter. I assume this whole thing was to damage the new holler and blame us so they think they can charge us for yet another replacement whole unit next week. They are going to lose a customer of many years DO NOT HIRE THEM!

American Spa and Pool - Pentair Warranty Service…read more Dale from American Spa and Pool is fantastic. My wife and I always have a great experience whenever he handles our Pentair warranty service. He's friendly, professional, and gets straight to work. His knowledge of Pentair products is outstanding, and he consistently diagnoses issues correctly the first time. I appreciate that he explains the problem, answers my questions, and doesn't mind me watching him work. He kept me informed throughout the entire repair process, which gave me total confidence in the service. American Spa and Pool continue to deliver excellent support, and Dale is a big reason why I highly recommend them.

Quick and easy. Reasonable quotes. They replaced my failed Paramont UV2 sanitizer with a Pentair…read moreIC40+ salt water generator

Pool Scouts of Austin is an AMAZING company! Every time they come out to clean my pool, DE Filter…read moreand Salt Cell, I am so impressed by the quality of work they do. I highly recommend them and hope you choose them for your pool service!!! You won't be disappointed.

Been using this company for 14 months. Their service level and customer service has drastically…read moredeclined over the past few months. They don't answer calls or texts and don't follow up on appointments. It got to a point where it was impossible to continue to work with them. They are also expensive for the service they provide.

If you need your pool serviced you can stop looking. Jonathan has been terrific for our pool and…read morehas kept it in great shape! We purchased our house about 3 years ago and tried taking care of our pool by ourselves in the beginning. That was a mistake and made us basically not use our pool. After we hired Jonathan we are able to use it all season. Don't use a big pool company for your pool service, use a local small business. Great communication and will actually explain the process if you want to hear about.

I feel so lucky that we found Jonathan to take care of our pool! He is very communicative,…read moreprofessional, and helpful, on top of keeping our pool clean and looking great. This is our first house with a pool so we knew very little about the equipment and cleaning process. He always lets me know what's going on and even helps me over the phone or FaceTime if necessary (like trying to shut things off during the freeze). I am so glad we have him instead of a company who might send different people to work on our pool or not be available if I have a question. He is also very on top of what we need to fix/adjust/replace to keep things running well and looking good, and he makes recommendations on how to address the issues. He has made having a pool and keeping it clean not a burden at all. I am a very happy client and highly recommend him to anyone looking for top notch pool service!

Every time I have called Tyler and team, they have helped me so much. I've gone through many pool…read morecompanies, but these guys are my pool pros FOREVER. Nicest guy ever, Nathaniel, took much time today to teach me how to backwash because my husband is down with broken ribs. What an exceptional human this guy is. Thank you, Nathaniel!

Can not find the location We followed Google and Apple Maps. Each took us to private homesread more

During one of these strong storms this spring my large BBQ was sent 10ft by the wind and wound up…read morein the deep end of my pool. I had no idea how to get it out till Poolie came and 2 of them went in my pool and got it out! Thank you Poolie!'

We hired Poolie in April again this year to replace our pump and provide weekly cleaning. While I…read moreclearly communicated that the pool was drained, the install technician seemed unaware of the pool's status upon arriving. We asked for a cleaning before water was added. No two technicians understood our service details because of poor communication within. The install technician provided vague instructions regarding valves and power without ensuring I understood the process. We paid the service diagnostic fee, new pump, and $450 for a cleaning before set up. The results were below average. Days later, the pool tech arrived but was confused that the pool was empty, complaining it was harder to clean. He did not scrub or spray down any part of our plunge pool and basin. Marked it done. A layer of dirt remained on the floor, vents were still full of debris, and tiles remained dirty. I thought since we are giving this company around $4500 for this project, a complete clean up was guaranteed for our small pool that was kept clean all year. Poolie did send out an employee (sorry I can not remember) to make this right. He also set up getting the pool filled and explained everything in detail. We appreciate his effort in resolving many of the issues. These issues reflect a broader pattern of internal miscommunication. We frequently encountered problems with weekly cleanings being pump left on dry prime and baskets not being emptied. I was receiving sales calls for weekly service with an empty pool and no pump. It appears to be no central point of contact familiar with our account history. We have met some knowledgeable and friendly staff at Poolie, it was just inconsistent. I wish them the best.