I highly recommend Pool Rite for anyone in need of pool service. My Pentair DE filter developed a crack in it and started leaking water over the weekend. I have had problems in the past trying to find a pool service that would respond timely. That wasn't the case with Pool Rite. I reached out to Jaclyn on Monday and by Wednesday morning Nathan had already replaced my Pentair filter with a commercial grade Jandy filter. Nathan also identified a few other issues I wasn't aware of and addressed them as well while he was on site. He took the time to answer the many questions I had. Nathan and Jaclyn are amazing to work with! My neighbor highly recommended Nathan and also mentioned that Pool Rite has handled their pool service and does an excellent job! Brad H. read more

I have been using Pool Rite to maintain my pool for over two years. After using other, less than satisfactory companies to take care of my pool these guys have been outstanding. Charlie, the Pool tech who takes care of our weekly maintenance is professional , knowledgeable and diligent in keeping everything in working order and communicating about any issue that arises. Additionally Nathan and his team have been great at addressing any problems we have experienced with our equipment. I highly recommend Pool Rite for any pool issues you might have. read more

PoolRite was my pool company this summer and seemed to do a good job when they would show up. They were very unreliable as far as showing up on the days they said they would, but I didn't even mind that part that much. But recently I had my pool pump go out and I reached out to Nathan to see about getting it replaced. He gave me the schtick about only charging for labor ($200) and would give me the pump at cost ($700), which I don't even care about. He also said that I could take my time as this time of year the pool would be fine for 3-4 weeks. Because of that I wanted to do some research on pool pumps to make sure we were putting in the best one for me long term, and Nathan told me that he only uses Pentair WhisperFlo 1.5HP pumps, which I happened to find available at Wal-Mart for about $500. He then told me that he was going to use the high efficiency model, which was more in line with the price he quoted me. So I agreed and he said he would be out Monday, no later than Tuesday to do the work (nearly a week later from our conversation). I never heard from him that Monday or Tuesday, so I reached out and he said he'd be there first thing Wednesday morning. When I didn't hear from him by Wednesday afternoon, I reached out once again to ask when he was coming over because I really wanted to get this taken care of. Then, despite me being VERY nice about the matter - (you can see how nice in the text thread because I set it as my profile pic) - he then responded with a text barrage which I hope I can copy/paste here. He was blaming me for the delay, dragging my feet and then he blamed shipping for not getting the pump in time (not sure why he couldn't text me to let me know he wasn't actually showing up though). And then he was ripping me because now HE was frustrated, which was pretty funny. Then he said he wasn't going to do the work at all, and that he would "throw the $700 pump in the trash before I work with people like you", to which I have no idea what he meant. I was beyond nice about the whole thing and if I can post the text thread here as the next step, I will. No idea what "people like you" means, other than maybe people who expect someone to show up on the day they said they're going to be there, or at least call or text if they can't make it. I'm really not hard to work with. He then said he was mad because I beat him up on pricing, though I agreed to 100% of the full price he asked me for. Then he said he actually needed $1100 to do the work, though he never asked me for $1100. Then he said he was blocking my number and wouldn't respond anymore, and I never heard back. So I called a different place, and had the pump installed the next day for about $300 less than Nathan was trying to charge me with his initial quote. And these people showed up on time and were very friendly, and said they would bill us. Nathan always needed payment that day, so yea. We always paid him right away and were really good customers. Funny thing is, this month Nathan also started asking us to pay for pool service a month in advance, so he now also has our October money for maintenance service that he never showed up to do, and now also won't respond to me. So one, don't work with him at all. And two, if you have no other choice, DEFINITELY don't pay him in advance. You probably lost your money and won't get him to show up. That's our fault for doing the pre-payment. Live and learn. Pretty sure with the pool pump he was probably trying to install a cheaper pump than he told me I was getting, but then realized I actually pay attention to things and would call him on it, so he didn't want to deal with customers like me... people who won't just blindly pay money to someone who was only trying to rip them off. Very unprofessional service and actually so bad that I felt the need to submit my first ever Yelp review to try to protect others. read more

We hired Nathan to help us out with our pool remodel. We found him on a referral from a highly reliable source. We had a really bad experience with the pool builders that put in our pool, and Nathan was able to help point out the many issues that were definitely not things we should settle for. Right off the bat we trusted him. We hired him many months later in late Dec or early Jan 2020 to do the work. We paid in full the first day he came to start the work. We had a salt water pool, and our coping was falling apart. So much so that one of the two covers for our skimmers cracked and broke. Nathan suggested that we change the pool from salt to chlorine which would save our coping and also save us money. He also put a sealant on the coping to help prolong its lifespan. Also, he was supposed to cut new stone for our skimmer cover and get that replaced for us. He took the good cover to be able to have the measurements correct. We messaged him several times in February to check in about the covers. He was apologetic about how much time it had taken him to get them done, that he had completely forgotten to do it and that he'd have them to us by the next week. Another week went by and still nada. The first nice weekend in March, we had a step into the skimmer, which reminded us Nathan still hasn't brought them. Upon asking for them, AGAIN he got really defensive. He told us he wasn't going to make them now, that he didn't want to be liable. We mentioned to him that we paid him for the job already and he had to either make them or give us some money back. He claimed he was making them as a favor to us, and that they weren't included in the bill! We were nothing but nice to him, and he called us many names and told us he would contact every pool company to tell them we were sue happy (we never even mentioned any court involvement at all). He told us that he was going to block our calls because we were sue happy amd he hating working for people like us. What ever that means!! Nathan also took the Salt cell which is worth about 700$, after he converted our pool to chlorine, which we would have completely overlooked had he just brought the stone covers back over completed. When we mentioned this to him, he said he threw it away, as instructed which was a lie. He then said he could dig it out of the dumpster and drop it by our house with the one good stone cover he took to for measurements to make the second one. Mind you this was months 3 months later. This convo was over a week ago. Who knows what he actually did with it. He still hasn't brought us our property back.. We still have no skimmer covers.. I read another "not recommended review" that was so close to our experience that it made me laugh out loud! Anyway, steer clear of this guy read more

Pool Rite has been awesome to work with for years. They have been cleaning my pool since 2015 and ALWAYS show up and do a wonderful job. The guys have even done repairs on our pool for free as the years have gone by. Would recommend to anyone. read more

I can't remember how we found Nathan and his Pool Rite company, but we've been glad to have him working on our pool. Our pool sits under a crepe myrtle tree. It is constantly full of debris from the tree. I was unable to care for it myself. I hated the pool; I had considered filling it with concrete to be done with it. We decided to hire Pool Rite to see if they could change our minds about it. By the time I accounted for chemicals and my own time, I was actually saving money having them work on my pool. Nathan helped guide me through the changes that needed to be made. He got me good prices on a new filtration system, a kid proof fince, and LED light. When I called the LED light guy he actually said, "He's really selling it to you at that price? Let me call to confirm." He called Nathan and then called me back to tell me he had to confirm because Nathan was selling it to me at cost and he had never seen that before. Nathan helped out with electrical and plumbing work too. It was obvious to me throughout all of these operations that he was charging me less than others would have. Pool Rite has helped me enjoy my pool again without breaking the wallet. I would recommend them to others. read more

Nathan and Charlie are very, very good. They helped me out after the NYE freeze, gave me honest advice and a quick overview of my pool equipment. I would not hesitate calling Pool Rite for any issue with your pool. These guys are local, honest and fair! Thanks guys! read more

We are so pleased with the services of Pool Rite! Our pool is always beautiful and clean! Charlie is quick to respond and will go above and beyond to help with any questions we may have. Thank you Pool Rite! We highly recommend you to our friends and neighbors! read more

We have had Nathan work on several problems for our pool and he has always been great to work with. This review is specifically for the fantastic job he and his team did on resurfacing our pool. It was not just the great craftsman ship on the new plaster - which we love - but he was able to de-calcify tile to the point that guests think it is all new. They also power washed and sealed the stonework around the pool. The result is stunning. Highly recommend working with them. read more

Pool Rite has done a great job keeping my pool family ready every day for several years now. Service has always been consistent. They pay extra attention when the weather gets weird. Charlie is awesome, extremely responsive, always polite. Highly recommend! read more

When you want a full service pool company do not hesitate to contact Charlie at Pool Rite in Dripping Springs. There is no job too large or too small for Charlie. He services your pool and addresses all issues as if it were his own pool. His attention to detail and caring attitude when answering your questions is what a pool owner wants. Do not hesitate to call Charlie. read more

Charlie and Nathan at Pool Rite are great. Good communication and always does a great job. Pool is clear and clean. Would highly recommend! read more