We had requester a quote on an algae issue we had and they sent a technician to evaluate the issue…read more We were told it would take weeks of regiments of wire brush cleanings and would be given a quote. Meanwhile, an associate at Leslie's suggested using a chlorine tablet and wire brush. We followed Leslie's advice and in 2 hours, the algae problem we had was gone. We did not hear back from High Tide Pools until we received an email out of the blue thinking it was the promised quote only to see a $92 invoice for labor plus tax plus fuel. I would not mind paying for services rendered if it was discussed before hand and the promised quote was given. I like these guys and we had used their service when we first moved to our home with pool and we had a great experience. The only reason I am writing a review is I asked an equitable bill to reflect on the current request and they did not reconsider or provide promised quote for future reference in case the dreaded algae returns.

Very good service and very dependable! After my husband was declining, and not taking care of the…read morepool. I called High Tide and they took care of the pool.

Randy Herzog is the ONLY guy I would trust to build a pool for me--even if I had a million dollars…read moreto spend. A sweetheart of a guy, very knowledgable with great, skilled, dependable crews. My pool turned out flawless. Can't say enough about Randy!

We used Elite Pools to build our pool, spa, decking and propane fire pit. I have referred them to…read morenumerous friends because they are so fast, reliable and friendly. Randy is a top notch, experienced pool builder and won't steer you wrong. They made an error in the placement of my fire pit and immediately pulled it out and redid the whole thing at no cost to me. The small mistake was rectified so quickly that I almost didn't even notice it. You can count on them to make everything just right. Randy clearly takes pride in his work. His employees worked in the pouring rain for several weeks to make sure that we were on schedule. They were the nicest guys, too. Randy started our pool in mid-May and we were hosting a pool party on July 4th. Building a pool is a huge commitment. You can't go wrong with Elite Pools!

Very impressed by the prompt response and the professionalism of the owner of this Company, Michael…read moreShelton.

We hired Pool Sharp to repair our leaking and cracking pool foundation and replace a few coping…read morestones. Michael personally came to inspect the job and discussed several options, with an eye towards keeping it as affordable as possible. He and his crew kept us in constant communication, and showed up on site when they said they would. The leaks were completely resolved and they applied a new stucco surface coat to wrap up the job. For the coping stones, the aesthetic of the grout lines weren't exactly what we were looking for initially. Yet, they gladly came back to resolve the issue at no additional cost and it looks great. Michael and his team are professional, dependable, and do great work. I would definitely hire them again for any pool repair/reconditioning work.

Long, long, long story short: AVOID PIETRI POOLS AT ALL COSTS!!!…read more Long, long long story: I was referred to Pietri Perfect Pools by my home owner's warranty. What a disaster. William was rude, condescending, arrogant, and did less than shoddy work. The spider gasket in my multi-port valve was allowing water to go down the waste line. William came to my house, checked out my equipment and recommended replacing my entire filter. I had the original stainless steel filter and didn't want to switch to a fiber glass filter. He said it was possible to replace the multi-port valve, but it would take more time and effort. When I told him I wanted to keep the stainless steel filter he stopped returning my phone calls. I called the home owner's warranty to get them to contact him. I said I only wanted the work done if I kept my filter. I came home one day to find a fiber glass filter installed without my sign off. I called to get the stainless steel one back, but he said he had already thrown it in the trash. He was so flippant about the whole thing. I dreaded any contact I had to have with him. He didn't check his work either. When I turned on the pump, water shot out of the water line leading into the pump. It was like a geyser. I called him to tell him that he forgot to put the glue on that union joint. He told me I had probably done something wrong. I sent him a photo of the union and he said he would "look into it when he could". I complained to the home owner's warranty about his service, attitude, and workmanship. They logged my complaint, but to my knowledge people are still getting bad service from this guy. To top it all off, the plumbing he had "installed" started leaking soon after he installed it. This happened when we were actually getting rain, so I didn't notice the water near the filter and my water level wasn't dropping. I called him to get him to come check out what was happening. He said I would have to contact the home owner's warranty. I did, but they said it had been more than 60 days since my first call (not since he had actually done the work) so they wouldn't cover it. They said they could send him back out, but it would be an additional service call fee. He wouldn't take care of his work in good faith even after I explained the situation to him. I had to call the home owner's warranty again. I requested anyone besides Pietri Perfect Pools. Another service company (who gave me excellent service, attitude, and workmanship) come to inspect the work. Apparently Pietri Perfect Pools used PVC on the pump connection instead of the heat resistant CPVC which would have prevented the warping which occurred when the pump heated up during normal use. The second service provider said that he probably saved $8 by using the cheaper grade connectors. The second service provider came to my house twice. Once to inspect the equipment, and the next with the parts to fix the problems (all of which I did not actually list here) created by Pietri Pools. On both occasions he left my home to re-service homes previously serviced by William Pietri. Needless to say: EXTREMELY DISAPPOINTED, IRRITATED, and PISSED OFF by this man and his "service".

Short story - find another pool company to work with. I'd give them 0 stars if Yelp allowed it…read more Long story - These guys were assigned by AHS to service our pool twice. The first time - I was losing water in our negative edge basin. The guy came out and said he thought we had a leak somewhere and that we need to contact a leak detection company. He said they may need to jackhammer our patio to get to the plumbing and it's a really big deal. Basically got me all freaked out. So I contacted the leak detection company and the guy said - "before we go tearing up your pool deck, have you looked at the check valves? That's usually the issue." I told him I thought Pietri would have checked that but I had the company who does our weekly cleaning look at them just in case, and sure enough that was the problem. They just went ahead and fixed it since it was such a small, quick fix. So instead of a $20,000, multi-week repair that Pietri was telling me...it cost $50 and took 15 minutes. The second time - had a malfunctioning heater. Again, American Home Shield sent these guys. Same guy who told me I needed to jackhammer my patio / pool deck came out, fiddled with the heater for a few minutes and then said he couldn't fix it because the filter needed to be cleaned and the heater wasn't getting enough water flow. Ok...I had my weekly cleaning guys clean the filter - they said it wasn't that bad and wouldn't be the cause of the heater not firing up in their opinion. So I requested American Home Shield send a DIFFERENT service provider. The new guys came out - said the heater had some bad parts that they need to order. I'm waiting for them to come back and fix the issue.

I use best pool cleaning to take care of my Airbnb and they crush it. They are in great contact…read morewith us, and are super easy to communicate with. Highly recommend.

This was a wonderful business!!! Until the son took over and never did the work. Long time…read morecustomers, and we moved to another pool maintenance business..

Dishonest at high cost. Used this service for a year or so and my pool was most of time cloudy…read more When asked they worked on filter without having known what did but just sent high invoice. Do not command.

BEWARE! DO NOT USE THIS COMPANY! The good: Gavin was a very hands on contractor during the build,…read morealthough it took longer than it should have as they were juggling several jobs at once. The bad: My decking, retaining wall and coping began to bow and crack almost immediately. Pieces of it fall into the pool daily. It looks terrible. It's embarrassing and I am going to have to get it fixed to be functional. The ugly: Nathan, the owner, and Taylor, the CEO, both said they would resolve this and fix it. They stalled and stalled and claimed they were turning it over to their insurance to handle it, and no one ever did. Now I have turned it over to an attorney.

As a contractor myself, I am always looking for great companies to refer my clients to when it…read morefalls out of my area of expertise. After dealing with Kris for a pool project on my own home, I knew he and Native Waterscapes would be the first and only recommendation to other potential clients seeking pools. The bidding process was honest, transparent, and it was easy to see I was dealing with experienced professionals. Quality work takes time. Everything in Austin takes extra time due to permits. This team is managed our time expectations, weather slowdowns, and Covid related materials slowdowns with excellent communication and complete professionalism. 10/10 Can't think of enough good things to say about the experience and couldn't be happier with how the pool turned out.

Acosta Pools did an outstanding job installing a new water line for our pool slide and pouring the…read morenew concrete decking. The entire project was completed quickly, efficiently and with great attention to detail. Their pricing was fair, the communication was excellent, and the crew was professional from start to finish. We couldn't be happier with the results and highly recommend Acosta Pools to anyone looking for quality work and reliable service.