BEWARE! DO NOT USE THIS COMPANY! The good: Gavin was a very hands on contractor during the build, although it took longer than it should have as they were juggling several jobs at once. The bad: My decking, retaining wall and coping began to bow and crack almost immediately. Pieces of it fall into the pool daily. It looks terrible. It's embarrassing and I am going to have to get it fixed to be functional. The ugly: Nathan, the owner, and Taylor, the CEO, both said they would resolve this and fix it. They stalled and stalled and claimed they were turning it over to their insurance to handle it, and no one ever did. Now I have turned it over to an attorney. read more

As a contractor myself, I am always looking for great companies to refer my clients to when it falls out of my area of expertise. After dealing with Kris for a pool project on my own home, I knew he and Native Waterscapes would be the first and only recommendation to other potential clients seeking pools. The bidding process was honest, transparent, and it was easy to see I was dealing with experienced professionals. Quality work takes time. Everything in Austin takes extra time due to permits. This team is managed our time expectations, weather slowdowns, and Covid related materials slowdowns with excellent communication and complete professionalism. 10/10 Can't think of enough good things to say about the experience and couldn't be happier with how the pool turned out. read more

Definitely one of the worst companies to deal with. We signed a contract in November 2020 with them for building a 15X18' pool. The contract called for building the pool within 4-6 weeks. It has taken 9 months, and moreover, the work is still not completely done. We had to redo the coping tiles, resurfaced the decking due to extensive cracking, etc. Furthermore, the quality of their workmanship, at best, is mediocre. They have been paid in full, and yet they still dish out empty promises. As a result, we have filed a lawsuit against them for breach of contract in Travis County. They don't deserve a star. read more

Update: Native Waterscapes did resolve the issue we were having. I wish it would have been more prompt but understand the demand caused by COVID stretched them a bit thinner than normal. We are happy with the final product. Also, really appreciated the time Kris spent to get us oriented with our system and answer all our questions. read more

We had our pool, spa and waterfeature installed by chris at native water scapes in october 2013... The initial process was a bit slow. We had recieved bids from a few others and had a plans back quickly. Chris had came out twice before actualy giving us a number. Both times with a bigger plan than before. finaly after 2 meetings he presented a final plan with a estimated cost. At 20k higher than the other bids we recieved i wrote him off. However my wife fell in love with the design. We had shared the plan with two other builders to see what they would build it for. One stated that it is wasnt possible due to access and the machinery needed for boulder placement. The other could not match the price.. Chris and his crew arrived when promised and was in my backyard everyday untill completion. Friendly, clean crew with a amazing gift creating waterfalls. It turned out better than i could have dreamed! Final note: these guys are not cheap, and for a good reason. read more

Native Waterscapes - Pool & Hot Tub Service Near Me - Dripping Springs, Texas

I've been out a couple of times and if you find someone there, they can be helpful. Most of the time they don't answer the phone and don't return calls or emails. The staff apparently is well aware that the secretary (Julie) doesn't respond to messages and customers complain on a regular basis, yet the beat goes on. It appears to require an act of Congress or "Occupy Native Waterscapes" for anyone to return my call. I'm simply not willing to do business with a company that treats its potential customers and even existing customers that way. If I did the same to mine I wouldn't have any. It doesn't matter how good their work is if you can't get ahold of them. read more

I've done two projects with Native Waterscapes, a fountainproject and general landscaping. The fountain work was acceptable. However I've lost several of the plants on the landscaping. Some were due to the weather, but two large Yews were improperly planted and died due to root rot. Although we contracted them during the warranty period, Native Waterscapes did not honor the warranty. They didn't refuse, they just didn't return many different phone calls or e-mails. Our calls were refered to "Nathan" who completely blew them off. I don't appreciate paying extra for warranty (they listed a warranty charge as a percentage of the plant charge on their invoice), and then getting completely ripped off. I do not consider them reputable and will not do business with them again. read more

Native Waterscapes did our pool this year (2018) and it was a wonderful experience. We love our pool and have enjoyed it for 3 months now. I was actually surprised when I saw some of the previous yelp reviews. Honestly, I hadn't looked at them before we went with Native. All I can think, is the company must have read them and improved their customer service by 100%. Native provided excellent service, quick responses to all of our questions, and their team was friendly, professional and awesome around our small kids. For example, all the geodes they dug up, they saved for my little ones. We researched several pool companies for a long period of time (I'm talking years) before we decided to sign a contract. Out of all the bids we received, Native Waterscapes provided the most detailed itemized cost list that was easy to understand in their contract. We knew the exact cost of each item required for our pool to be completed before we signed. The Native Waterscapes team was the best of the best. They were very patient and tolerant of all my questions and concerns. Julie was very responsive and returned our calls within 24 hours. Nathan is a perfectionist and was involved in every step of the process. His design ideas transformed our backyard. And Deanna was extremely helpful explaining each step and helping us pick out tiles, grout, all of it. I strongly recommend this company. You should give them a chance to bid out your pool. We did not put in a pond but their office has some pretty amazing pond ideas to walk around. Again, my kids loved visiting the office and seeing the turtles out there. They listened to what we wanted to keep and change. Native made our ideas better and we have really enjoyed our pool this year. read more

Nathan, Deanna and their crew were awesome. They were the only pool company who understood that we wanted a small cocktail pool. The design was great, lots of choices in coping, plaster and tile. We were very fortunate to be on the premises during all phases of construction and that was a benefit as we could address issues that came up regarding issues that arose. If you are in the market for a smallish pool, (20x15), these guys get it. read more

We just had a fountain feature added to our front yard by Native Waterscapes. I felt confident at the outset that the guys who would be doing the work knew what they were doing....but they exceeded my wildest expectations. Kris came up with a design for the placement of the pot being used for the fountain that incorporated large boulders and river rocks to create a dry creek that is just fantastic. They arrived when they promised and worked incredibly hard to complete the job. We were very impressed and would definitely recommend them. read more

We had a problem with the liner of our pond with losing water . I stopped by at Native Waterscapes. They came out two days later, found the problem, repaired the liner and left a very nice message saying it was fixed and they would come by one week later to make sure there was no leaks. They did and there were no leaks. Very happy with their service. read more

Strong on design and install. Our pond was installed by them at least 15 years ago. It was very beautiful and well done. However it has always been a struggle to get help and maintenance. This year the pond sprang a severe leak to the point it was no longer functional. We have called, emailed, left messages and pleaded for help. They did initially come out in March. We are still waiting for service. We have been ghosted; no response to multiple inquiries via phone, dropping by the shop on 71, emailing etc. A staff member did at one point admit that they were understaffed and were not scheduling any repairs even for ponds they installed. These are good people but I am disappointed. read more

Hired Native Waterscapes to design and build our pool and spa. Had a great experience in the design process. Very creative company. But they are horrible pool builders. Once they took final draw had to beg and beg to get them to come out and finish the work. What should have been three days stretched into three months. Since then, we have dealt with leak after leak after leak. Motors failing repeatedly. Auto fill has never worked properly. And they do not care. Calls for repair go unanswered for months. Occasionally they send out a few guys who obviously have no idea what they are doing to try and get us to stop calling. "Repairs" make it worse than before they sent anyone out. Three years in we have had to replace three motors and have dealt with seven leaks, most of which required digging through slabs and redoing rock work. Each time we report one it takes six months plus of begging to even get them to come out and take a look at it. Still leaking today,still have multiple equipment issues, plaster is cracking in multiple locations. Rock features they built have been taken apart by their repair crew and not properly rebuilt. After three years of begging, have stopped even trying to get them out because it is not worth it. They do bad work and then just wait you out until you are too frustrated to get them to repair. Do not get sucked in by their design ideas because they cannot properly execute them and they don't care once you've paid them their final draw. read more

It was so great to work with Nathan. We wanted to work with a pool company that was local and we were so lucky to find Native Waterscapes. Our pool is beautiful and we have enjoyed it all summer long!! Thank y'all so much for such a great experience!! read more

Called to inquire about fountain repair and was told yes, they can do it. Took down my information and promised a callback by the next day. 3 days later I called them and was again promised a callback. 2 weeks later still haven't heard back. Who runs a business like this? read more

Run, don't walk to another local waterscape installer!! After consulting with Chris, the promised materials for the birdbath installation were delivered to my driveway - or should I way through my garage door. A runaway bolder went from the tailgate of the trailer - thru my garage door - the door was closed. Had the helper not been wearing flip flops, this could have been avoided. Next came the in ground irrigation system OOPS! Then they had to remove pavers to repair the damage and they are not in the paver replacing business. Did I mention the four mature boxwoods plants that were removed to make the failed repairs to the walkway? What a nightmare!! They did pony up and replace the garage door, the pavers and plants - not on your nelly. Many unanswered calls later, I just gave up! Calls to local paver contractors, electrician and irrigation folks have cured all of my ills. It cost three time Native Waterscapes original price. The only winner is the birds. read more

Superb job by a superb team. These guys are artists! Kris Burns and his crew did the job as advertised, on the exact dates we wanted it done, and at the price quoted. We highly recommend this customer-focused team. read more