This was a wonderful business!!! Until the son took over and never did the work. Long time…read morecustomers, and we moved to another pool maintenance business..

Dishonest at high cost. Used this service for a year or so and my pool was most of time cloudy…read more When asked they worked on filter without having known what did but just sent high invoice. Do not command.

Horrible, a day late and a dollar short. Rip off. Bill for one thing and deliver a cheaper ,Crappy…read moreitem

I've waited over nine months to write this review, hoping Lisa would give me a reason not to…read more Initially, she was kind and highly responsive. However, three major issues arose: 1. She began charging double for services and chemicals. Another company fixed a problem she exaggerated for just $50. She may costed us $2k+ there. 2. She let our pool develop severe algae, costing us $2000 to fix. She cited an emergency but never took responsibility or tried to make it right. 3. She pushed us to buy a $1500 pool vacuum, which broke after three months. She took it for repairs and never returned it despite my DOZENS of calls and numerous promises from her that she'd "return it this week." She hasn't answered my calls of texts in months. Seems like property theft to me. Morning Star Pools now services our pool reliably for half the cost without needing a vacuum. Lisa's unprofessionalism, lack of accountability, and rude communication leave me no choice but to share this experience.

I feel so lucky that we found Jonathan to take care of our pool! He is very communicative,…read moreprofessional, and helpful, on top of keeping our pool clean and looking great. This is our first house with a pool so we knew very little about the equipment and cleaning process. He always lets me know what's going on and even helps me over the phone or FaceTime if necessary (like trying to shut things off during the freeze). I am so glad we have him instead of a company who might send different people to work on our pool or not be available if I have a question. He is also very on top of what we need to fix/adjust/replace to keep things running well and looking good, and he makes recommendations on how to address the issues. He has made having a pool and keeping it clean not a burden at all. I am a very happy client and highly recommend him to anyone looking for top notch pool service!

If you need your pool serviced you can stop looking. Jonathan has been terrific for our pool and…read morehas kept it in great shape! We purchased our house about 3 years ago and tried taking care of our pool by ourselves in the beginning. That was a mistake and made us basically not use our pool. After we hired Jonathan we are able to use it all season. Don't use a big pool company for your pool service, use a local small business. Great communication and will actually explain the process if you want to hear about.

We would like to start by saying, if given the choice, would we hire Pool Lux again to build our…read morepool? The answer is "yes", we would definitely hire Daniel and his team at Pool Lux to build another pool. Trying to get anything done seems like a little bit of torture but not with this project. They did what they said they would do when they said they would do it. With any project of this size there were hiccups, but they were taken care of with a simple text message. The owner himself even came out and changed a faulty valve one morning and he's even walked me through some troubleshooting over the phone to solve a problem. The biggest surprise was they opted to increase the width of the of our decking on either side of the pool significantly without an additional charge. They saw an opportunity to make us even happier with the result and made it happen at their expense. How often does that sort of thing happen? I admit this review may sound too good to be true but it's not. I waited to write it until all the odds and ends had been corrected so I could make an honest assessment of the entire project. Our pool is the coolest toy I've ever had, I love it.

Having Pool Lux L.L.C. and its owner 'Daniel' on board for my pool's construction project, made a…read morehuge difference. In just 2 months I had my pool built, even with 2 weeks delay because of the inclement weather.

Daniel and his crew are amazing. I have referred them to at least three different friends who…read moreended up using them. Their pools are amazing. They almost always beat out the pricing of luxury pool builders while still building a great pool. They build pergolas and kitchens as well. What a kind family, and I can't recommend them more highly.

I wanted to come back to leave an update as our nightmare of a pool experience still continues…read moreafter working with this company. The coping around are pool continues to discolor and degrade and is now cracking and falling apart in many spots. Once again, we need to hire yet another company to fix their poor job. We will most likely have to pay to replace the entire coping around our pool. A pool that is now only a year old. The outdoor kitchen we had them build is also falling apart as the stone is crumbling around our grill and appliances. The pebble bottom which I sited in my original review was so discolored and uneven we needed to pay someone to drain our pool and do an acid wash on it to at least make it look "okay" not great but better than awful. Again, RUN, don't walk away from this company. I am happy to provide pics and videos and receipts to anyone that is thinking about using this company.

Very impressed by the prompt response and the professionalism of the owner of this Company, Michael…read moreShelton.

We hired Pool Sharp to repair our leaking and cracking pool foundation and replace a few coping…read morestones. Michael personally came to inspect the job and discussed several options, with an eye towards keeping it as affordable as possible. He and his crew kept us in constant communication, and showed up on site when they said they would. The leaks were completely resolved and they applied a new stucco surface coat to wrap up the job. For the coping stones, the aesthetic of the grout lines weren't exactly what we were looking for initially. Yet, they gladly came back to resolve the issue at no additional cost and it looks great. Michael and his team are professional, dependable, and do great work. I would definitely hire them again for any pool repair/reconditioning work.

Dallas does a great job! Always on time and keeps the pool looking good. Price is reasonable,…read moreespecially since it includes all of the pool chemicals

Dallas always does a great job. Everyone has been fantastic. The technicians announce when they're…read morecoming and leave a email report of what work they did and if they notice anything that needs to be fixed they send me a notification and an estimate of the work. The fees are normalized so I don't get any surprise bills. Very satisfied customer.

We have used Poolie for the last couple of years. I would highly recommend them. Each tech that has…read morecleaned and repaired issues are kind, professional, very thorough, and give attention to the detail. Grant came today and made sure we were pleased! He told me if there is anything he could do better to make I sure to tell him! Thank you Grant for taking your job seriously and being conscientious:) Thank you Poolie for an outstanding job each week!

We used Poolie for a bit over two years after our rocky start. The cleaning staff is great. We love…read moreJa'von and the cleaning team. What went wrong for us was a series of increasingly expensive repairs. First the lights. Then the pump. But the pump wasn't properly connected with our old control system. So the heater fried and needed a new manifold. Thousands of dollars ($9,548 over the last 12 months). At least 1,200 was seemingly caused by poor integration between our new pump, heater, and analog control system. The nail in the coffin was that we reached out over the weekend... Sunday. Yeah I know it was a long weekend. So we waited patiently. It's midday Wednesday. Got no response. Zero. From the Poolie website: "Upon receipt of a response from a Poolie representative concerning your reported issue, you are obligated to reply within twenty-four (24) hours. This prompt communication is intended to facilitate resolution efforts and avoid delays." If only they made the same commitment to the customer. Cancelled our service today. I hope they level up. Because, as it stands right now, I can't recommend anything but cleaning services from them -- we love you Ja'von!