We have used Poolie for the last couple of years. I would highly recommend them. Each tech that has cleaned and repaired issues are kind, professional, very thorough, and give attention to the detail. Grant came today and made sure we were pleased! He told me if there is anything he could do better to make I sure to tell him! Thank you Grant for taking your job seriously and being conscientious:) Thank you Poolie for an outstanding job each week! read more

We used Poolie for a bit over two years after our rocky start. The cleaning staff is great. We love Ja'von and the cleaning team. What went wrong for us was a series of increasingly expensive repairs. First the lights. Then the pump. But the pump wasn't properly connected with our old control system. So the heater fried and needed a new manifold. Thousands of dollars ($9,548 over the last 12 months). At least 1,200 was seemingly caused by poor integration between our new pump, heater, and analog control system. The nail in the coffin was that we reached out over the weekend... Sunday. Yeah I know it was a long weekend. So we waited patiently. It's midday Wednesday. Got no response. Zero. From the Poolie website: "Upon receipt of a response from a Poolie representative concerning your reported issue, you are obligated to reply within twenty-four (24) hours. This prompt communication is intended to facilitate resolution efforts and avoid delays." If only they made the same commitment to the customer. Cancelled our service today. I hope they level up. Because, as it stands right now, I can't recommend anything but cleaning services from them -- we love you Ja'von! read more

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I highly recommend Matt with Poolie for any pool remodel needs. Matt was incredibly easy to communicate with throughout the entire process and gave me plenty of time to decide on colors. Since they don't have a formal showroom, I was initially nervous about color choices, but Matt made sure I felt comfortable with my decision. The job ran over by a couple of days, meaning I was out of town for work when the finishing touches were applied. When I returned home, I was momentarily shocked to find the pool looking very green! I initially worried it was the wrong color, but it simply needed to be properly "shocked" instead of me! Thankfully, my remodel included a month of pool cleaning service, so everything was quickly taken care of by their team. The employees at Poolie were top-notch. They were nothing but respectful of my property, ensured everything was put back exactly as they found it, and left the site clean. I have zero complaints about their work ethic or the final result. I am very happy with my remodeled pool and their excellent service! I was just purchasing the home and the pool needed to be redone. The owners received the quotes for me. From what I was told, Poolie was the only company who had actually looked at the pool when they gave the quote because they were the ones already doing the pool maintenance. So I chose to stick with Poolie because I figured their quote would be accurate since they knew what the pool actually looked like besides, just googling the address.They held the price for me a little longer as I needed to secure funds from a previous real estate transaction. I really appreciate that. I also had them replace all of the tile. They had used my garden hose and loosened it to where I could not get it tightened and when I let Matt know, could they please tighten the outside spigot he went above and beyond and actually had them replaced the whole thing although they did not damage it they just loosened it and it was not easy for me to tighten because it was old. Thank you Matt!! You can see from the photos the new pebble pool has a darker blue gray at night it looks really cool. It's lighter in the day when the sun is out. read more

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During one of these strong storms this spring my large BBQ was sent 10ft by the wind and wound up in the deep end of my pool. I had no idea how to get it out till Poolie came and 2 of them went in my pool and got it out! Thank you Poolie!' read more

Poolie - BBQ in pool - Pool Cleaners Near Me - Austin, Texas

Poolie is not perfect, but if you get to the right person when you have an issue, they will work to make it right. We have been with them for over two years and have shown to be consistent with cleaning My recommendation is to work with them on a service and maintenance schedule. That makes sense with your skill set and level of comfort and maintaining your pool. read more

Aways dependable service. Highly recommended. Pleasent attitude. On time with weekly service. Pool kept very presentable

I've been a customer over the last 2 years and have consistently had problems. If you don't mind a legitimate issue quarterly, then by all means go with Poolie. They are kind and work to make things right, however the issues haven't stopped. Some a communication issues and some are staffing. Today, is probably the 5th or 6th major issue where it's a holiday weekend, no communication was sent for a change in schedule, no one came yesterday during our regularly scheduled appointment and today, Good Friday, no one is answering the phone or replying to text (first one I sent this morning at 9:42 AM) which is understandable IF they had communicated to customers the office would be closed today. I just don't know what else to do and will have to switch pool companies. annoying... and today, we have algae read more

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This company and their employees are so disrespectful and lazy! They have many employees who are too ignorant to realize they are at the WRONG address and then the employees trespass behind gates/fences. We do NOT have a pool in our yard and yet this is the 3rd time with this company in the last 6 months. Lazy companies like these are why people lock their back gates. read more

Repair was fine but process was difficult with communications. Overall I was happy with the repair and it seems to have worked.

I received a notice from a debt collector that I owed Poolie money for a service I never received. I do not even own a pool. I am now in the process of trying to get that matter cleared up. They apparently send out invoices for things done to people that have no pools just to try to get money. I can tell that this company is irresponsible by sending bills out and not checking the addresses where the work was done at. I don't think they have very good employees by reading the reviews of a lot a lot of reviews that a lot of others have posted. If I did have a pool I would have to give a lot of thought about using this company. read more

Poolie bought the company I previously used and it's been a disaster. Now they have gotten my dog sick bc they can't clean up after themselves. A bunch of chlorine was left by the side of my house that I didn't see until my dog started to vomit (see pics). This was day 2 of trying to get them to rectify the situation the previous week from not cleaning my pool properly. I have had a problem with getting them out here to repair the equipment that THEY installed a year ago. It's almost impossible to get them to return a call. And when someone does return a call they always have to refer me to someone else. The someone else never calls back though. read more

Poolie - Pool Cleaners Near Me - Austin, Texas

I have gotten estimates from Poolie twice. 1) was leak repair involving the pool. Poolie was twice as high as other companies, their contract vague, and they did not notice 3 leaks other companies found. This estimate was free. 2) I was never told there was a cost for the equipment leak diagnostic estimate. The cost was $162. You do not have to pay the diagnostic estimate if you use their services. Their services are overpriced, service department hard to reach, and they came on another day. The service tech cannot take payment although payment is due the day of service. Buyer beware. read more

I had originally called them to help me set up my pool equipment. they wanted to come out and service every two weeks. they never sent me an agreement but I was on the schedule. Poor commination and never know when they were coming. no on the way text or notification. They didn't fix the pool pump setting and it was not working with the panel so after every service for 2 months I would come home and my pump would be off. I tried to call and get someone that could actually fix it and getting it working like it should. mind you this whole time I am trying to cancel service other than repair. I talk with multiple people on the phone and text. finally after another 2 months I got IAN ( Manager ) on the phone. He wanted to send a lead to my house to fix the problem. he got it fixed. GREAT, after 4 months I finally got the problem solved which is a ridiculous amount of time. the problem was one wire in the pool panel. That being said I till wanted to cancel my service. I told IAN this and and he agreed and the would fix the past bills. they kept coming and i had to continue to trun away the tech that tried to come out. POOLIE KEPT SENDING BILLS. they even went as far as to applying late fees to services that either didn't happen or were unwanted. I just receive an email saying that they are going to send the bills to collection! I called to get a problem fixed. I took them 4 months to fix. I paid for that and the 4 months of service. I continued to try and cancel service. They kept trying to show up. I had to fill out and online form to discontinue a service I never signed up for and had no idea of terms and was never sent any by they way. What A scam. horribly ran office. I'm in the home service industry I would personally never do this to a client. Absolutely worst pool service company in the greater Austin Texas area. Before writing this I have tried to call the manger IAN and left a message. He is not return calls must be busy scamming people read more

Dependable service. Always phones ahead of techs arrival. Identified problems reported to office and they notify us promptly. Repairs are scheduled and promptly completed. Nice! read more

I have been waiting for your as kfor your services ask for your service personnel show me if my pools setting were correct. I live on a fix income when i call you said i need not be there I said dont come if im not there because i need to learn So please helpme Rebeca Saucedo read more

Rip-off artists. Avoid this company like the plague. Poolie was contracted to do a leak test. Technician showed up, took a few pictures and tightened a fitting in the equiment area without looking at the pool properly. Totally missed cracks in the skimmer which was the whole reason for the leak test. Charged us handsomely. Poolie did not realize that we had a camera on the pool area documenting what was actually done. Do not trust these guys - if you must use them, make sure you are home so that they do not rip you off. read more

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Derek, did an amazing job on my pool. It was green and black in places. Next day. BLUE read more

Poolie - Pool Cleaners Near Me - Austin, Texas

Had there service for over a year great service and did a great job the last 2 visits the tech's did not put chemicals in pool soon with the texas weather pool turned green was not happy but to be transparent they did correct the issues overall they do a decent job read more

THIS IS THE WORST POOL COMPANY!!! you will ever have the misfortune of working with!! RUN!!! I had to cancel the service after a few months of dealing with their over-inflated charges and the dipping of their greedy fingers into my checking account whenever they felt like it. They will randomly charge you without ever communicating beforehand what it is they are doing, and will leave you to pay overdraft fees! They are still trying to steal money from me 3 MONTHS after canceling their service. What reputable company does that? Pay close attention to their double billing and bogus charges that they will stick you with and file with the BBB so they don't do this to future patrons. read more

Poolie is a joke of a company, please avoid them. They are incompetent and unable to perform basic pool services. Ridiculously bad customer service also. Save yourself a great deal of time, money and aggravation and hire someone else! read more

I have been unable to contact the company after multiple times they have missed service on my pool and several times billed me incorrectly. This business is not reputable. I do not recommend their website is inaccurate they do not provide good quality service or good customer service. Beware use a different company. read more

I have to give a special shout out to Jaylan - Poolie Tech. This guy goes the extra mile by keeping us informed if he is running late, rescheduling services, and let me know if he's coming to the house early too. Jaylan also makes us aware of any potential problems with the water in our pool and spa. He is freaking awesome! Please, let the senior management know about his level of exceptional customer service. Thanks~The Osbornes of Pflugerville read more

Poolie is absolutely the best in Austin area. Josh is super quick to respond and always very helpful. They have a great dedication to quality and service! read more

Know your limitations! Shawn and Adolpho from Poolie saved my lunch yesterday by repairing a broken PVC line with ball valve. A large chunk of broken tree limb landed on the Spa line and broke the pipe both above and below the ground. Often times I try to fix things myself, but I knew this would be a gnarly repair that would have tested Job (the Bible Job). Thank God for Poolie. I have always admired problem solvers and it gave me peace of mind to see Shawn and Adolpho approach this like "no big deal." If you're a pool owner, you know how difficult some PVC repairs can be. Especially repairs under ground with multiple 90s involved. Like how do you get all the parts to exactly fit and be cemented before drying solid? The Poolie guys did a great job by quickly knowing how to address the repair and get it done all for a reasonable price. Their experience was obvious and much appreciated. I highly recommend Poolie if you need pool or spa line repairs. read more

Poolie - Spa line broken above and below ground - Pool Cleaners Near Me - Austin, Texas

Poolie bought out my old pool company and the service seemed like it was going to be great but that didn't last and now after about six months, I am getting multiple weeks per month when they don't come by and they don't even let me know that they aren't coming by. Their techs are also telling me that their equipment is broken or missing so they can't do a full service. Not recommended! read more

1. Beware of the company called POOLIE. I was with Real Pools/Scotch Pools for 10 years. I left Scotch Pools because they were over-using chemicals to balance the water, by using too much acid, then having to use more base and then sometimes more acid to get the water balanced. It was costing almost $500 a month, and my pool was still green. I gave them 6 more weeks to train the new guy, but then I gave up. I got POOLIE from Angie's List last May. They give weekly reports, EXCEPT, the reports do not include acceptable ranges, and they never alerted me that chemicals were getting too high to be safe......until last month. The trainer with a new guy told me that I needed to drain the pool at least 3/4 down, because the cyanuric acid (CYA) level was very high, so that the chlorine was bound and not working well. I was very surprised. I had never had this happen before. I did some research. It turned out that the reason the CYA level was so high was because POOLIE uses chlorine tablets and granular shock, which contain a lot of CYA. Real Pools/Scotch Pools mostly used liquid chlorine and shock, which don't have CYA. Chlorine needs some CYA to make it last; however, CYA never leaves the pool, so you have to be careful with it. The level just gets higher. Freshwater and rain will dilute some of it, and splashing it out will get rid of some of it. POOLIE NEVER TOLD ME that I would need to drain my pool some each week and add water. And they did not dilute it either. It only took a couple of months for the CYA level in my pool to be much too high. I communicated with their service manager, Ian, and the GM. Ian said they, meaning HE, should have warned me. I questioned him about whether or not I could pay extra for them to use liquid chlorine in my pool after I drained it, and he just kept repeating that they were using the industry standards. So what was the solution then? Ian told me that the CYA reducers didn't work. 2. POOLIE bought out SCOTCH POOLS in November. They immediately switched those pools to chlorine tabs, so those pools now have water with high CYA levels and unsafe sanitation. Since the beginning of the year, my pool has been skipped 4 times. I told Ian and he promised they would never skip me again, and that they would dilute my water. Instead, they skipped me again and almost choked out the new pump that they had installed in February. Luckily, I came back from out of town that weekend. My pool was green and full of leaves. I took a water sample to Leslie's. ONLY ONE CHEMICAL WAS IN BALANCE. I compared Leslie's report, which had acceptable ranges in it, to the POOLIE service reports since May. My pool chemistry had NEVER been balanced....NOT ONCE. My pool was deemed unsafe and possibly corrosive to the equipment. No wonder I needed a new pump. 3. I FIRED POOLIE! I certainly see now why they were able to offer a "One-Price-Fits-All" strategy. They use cheap chlorine tabs that damage the water and pool. They don't balance the water, which requires different chemicals. It took one week for me to DIY treat and balance my water chemistry. Now, I just have to drain and replaster. Thanks POOLIE. read more

These guys bought out the route of my previous service provider. Their techs were incompetent. The office staff and billing is a joke. Sign up with them if you want a rotating cast of unknowledgeable service providers and clueless offshore customer service. read more

We've been using Poolie (formerly Fiesta Pools) as our weekly pool cleaning company for over a year and had been satisfied with them. That all changed when we had them install a pool heater. The tech came out and connected the heater to our existing gas. We asked if it needed to be inspected and he said no. A day or two later we smelled natural gas in our master bedroom. We didn't connect the dots because the heater is on the other side of a large backyard so we thought the gas was coming from inside the house. Days later we noticed the gas smell was coming from the pool heater. We could hear it hissing, which meant the leak was significant. We asked Poolie to come out the same day (we had to insist and stress the importance). The same tech came out and said he had left old Teflon tape in the threading on the gas line connection that was causing the leak. You are not supposed to use tape on a gas line. He reconnected the line, and we asked how he can be sure it's not still leaking. He didn't know and didn't bring anything to check it. We asked if the heater would have blown up if we turned it on, he said it could have caught fire. We asked why it wasn't tested for leaks when he connected it, to which he replied he doesn't do that, it should be done by a licensed plumber. What?! How can a company send someone who isn't licensed to connect a heater to a gas line? That means the job was done incorrectly. Poolie's response was "the technician conducted the install within the scope of his RAIL certification." If that is the case shouldn't it be standard practice to notify us that a plumber should be there to test the line? They didn't even bother to check for a gas leak after the connection was made. We assumed they were qualified to the complete job, which should absolutely include testing for leaks. We trusted Poolie to ensure the job was complete or at the very least inform us that we should have the line tested by a professional for leaks. We feel Poolie put our family and neighbors in danger, which could have been a disaster had we turned on the heater and it had ignited the gas leak. read more

This company has really gone downhill. Unreliable, they leave the trash and leaves they clean out of my pool piled up around my pool equipment, and you never know if or when they'll show up. Not to mention double charges and overcharges. Horrendous experience read more

I asked Specifically as for someone with knowledge of the connection issue I have with gas pressure to a heater. Technician showed up in the front, and when I walked out he drove off. Apparently he suddenly got the message I wanted the service an hour after he showed up, but I was home early anyway. Then he said I'll do another job and came back an hour later and just walked in the backyard and didn't know one thing about my issue. A total waste of my time and theirs. I bet they clean pools well though. LOL read more

From Poolie, John has been our pool tech. He's been extremely helpful and professional. He's helped us keep ahead of all the Live Oak pollen in preparation for Spring and "Pool Fridays" with friends. read more

I cancelled my service with them because of their shady business practices. They would send me random invoices for repairs I never requested and were never discussed with me. They continue to charge my card month after month (now 5 months after I cancelled) even though no services were provided. I was refunded by my bank after calling out their fraud, but it was still a huge inconvenience. This company is definitely not to be trusted. read more

We hired Poolie two summers ago to do a repair on our pump and get the pool up and running. Working with them was amazing and could not have been happier with the end result. We decided this year to hire a pool cleaning service so without relcutancy, hired Poolie to do the weekly cleanings. They all have done an amazing job and within weeks, pool is clean and ready to use. With the weekly pool service, a Poolie technician comes out weekly, checks chemicals and add more if needed. They scoup debris and srub the sides as needed which is followed by an emailed report of what services and chemicals were added. They always make sure our gate it locked and safetly shut. Extra shout out to Rio and Jason for their hard work bringing our pool back to life. Their services are a great value for the cost and look forward to working with them all summer. read more

Summary: Don't use Poolie - they submitted false service reports, let my turn pool green five times in seven months, and resulted in hundreds of dollars of repairs and chemicals The below summary was pulled from our email correspondence over the past eight months. Poolie took over my account on Feb 1, 2022. We ran into our first trouble with them just two weeks later, on Feb 14th, 2022. After walking through previous problem areas in our pool, they ignored them on the second visit. The pool quickly backed up and needed additional service. The problem persisted through March, with dozens of emails back and forth to try to get them to take proper care of the pool and multiple chemical treatments to fight the algae that grew. Each time we spoke, I was told the problem was the weather or the leaves, although previous pool companies had been able to take care of the pool (with weather and leaves) without any trouble at all. After two months, I started to learn how to take care of the pool myself. I realized part of the problem was that, although their weekly email said they were putting chemicals in, they were lying. I first noticed my chlorine dispenser was completely empty on April 2, 2022, although the pool had been serviced just days before. They acknowledged the pool had been improperly maintained on April 18th and said they fired the previous service tech, with promises of making it right. After that, the pool was green unusable for an additional two weeks. The pool was finally usable again on April 22nd, then green again on the 25th, then usable again on May 2nd. At that point, the service manager I had been working with (Nestor) must have been fired, because his email stopped working. I emailed the main service address again to start from scratch, explaining the last two months of history. On May 7th, I again found part of the problem was the chlorine was empty, though the pool had been serviced the week before. At this point, the pump needed to be repaired - the impeller had gotten jammed. After reviewing footage from our security cameras, I found that they frequently emptied the skimmer baskets without turning off the pump, causing excess debris to flow back through the pipes to the pump. Some was caught by the pump basket, but I suspect the damage was caused by months of additional debris and build up. The repair was $538.44. Problems started back up again in July - we needed another repair, and I found the chlorine was set very very high. Our reading was over 30 ppm. I started taking my own measurements. I bought three separate kits to verify the reading - a Taylor kit, a set of test strips, and an automated tester. All of the kits agreed - the pool chemical levels they reported in their weekly emails were made up. Their email said the pH was 7.4, when it was actually 6.8. I let them know their reports were accurate and they assured me it wouldn't happen again. After reviewing our security camera footage, I suspect there were weeks they sent over a service report, reused old pictures, and never showed up - our skimmer baskets were frequently full even after they'd just "been there." In the beginning of September, my pool turned green again. I found the chlorine dispenser was again empty. I filled it up. That week, the next service report said they added four tabs of chlorine. This is impossible - I had just filled it, and there was no space for more tabs. After the data in their weekly service reports was confirmed to have been made up a second time, and after my pool turned green a fifth time, I canceled my contract in writing on September 6th. When I canceled, the service email address said "Understood, as mentioned, I wish that you would have reached out about it, as we could have taken care of it.". This was an absurd response, after exchanging 50+ emails over the term of our contract. I asked for the final invoice to be prorated, as I canceled in the middle of the service period and needed to buy hundreds of dollars of chemicals to correct my pool chemistry. On September 22, I received a response "I'll review, thanks", and then never heard back I received another invoice today (October 30th), this time with $20 of late fees tacked on. It showed that they'd added 16 tabs of chlorine, one tab of Sodium Bicarbonate, and a half unit of liquid chlorine that week, even though my service had been canceled nearly two months ago and they hadn't come back since. Again, this was impossible. I've since had another more reputable pool company come take a look at my equipment. They found multiple holes in my filter, likely caused by the lack of maintenance, that needed hundreds of dollars worth of repairs. read more

Poolie has been servicing my pool since they joined with my previous pool company. My lead tech, Jacob, is fantastic. My pool looks great after each service visit, and he always takes time to answer questions and even talked us through tips to ensure we were prepared for the freeze last week. read more

We ended up with Poolie after our company sold to them. Pool cleanings are inconsistent at best and have required call-backs to make it right. I would never recommend this company, despite their pricing is less than the competition. Management always responds to dissatisfaction, but always with an excuse. read more

Poolie - Piles of leaves on the bottom right after a lazy "cleaning" - Pool Cleaners Near Me - Austin, Texas

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We had service with Poolie about a year ago and it was hit or miss, depending on which tech showed up. We finally decided to cancel after one of the techs told me off in the backyard. We maintain the pool ourselves with a little help and decided to give Poolie another chance last month. Five stars to one of their supervisors, Jason Long, who came over and absolutely got our pool looking great in two visits. However, it took on a slightly green hue after a bunch of rain, which is when a different pool tech poured 10 pounds of shock, 2 gallons of chlorine, and a bunch of muriatic acid in the pool. it looked like milk for days, I couldn't get anyone to come back out and treat it, and when they finally did they drained 600 gallons of my precious rainwater down the side of my hill. They left the water level below the skimmers with the pump running, and that was enough for me. 2 1/2 weeks later our chlorine is still over 10 PPM and we can't swim. They're supervisors seem really great when you talk on the phone with them, but the weekly service is inconsistent and frankly has wrecked our Pool for almost 3 weeks in the beginning of summer heat. You deserve better, look elsewhere. read more

I hired them for a month of service(3 cleanings), because the salesman swore to me that he could get my pool in order without draining and scrubbing it. It was agreed that the first technician would help me remove the pool cover, which they did not and also tried to charge me for a cleaning after they showed up and just left. They have never showed up the day that they should have, besides the first time when they just left. It was also agreed upon by the original salesman that they would use a pump so the gunk at the bottom of the pool would just not be sucked into my filter and then recycled back into the pool once they left, which the last tech., who I did not request, did not even bring. So as of right now, I've only had two cleanings and simply requested a partial refund for the last, which they have ignored and have not responded back to me with! DO NOT PAY UP FRONT IF YOU DO GO WITH THEM!! Their sales team does not communicate at all with their field service team, which I believe created all these issues and confusion, but that is not my fault!! read more

This company has some really great employees! Mike Saul, the service manager came out, assessed the issues with my pool, fixed what he could and gave recommendations going forward. This company is overall very responsive. I put in a request with Thumbtack and within an hour had a response from Poolie. This is after contacting at least 10 other pool repair companies. Of that 10, only 1 responded to emails or voicemail only to say they were too busy. On the next day scheduled appointment with Poolie, Mike, the service manager, called to let me know he'd be several hours early. I repeat "early"! Great job, thank you so much Poolie. read more

If I could rate Poolie 11 out of 10, I would. Service was excellent, fast and professional. Their techs KNOW pools. We had an emergency issue and they came out within hours even though they were super busy and the weekend was approaching. Solved our problem and left the pool immaculate. If you're looking for either emergency pool work or routine maintenance STOP LOOKING! Sign up with Poolie ASAP. Simply, the best. read more

Poolie - Before Poolie - Pool Cleaners Near Me - Austin, Texas

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