They have been really busy but made time for my claim. Jeff has come out to my home a couple of times and he was fantastic. very friendly and knowledgeable. He took the time to answer all my questions and added plus he was doggie friendly. My pool looks great thank you to Jeff you're the best. read more

We are new pool owners and Stacy has been so patient and proactive since Day 1 of meeting us. When she is here, she checks in to be sure we don't have questions, she loves on the dogs who won't leave her alone, and when our 6 year old is here, he will go out and she teaches him how to get the leaves out of the pool and patiently answers his constant questions. Today, with the horrible ice storm, she texted us first thing this morning to tell us that we should be good to go with the pool settings as is. But then when we asked her a question later, she said she'd just run by to check on things, which she did (did i mention ICE STORM??) and all was well. Just really appreciate her and her approach to customer service. read more

Piranha Pools is Amazing!!! They do a great job and are very prompt with appointments! Our pool has never looked better!! Call them! You will be glad you did!! read more

Absolutely the best in the business! The owners, Rhonda and Bill, are really reliable and super communicative. The service manager, Jeff, is super helpful and truly goes out of his way to help fix any issue and solve problems without it costing an arm and a leg. Mohammed does an excellent job every week taking care of our pool and taking care of any minor issues. I would not trust my pool with anyone else! read more

I highly recommend Piranha Pools. They are a first class operation. What's so impressive about Bill and Rhonda is their company does it all. New construction, remodels, service, and repairs. Piranha Pools is by far the stand out when it comes to a full service pool company. They provide an a top-of-the-line experience. Both Rhonda and Bill are always available for tech support from simple questions to very advanced questions you may have. If you are designing a new backyard to entertain and looking for the best just call Bill and Rhonda. You will not get a better customer experience and quality like Piranha Pools. They are the best pool company in the Greater Austin Area! read more

Piranha Pools took great care of us and saved us a ton of money. Our spa heater wasn't working. Another company came out and said we needed a new heater... for $5,900! Bill from Piranha came out, asked me some questions, tested a few theories and had the heater up and running again... for $175!!! Made my day! read more

I called Piranah when my pump, installed 6mths ago by another pool service company, started making a bearing noise. The other provider gave me a tale on the phone about complex and expensive warranty options that didn't sound "right". Piranah came out, opened the pump and quickly fixed a clear installation issue, AND they managed the claim with my home warranty provider. Piranah is my new "go to" for pool service. read more

Super dissapointed in the service. Pool just got worse! They didn't come when they were supposed to and the alge was worse then ever. When we said something about it we just got a bunch of excuses. And then got over chargered, all of a sudden everything started to "need to be replaced". Got tired of it and switched to Pool Ninja. Pool cleared up, apprently there were no chemicals in the pool. No problems since having Pool Ninja, actually the pool has never looked better. We gave Piranha several chances. Hate to be so negative... read more

UPDATE: Piranha Pools replied to my review and just to be clear, my review is based on the time frame I had these issues. I just now got around to leaving my review a year later. My filters were damaged when they came out. As I stated, Piranha Pools came out and gave me some BS stating they fixed the problem when they never did a thorough check. They basically wanted to do some type of work to get paid and leave. I also wasn't able to get them to come back out after still having problems without them trying to charge me again. My home warranty wouldn't pay for them to come out again either because Piranha Pools told them that they resolved the problem and that nothing else was wrong. ORIGINAL/ACCURATE REVIEW: I'll start out with letting you know that I'm a new pool owner, with no experience at all. After moving into my 'new' house I tried maintaining the pool as best I could, based on what the previous owners had told me to do. After about a month of frustration I realized that my system isn't putting chlorine into the pool. I called my home warranty which sent out Piranha Pools for $75. Two guys came out, one was obviously brand new. They checked a few parts here and there and replaced 3 different seals stating that the problem is that too much air was in the system so water wasn't flowing properly. This didn't fix anything. After a lot of frustration and 2 other pool companies, I realized that the problem was my filters had holes and the DE powder was flowing through them back into the pool. Piranha Pools never checked my filter and told me they knew what was wrong when they clearly didn't. I don't recommend these guys at all if you're having equipment problems. read more

This company does outstanding work. They come the same time each week and my pool has never looked better

John is our pool cleaning technician and I can't say enough how pleased I am with his service. He really takes the time and does a great job! I love the communication after the cleanings that describes the work done, chemicals added and pictures included! It is such a relief to have a solid company taking care of this, especially when you're out of town. My previous experience with an independent pool cleaning contractor left me frustrated. It was hit or miss that he would even show up and I had to wonder if the chemicals were even being added. Sometimes you need to experience the mediocre to appreciate the expert. John is first class and I will recommend him to all of my friends and clients. read more

We just had a new pump installed. The service was remarkable and professional. We are very happy with our decision to use Piranha Pools. Thanks again! read more

Good people. Good business. I had a pool pump go bad, and needed it fixed the same day. Karen at the front desk is very helpful, and Tyler (my technician) did the job flawlessly. Would use them again in a heartbeat. read more

Ryan did a great job of coming through on the repair work needed for our pool equipment. He was very courteous & easy to deal with. He explained everything in great detail, answered all our questions and had an excellent attitude. He was quick and on time. Jeff and Ryan both have to be commended on a very professional and fast service. I would definitely recommend Piranha Pools, especially Ryan & Jeff. All in all a 5 star experience. read more

Nothing but the best service. Piranha Pools has always been there when I needed them. Bill or his staff always answer the phone and do their best to provide the most thorough service possible. I have used them for repairs & maintenance. I highly recommend them. read more

You want the best, you've found them! Piranha Pools rocks!!! We have used the Piranha Pools team since the first day our pool was built last summer (2013); they're awesome! From Rhonda running the front office, Bill teaching Pool School, to Linda managing our pool chemicals, these guys are the total package! We've only had our pool for a year, and the Piranha team has taught/mentored us along the way. In fact, Linda does a great job of kindly reminding us when we're not emptying our skimmers or our filter "basket" often enough. She has also taught me how to keep the chemical levels balanced between their visits. It's not too hard to maintain, but I've still decided that they keep our pool so nice, that I've asked them to come every week between May & September (hottest months) to keep it perfect! At the end of the day, I trust the Piranha team 100 x more than I do myself when it comes to keeping my pool in tip top shape. In fact, I have given them my gate code and never question whether or not they'll show up, take great care of our pool, or keep our property secure. I sweep it every so often, but other than that, they make it so easy for our family to just jump in and enjoy our pool with very minimal work. That's exactly why we built the pool in the first place. I highly recommend Piranha Pools! You will certainly be glad that you chose to go with them!!! read more

I have had other services, but what makes these folks different is great, honest communication and follow through! Very happy with them! It's a true partnership! Pool looks great and we plan together how to keep it that way! Highly recommend! read more

Piranha Pools - Looks like this because of Piranha pools - Pool Cleaners Near Me - Leander, Texas

After working with other companies and having numerous issues (my pool is a full on problem child), I am so glad that I discovered Piranha Pools. Not only do they really know their stuff, they respond in a timely manner and are super patient explaining every detail to me. I came to them with a green murky pool and now it is continuously sparkling clean. They also installed a pool remote that I control from my cell phone and it is awesome. Look no further ... contact Piranha Pools. They will melt all of your concerns away!! read more

Beware of this business! They are inexperienced to start with. Worse if they have to work with or through your warranty. The guy Jason advocates his previous business vendors for unnecessary repairs to get the cut. The Piranha pool owner went to unethical route to conspire with our warranty to make some money. VERY bad experience, wish we had never had to deal with such lack of integrity. BEWARE is all I say. Oh and these previous good reviews- I see are more for regular stuff, that's not tough to impress with. I got their reality with tough repairs, lack of knowledge and then it became worse! read more

We are, admittedly, pool novices, and Piranha Pools has been an invaluable asset. They were assigned to our home warranty claim, and we were so pleased with the repair and education we got at that visit that we have continued to use them for all our pool needs! Every repair issue has been addressed promptly and efficiently, and we routinely receive additional guidance outside of the original repair scope. Quality vendor with exceptional staff!! read more

this pool company was sent to my house by my home warranty company after my poil filter broke. They came and replaced my filter and said its running at to high of a pressure and they would be out next day to look at and trouble shoot. Two days later they show up no phone call no explanation and move some pipes. so at this point i have no idea. Also which kinda upset me more was that they left all of the trash for me to pick up. Old filter and the box the new filter came out of. Very second rate and no attn to detail in my opinion. Other than l that the owner seems easy to deal with. But just from these issues i would not recommend. read more

I've been using Piranha Pools since 2012. I've found them to be very competent, responsive and very helpful. Currently blown away by the quality of the field report they left after their last visit. What they fixed, what I need to do differently, what else doesn't look right, level of my pool chemical inventory, all with accompanying photos. Quite breathtaking. read more

Thank you to Bill and Company for finishing what a subpar company started, you guys are the best! A million thanks to all.

Thank you so much for helping us replace the actuator for our pool. He came out and took care of everything in record time. He was super friendly, very knowledgeable and wonderful to work with!! thanks Piranha Pools!!! read more

I wanted to provide a quick update. We have now had Piranha servicing our pool for around a year and a half and we couldn't be more thrilled. The pool is light years ahead of our prior pool boy (aka my husband). ;) Additionally, we were out of town during the recent freeze in December and were told we had pipes break by a neighbor. The owner himself swung by to make sure everything was OK w the pool for us. They operate with such integrity, have been so easy to work with, billing is prompt and easy to understand. read more

Pirahna totally saved my 4th of July this year. My pump went out along with my timer panel. Karen was amazing at taking my call at 7pm at night number one. She was so helpful and caring! I could not have asked for a better person to work with. After talking to my home warranty a million times and getting no where...Karen jumped right in to help save the day. Thanks to Antonio that came out to rewire my panel box. He was just as wonderful and sweet! The service was done so quickly! I am so happy with this company, and I hope that others that need any pool assistance this hot summer give these people a call! Thank y'all very much! read more

Everything is right with Piranha Pools team, from service, advice, billing. We could not be happier with Rhonda, Bill and their crew. Friendly piranhas ! read more

We have had nothing but outstanding service from Piranah Pools. We have used them multiple times over the last year and each time the service has been efficient, competent and excellent follow up. read more

We have had Piranha servicing our pool for around 6 months and we couldn't be more thrilled. The pool is light years ahead of our prior pool routine with clear, crips water that is far more inviting than it ever has been. We were out of town during the recent freeze in December and were told we had pipes break by a neighbor. The owner himself swung by to make sure everything was OK with the pool (it was!) They operate with such integrity and provided great advice when we recently resurfaced the entire pool. They recommended low power LED lights, glow in the dark tiles on the stairs to improve nighttime visibility, and technology add-ons so I can control the pool features remotely. They have been so easy to work with and their billing is prompt, clear, and very reasonable. They are even so high tech, I receive an email after every visit with detailed information on the pool including pictures. If you are in the Austin area and need pool service, these are the only people to consider. read more

Don't even consider trying to work with these people. We contacted them due to the death of close family member which required us to be in Chicago for 2 weeks. At first they quoted us $100 for the first visit to clean up a haze problem and then $50 a week for the next 2 weeks that we needed service so I prepaid them $200. When the pool person came over she pointed out that she only needed to add a couple of chemicals to clear up the problem so I called back the owner who agreed to reduce the price of the first visit to $50. Two weeks later we learned that they had not shown up for the next visit and didn't even notify us. When we called them about it, they wouldn't return calls for several days. When I finally got them on the phone they first said that the pool person was on vacation and they hadn't gotten a chance to schedule someone else or to call us back. Then they claimed that we should have paid them the $100 that we originally agreed on because the chemicals alone cost $50 (I checked and at most they cost about $15). They did come back out for one final visit and then I decided to drop the whole thing as I couldn't trust them and didn't want them to come back out again. read more

My home warranty sent them out for a warranty call and they were very prompt and helpful. Issue turned out to be user error on our part as we're new pool owners, but they were happy to explain and answer any questions I had while out and correcting my problem, refilling spa section of pool and testing functionality. They followed up the next day and a few weeks later to make sure everything was still running okay. read more

Can't say enough good things about Bill and Rhonda. We've been clients for a few years and the service is always exemplary. The pool always looks great, the emergencies always handled quickly and they always have a fair price. Most recently we had an issue with a valve actuator that went out during a pool party. I texted a photo of the valve actuator to Bill, he talked me through the quick fix and they came out and repaired it on Monday at a great price. Seriously, who else lets you text the problem late on a Saturday and talks you down? Pool party saved, Momma happy, wallet intact. I refer close friends to Bill and Rhonda. If you own a pool, call Piranha. read more

They are very efficient and perform services with great quality. Josh helped me out many times and he is amazing! Thanks for all your help.

Piranha Pools was sent via our home warranty company as was fabulous. Everyone at the company was courteous, helpful, trustworthy and thorough. Josh was incredibly responsive, quick to resolve the problem and showed amazing attention to detail. And he went above and beyond what the warranty company covered. Piranha Pools exceeded all my expectations and I'll certainly be calling them again next time! -Victoria read more

Great service and responsive when you have those pre-pool-party crises!

I have been a customer for Piranha Pools for a few years now. They have been wonderful! They have really made my pool zero hassle for me. They take care of all the chemicals needed and replace parts as necessary. Anytime I have any problem at all they are just a quick phone call away and are usually there within 24 hours. I would highly recommend them to anyone- Bill is great!! read more

Honest and competent. Great combination when dealing with pool companies. We like to support locally owned businesses so we called Piranha after reading good reviews on nextdoor.com. They worked around my busy schedule and did the work I requested quickly without trying to upsell at all. I also asked for them to look at a couple of other issues and the root cause of each problem was identified and resolved at the most reasonable cost. The 5th star is because they came back and fixed a part on my Polaris sweeper without any added labor. They could have just dropped off the part but they went the extra yard to provide service. They are super nice people that just want to do the right thing for their customers. I understand frustration that can enter into the picture when there is a home warranty company involved. That complicates the process and it's easiest to blame the people you actually see. After getting to know the folks at Piranha I am convinced they will do everything they can to make things right under the limits of the warranty and if they are wrong about something they will admit it and apologize. read more