In my opinion one of the most unprofessional companies I ever dealt with. I called them a few weeks ago to do some modifications in my pool equipment. They sent a professional to my house and later gave me a quote. I accepted the quote and after that.... Radio Silence. After a few days I called them and they said they would send someone that Thursday. Well...No one showed up. I call again, and this time, it's rescheduled to Friday. Friday comes, a guy shows up almost at 5PM. I could imediately see he was not prepared to work on what was agreed on the quote. And sure enough....He has no idea what needs to be done, never been briefed on what is needed and after looking at my pool hardware, of course, tells me he has no equipment needed to work on my pool. Reschedules for next Tuesday, which is today. Yep... You guessed it..... No one showed up again. No calls, no texts, crickets... Don't bother because I don't want to work with you anymore. I'll find another company. I'm done. Thankfully haven't spent any money on this company, but my wasted time, I will never get back, sadly. Stay away, that's my advice. read more

Beware.... If you are considering using Poolwerx for your equipment needs or "fixes"...... I've been a customer for couple years with their pool cleaning service side - thus I decided to use them for my pool equipment needs... sloppy work - untimely delivery - and show up times are at their discretion and not consistent I've never been so disappointed and frustrated over service and installation matters I purchased three (3) pieces of equipment: New filtration system, New Variable speed pump and New salt cell system - this is a lot of money spent, on top of that is installation pricing, averages $500 per piece = total of $1500 - ridiculous you would think with my purchase of all new equipment that my installation needs would have been a source of focus and client satisfaction The installation of the salt cell system has been a bad experience- the pics don't lie The tech spilt blue pvc glue on my concrete equipment pad - left and didn't clean it up The business hours are 9am - 4pm Mon - Friday- good luck with having any issues addressed before or after these times, even if it's at the fault of company's employees I communicated my dissatisfaction via phone and texts - Consumer beware UPDATE- after several years I have chosen to severe services for pool cleaning, equipment maintenance and potential new purchases with this company. Customer satisfaction matters and is always key, thus Customer retention. Albeit the job is done now, to get there should not have required so much negative energy and frustration. It's not worth it UPDATE - I see Seon the owner responded, Bent over backwards? This time? Hey - for a client to leave overall, you think your viewpoint is true? You have a negative loss of $3600 annual +|- pool cleaning services - present/future income, plus future pool equipment/install fees - I suspect this won't happen again and that's a good thing. Too bad this learning experience for your business was at my expense and frustration Maybe you should have called me? Yes - you should have called me - texting while "preferred" is a form of communication that sucks, talking with a client lends clarity as to matters - PS - don't charge for a job not fully done and when no verbal or written authorization is granted read more

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Poolwerx has been servicing our pool and spa for 6 months now and we are very satisfied with their service and communication.

Be aware that this is a very disreputable franchise location. I took my robot in to be repaired which was completed and poolwerx was paid. I then found out that they did not return my control box with the unit but instead replaced it with a lower capability model (not controllable by app) i returned to the store and politely pointed out the error at which point they asked me to contact the repair person they use for the service to investigate the issue. When I hesitated to call their employee to rectify the situation they agreed to take my name and number and would call me back. I have now been returning to the store for approximately four months and have continued to be delayed without resolution. The guy working there just professes surprise no one has called me or gotten my unit back to me even though he is the one who takes my name and number each time. The last time I called I politely asked if I would have to pursue a remedy theough some legal action since they have taken advantage of my patience and politeness for four months and the same gentleman acted offended that I would "threaten legal action". How embarrassing that they would even put me in a situation where I would have to say that. At this point it is theft of property and im having to get an attorney friend to address the matter. I recommend you not use this location or, at a minimum, document your interactions and take pics of the equipment you leave them. Luckily I had done that as I was attempting research on the issues. I have yet to receive one proactive call from thr store despite my four months of repeated attempts to simply get my property returned. read more

They did a great job However when I went to get quote to replace the vinyl liner I did not get a response I think they are out of business read more

Excellent customer service walked out with what I needed no extra just exactly what I was looking for and with the exceptional customer service. I will be returning. read more

I really don't know if they are any good or not. I called to get an estimate for 2 very specific things. They wanted me to pay for a service call, something like $150-$165 and said it would go against any repairs. I told them via phone I would not pay for that call as I knew exactly what I needed and just wanted their prices for the parts and installation. I needed a new pump and control board. I was told they would give me a quote if I had the part #'s, which I had. I gave them the part #'s and she said she would get back to me. That was over a month ago and I have heard nothing back. read more

I had contracted the company to come and perform a leak inspection. Despite coming out there two times, they completely missed the water leaking in my yard and could only detect the skimmers leaking. Clearly the leak is below the skimmer level because the water is going further down the skimmer level. Ever since I ask for this issue to be fixed, I was met with radio silence. When I requested a refund be issued since this did not find the main leak, I was flatly told that no refund will be offered. Now I am having to go with Austin Leak detect and pay them all over again. What a scam! Do not recommend. read more

Beware of these price gougers. I dropped in to Poolwerx in Cedar Park today to pick up some acid and pool salt. One of the employees started off immediately telling me the price of everything has "more than doubled" and that there was an acid shortage, despite the fact that they had a pallet of the stuff. They tried to charge me over $30 for a two-gallon box of standard pool acid after five minutes of diatribe about the prices of everything going up. This after they rung me up and tried to collect my phone and address to put into their database. No prices visible in store or on the merchandise on anything, so you are at the whim of the employees looking up pricing at their monitor. I walked out, went down the road to Home Depot and bought two gallons of muriatic acid for $12.99. read more

We have used PoolWerx since our pool was built in 2015, and were happy with their services until about a year ago. We noticed that frequently when we needed our pool to be repaired, someone would come out and not solve the problem, or leave a valve open so the spa would drain. We still maintained service with them. However, their staffing apparently was so compromised that they stopped servicing our pool, even though we were charged, and they stopped responding to requests for communication about our pool. Their service basically stopped without warning, leaving our pool unusable. Attached is a picture showing the frankly green water and algae growing in the pool. We had Blue Ocean pools out and they had to completely drain the pool, power wash it, and treat it over the course of two weeks to repair the damage caused by PoolWerx's neglect. It cost us over $1600. I would strongly urge folks to not use PoolWerx, given our experience with them. read more

Poolwerx Cedar Park - A swimming pool contains water with visible algae buildup and floating debris, including leaves. The algae has formed a green layer across the surface, indicating the pool has not been cleaned recently. The pool's concrete edge is visible on the left side, and a pool skimmer is seen at the top of the image. Sunlight reflects off the water, highlighting the algae and debris present. - Pool Cleaners Near Me - Cedar Park, Texas

Made an appt for a service call on a Friday and no one showed up or called me. I called on Monday and was told the technician got delayed on Friday but would definitely be out later that day. He did come by and I showed him the pool equipment and told him the service I needed and went into the house for 5 minutes and he left. Never came to tell me anything or called. I called Poolwerx later in the week and was told that they would email a quote to me but never heard back from them. I see that they have some good reviews here so I don't understand the poor service for me other than maybe they thought it was too small of a service for them to mess with me. But regardless of the reason, I will definitely not use them in the future. Mike Cummins read more

I'm new to caring for my own pool...and of course, I screwed something up with my pool chemistry....and finally found Nik at PoolWerx on a Sunday afternoon. Stay the hell away from the pool apps and all their amazon recommendations and talk to NIK from PoolWerx from the start. Skill+ Care matter. Not only did he have the knowledge and gave me step-by-step instructions, he also was kind and gave not an ounce of condescending shame about my rookie mistake! I'll be checking in with Nik from now on - with his help I feel like I can figure this out going forward. read more

I am changing my rating because this company has stepped up and fixed many of our issues and they have been doing a great job ever since.

Slackers spent maybe ten minutes, if that, on my pool. They dump the skimmer baskets but don't rinse them. I paid for BRUSHING the pool, which never happened. And they only check the chemistry sporadically. Cancelled the service. read more

One of the most unprofessional organizations I have had disgust of dealing with. I bought a piece of equipment from them and paid some up front money for it. With the turnover of personnel when the finally sent someone out to hook it up two months after paying for it he says they will need more money. They wanted an additional $3,000.00 to install it. Told they gave me a quote to which included $900 for wire and was not going to pay the additional charge. They ended up coming out and picked it up. Will never do any type of business with them again, totally untrustworthy read more

I wouldn't recommend this company if you value your money and time. They absolutely ruined my pool. I wouldn't trust them to look after a puddle. read more

Very poor communication. We are in need of a pool deck mastic joint repair. Tried several times to have someone come out for an estimate. When somebody finally called, weeks later, they ended up being a "no show"! read more

Tried to hire this company to service my spa on a regular basis. I agreed to hire them for $150.00 per month. Then Rich started to try and sale me on all these additional products. When I told him yes I wanted to do those things but not now, he became very agitated and talked about liability. I again told him no. In the end, Rich couldn't get past him attempts at the up selling process so I canceled my orders and will call someone else. Terrible service by a company I've used previously and have had favorable interactions with. read more

We have been using Poolwerx for the majority of this year after managing our own pool chemicals for 5 years. They do a great job communicating and keeping the pool sparkling. When we've had equipment fail, the owner Troy has been responsive and thorough and the service manager Chris is a wealth of knowledge! If you can get Justin for your weekly maintenance, you get the bonus of his chemistry degree - how cool is that!?! read more

I just want to share with everyone how impressed we are with Poolwerx! Our Polaris machine broke so we called around to other pool supply stores. Some didn't even bother to answer the phone. So I started to google local pool stores and came across Poolwerx. The manager, Nick, answered my call and he was extremely helpful. We were looking for a particular new Polaris machine to replace the one that broke. They did not have it in the store but he assured me he would get it for me as soon as possible, which they did. Not only did they get it for us that same day, and in a timely manner, but also one of the owners, Sean, personally delivered it to us! Now that is service! They have a customer for life! Thank you Sean, Troy and Nick, we really appreciate you very much. read more

Called for a 1 time pool cleaning, was told the tech would be in my area around noon, no show so I called back that afternoon spoke to the service manager again said he would check and get back to me. This was on Friday and today is Sunday and I still have not heard back. read more

I received some very bad advice from a large pool supply company here in town when my above ground pool had a significant algae problem from rain and wild temperature swings. Was told to completely drain the pool then scrub it and refill, which I thought was wrong and asked if the service tech was sure. He said yes, and I did it. So I was right, you never completely drain an above ground pool. That mistake cost me $1K. Finding someone knowledgable about above ground pools that actually wants to deal with them is not as easy as you would think. Bobby and the other folks at Blue Bottom have been wonderful helping me fix this mess. I live way far south from them, so Justin has been great about coaching me over the phone to make sure I take care of things correctly from here on out. Finding service providers that are knowledgable, ethical, and helpful is not always easy, but you get the trifecta with Blue Bottom. read more

Project update: All complete and went smoothely thanks to Blue Bottom pools. They saved me over $120 in labor by giving me great directions on how to replace the filter pump myself. I'll be going back there for sure. * * * * * I'm in the midst of an emergency pool mainainance situation that began just this morning. And Bobby (owner of Blue Bottom Pool) has been a huge help. At every turn, Bobby has volunteered phone and face time and taken every effort to save me money and avoid unecessary labor charges -- volunteering extra time from his busy schedule to explain to me how to replace my filter pump by myself rather than pay him $120 to come out and do that. You might wonder how someone could stay in business by suggesting to customers how to avoid using their services. Well, it's simple: Provide value to your customers and they'll be loyal. I read in prior reviews complaints about attitude. Well, problem solved. The attitude I encountered was "working hard, but making time to educate and serve customers". So far I am delighted with the service and attitude at Blue Bottom. I wouldn't think of going anywhere else at this time. Will update next week. read more

We had an above ground pool put in 2019, that went great. We also decided to have them clean the pool once a week and that went great until the last year in a half. We just went with it given we had a big freeze and all the covid bs and business having a hard time finding employees, but after a year and paying for cleanings that sometimes was not done or only partially done I was fed up. I called and talked to Troy and was told what a pool cleaning was, I wanted to know what I was paying for. It would go good for a week or 2 then back to half ass cleaning. They want you to give them a credit/debit card to keep on file so they can charge it once a month. They charge you for a full month even if a cleaning was missed or only partially done. When they take time off they still charge customers for service that is not done. When you question the service you get a condescending rude email from Christopher Ortego. He email me that if I did not give them a card to keep on file for payment that " All services from Poolworx will be canceled this includes in store, service and repairs, maintance/cleanings." this was after I sent a check for payment. Needless to say I was not happy and found another company to service my pool and they are cheeper and they actually sent me a contract that outlines what the service is. read more

Update: after writing this in 2011 things have changed, I got amazing service from David for a leak and I still go there for all my pool needs, it just took them some time to warm up to me ;) ~~~~~~~~~~~ I really want to love this place for my pool needs but I struggle. The service is great but man do some of them have attitudes. I can walk in there and get all the answers and the chemicals I need but I certainly don't go in for smiles and friendly service. Because they know their stuff I will go back but just don't go looking for shining faces and over the top friendly service is all. read more

Chris and Alex from Poolwerx, formerly Blue Bottom Pool Supply, helped me by installing a new controller, GFCI switch, and LED pool light. These guys are RAIL certified (Residential Appliance Installer License) which is what you want if they end up dealing with anything electrical on your pool or spa. My existing pool light was pinched and difficult to remove but the guys didn't give up on it. They continued on with the job and communicated every step of the way until the job was complete. The price was fair and there weren't any unexpected charges. I paid after the job was complete. If you need maintenance or service done on your pool, I highly recommend Chris and Alex at Poolwerx. They will treat you right. read more

3 appointments scheduled, 3 no shows. Very poor communication between client and company. Not good customer service.

Newly converted customer as the customer service and expertise was far superior than any other local pool store I've experienced. Highly recommend. read more

Be sure to get everything in writing even if you don't pay up front. I had a leak detection performed and a patch installed. I was told the pool patch had a one year warranty. A day after the patch was put on it started to come loose around the edges. The franchise manager in Cedar Park, TX advise me that the patch is only band-aide fix and has no guarantee. He put that in writing to me so, Buyer Beware the lies to get your business is not their guarantee. I would not recommend this company under no circumstances for any type of pool service or would I ever step into their store or another store that I'm aware that PoolWerx has any connection to. Although Christopher states he is a God fearing man, but so does many people. A God fearing man don't necessarily feel like a mans' word is his bond, but may feel like their worst fear in there word is God and not the customer. read more

They are a professional company with equally great values. Both locations have great employees and superb customer service. They really go the extra mile and really want to help. Every staff member I have spoken to was informative. They will continue to be our go to company for all of pool needs. read more

Nick has been so helpful in helping us figure out how to adjust our hot tub water. It was turning cloudy, so we'd take a sample to him, and he let us know exactly what we needed to do. He's empowering us, teaching us the chemical balance to keep it crystal clear - but we know where he is if we need him! We'd recommend Poolwerx in Cedar Park! read more

We purchased an aboveground pool from Blue Bottom last summer. From the start, when we met Bobby, everything was explained to us very thoroughly, and all of our questions about the pool and installation were answered. Moving forward, Keith and Bubba came and installed the pool, and provided a solid and clean installation. We have been extremely happy with our pool and the installation that Blue Bottom has done for us. In addition, the support from Bobby has been fantastic. He is available by phone and text, keeps us informed on what we need to do for our maintenance. They keep it simple. We have gone to the Cedar Park store for purchases and they are quite helpful there as well. Go with Blue Bottom, great service and knowledge about their products . We're very happy with everything. read more

These guys are the absolute best in the business. As first time pool owners, we were clueless as to how to take care of it. Enter Blue Bottom. They set us up with everything we needed to keep our pool balanced and looking fabulous. We drop our water off once a week and when we pick it back up, we have not only a report but a personally written out plan for what our pool needs for the week. Every single person in there is so incredibly friendly and even with our lack of knowledge, they've always treated us with respect. I trust them implicitly and wouldn't dream of going anywhere else for my pool needs. read more

Bobby was very professional and informative in my pool re-surfacing project. He was responsive and reasonably priced. I have purchased supplies and received great advice from the Cedar Park store. They are great! read more

Great place to buy any pool/spa chemical you may need and get your water tested. Troy and the guys are very technical and can help you with anything you don't know or need help with. Just recently signed up for weekly pool service and my pool sparkles and is always swim ready. Two people come out and clean your pool and it's good to go until the next service. So far no complaints and just sparkling results. read more

It just gets worse, After talking to Bobby who was gracious enough to only charge me $75 instead of the $150 service call to come out and repair the new pump that was installed Sept 2014. This weekend I check on the pool & guess what. The pump still drips & now the pvc pipe that comes out of the housing drips. But I am not surprised as they tried to repair both items with silicone. I am not a plumber but I am pretty sure you can not repair pvc pipe with silicone. I guess I will be looking for a new pool person. read more

I used to have them service my pool but the guy was in and out in 20 min top so I figured why spend over $200 on a dude when I can do it myself. Cancelled my services and took a sample in. They had me spend $100 and gave me 6 hours of instructions. At this point my gears started turning. I took another sample to their competitors and all they told me to do was throw some acid in there and chlorine. Re-test and pool was fine. Thieves read more

My 2 speed pump burned out on Feb 27th. I called Blue Bottom and had someone come out that same day and tell me all about how there was a new Variable Speed Pump available on March 1st with a $100 MFR Rebate and made a special point to tell me about the $300 Austin Energy Credit I was also eligible for. After waiting more than a week for them to finally come back to me with a reasonable price, they did the work in about 2 hours even though it was only supposed to take 1. The issue was that they had not properly fit one of the PVC intake pipes to the front of the pump. They were close to telling me I had a clogged intake line when I pointed out that there was air coming in from this pipe. In less than 5 minutes after that, the pump was up and running. About 5 days later, I still had not paid for the work so I called them 4 or 5 times before I finally received a invoice which I paid immediately by credit card. 4 or 5 days later, I called again in order to get the receipt that I needed to submit to Austin Energy for my rebate since they had failed to send it after I paid. Once I finally received the receipt, I went online to Austin Energy to file for the rebate that Blue Bottom told me I was eligible for and to my surprise, Blue Bottom Pools is not a licensed installer according to Austin Energy which means I am not able to claim the $300 rebate that the company sold me on as an incentive. When I called back to complain about this, they were VERY surprised that they were not on the Austin Energy list but them proceeded to tell me what a great deal I got on the pump anyway. They said they would check with the City and get back to me. Well, 30 days later, still nothing. I was swindled into purchasing the pump from them with the belief that I could claim this additional $300 from the City. I'm still waiting for a response from the company. I am shocked that I could have possibly been the first customer to ask about the Austin Energy Rebate when their technician mentioned it to me within the first 2 minutes he was at my house. I am horrified that a company can just lie to me like this and have no responsibility to make it right. I'd like to get the $300 from them somehow but I don't see them taking responsibility for misleading me like that. Caution to anyone who buys a variable speed pump from them. YOU WILL NOT GET THE AUSTIN ENERGY REBATE. GO WITH A RECOGNIZED CITY OF AUSTIN CONTRACTOR. read more

These guys are amazing. Have treated me right from design to build to maintain to warranty. I don't hesitate to recommend them 100%

I've been going to their Cedar Park store for a few years now and love it. It's a handy location for me plus the guys here are helpful and nice. They always have the supplies I need and are good at recommending how to successfully address any issues I'm having with my pool. Stetson is new to the team since I was there last time and was really helpful today when I went in. So glad they're here! read more