Buyer Beware I purchased a Dimension One spa from this location after being assured by the salesperson that it met my top priorities: reliability, strong customer service, and low maintenance. I made it very clear during the sales process that these were non-negotiable for me. In fact, I was already prepared to purchase a Bullfrog spa from another dealer but decided to stop here before making my final decision. HUGE MISTAKE!!!!  Unfortunately, I now know the salesperson misrepresented key facts in order to close the sale. After working with the service department six times over the past year, it has become clear that Dimension One has severe reliability issues (and has for a long time) and is no longer a viable brand. I've since learned the company is bankrupt and widely regarded as one of the worst options in the industry for the very criteria I emphasized during my purchase, and was known by the salesman.  I have owned this spa for over a year, and for the last six months it has not functioned properly at all. This is not a reflection of the service department, who have been professional and responsive. The issue is that I was sold a defunct product by a salesperson who knew the true condition of the brand. I regret trusting the information I was given and feel misled or defrauded into purchasing a product that does not align with what was promised. I strongly encourage potential buyers to do extensive research and proceed with caution before purchasing from this business. read more

We purchased a Dimension One spa from A-Tex, but our experience with them following that has been negative. When our spa cover, which we'd purchased new along with the spa, needed replacement after being damaged in a hailstorm, we ordered a replacement cover, but the salesman wrote incorrect instructions on the order form, resulting in a cover that didn't fit our spa. My wife spoke with the manager Chris, who said he would speak with the manufacturer and look for solutions. When we hadn't heard back from A-Tex for a week and a half, we decided to order a replacement cover from another vendor. Just before we were about to place the order, Chris phoned informing us that our "new cover" was in and ready for delivery, and asked us to pay half the cost. We told A-Tex that as long as they'd had the cover fabricated we would accept it, but would not pay for the new cover since it was fully covered by our insurance company. A-Tex agreed to this as long as we would pay a $75 delivery charge in cash. When the replacement cover was delivered, the first thing A-Tex's delivery people did was cut the old spa cover in half. The new cover turned out to be only half as thick and heavy as the first cover. Since the original cover was destroyed, we had no choice but to pay the $75 delivery fee and accept the replacement. When my wife spoke with our salesman and with Chris about these issues, Chris was extremely rude and said, "You've already taken enough of my time and I'm not talking to you any more" and hung up on her. Every step of the way, A-Tex's staff has been unresponsive, careless, deceptive and rude with us. We eventually brought the matter to the attention of our credit card company, disputing the charges on the basis of fraud. read more

They have signs saying SALE all over the parking lot and as you enter, but they act like everything was more expensive because of Covid. Proof in the picture... they are up-charging a $300 Walmart style pool for $2,000!!!! Don't buy from these scammers! read more

A-TEX Hot Tubs & Pools - Hot Tub & Pool Near Me - Austin, Texas

Have been going to A-Tex Hot Tubs for well over 3+ years. Have always had great customer service and assistance when I have been to any of their locations throughout Austin. read more

I was initially enticed by the "Summerville Special" which if you look closely is just two papers - one with prices slashed indicating major savings, the second a list of "upgrades," most of which are absolute necessities. So basically, you're not saving any money here. As for the installation, get ready to wait at least a month as they only have one installer for ALL pool sales. A week after purchasing, I had to track down the installer myself because he never called to set up an installation date. Also I recommend contacting him a few days before to make sure he has all information necessary. We required a 6ft fence removal for an additional $100. Although it was previously documented, he was unaware of this task day of install. Also make sure you water hose is long enough. The installers are not responsible for removing any boxes which is quite a bit of trash. Nor are they responsible for huge patches of lawn removal or the 4ft pile of dirt left from leveling the land. This was a $600 additional cost to have removed by haulers hired separately. We did not replace any additional lawn removed which will inevitably add to future landscaping costs. If you do not have an electrical outlet in your backyard, you'll want to have one installed before your pool installation date as you will need electricity to run pool light and pump. We had one installed for $300. An impulsive purchase obviously comes with some surprises so I'm listing a breakdown of costs for the pool: POOL "SPECIAL" - $4,037 INSTALL UPGRADE -$556 INSTALL LABOR - $1,600 "POOL UPGRADES" -LIGHT - $162 -FROG LEAP KIT (chemicals) - $215 -IN POOL STEPS - $600 *NOT INCLUDED -ELECTRICAL OUTLET - $300 -DIRT/ TRASH HAUL - $600 TOTAL COST: $8,070 That's the bare minimum for the smallest 20'x12' Doughboy oval above ground pool. If you forego in-pool steps and use the ladder included, you're looking at about $7,500. When all is said and done, they did a great job installing the pool. It was a bit more of a financial investment than originally presented, but we are so happy to finally have our very own private pool. We are currently planning to install a wooden frame around the pool to modernize and make it look more appealing. read more

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I was told by my mother that they were selling the easy set up above ground pools. My husband and I went to check out what they had ... we wanted something to help get us by once we closed on our new home until our professional pool could be put in. The easy set up pool was on sale for $300. It was 18'x48". They instantly tried to upsale a filter that was also $300 (with a $50) discount if bought together. We opted out of the filter just in case the pool had any issues because neither were returnable. We purchased the pool on May 16th. The pool was not opened until the 27th (right after closing on the new house!!! We cleared the ground and unfolded the tarp after reading what few instructions that came with the pool and watching several instructional videos. We immediately noticed a small slice in the tarp. Decided that it would be ok since the pool would not hit that area. We did everything by the book. We got the pool about a 1/3 full and thought it seemed like water was seeping out on one side. We thought maybe it was a simple reason. We also knew we had to make a trip to the pool place once the pool was full to get help with the water. The pool filled over night - today we took our water sample to the store to get checked. Explained the situation. We were told there was no way to know when the pool was actually set up. They offered a free repair kit and basically gave no instructions on how to repair the whole on the bottom, we bought $100 worth of chemicals and a few other small things. We headed straight over to add the chemicals. We did our best to add the PH chemicals. I noticed that every single seam on the pool is leaking as well a small puncture on the side wall. As you can see we hadn't even opened the ladder yet so not one person had been in the pool. The weather made us Decide to cover the pool until at least tomorrow and what do we find in the cover? Yet another hole!! I did try to remedy this situation but was told there was nothing they could do. I am very disappointed! As of today I have tried 7 times to call and speak with a manager about this situation just to simply find out who the manufacturer of this particular pool is with no result so far. read more

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The people make the difference. It's that simple. Chris, Tammy & Wulfe (sp?). Examples of why it's about "the people". Never felt like I was being up sold. I was listened to, took seriously, even though I knew only a small amount of what I needed to. When I said i wanted to spend 2/3 of my money on easy maintenance, and 1/3 on aesthetics, the plan they returned with was exactly that. They sold me a slightly smaller, less costly version of the pool I wanted, cause they thought it would be better for the space. (and they were 100% right) When I signed the contract, and they had my money, I heard from them MORE not LESS. (let that sink in) It's 9 months later, when I have a question, no matter how big or small, I have an answer usually the same day, if not in just a couple of hours. And let me be clear, the process isn't 100% easy. Construction/installation NEVER is on any project of this size. But when we hit the small hiccups, I never once worried that it wouldn't be taken care of. You can't pay enough for that kind of "mental peace". So yes, they are the only place to get Doughboy pools (all my research pointed to them), and they have GREAT spas to choose from. But they make sure what you get, is what you will need/enjoy/be the right fit. They are in it for the "long run", not to make a quick buck. And they are in it WITH us for the long haul! This pic will look even better in the summer! read more

A-TEX Hot Tubs & Pools - Hot Tub & Pool Near Me - Austin, Texas

We purchased a spa from A-TEX in October 2021 as part of an addition/remodel on our home. We knew we were ordering way in advance of when we'd actually be ready for install, but got nervous about supply chain delays. One good thing about A-TEX was that they stored the spa for about 10 months and didn't charge me a storage fee. Finally, December 2022, we were ready for it. It was a bit of a nightmare trying to coordinate install between my contractor, our electrician, and A-Tex. Nobody could tell me who was doing what, and I was unclear on what had to be in place before the spa could be hooked up. As it turned out, we didn't have the electrical ready, so ATex just dropped the spa off and left. I assumed I would get some sort of training on how to use it- Nope. It was just: here's the hot tub, here's the chemicals, good luck lady. My electrician and I ended up doing the final hook-up and fill the next day, and I headed to google and YouTube to figure out what to do with these chemicals. ATex gave me a little "cheat sheet" of instructions, but frankly, knowing what I know now, it didn't even cover half of what we should have been told. For example, nobody told us to check the hardness of our water, which should be step 1. The test strips they gave us didn't include that info. They also didn't tell me to keep the cover off when I shock it, add chemicals, and run the jets. Cut to a month later, and our water is super cloudy and foamy. We've had nothing but problems getting it balanced and sanitized, and every time I take a sample into ATex for testing and advice, they just try and sell me more products. I thought we were doomed to a life of cloudy water until I ended up calling an independent repair person, and he came out to give us the lesson ATex should have provided. He got us started on Bromine tabs instead of Chlorine, better test strips, and better products. Our water is now super clear and gorgeous. And I only have to do maintenance once/week instead of every other day. Ultimately, I think A-TEX sells nice spas. But their training program for new users is incredibly lacking. They need to have classes; I would have happily paid $50 to get a tutorial on maintenance. I had three months of headaches instead of three months of relaxation with this thing. I'm done using A-TEX when I've got a problem; I'm calling my independent pro who isn't just out to sell me more products. read more

I bought my pool from Atex about 15 years ago. Everything was super. My experiences since 2000 have left me disappointed at best. I have been overcharged, had to wait several months for a pool liner, and had the installer come back to straighten the liner after it was installed. This will not be my go to pool store in the future. Very disappointed. read more

10 stars!! Chris and his gang are just the BEST! I was really nervous about learning how to maintain my new above ground pool and they explained it so clearly and were so patient with me even though they are super busy right now with so many customers wanting pools for their Covid staycations this summer. I must have called them 7 times for reassurance and a few more questions and they answered every one so calmly. Then the topper was Chris calling me after closing discuss an issue I brought up. Doesn't get any better than this for excellent customer care Update: More kudos! I was having some issues with my ladder and Mike, the head of the service department, came out and fixed it just right! Then he gave me some valuable tips on taking care of my pool and answered my test strip questions. Thanks Mike!! read more

Inflation at its best! These people are crooks! Their trying to sell the Intex 15x 48 Metal Frame Above Ground Swimming Pool for $2400.00 lol! Walmart and Amazon has it for $700! When my husband questioned the high price and why they were selling it for $2400.00 when even the A-TEX website had it for $500 he laughed and said good luck find it anywhere. Well we did and for $649.00! We went in there with the intention to buy an above ground pool, but quickly realize their crooks and all their prices are inflated and taking advantage of the COVID stay home situation. He even made a comment that they been the busiest they have ever been, which I guess makes him think that people are desperate and can scam them in to buying a $500 pool for $2400! Not us tho! read more

A-TEX Hot Tubs & Pools - Same pool on eBay for $698 not $2400.00! - Hot Tub & Pool Near Me - Austin, Texas

I had a fairly poor experience when working with A-Tex's support team. I had a spa that was purchased from A-Tex by the previous homeowner. When it began leaking, I determined I should have the registered dealer in the area (A-Tex) fix it. Note, I had already done a considerable amount of work in de-foaming and removing the cabinet. There really wasn't anything to 'diagnose'. It was a pretty straight-forward 'fix these leaks here' job as I had done the hard work for them. I started by attempting to contact them through their website form. After about a month of no reply, I called. The Support phone number rarely if ever is answered (from my experience). So, I had to call the number for the sales department. As you might suspect, it was answered every time. After multiple calls, someone finally returned my call. The woman was apologetic, and offered to send a technician out on a Saturday to inspect for leaks. The technician arrived that Saturday, took 15 minutes to look at the tub, collected his $87.50 service fee and left. After several back/forth discussions A-Tex would not commit to a cost estimate. In-fact, they attempted to just schedule the repair without even quoting a cost at all. I eventually had to set a 'not to exceed' budget cap with them. I honestly don't know how they expect anyone to approve work without at least some cost estimate or terms. I also had to press them to accept the initial $87.50 service fee to be applied against the bill (which is pretty standard industry practice). The repair was then schedule about a week out. The day of the repair the repair man called in sick to work. So, a day of my time at home was pretty much wasted. The following Monday the repair man arrived. He apparently had no information on the job as he was asking me what needed fixing, and suggested we needed to fill the spa up again (which I was told to drain it ahead of time). After he called the first tech he completed the repair. When it came time for invoice payment, I had to remind them again that the initial $87.50 needed to be deducted from the total. At this point, the technician was pretty irritated and started cursing his own team members. After that I went to inspect the work and found he had left a HUGE mess. He had left spare foam he had additionally cut-off, spare plumbing parts cut-off, and old jet bodies discarded on the ground inside the spa frame. There really wasn't any effort whatsoever to clean up after himself. All in all, I would not recommend A-Tex to anyone that is either looking to buy or service their spa. They're support department in my experience has been non-responsive, has serious operations issues, and the technicians could use some customer service training. I haven't filled by spa back up yet, but I sure hope he repaired the correct jet bodies and it holds water! read more

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Well, I don't have a spa, nor have I ever even though about buying a spa. But I do appreciate high quality artificial Christmas Trees, and good customer service, and I found both at ATEX Family Fun Center. Over the last 15 years I have purchased 3 Christmas trees here, and while the first two experiences were good. And we enjoyed the trees we bought. The third tree we purchased in fall of 2017 had several weird manufacturer's defects. I alerted ATEX last December when I first set up the tree and the manager told me to just drop it off in January, and you can pick up a replacement tree next fall since the tree I wanted was out of stock. Fast forward to a year later when my wife and I went to the store to get our replacement tree...and lo and behold, that manager no longer worked there. Great. I quickly got a little nauseated because I knew this was a unique situation wherein I was really counting on the manager remembering what happened to my $430 tree a full year ago. To my surprise, the current manager stepped in and said "No problem, just pick out a tree!" I was definitely caught off-guard, because he had to rely purely on trust. But this act of great customer service has won them a customer for life in me! It is therefore very easy for me to recommend them as a place to buy your next Christmas tree. Now. If I can just talk my wife into a home spa... read more

I walked into A-Tex fairly uncertain of which chemicals I should purchase to clean my pool. Luckily, Sethe - a very kind salesperson who greeted me as soon as I entered - possessed vast knowledge on the subject. I felt welcome at A-Tex, and walked away having all my pool needs met without feeling tricked into buying more than was necessary. Highly recommend this location!! read more

We had a good experience in the store with our salesperson. He helped us out a lot and answered all of our questions with sincerity. We bought a 18x18 above ground pool with partial resin. (I recommend full resin to those of you that are looking to buy) The pool was installed by some nice guys - the lead contractor introduced himself and was helpful with my questions, updated me often and they all did a good job at building it. It was fast as heck too, they started at 9 and finished at noon. I just don't care for 100% the steel wall of the pool, I should have got all resin. It's a lot more reinforced, but we don't plan to stay in the house we have now for a long time further. Just wanted something to get us by for a few more years. This is worth it, much more so than going to the darn community pool full of screaming brats and idiots. I mean if we want a nice quiet swim there, we have to get there at 10am. That's another story anyway... The only thing I rated low on was that I wish more details would have been given about the pump and maintenance. They should offer free classes and give more literature. They tell you to just "call" if you have any questions. But that doesn't answer my after hours questions and when I forget what was told to me. I need it on paper or have to have sat through a class. Also, I wish the builders didn't leave such a mess of dirt and boxes. I think they should also remove it for the price you pay for installation. We've got a lot of yard work now, but at least we have a pool to jump into after we get hot! read more

A-TEX Hot Tubs & Pools - The best griddle cakes! - Hot Tub & Pool Near Me - Austin, Texas

I found the buying experience when I actually purchased the spa to be a good one. The delivery took a long time but the install went smoothly other than killing a mature red tip bush which was done by an inexperienced landscaper. When I finally got the spa and started using it, I have some serious issues about the quality of the spa. I purchased a brand new Nautilus for a little over $10,000. Now that I have had it a week, I learned that the spa doesn't really cool in the summer at all. Basically if you want the spa to be less than a 100 degrees you have to turn it off overnight before you want to use it in the summer the next day, especially if you want it just below average body temperature. When I put in a service request to have this looked at, the service technician said, "Yeah, that's how these spas work". Not an acceptable answer in my opinion. This is my fourth spa that I have owned and I have never had to turn the hot tub off completely in order to have the temperature less than 100 degrees in the summer for several hours or more, especially when the spa is completely covered 24/7 in the shade. I got rid of my last hot tub because it was poorly made and now I fear I've made the same mistake with this one. This is definitely something you should tell a buyer of your spas about before they purchase. I wouldn't have bought this unit if I had known this in advance, so I suppose I am a bit disappointed with my purchase and I would not recommend the Nautilus to perspective buyers. read more

They have one of the best selections of hot tub and swim spas in the Austin area. They have a great team of people who will help with every step of the process. read more

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We're doing a stock tank conversion and A-Tex was extremely knowledgeable about what we needed and how to do it. Great customer service!

I have been a customer since 2002. My experience with them has always been great. Their service dept headed by Wolf and Daniel are second to none. This should be your first and last stop when buying a spa. Tom Cozzi read more

We bought a hot tub about six months ago from A-TEX and the whole experience has been terrific. First, Tammy helped us pick out the right hot tub. She listened to our wants, made suggestions and absolutely nailed it. I even called back after doing all the paperwork and asked if we should get another one in the brochure, but she said no and walked me thought why she thought we had already made the right decision. She was right. Tammy helped to expedite the delivery of the unit and has been amazingly fast at getting back to me whenever I needed anything. We had to make some late changes to an order that Stan helped with. Again, very helpful, great service and communications. Last week a wire in the cabana switch came loose. Tammy tried to trouble shoot it with and when we couldn't figure it out the tech crew showed up in a couple of hours and fixed it in just a few minutes. Great experience, knowledgeable staff, terrific customer service and wonderful products. Highly recommend. Thank you A-Tex! read more

A-Tex sold me a covana swim spa cover. It took some assembly and was quite a chore to put up in 100 degree weather, but their team was just wonderful. When it had a wobble problem, they returned and worked on it until it was perfect! I would do business with this company. They all are first rate. read more

Had A-Tex come out and fix an above ground pool leak I had down in the South Area. Tech came on time, and fixed the leak in one hour. Honestly, he made it seem easy. I had a very tough time looking for a company that does repairs on above ground pool. Luckily, I found A-Tex. read more

Initially pulling into this place there are hot tubs that are still wrapped up but seem to have been in the weather for quite some time. As I walked in I found it hard to receive info on a hot tub that would work for me and my family. I described what I wanted and felt was essential for our needs, the sales person kept navigating us towards hot tubs that seemed to be polar opposites. Overall, I was not impressed with the quality of the brands they carry or the sales representative. read more

I am long time customer. Bought my hot tub from A-TEX. Today not so good experience. At the entrance a guy in a mask was temperature checking. BUT inside the other guy, bearded, had no mask on and was standing in a very tight place conversing with unmasked customer. I asked them to put the masks on. The employee was rude and acted as he didn't know what or why I ask for. read more

I went to quite a few of the hot tub dealers in the Austin area, and after talking with Nyc at A-TEX North Austin, I knew I wouldn't need to check any other places. I know it's hot tub buying season and COVID is going on, but a lot of the other spots in Austin were charging ridiculous premiums for their hot tubs. Like $2,000+ over list for some cheap Wayfair style models! I told Nyc exactly what I was looking for, and he showed me exactly what I wanted! read more

Chris is absolutely amazing! He always answers my questions! If you are looking for a pool, please go here! Customer service is awesome!

We purchased a Swim Spa about 6 months ago and have nothing but great things to say about the spa and the A-Tex team. Tammy greeted us and answered our many questions about Swim Spas and helped us figure out which one would be best for us. Once we committed to the purchase, Chris and his team took care of every part of the process. The guys who did the site prep and electrical work were easy to work with and very knowledgeable. The crane company made a challenging installation (up and over the house!) look easy. Within about a week of signing the paperwork, the spa was in the back yard and ready to use. I was concerned that it would not be cool enough in the heat of the summer, but I was relieved to learn that when we set the temp at 80 degrees and vent the spa, it only creeps up to about 86 or 87 degrees. On a 100+ degree day, 87 is very pleasant! We are fortunate to have a very shaded back yard, so that probably helps with the water temperature a bit. Working out in the spa has been life changing! With regular and easy maintenance, the water was crystal clear for months. Several months in, the spa got cloudy and the chemicals got off balanced. When we took water samples in for a free analysis, the staff was very helpful and encouraging. But when we couldn't get the water clear and the chemicals back in balance on our own, Chris volunteered to come to the house personally to check things out. He came by daily for about a week and brought different chemicals until the problem was resolved. Turns out we had a rare issue with mold in the plumbing and needed a different type of chlorine to clear it up. Chris absolutely went above and beyond the call of duty and spared us several months of frustration. The Spa is crystal clear again and back in balance. We'd give A-TEX more than 5 stars if we could. If you're in the market for a spa or above ground pool, A-TEX family fun center is the only place to go. read more

The entire pool buying process is skewed to A-Tex's advantage. No reputable dealer asks for full payment up front with a three month out delivery time frame. Corvid 19 has impaired the manufacturers material supply yet they still take orders? We trusted their long standing in that location and the staff who put out false assurances. The Manager stated that we could receive a refund while the owner's e-mail she provided went unanswered. She kept stalling til we finally got the owner's phone number. Again, he will not answer. His salesman at the store he works out of glibly states we signed a Non Refundable Contract, yet our salesman wrote over that section. read more

A-Tex Family Fun Center is an extremely honest and reputable place to do your business. The Sales Manager Tammy and Business Manager Stan are extremely ethical and helpful. And they will work with you and give you the best deal in this area. Even though we eventually did not buy a spa from them, they worked with us through a difficult situation with another local dealer, when it was not in their best interest to do so and received nothing for it. Please consider A-Tex before you make any decision on a purchase of a spa, pool table, etc. You won't be sorry. read more

They were very helpfull in store but have yet to come fix the cover I bought with my hot tub. Whoever they sent out to put the building up obviously had no experience and ruined it. I'm very unsatisfied with the company not sending someone out to fix what they made wrong. read more

Purchase a spa from them several years ago and nothing but good things to say from initial sales to service work. I just recently went in and asked Chris and Tammy to help me with a unusual request in which they went way above and beyond to help me. read more

I can't say enough about these guys. We purchased our hot tub from them 3 years ago. They delivered right on schedule. We have had 2 occasions where the spa needed maintenance. Both time they were very responsive and came out quick to resolve at no cost. This is a very well managed company read more

We ventured to A-Tex on our hunt for our first artificial Christmas tree. We have thought about buying one for several years, but always seem to wait too late and are left with no selection. After checking prices at several other stores, we headed to A-Tex to compare, and found prices here were three times or more for the same quality trees at the big box competitors. No thanks. read more

Georgia continues to be the woman! =D Attentive, knowledgeable, and super sweet! You can't ask for better after-care service. =DDD

A-Tex has gone above and beyond to help get me set up with a swim spa. We ran into issues getting permits from the city of Austin and they have worked diligently to get this done and insure I'm a happy customer. Georgia was great on the front end with sales and discussion about the swim spa and Chris walked through the permit issues with me and has stuck by my side even after the sale of the spa. I would certainly recommend talking to them about your next spa or pool purchase. read more

We do not have a pool/hot tub (or one of their cool pool tables), but we did purchase a Christmas tree from them a few years back. Their customer service has *always* been top notch, with replacing lights and other purchases we made over the years. The company has gone above and beyond to make us happy, and we are lifetime customers because of it. read more

The first time I used A-Tex for hot tub service it was easy. The LAST time I used them (yesterday) was a pain. I called 3 times over two weeks only to get a return call two days ago. They came out and diagnosed my hot tub as having a bad pump and proceeded to tell me it would be roughly $800 to repair. So I pulled the existing pump out on my own to see how hard it was (it was super easy) and I just ordered a replacement on-line for $249.90. So I will repair the hot tub myself for $249.90 vs paying them $800 on a pump they say costs $550. And the entire repair, had I had the new pump, would have been well under 1 hour's worth of work. So basically they are charging around $550/hour for labor? Good work if you can get it I guess. My 3 star rating is mostly about the exorbitant price they are trying to charge. A-Tex seems to be a good company and I have never had any issues with them prior to the this engagement. I will only use them again if I ever have to BC I can't do it myself. read more

I bought a spa from A-Tex several yeas ago at a home and garden show, and although I loved the spa initially (it's a Dimension One), the A-Tex service is terrible (I had similar experiences to Stephen M). It takes forever to get someone to call you back. The technicians often have not talked to anyone about your issues, even if you have carefully described them on the phone (and have no record of prior problems, which sounds like they do not keep any records at all). I agree with Stephen M that it's ridiculous that they'll diagnose the problem in one service call and fix it at a later date without applying the initial diagnostic fee. A few times the technicians have not only not found leaks but created an extra leak that we didn't have before they came (I don't think they are malicious, but careless). I have replaced 2 motors and the circulation pump from my spa (at great expense) in the past year, and it still is not working properly. I am going to junk this hot tub and buy from somewhere else (probably Premiere Hot Tubs) so that I don't ever have to rely on A-Tex again. read more

Wulf V and his team did an excellent job installing my new swim spa. Wulf worked with me to confirm the best placement of the spa. The project required a crane to lift the spa over the house. Due to a narrow street and close power lines, this part of the installation was the most difficult and dangerous. Wulf coordinated with his crew and that of the crane opperators that resulted in the safe placement of the spa onto its concrete pad. Once installed Wulf returned to provide careful, detailed instructions on the spa's operation and maintenance. I'm extremely happy with the performance of the spa itself. The jets provide excellent power and I look forward to years of therapeutic massage. read more

I can only give 4 stars because of the install. The staff at A-Tex are great and the pool is fine. However, we paid extra to have the pool "professionally" installed. The installer, Hector Lankin and his crew of two, came 2 hours too early and ended up waiting 90 minutes in the heat for the pool to arrive after they were finished with the prep work. After several calls to A-Tex, the pool finally arrived and they put it up as quickly as possible. They seemed pissed that they had to wait and even tore down the driveway like a bat out of hell when they were done. They left us with a big mess to clean up, unfinished work, nuts/bolts/screws still on the ground, and about 18" of liner overhanging the walls. We're still trying to get rid of all the yard waste they just piled next to the pool. Oh, and the supplied ladder is about the unsafest product available. I will be building a better entry point. read more