I'm currently trying to get a refund from this company for work not performed. Needless to say, no…read moreresponse yet via phone, text, or email, so trying here too. I took off work to meet them at my new house (pool was left a wreck by previous owners) so they could start work to get it swimmable and explain the various pool systems to me. Their list of necessary services was about 8 items. They didn't show up for the appointment, even though I had paid them in advance (which they said was required before they came). He met my wife at the house a few days later, did about an hour of work, took apart the filter and left. Before returning to put it together, tried to send me another $1500 invoice for unnecessary work (per pool inspector when we purchased the house), which we declined to pay, so we fired them and requested the refund (allowing them to keep the payment for the 2 items they DID do of the original 8). Still no response. Pool has gotten worse since the filter they took apart is now in pieces, causing mosquito hell for us and neighbors. I've requested they only pay back the difference for the un-performed work. Will be suing for full refund plus damages if no response is given within 72 hours.

Super helpful and speedy response to messages. I will update my review after service.read more

Pinnacle Pools did such a amazing job on my pool. I'm so impressed with the quality craftsmanship…read moreand care they took while doing the install process. Their prices can't be beat and I loved how they listened to all of our needs and wants. Spectacular job!!

10/10 Dre is the man to talk too! Great communication,…read morewonderful customer service and would highly recommend to everyone.

I used Estilo for several years, and was generally OK with their cleaning. When we sold the…read morehouse we gave the new owners Estilo's #. A few months later we received a letter from the new owners' lawyer saying we failed to disclose information from Estilo about the pool and demanded $60,000! I don't recall what Estilo said, if anything, but saying anything to a new client about a previous client is a very bad business practice! Watch your back with these guys!!

Jaime came to my house today to service my pool. I'm a private investigator and I think I know…read morepeople pretty well. I can tell by the way he does business... he is trustworthy. Which is good because I'm thinking of updating my pool (it's old and dated, like me! LOL) He was telling me some horror stories of people who have gotten taken by pool contractors... wow. :-( Too bad it can be such a shady business. I didn't realize that Castilo Pools has been building and renovating pools for 30 years... I thought they were new to the business because their store just opened up in Pflugerville recently. Anyway, he got everything going for the price of a service call (cheap) and I couldn't be more impressed with this company.

Without a doubt the process of getting our pool built was trying.... Everything that I have posted…read morewas an accurate history of the project. The final outcome has been a positive experience. The owner, Dick Lynch, reached out to me and made good on all the issues that we had with the pool. PoolScapes has proved to standby what they advertise and made reparations that proved their intentions to leave a job well done. We are happy with the pool and are looking forward to enjoying our first summer in it! Thanks again Dick Lynch for your ownership and responsiveness to end this project on a good note! Here's to good times ahead...

We purchased a home that had a pool built by PoolScapes in 2007. Now, all pools need repairs,…read moreespecially one that is more than 10 years old. Understandable and expected. We had waterline tiles cracking and some cracked coping stones. Decided to fix. When the coping was removed, it was discovered that there was no grout joint (nothing in between waterline tiles and coping -- so the weight of the coping stones was directly upon the waterline tiles, pushed so much that they were breaking). Upon research and conversations with 4 repair companies, I have learned that there should be a buffer between the waterline tiles and the coping stones. So according to these 4 companies (who did not know who built the pool) the pool was built incorrectly. To do a correct repair would be to remove all coping, the waterline tiles that touched the coping, add the grout joint, replace/retile waterline tiles, replace coping stones. Not inexpensive. When I reached out to PoolScapes to learn what the waterline tile was (manufacturer, where purchased) so I could purchase to match I was completely blown off. I explained my situation on the phone and the woman said she couldn't find the file for the pool, couldn't reach anyone who could answer my question, and wouldn't be able to have someone call me back for at least a week. It's been 6 weeks. They have my name, my number. Crickets. I'm not asking them to repair any of their work that, according to the 4 repair companies I've asked, was done incorrectly. I'm not reaching out to the people we bought our home from who most likely had PoolScapes build their pool to let them know PoolScapes may have taken a shortcut on their new pool. All I wanted was to know was about the waterline tile. I have the contract for the pool. For the cost, I would have expected the pool to be built correctly. You trust the people who it is their job. Poolscapes builds pools, so you'd guess they would do it right. I never expected such a shortcut to be taken. They cost me thousands in repairs that should have not been needed. If they built the pool correctly it wouldn't have been an issue. All they had to do was call back and tell me about a tile.

Upon agreeing to their services, it was started off spotty and unreliable with very poor…read morecommunication. But, those initial impressions were not enough for me to write a review. However, taking payment and not providing services is something anyone considering using this firm needs to know. They were to install a timer for my pool pump. After a month delay, which they blamed on the supply chain, the timer was installed. It worked for a few days. When I reached out to inform it was no longer working I received no reply. Letty blamed it on giving me a number she rarely checks. (interesting way of doing business) She gave me a new number, which comes into play later. They came to service the pool and I told them the timer failed. They checked it and said they would get with manufacture for a replacement. The story ends with me not renewing my weekly pool service because of their lack of reliability when they would come and no communication at the new number I was given. Thus, I have not heard from them again despite multiple attempts to reach them, seeking to settle the matter. The bottom line they took a $200 payment and failed to complete the job. It feels like theft in my book and we will likely file a civil claim. I strongly encourage no one to hire this Nfiniity Pools.

Out pool pump and some of it's piping needed to be fixed due to the winter storm. Letty and team…read moredid an excellent job! Friendly and knowledgeable, they took the time to go over different options, walked us through the progress every step of the way and shared knowledge. Their prices are great and their service is timely! We are looking forward to have them come back to renovate our pool soon! I would highly recommend them for any kind of pool renovations or repairs!

After my auto accident, I injured my back and really depend on my hot tub for recovery and pain…read morerelief. Unfortunately, my spa wasn't heating properly. Josh from Easy Pools came out, cleaned my filter, and got everything working again. He was professional, knowledgeable, and took the time to explain what was causing the issue. As soon as the filter was cleaned, my spa was able to heat correctly, and I was back to enjoying the therapeutic benefits I needed. I'm very grateful for the prompt service and expertise. Thank you, Josh, and thank you Easy Pools for taking such great care of your customers. Highly recommend!

Would not recommend…read more We hired them for weekly pool service and kept them for around 8 months before they 'quit' due to me calling them out for unprofessionalism. Specifically, I have security cameras on my driveway and pool so could see when they would come to service the pool. Many service visits would be less than 10 minutes. A couple months in to the service relationship, we experienced our first no-call-no-show. We received no email about the missed visit and so I inquired and asked for a refund for the missed week. They gave me a refund for that week. Then a few months later, it happened again. No email telling me why the visit was missed. I emailed them saying that it was unprofressional and I shouldn't have to be micro-managing, checking every week whether the service was done, and I expected a refund again for the missed week. The owner replied in a very defensive way, implying I had not read the service agreement sufficiently ... "As clearly stated in the agreement, our company observes four scheduled holidays, during which regular service does not occur. December 30 falls within that holiday period, so no service was scheduled for that week." However, after re-reading the agreement, it stated that the week of Christmas was one of the holiday weeks, and Dec 30 did not fall on that week. So the owner was flat out wrong about this. They also said that I "received at least two additional service visits beyond what is contractually included, at no charge ... those visits were provided as a courtesy" which not a reasonable excuse for missing a visit without notice. Ultimately, they stated "No services were missed that fall outside the terms of the contract, and no refund is due for the week in question" which is a false assertion. When I questioned the two courtesy visits (which I had not recorded myself), they stated one of them was "An additional service visit in July, resulting in five total visits that month." The service agreement clearly stated that I (the client) pay monthly, and the service we receive is weekly visits. So this "courtesy" visit was not actually a courtesy visit at all. It was an expectation. Finally they stated "to bring this service relationship to a clear and orderly conclusion, we will schedule your final service visit for [...]" which was a "you can't fire me because I quit!" way of handling it all. Rather than apologize to the customer for a missed visit, they: - got defensive and tried to imply I hadn't read the terms of my agreement - made false assertions Unprofessional and dishonest. Edit: The owner already replied to this review in the same tone used in the emails ... "your pool was consistently maintained in accordance with that agreement" ... it's almost as if they've been to small claims court before and now choose their words carefully to never imply wrongdoing. As it stands, I never received a service visit the week *after* Christmas even though I should have per the service agreement. Just know that if you hire this company, your experience will not be hands off.

S.O.S is LEGIT! They took care of my pool on 24 hour notice and had it in tip top shape for the…read moresummer. 10/10 customer service. They have a lifelong customer in me!

Would highly recommend Supreme Outdoor! I always felt valued and my concerns listened to. The quick…read moreresponses were valued and I appreciated their attention to detail to each spot in our pool.

In my opinion one of the most unprofessional companies I ever dealt with…read more I called them a few weeks ago to do some modifications in my pool equipment. They sent a professional to my house and later gave me a quote. I accepted the quote and after that.... Radio Silence. After a few days I called them and they said they would send someone that Thursday. Well...No one showed up. I call again, and this time, it's rescheduled to Friday. Friday comes, a guy shows up almost at 5PM. I could imediately see he was not prepared to work on what was agreed on the quote. And sure enough....He has no idea what needs to be done, never been briefed on what is needed and after looking at my pool hardware, of course, tells me he has no equipment needed to work on my pool. Reschedules for next Tuesday, which is today. Yep... You guessed it..... No one showed up again. No calls, no texts, crickets... Don't bother because I don't want to work with you anymore. I'll find another company. I'm done. Thankfully haven't spent any money on this company, but my wasted time, I will never get back, sadly. Stay away, that's my advice.

Beware.... If you…read moreare considering using Poolwerx for your equipment needs or "fixes"...... I've been a customer for couple years with their pool cleaning service side - thus I decided to use them for my pool equipment needs... sloppy work - untimely delivery - and show up times are at their discretion and not consistent I've never been so disappointed and frustrated over service and installation matters I purchased three (3) pieces of equipment: New filtration system, New Variable speed pump and New salt cell system - this is a lot of money spent, on top of that is installation pricing, averages $500 per piece = total of $1500 - ridiculous you would think with my purchase of all new equipment that my installation needs would have been a source of focus and client satisfaction The installation of the salt cell system has been a bad experience- the pics don't lie The tech spilt blue pvc glue on my concrete equipment pad - left and didn't clean it up The business hours are 9am - 4pm Mon - Friday- good luck with having any issues addressed before or after these times, even if it's at the fault of company's employees I communicated my dissatisfaction via phone and texts - Consumer beware UPDATE- after several years I have chosen to severe services for pool cleaning, equipment maintenance and potential new purchases with this company. Customer satisfaction matters and is always key, thus Customer retention. Albeit the job is done now, to get there should not have required so much negative energy and frustration. It's not worth it UPDATE - I see Seon the owner responded, Bent over backwards? This time? Hey - for a client to leave overall, you think your viewpoint is true? You have a negative loss of $3600 annual +|- pool cleaning services - present/future income, plus future pool equipment/install fees - I suspect this won't happen again and that's a good thing. Too bad this learning experience for your business was at my expense and frustration Maybe you should have called me? Yes - you should have called me - texting while "preferred" is a form of communication that sucks, talking with a client lends clarity as to matters - PS - don't charge for a job not fully done and when no verbal or written authorization is granted