In my opinion one of the most unprofessional companies I ever dealt with…read more I called them a few weeks ago to do some modifications in my pool equipment. They sent a professional to my house and later gave me a quote. I accepted the quote and after that.... Radio Silence. After a few days I called them and they said they would send someone that Thursday. Well...No one showed up. I call again, and this time, it's rescheduled to Friday. Friday comes, a guy shows up almost at 5PM. I could imediately see he was not prepared to work on what was agreed on the quote. And sure enough....He has no idea what needs to be done, never been briefed on what is needed and after looking at my pool hardware, of course, tells me he has no equipment needed to work on my pool. Reschedules for next Tuesday, which is today. Yep... You guessed it..... No one showed up again. No calls, no texts, crickets... Don't bother because I don't want to work with you anymore. I'll find another company. I'm done. Thankfully haven't spent any money on this company, but my wasted time, I will never get back, sadly. Stay away, that's my advice.

Beware.... If you…read moreare considering using Poolwerx for your equipment needs or "fixes"...... I've been a customer for couple years with their pool cleaning service side - thus I decided to use them for my pool equipment needs... sloppy work - untimely delivery - and show up times are at their discretion and not consistent I've never been so disappointed and frustrated over service and installation matters I purchased three (3) pieces of equipment: New filtration system, New Variable speed pump and New salt cell system - this is a lot of money spent, on top of that is installation pricing, averages $500 per piece = total of $1500 - ridiculous you would think with my purchase of all new equipment that my installation needs would have been a source of focus and client satisfaction The installation of the salt cell system has been a bad experience- the pics don't lie The tech spilt blue pvc glue on my concrete equipment pad - left and didn't clean it up The business hours are 9am - 4pm Mon - Friday- good luck with having any issues addressed before or after these times, even if it's at the fault of company's employees I communicated my dissatisfaction via phone and texts - Consumer beware UPDATE- after several years I have chosen to severe services for pool cleaning, equipment maintenance and potential new purchases with this company. Customer satisfaction matters and is always key, thus Customer retention. Albeit the job is done now, to get there should not have required so much negative energy and frustration. It's not worth it UPDATE - I see Seon the owner responded, Bent over backwards? This time? Hey - for a client to leave overall, you think your viewpoint is true? You have a negative loss of $3600 annual +|- pool cleaning services - present/future income, plus future pool equipment/install fees - I suspect this won't happen again and that's a good thing. Too bad this learning experience for your business was at my expense and frustration Maybe you should have called me? Yes - you should have called me - texting while "preferred" is a form of communication that sucks, talking with a client lends clarity as to matters - PS - don't charge for a job not fully done and when no verbal or written authorization is granted

They seem to have difficulty returning voicemails and answering phone calls. I think they are very…read morebusy which is good.

They know what they are doing they service my pool for everything, cleaning repair and winter…read morepreparation

Landon has been servicing our pool for quite a while and does an outstanding job. He brings a…read moreprofessional attitude and great service every time he visits. I highly recommend him and Pegasus Pool Service.

I paid $150 for a professional diagnostic visit after my pool pump stopped working. Pegasus Pools…read morethen issued Quote #599828 for approximately $2,775 to replace the complete pump, stating that replacement was recommended due to its age and condition. Later that same day, after restoring power at the breaker, the existing pump began working normally. I contacted the company several times by email and text asking what tests were performed and what specific defect had been found. I received no response. A recommendation to replace an expensive piece of equipment should be supported by clear diagnostic findings. In my experience, the $150 diagnostic fee was not justified, and the lack of communication afterward was very disappointing.

Switched companies ..never showed up when they said ..multiple calls ..ruined pool ..currently have…read morea different pool drain our pool $500 .Will Never recommend ever

They screwed up my pool chemicals so bad that the pool had to be drained. Tried several times to…read morehave them fix it but they didn't/couldn't. This company was great in years gone by. Now not so much. I would not do business with them ahain.

Being a Realtor in Austin I am always looking for great business partners to make me look good. I…read morefound it with Black Dog Pools!! They are awesome. I refer all of my clients to them and they clean my personal pool! Highly reliable, great rates, and service... what more could you ask for...5 stars for sure

Okay, so a fountain does not a pool make, but I wanted to give a shout out to Chris of Black Dog…read morePools (recommended to me by a friend) for swinging by and giving his expert advice on how to tackle algae even in the smallest water containers. Within minutes, the green stuff was gone and crystal clear water was pouring from the spout once again. Chris even gave me suggestions (and tablets) to keep it that way. He is clearly (pun intended) into his business and it shows in his knowledge and willingness to share it with his clients. If (when?) a pool is added to my water features, I will definitely bring BDP in to care for it!

Hines Pool & Spa are an easy company to do business with. The gentleman who cares for the pool is…read morepunctual and explains everything to you that he is doing to maintain the pool. I highly recommended Hines Pool & Spa for you pool.

Anthony with Hines Pool & Spa is fantastic! He's professional, dependable, and takes great pride in…read morehis work. He always makes sure my pool looks great and takes the time to explain anything I have questions about. It's refreshing to work with someone who truly cares about their customers.

This locally-owned pool company was recommended to us for Monthly pool cleaning services. So far,…read moreour pool is loving the TLC from professionals!

Shannon is AMAZING! I went in with what I saw as a pool emergency and he remedied my issue within…read morethe visit! I can't say enough good things about him and this location! He truly has restored my faith and exemplifies what customer service is all about!

great service on a warranty repair. from inspection to repair to follow up, drake and his team…read moremade sure everything was repaired and working.

UPDATE: Add failing of the Limestone coping to the rest of the problems. See photos. Again, Cody…read morePools refuses any responsibility of the 5-year-old pool.