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    Decker Pool Services

    5.0 (3 reviews)
    Closed 8:00 am - 5:00 pm

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    Services - Decker Pool Services

    Pool chemical testing and balancing

    Pool cleaning

    Pool draining

    4 More Services

    Pool inspection

    Pool maintenance

    Pool repair

    Pool skimming

    Decker Pool Services Photos

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    Round Rock Pool Pros

    Round Rock Pool Pros

    (114 reviews)

    HARD PASS. WOULD NOT RECOMMEND AT ALL!…read more Moved to a new house and shopping for pool service. Submitted an online request on their website Wednesday around 9 AM. Out of the 5 companies I submitted a request to, they were the 2nd ones I reached out to but the last ones to reach out back to me (excluding the auto-generated "thank you" text which the other pool companies sent as well). Lisa from the office called me Wednesday at 5:38 PM and said she could have a tech come out the next day to give me a quote. Jose came out Thursday around noon. He was super nice and professional. He said he would get me 3 different quotes for the 3 type of packages they offer by the end of the day or the next day (Friday) in the morning at the latest. By Friday at 4:25 PM, I had yet to receive anything so I called and spoke to Lisa and she said they'll send it over shortly. They sent 2 quotes (not 3) at 4:40 PM. Monday morning at 10 AM, I called to discuss the quotes for further clarification, especially since the links weren't working. Lisa said she's going to call Jose and call me right back. She never did. Tuesday morning at 8:28 AM, almost a week after I had initially reached out, I called saying they never called me back and asked to speak to a manager. She put me on the phone with Jose and he was a totally different person than the guy that came out to the house. He kept interrupting me and talking over me. He was rude saying I didn't know anything about pools (that might be true but this is not my first house with a pool and that's not something you'd say to a prospective client), and making excuses for their lack of responsiveness. If they're this bad when they're trying to earn my business, I can't imagine how bad they are once they do earn it. Reading some of their other reviews, I should've just never reached out to begin with. TLDR: Unresponsive, unprofessional/rude, overpromise/underdeliver. Ended up going with a different pool company that responded right away and was able to get me on the schedule immediately.

    STAY AWAY!!!! If…read moreyou want incompetent workers, who leave trash on property, men who do NOT communicate things at all, dump unwanted sand all over your grass to smother the grass, ring the doorbell incessantly, look no further. They were tasked with emptying our pool's sand filtration system, and as per the line items on the agreement it SAYS 'remove sand and haul off property." So what did these guys do? They DUMPED the entire sand contents onto our grass property next to the pool house. I was livid. We were not informed they'd be doing this (nor did we want random sand spread ALL over our lawn!?), and then they just left like we wouldn't notice mounds of sand?! It wasnt even dumped in one spot, it was SPREAD all over our property like someone was building a sand pit. They left trash next to our pool and around our pool house area (zip ties, cut tubing, screws). I have a 1 year old who eats everything so as a mother, this is obviously insane someone would leave choking hazards around. Not to mention leaving trash in general is unbelievable unprofessional. It was packaging for the pool lights. Oh boy lets talk about that! They installed new pool lights, tested it extensively while here, only for my husband and I to try them out and realize 1 of them flickered like crazy and flat out stopped working. What on earth was this guy testing all that time during the day!? One guy came to do all the chemicals in the pool after fully draining it to pressure wash the pool, he didn't even have a vacuum to remove all the dang sand. He CLAIMS he was informed of it too late and he was already on his way. Don't care, unprofessional, yet again. You mess something up, you fix it immediately. Any respectable company would do this. It's been a week and they said they'd be back to vacuum up the sand on monday. Come Monday, did anyone show up? NOPE. Not even a phone call saying they cannot make it. I'm so pissed Ace Hardware has the audacity to display these guys' business on their front doors, btw. The Ace in Georgetown. Laziest worst communicating business I've ever encountered. These guys are the absolute WORST bothersome stressful group of men I've ever seen run a 'business'. I've lost sleep over how awful these guys are. UPDATE: they came today to "clean up the sand", check the photos. Plenty of sand still present. They clearly didn't vacuum it like promised. I saw the beardy employee just sweep it around looks like he used dirt and leaves to spread it around on top of the sand still present. This isn't even fine sand, it's incredibly thick! What a joke.

    Powerhouse Pool Care and Repair - 2 days prior to cleaning (cleaned every Tuesday)

    Powerhouse Pool Care and Repair

    (17 reviews)

    I was a big fan of Powerhouse Pools prior to the new management taking over. You can tell by my…read moreprior review. Since the new team has taken over, it has been an extremely painful experience. In a nutshell, they abandoned servicing my pool with no notice. I emailed three times and did not receive any response and saw my pool turn for the bad (see pics) over those three weeks. I then get a text message saying that they had stop servicing my neighborhood as one of their technicians had left. The only excuse of this text coming so late was that they had typo'd on my cell number. While I totally understand that these things happen, what I would have expected that they leave us with the pool in good shape so that we do not have to incur the additional cost of turning over the pool. In addition to that, they are expensive compared to the market and not a great service. They always left our pool with debris at the bottom. The business owner really does not show professionalism and just really difficult to work with. Adam (the primary technician) puts in the effort but not just not been able to get the pool to how most other pool servicing companies deliver results. Fallon (the business owner) just does not seem capable or responsible for dealing with customers. Unfortunately, I cannot recommend these folks any more and its a shame to see a small business like this go from a great reputation to abysmal customer service levels.

    Messed up scheduling and appointment two times in a row. Went with another company, they were…read moreawesome.

    Decker Pool Services - poolservice - Updated May 2026

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