Matt, Sean, and Andrew are the best! They're knowledgeable, kind, and always take the time to walk…read moreyou through everything so you feel confident and informed. They transformed our pool from something that was in rough shape into something beautiful. Couldn't recommend them more!!

Drew was so easy to work with and they were very speedy and getting me quick service for my pool…read morethat needed it. Their team are professional and punctual and great at communicating with you. I really enjoy working with them. I think they are a great value for the service as well.

This company is one of the most honest companies I have ever encountered. I contacted them to…read moreinquiry about reverse osmosis and the technician (Charlie) came to inspect the pool. He was very knowledgeable and gave us great advice. You can definitely tell he loves his job. Do not hesitate and contact this company for all your pool needs.

It used to be wonderful while Bryan was there, New staff, constant turnover with the person…read moreperforming the weekly maintenance, and forgetting anything resemebling "the customer comes first".

Initially had a negative experience with another pool company and switched to Pristine Pools. The…read moredifference was night and day. They are great at communicating, are consistent on when they come to service the pool and are very friendly.

Such great service. I called looking for a service this company does not provide. They led me…read morethrough the process of what I needed and then called back a week later with a referral! Teanette even apologized for being delayed in responding. And I am not a paying customer of theirs, just asking for info. I can only imagine what they do for their paying customers. If we abandon our mission to take care of the pool ourselves, I will call Austin Pristine Pools.

I'm surprised at the level rating of this company, because they are honestly top notch. Its very…read morepossible after receiving feedback, they have changed and or improved things, for those customers that left a low review, because any time I've had issues or concerns, they rectify right away. Wade manages a great team, provides coaching and feedback to ensure any issues are rectified, and then always follows up. Also, our tech is Daiveante and he is AWESOME! They should clone Daiveante and have him service all of the pools in Austin! He is not only technically sound, with a lot of pool knowledge on technical issues with the pool tools/pipes/machinery, etc... but also cleans/chem checks our pool with a great level of detail. Before he is done, he leaves a door tag with details notes on what he has done and anything to be aware of. Appreciate you Daiveante. HCP -- please retain him -- he makes HCP look good!

Hill Country Pools is absolutely phenomenal! I couldn't be…read morehappier with the service they've provided. Our pool has never looked better -- crystal clear, perfectly balanced, and consistently spotless. Their team is reliable, professional, and truly pays attention to detail. They show up on time, take the time to explain what they're doing, and make sure everything is done right. It's such a relief to have a company I can trust to keep our pool in perfect shape. If you're looking for high-quality, dependable pool service in the Hill Country/Austin area, Hill Country Pools is the one to call. Highly recommend!

The General Manager, Stephen came out to visit, apologize, and rectify the issue that occurred in…read moreMay in which I was charged for a chlorine wash that didn't occur, and a filter clean that resulted in a huge mess. He offered a full refund and a free pool cleaning service and chemical balance. A rep came today to clean and balance the chemicals.

Graham at PPS is awesome! He has been very responsive to repairs including pool lighting issues. He…read morehas serviced my pool multiple times and most of the time he has fixed it same day! No days lost of swim time. I strongly recommend Graham and Prime Pool Service.

We have used Round Rock Pool Pros multiple times over the past 3 years, and have always been…read moreimpressed with their knowledge and workmanship. Recently we had a pool pump failure, which can cause a world of water quality issues in this Texas heat. Round Rock Pool Pros responded rapidly, and turned our situation around to a good ending. We are so grateful to have found a company that values their customers and does an excellent job. They're an asset to the community. Highly recommend!

HARD PASS. WOULD NOT RECOMMEND AT ALL!…read more Moved to a new house and shopping for pool service. Submitted an online request on their website Wednesday around 9 AM. Out of the 5 companies I submitted a request to, they were the 2nd ones I reached out to but the last ones to reach out back to me (excluding the auto-generated "thank you" text which the other pool companies sent as well). Lisa from the office called me Wednesday at 5:38 PM and said she could have a tech come out the next day to give me a quote. Jose came out Thursday around noon. He was super nice and professional. He said he would get me 3 different quotes for the 3 type of packages they offer by the end of the day or the next day (Friday) in the morning at the latest. By Friday at 4:25 PM, I had yet to receive anything so I called and spoke to Lisa and she said they'll send it over shortly. They sent 2 quotes (not 3) at 4:40 PM. Monday morning at 10 AM, I called to discuss the quotes for further clarification, especially since the links weren't working. Lisa said she's going to call Jose and call me right back. She never did. Tuesday morning at 8:28 AM, almost a week after I had initially reached out, I called saying they never called me back and asked to speak to a manager. She put me on the phone with Jose and he was a totally different person than the guy that came out to the house. He kept interrupting me and talking over me. He was rude saying I didn't know anything about pools (that might be true but this is not my first house with a pool and that's not something you'd say to a prospective client), and making excuses for their lack of responsiveness. If they're this bad when they're trying to earn my business, I can't imagine how bad they are once they do earn it. Reading some of their other reviews, I should've just never reached out to begin with. TLDR: Unresponsive, unprofessional/rude, overpromise/underdeliver. Ended up going with a different pool company that responded right away and was able to get me on the schedule immediately.

We have used Poolie for the last couple of years. I would highly recommend them. Each tech that has…read morecleaned and repaired issues are kind, professional, very thorough, and give attention to the detail. Grant came today and made sure we were pleased! He told me if there is anything he could do better to make I sure to tell him! Thank you Grant for taking your job seriously and being conscientious:) Thank you Poolie for an outstanding job each week!

We used Poolie for a bit over two years after our rocky start. The cleaning staff is great. We love…read moreJa'von and the cleaning team. What went wrong for us was a series of increasingly expensive repairs. First the lights. Then the pump. But the pump wasn't properly connected with our old control system. So the heater fried and needed a new manifold. Thousands of dollars ($9,548 over the last 12 months). At least 1,200 was seemingly caused by poor integration between our new pump, heater, and analog control system. The nail in the coffin was that we reached out over the weekend... Sunday. Yeah I know it was a long weekend. So we waited patiently. It's midday Wednesday. Got no response. Zero. From the Poolie website: "Upon receipt of a response from a Poolie representative concerning your reported issue, you are obligated to reply within twenty-four (24) hours. This prompt communication is intended to facilitate resolution efforts and avoid delays." If only they made the same commitment to the customer. Cancelled our service today. I hope they level up. Because, as it stands right now, I can't recommend anything but cleaning services from them -- we love you Ja'von!

This is my pool. Ready Clear Pools serviced it as of yesterday. This is only one week since their…read morelast visit. Unprofessional. Unreliable. Unresponsive... and clearly unchlorinated .... and they have been charging me up to $400 monthly for chemicals and *cleaning.*

Great service, great response time, and knowledgeable crew. Big fans of these guys, highly…read morerecommended.