The General Manager, Stephen came out to visit, apologize, and rectify the issue that occurred in…read moreMay in which I was charged for a chlorine wash that didn't occur, and a filter clean that resulted in a huge mess. He offered a full refund and a free pool cleaning service and chemical balance. A rep came today to clean and balance the chemicals.

Graham at PPS is awesome! He has been very responsive to repairs including pool lighting issues. He…read morehas serviced my pool multiple times and most of the time he has fixed it same day! No days lost of swim time. I strongly recommend Graham and Prime Pool Service.

Burt is the best! Home grown business based on his life experiences as well as overall business…read moreacumen and knowledge. He has extremely fair pricing. Is very detail oriented and if you have a problem which we've had a few....he does his due diligence and does not nickel and dime you! We also have an automated system with some bells a whistles that we were unfamiliar with buying a new house and he walked us through it all and helped troubleshoot. I'd much rather support this small business than other larger companies that don't care as much, are careless an not as attentive and you don't get the same level of service. Whenever he's done with service, you get a nice email summary with before and active pictures and details on what he's done and what levels your pool chemicals are at. And really they came up with the best name for a pool maintenance company! (Or rather his wife did lol)

The pool looks great!…read more Burt showed up on time. Very knowledgeable and thorough. Scheduled a regular day of the week for service. Notified us when he was 15 minutes away. Very happy with his results!

Switched companies ..never showed up when they said ..multiple calls ..ruined pool ..currently have…read morea different pool drain our pool $500 .Will Never recommend ever

They screwed up my pool chemicals so bad that the pool had to be drained. Tried several times to…read morehave them fix it but they didn't/couldn't. This company was great in years gone by. Now not so much. I would not do business with them ahain.

Generally a good experience and I would definitely recommend. The prices were reasonable (I'd…read moreestimate about average for the area) but quality of service was fantastic. Justin and his team were very responsive, communicative helpful and prompt. Frankly whatever mobile app/platform they use for payment and quote approval leaves a lot to be desired and was the worst part of the entire experience. That said, they promptly fixed the issue and refunded the additional unapproved credit card surcharge. Note to management: I'd consider other payment systems/options if i were you.

Hired these guys to resurface pool and pool deck (ie a very big job). They were also to replace…read moreone part of pool deck with what was supposed to be white flagstone. I ended up with some sort of brown rock you can't even walk on. They were beyond awful to work with. Plus the day after they drilled out the piece of concrete that was to be replaced, there was a crack halfway around the pool at the top of the tile. I'm still dealing with the damage they caused. Avoid at all costs!!

Efficient diagnosing and effective problem solving. Dylon took a few minutes to get to the root…read moreproblem and then had a great solution that fixed the right problem in a timely manner and at super reasonable cost. I most definitely would recommend Balanced Blue for pool service and Dylon's problem solving.

Dylan was great. On the first cleaning and knowledgeable. Nothing but trouble after that. The guy…read morehe sent to clean after that would leve the pool with algae in the pool. When I called Dylan he said it would get better but it never did. He told me that on 2 seperate cleanings as I watched my pool get greener and greener. I think they are having growing pains, but can't live with a green pool.

Now that all the work is done, I am even more impressed with Aqua Pearl Pools! They even found…read morethings that were cracked and allowing sand to flow into the pool. No wonder my pool always had sand at the bottom. I LOVE my new heat pump. They did such a great job on everything. My new pool guys forever!

Can not find the location We followed Google and Apple Maps. Each took us to private homesread more

Quick and easy. Reasonable quotes. They replaced my failed Paramont UV2 sanitizer with a Pentair…read moreIC40+ salt water generator

Great job and very professional. They used the correct parts and had the job done very quickly…read more Will use again.

Matt, Sean, and Andrew are the best! They're knowledgeable, kind, and always take the time to walk…read moreyou through everything so you feel confident and informed. They transformed our pool from something that was in rough shape into something beautiful. Couldn't recommend them more!!

Drew was so easy to work with and they were very speedy and getting me quick service for my pool…read morethat needed it. Their team are professional and punctual and great at communicating with you. I really enjoy working with them. I think they are a great value for the service as well.

Hines Pool & Spa are an easy company to do business with. The gentleman who cares for the pool is…read morepunctual and explains everything to you that he is doing to maintain the pool. I highly recommended Hines Pool & Spa for you pool.

Anthony with Hines Pool & Spa is fantastic! He's professional, dependable, and takes great pride in…read morehis work. He always makes sure my pool looks great and takes the time to explain anything I have questions about. It's refreshing to work with someone who truly cares about their customers.