We are so pleased with our pool pump repair, by Graham, with Prime Pools…read more He is so knowledgeable and was able to fix a pump, in one visit. We are so pleased to have found such a wonderful, smart, kind, skilled technician!

Graham at PPS is awesome! He has been very responsive to repairs including pool lighting issues. He…read morehas serviced my pool multiple times and most of the time he has fixed it same day! No days lost of swim time. I strongly recommend Graham and Prime Pool Service.

Burt is the best! Home grown business based on his life experiences as well as overall business…read moreacumen and knowledge. He has extremely fair pricing. Is very detail oriented and if you have a problem which we've had a few....he does his due diligence and does not nickel and dime you! We also have an automated system with some bells a whistles that we were unfamiliar with buying a new house and he walked us through it all and helped troubleshoot. I'd much rather support this small business than other larger companies that don't care as much, are careless an not as attentive and you don't get the same level of service. Whenever he's done with service, you get a nice email summary with before and active pictures and details on what he's done and what levels your pool chemicals are at. And really they came up with the best name for a pool maintenance company! (Or rather his wife did lol)

The pool looks great!…read more Burt showed up on time. Very knowledgeable and thorough. Scheduled a regular day of the week for service. Notified us when he was 15 minutes away. Very happy with his results!

These guys have 5 stars for a reason. They may not have "revolutionized" pool care- but they are…read morethe most efficient and effective team assembled in Austin. They do everything, and they do it well. They are transparent and extremely responsive. For your $, you could not get a better service. Thanks so much, Patriot.

I'm kind of baffled by all the positive reviews for this company. We have had consistent problems…read morewith Patriot since not long after we started using them in 2022. The weekly pool service is generally fine, but if anything goes even remotely wrong (which it will because they're scaling rapidly and training new folks), Patriot is nowhere to be found. In the time we've been using them, they've incorrectly cleaned our filter twice, stained our white pool tiles, and caused our skimmer to operate incorrectly. It has been pulling teeth to get them to return to fix it - many calls over many weeks, and at present, our skimmer and pool tile are still not resolved. In the case of the skimmer, our pool has an in-ground cleaning system and generally stays crystal clear throughout the spring months. Twice now, Patriot has come to clean the filter, and the skimmer has stopped operating immediately after. The first time, a tech returned a week or so later and told us their filter crew had forgotten to switch something to do with the skimmer back on (it was immediately fixed once he corrected it). This time, it stopped operating correctly immediately after the filter-cleaning again (same timing, same issue) and Patriot (after failing to return our calls, then sending people who weren't trained to investigate or resolve the issue three separate times) is telling us there's nothing wrong. This has been going on for well over a month at this point, and apparently we're going to need to pay someone else to come out and fix it. In the case of the pool tile (see pics below) Patriot acknowledged fault for the issue, and tried a number of tactics to resolve it, none of which worked. So it seems we're stuck with the stains. There are lots of pool companies in Austin. I'd recommend you go with a company that stands behind their work and fixes their mistakes.

HARD PASS. WOULD NOT RECOMMEND AT ALL!…read more Moved to a new house and shopping for pool service. Submitted an online request on their website Wednesday around 9 AM. Out of the 5 companies I submitted a request to, they were the 2nd ones I reached out to but the last ones to reach out back to me (excluding the auto-generated "thank you" text which the other pool companies sent as well). Lisa from the office called me Wednesday at 5:38 PM and said she could have a tech come out the next day to give me a quote. Jose came out Thursday around noon. He was super nice and professional. He said he would get me 3 different quotes for the 3 type of packages they offer by the end of the day or the next day (Friday) in the morning at the latest. By Friday at 4:25 PM, I had yet to receive anything so I called and spoke to Lisa and she said they'll send it over shortly. They sent 2 quotes (not 3) at 4:40 PM. Monday morning at 10 AM, I called to discuss the quotes for further clarification, especially since the links weren't working. Lisa said she's going to call Jose and call me right back. She never did. Tuesday morning at 8:28 AM, almost a week after I had initially reached out, I called saying they never called me back and asked to speak to a manager. She put me on the phone with Jose and he was a totally different person than the guy that came out to the house. He kept interrupting me and talking over me. He was rude saying I didn't know anything about pools (that might be true but this is not my first house with a pool and that's not something you'd say to a prospective client), and making excuses for their lack of responsiveness. If they're this bad when they're trying to earn my business, I can't imagine how bad they are once they do earn it. Reading some of their other reviews, I should've just never reached out to begin with. TLDR: Unresponsive, unprofessional/rude, overpromise/underdeliver. Ended up going with a different pool company that responded right away and was able to get me on the schedule immediately.

STAY AWAY!!!! If…read moreyou want incompetent workers, who leave trash on property, men who do NOT communicate things at all, dump unwanted sand all over your grass to smother the grass, ring the doorbell incessantly, look no further. They were tasked with emptying our pool's sand filtration system, and as per the line items on the agreement it SAYS 'remove sand and haul off property." So what did these guys do? They DUMPED the entire sand contents onto our grass property next to the pool house. I was livid. We were not informed they'd be doing this (nor did we want random sand spread ALL over our lawn!?), and then they just left like we wouldn't notice mounds of sand?! It wasnt even dumped in one spot, it was SPREAD all over our property like someone was building a sand pit. They left trash next to our pool and around our pool house area (zip ties, cut tubing, screws). I have a 1 year old who eats everything so as a mother, this is obviously insane someone would leave choking hazards around. Not to mention leaving trash in general is unbelievable unprofessional. It was packaging for the pool lights. Oh boy lets talk about that! They installed new pool lights, tested it extensively while here, only for my husband and I to try them out and realize 1 of them flickered like crazy and flat out stopped working. What on earth was this guy testing all that time during the day!? One guy came to do all the chemicals in the pool after fully draining it to pressure wash the pool, he didn't even have a vacuum to remove all the dang sand. He CLAIMS he was informed of it too late and he was already on his way. Don't care, unprofessional, yet again. You mess something up, you fix it immediately. Any respectable company would do this. It's been a week and they said they'd be back to vacuum up the sand on monday. Come Monday, did anyone show up? NOPE. Not even a phone call saying they cannot make it. I'm so pissed Ace Hardware has the audacity to display these guys' business on their front doors, btw. The Ace in Georgetown. Laziest worst communicating business I've ever encountered. These guys are the absolute WORST bothersome stressful group of men I've ever seen run a 'business'. I've lost sleep over how awful these guys are. UPDATE: they came today to "clean up the sand", check the photos. Plenty of sand still present. They clearly didn't vacuum it like promised. I saw the beardy employee just sweep it around looks like he used dirt and leaves to spread it around on top of the sand still present. This isn't even fine sand, it's incredibly thick! What a joke.

Efficient diagnosing and effective problem solving. Dylon took a few minutes to get to the root…read moreproblem and then had a great solution that fixed the right problem in a timely manner and at super reasonable cost. I most definitely would recommend Balanced Blue for pool service and Dylon's problem solving.

Dylan was great. On the first cleaning and knowledgeable. Nothing but trouble after that. The guy…read morehe sent to clean after that would leve the pool with algae in the pool. When I called Dylan he said it would get better but it never did. He told me that on 2 seperate cleanings as I watched my pool get greener and greener. I think they are having growing pains, but can't live with a green pool.

Quick response to our inquiry for a quote, professional and knowledgeable for our condo pool…read more Highly recommend!!! Excellent follow up and reliability!

Now that all the work is done, I am even more impressed with Aqua Pearl Pools! They even found…read morethings that were cracked and allowing sand to flow into the pool. No wonder my pool always had sand at the bottom. I LOVE my new heat pump. They did such a great job on everything. My new pool guys forever!

American Spa and Pool - Pentair Warranty Service…read more Dale from American Spa and Pool is fantastic. My wife and I always have a great experience whenever he handles our Pentair warranty service. He's friendly, professional, and gets straight to work. His knowledge of Pentair products is outstanding, and he consistently diagnoses issues correctly the first time. I appreciate that he explains the problem, answers my questions, and doesn't mind me watching him work. He kept me informed throughout the entire repair process, which gave me total confidence in the service. American Spa and Pool continue to deliver excellent support, and Dale is a big reason why I highly recommend them.

Great job and very professional. They used the correct parts and had the job done very quickly…read more Will use again.

Matt, Sean, and Andrew are the best! They're knowledgeable, kind, and always take the time to walk…read moreyou through everything so you feel confident and informed. They transformed our pool from something that was in rough shape into something beautiful. Couldn't recommend them more!!

Drew was so easy to work with and they were very speedy and getting me quick service for my pool…read morethat needed it. Their team are professional and punctual and great at communicating with you. I really enjoy working with them. I think they are a great value for the service as well.

Anyone who has a pool understands the challenges with cleaning and maintenance. Moreover, it seems…read morethat most, or all pool service companies struggle to provide consistent and reliable service to all of their customers. We have used Hines for several years now, and are generally happy with the service and support we receive. That said, we have had multiple cleaning techs on our account since hiring Hines. A few techs have not been good/helpful, creating extra work for us, and on occasion, have caused unnecessary damage to our pool/pool equipment. I'm writing this review today to call out a couple of people at Hines that really stand out in delivering outstanding customer service and ultimately outstanding results for our pool.   Gabe M is our current cleaning technician. He's extremely bright and friendly, and he works really hard to do a good job for his customers. What really stands out is his communication with us -- he is GREAT about keeping us in the loop about when he is coming and what is happening with our pool. If he is unsure about something with the pool, he will ask a superior, or take the time to research if needed, which gives us a lot of confidence in his work! He is also great with our FOUR dogs and always shuts the gate for their safety, etc. When the pool needs repairs, we can't say enough about Chris O!!  We have the Intellichem system. It is awesome when used correctly, but it is definitely challenging and not common on non-commercial pools.   Chris O really knows his way around  pools and pool equipment - including the Intellichem, and has helped us MANY TIMES over the years to correctly identify and quickly remedy issues.Thank you Chris, we really appreciate you! Our pool currently looks better than it has in a long time, and with Gabe and Chris from Hines, we really feel like our pool is in capable hands! Thank you Gabe and Chris for your hard work and dedication!

This is the real deal…read more After 5 or 6 pool companies failed to meet my needs, this company showed up, did the job correctly and charged me the lowest fee for their work, compared to the other pool companies. Removed my old and non functioning pool heater. Replaced my old chlorinator with a brand new Salt System Chlorinator that I bought from another company. All done in a couple of hours and now my pool water never looked so good and cristal clear. Thank You Chris, from Hines Pool. This business will get my money everytime I need pool work done.