This company is one of the most honest companies I have ever encountered. I contacted them to…read moreinquiry about reverse osmosis and the technician (Charlie) came to inspect the pool. He was very knowledgeable and gave us great advice. You can definitely tell he loves his job. Do not hesitate and contact this company for all your pool needs.

It used to be wonderful while Bryan was there, New staff, constant turnover with the person…read moreperforming the weekly maintenance, and forgetting anything resemebling "the customer comes first".

Initially had a negative experience with another pool company and switched to Pristine Pools. The…read moredifference was night and day. They are great at communicating, are consistent on when they come to service the pool and are very friendly.

Such great service. I called looking for a service this company does not provide. They led me…read morethrough the process of what I needed and then called back a week later with a referral! Teanette even apologized for being delayed in responding. And I am not a paying customer of theirs, just asking for info. I can only imagine what they do for their paying customers. If we abandon our mission to take care of the pool ourselves, I will call Austin Pristine Pools.

They have been really busy but made time for my claim. Jeff has come out to my home a couple of…read moretimes and he was fantastic. very friendly and knowledgeable. He took the time to answer all my questions and added plus he was doggie friendly. My pool looks great thank you to Jeff you're the best.

We are new pool owners and Stacy has been so patient and proactive since Day 1 of meeting us. When…read moreshe is here, she checks in to be sure we don't have questions, she loves on the dogs who won't leave her alone, and when our 6 year old is here, he will go out and she teaches him how to get the leaves out of the pool and patiently answers his constant questions. Today, with the horrible ice storm, she texted us first thing this morning to tell us that we should be good to go with the pool settings as is. But then when we asked her a question later, she said she'd just run by to check on things, which she did (did i mention ICE STORM??) and all was well. Just really appreciate her and her approach to customer service.

I received five quotes for the re-plastering of the pool and selected Crystal Clear not only…read morebecause of their best price but because other quotes had additional costs that may or not be charged depending upon the condition of the existing plaster. While Chris Heath was examining the pool he was pretty confident that no issues would be found as opposed to the others just said maybe, maybe not. It felt like I as opening up myself to more charges later on. While waiting for them to begin the re-plaster and through the end of it I had a number of questions that came up. I texted them to Chris and by the end of the day I would have either a text from him answering the question or a phone call. Communication during the entire process was excellent. It reaffirmed my decision to use Crystal Clear. The results were beautiful. My thoughts were that it was nicer then when it was new, without prompting my wife actually said that very thing when she first saw it.

Extremely poor customer service! Read the managers response!…read more I requested another tech and this is what the manager states " It will be forever dirty no matter who is cleaning it." Me: let's discontinue services "Good luck" "Very poor design for a pool honestly. Thanks" Who responds this way?! Use a different company

We have used Poolie for the last couple of years. I would highly recommend them. Each tech that has…read morecleaned and repaired issues are kind, professional, very thorough, and give attention to the detail. Grant came today and made sure we were pleased! He told me if there is anything he could do better to make I sure to tell him! Thank you Grant for taking your job seriously and being conscientious:) Thank you Poolie for an outstanding job each week!

We used Poolie for a bit over two years after our rocky start. The cleaning staff is great. We love…read moreJa'von and the cleaning team. What went wrong for us was a series of increasingly expensive repairs. First the lights. Then the pump. But the pump wasn't properly connected with our old control system. So the heater fried and needed a new manifold. Thousands of dollars ($9,548 over the last 12 months). At least 1,200 was seemingly caused by poor integration between our new pump, heater, and analog control system. The nail in the coffin was that we reached out over the weekend... Sunday. Yeah I know it was a long weekend. So we waited patiently. It's midday Wednesday. Got no response. Zero. From the Poolie website: "Upon receipt of a response from a Poolie representative concerning your reported issue, you are obligated to reply within twenty-four (24) hours. This prompt communication is intended to facilitate resolution efforts and avoid delays." If only they made the same commitment to the customer. Cancelled our service today. I hope they level up. Because, as it stands right now, I can't recommend anything but cleaning services from them -- we love you Ja'von!

I highly recommend Pool Rite for anyone in need of pool service. My Pentair DE filter developed a…read morecrack in it and started leaking water over the weekend. I have had problems in the past trying to find a pool service that would respond timely. That wasn't the case with Pool Rite. I reached out to Jaclyn on Monday and by Wednesday morning Nathan had already replaced my Pentair filter with a commercial grade Jandy filter. Nathan also identified a few other issues I wasn't aware of and addressed them as well while he was on site. He took the time to answer the many questions I had. Nathan and Jaclyn are amazing to work with! My neighbor highly recommended Nathan and also mentioned that Pool Rite has handled their pool service and does an excellent job! Brad H.

I have been using Pool Rite to maintain my pool for over two years. After using other, less than…read moresatisfactory companies to take care of my pool these guys have been outstanding. Charlie, the Pool tech who takes care of our weekly maintenance is professional , knowledgeable and diligent in keeping everything in working order and communicating about any issue that arises. Additionally Nathan and his team have been great at addressing any problems we have experienced with our equipment. I highly recommend Pool Rite for any pool issues you might have.

Dallas always does a great job. Everyone has been fantastic. The technicians announce when they're…read morecoming and leave a email report of what work they did and if they notice anything that needs to be fixed they send me a notification and an estimate of the work. The fees are normalized so I don't get any surprise bills. Very satisfied customer.

Nan just did a great job cleaning the pool filter cartridges for me. He's knowledgeable and careful…read moreand thorough. Hope to see him in 6 months again.

I use best pool cleaning to take care of my Airbnb and they crush it. They are in great contact…read morewith us, and are super easy to communicate with. Highly recommend.