Jacuzzi Pool Filter assembly failed and Leslie's refused to handle the warranty within my 2 yr…read morewindow. I had purchased an extended warranty as well. I had to contact WaterWay directly and wait two weeks for the new filter housing. They manager at Leslie's wasn't nice about it. He just shrugged his shoulders and said that's how it is. Jacuzzi has since sold to WaterWay Plastics. Already frustrated with having to do the work my service provider (Leslie's) should be doing, I was then presented with a $300 invoice for labor after install. I refused to pay for service I had already paid for up front with the extended warranty. The service techs were both very nice but I got the feeling they were not going to get paid by Leslie's for the work. Needless to say, I will never order anything from Leslie's again. A local small contractor will likely provide a better experience.

Amazing service from the store General Manager Heather and the store tech Chris. The field tech…read moreSteve is absolutely the best as he's knowledgeable, friendly, conscientious and prompt. When I had an earlier issue, it escalated to their Vice President Greg who was on top of it and appreciated the feedback. This store and company are the perfect example of a company that understands great customer service. I highly recommend them for all your pool needs.

I hired Brighten Pool to renovate and partially remove my 1970s pool as part of a larger backyard…read moreand home remodel. I primarily worked with Brian, who was always polite and respectful. I truly wish I could give them 5 stars for that alone, but unfortunately the execution, communication, and timelines fell short. The first issue arose when the pool was drained and some of the water flooded into my neighbor's yard. We gave Brighten Pool 6-7 months to complete the work, but at every stage we had to push to keep the project moving. The pool was eventually finished about three months later than promised, in December. While delays are not uncommon in the pool industry, the real problems started after completion. Almost immediately, the pool began losing more than an inch of water per day. I raised this concern with Brian multiple times, but he insisted it was "normal" due to weather conditions and largely dismissed my concerns. Over several months, my water bills climbed to more than $400 a month. Out of frustration, I hired an independent leak detection company (despite Brian cautioning that they would "just take my money"). The company found two leaks--one in the main drain (which Brighten's team had supposedly repaired to meet code) and another in the return line. They also identified gaps around the skimmer, decking, and coping. Throughout this process, Brian's responses shifted from "this is normal" to "leak detection companies are a rip-off" to ultimately "this isn't my problem, it must be your irrigation." What I was looking for wasn't monetary compensation--I simply expected accountability, an explanation of what went wrong, and a genuine attempt to propose a solution. Unfortunately, that never happened.

We had a great experience with brighten pools. We built a 10x16 pool in our backyard. They were…read morevery friendly and easy to work with. Of all the things we did to our house during our renovation, building the pool was the easiest because Brighten was so buttoned up. The whole process from start to finish was 10 weeks. It would have been 8, but we lost 2 weeks to the freeze. Whenever an issue arose which is always the case on a big project they handled it quickly and efficiently. They also took care of all the permits with the city! Brian the owner, and Douglas our project manager are great guys. Highly recommend!

I don't have enough good things to sat about Custom Leisure products and the redwood soak/hot tub…read morethey designed, built, and installed for me. This tub has been a dream of mine for a long time, and I had a lot of ideas for exactly what I wanted. Owner Jim Callaway, who has been making these tubs for decades, helped me avoid so many mistakes and also helped design something that is better than I could have hoped for. His partner Trever did the install and is a true professional -- superb communicator, deep technical knowledge, and obsessed with making things perfect. If you've been looking for a tub like this, you might have run across Cedartubs.com and Snorkel -- or RH Tubs on the high end. Skip those and buy local. Custom Leisure's product is superior to RH Tubs, thousands of dollars less expensive, and without the lead time. I also *highly* recommend having Customer Leisure install it: While i think anyone handy (maybe extra-super handy) could spend a long weekend getting it set up, you'll save yourself many headaches. 10 stars if I could....Thank you Jim & Trevor. We have enjoyed this tub immensely every single night since you installed it.

I called them to ask some questions about mold in a newly installed sauna we had installed by our…read morebuilder. He was very helpful in answering my questions to determine if I needed new wood or not. Says he has been doing this work for 45 years and was super knowledgeable about all my questions. Thank you for taking the time to talk to me!

Miguel was great from start to finish. He even gave me a quote before he arrived based on Google…read moreEarth pics of my pool. He answered all my questions and concerns and advised and showed me various materials and tiles for the project. He re-tiled and re-plastered my pool in a quartz finish with new LED light in 7 days. It looks fantastic even my pool guy says so. I cannot recommend Miguel and his team highly enough and the whole project was done at a great price. I was very nervous about this project due to horror stories online. I could not be happier with the results. Thank you Miguel and team I am a customer for life!

Do NOT hire this company for a remodel. I was not able to post without selecting one star…read more It took 4.5 months to "complete" our remodel. They subcontracted to an individual who had never done pool tile or coping. The stone coping around the spa was a disaster and had to be ripped off and redone. The rest of the stone around the pool still has issues. The tiling was done with thinset and never grouted properly. The resurfacing was not done correctly leading to stains and scaling. Nothing we hired them to do was done correctly despite us being very understanding about shifts in timelines and material shortages. Neither the owner or his son have responded to communication attempts to correct issues.

Knowledgeable employees and fast courteous service. I like the free water testing for many more…read morething than my home tester. They also, based on the size of your pool recommend the amount of which chemicals at add to correct any issues identified. I visit with a water sample pretty often and also call for advise when things in the pool go sideways.

Horrible customer service. Nobody in the store and I literally had to stand there a while before…read morethey even asked if they could help. Then it got better...zero assistance even with a name plate information off a standard 1.5 HP motor and impeller. I start looking it up on my phone because they didn't bother with their computers. Then I say my reception is poor and their own answer was yes it's poor in here. I then asked my self why I even bothered coming to a pool store when they give zero help! I'm simply going to buy online as I apparently need to do their job as well. No wonder people are moving to buy more online with this low level, or no level, of service.

These guys exceeded all of our expectations! We had a spa delivered curbside Saturday. After about…read morean hour of considering the possibilities on Saturday evening, we realized my boyfriend's buddies were certain to break the tub and likely to hurt ourselves if we attempted it. I called as soon as they opened Monday. Austen had a crew in the area and in 45 minutes, these guys were on it. 25 minutes later it was on the pad and Austen even gave me a few pointers as I was a new owner. Obviously, this quick of a response was partial perfect timing, but these guys were professional in both their service, knowledge & skill. I've saved the number for when I need another move or storage in the future.

Communication is absolutely horrendous and I don't know how a business operates like The Spa…read moreMovers. Job was to move spa from my driveway to a slab in our backyard. Over the course of the two weeks leading up to my spa being delivered I never received one call back from The Spa Movers and only spoke to someone (Austin) on the off chance that he picked up when I called. It took numerous calls and voicemails before I actually spoke with Austin to receive a quote for the move. We discussed the price and how we would wait till I had a definite window that our delivery truck would be dropping the spa off at our house. We were given a delivery day/time by our delivery truck and again I called Austin multiple times before reaching him to schedule the move. He scheduled his move with us for Friday afternoon and then just completely no showed/no called us. We had literally talked to him just a couple hours before his scheduled time to make sure he had my husbands number since I had to be at work. It has now been 5 days and he has not returned a single call, voicemail, text or email. I don't know how a business can run so unprofessionally. Not only did it suck that we had a giant hot tub living in our driveway until we found someone else to move it for us but we're building a deck around this tub that all had to come to a complete halt as well. I would not recommend this company to anyone.

In my opinion one of the most unprofessional companies I ever dealt with…read more I called them a few weeks ago to do some modifications in my pool equipment. They sent a professional to my house and later gave me a quote. I accepted the quote and after that.... Radio Silence. After a few days I called them and they said they would send someone that Thursday. Well...No one showed up. I call again, and this time, it's rescheduled to Friday. Friday comes, a guy shows up almost at 5PM. I could imediately see he was not prepared to work on what was agreed on the quote. And sure enough....He has no idea what needs to be done, never been briefed on what is needed and after looking at my pool hardware, of course, tells me he has no equipment needed to work on my pool. Reschedules for next Tuesday, which is today. Yep... You guessed it..... No one showed up again. No calls, no texts, crickets... Don't bother because I don't want to work with you anymore. I'll find another company. I'm done. Thankfully haven't spent any money on this company, but my wasted time, I will never get back, sadly. Stay away, that's my advice.

Beware.... If you…read moreare considering using Poolwerx for your equipment needs or "fixes"...... I've been a customer for couple years with their pool cleaning service side - thus I decided to use them for my pool equipment needs... sloppy work - untimely delivery - and show up times are at their discretion and not consistent I've never been so disappointed and frustrated over service and installation matters I purchased three (3) pieces of equipment: New filtration system, New Variable speed pump and New salt cell system - this is a lot of money spent, on top of that is installation pricing, averages $500 per piece = total of $1500 - ridiculous you would think with my purchase of all new equipment that my installation needs would have been a source of focus and client satisfaction The installation of the salt cell system has been a bad experience- the pics don't lie The tech spilt blue pvc glue on my concrete equipment pad - left and didn't clean it up The business hours are 9am - 4pm Mon - Friday- good luck with having any issues addressed before or after these times, even if it's at the fault of company's employees I communicated my dissatisfaction via phone and texts - Consumer beware UPDATE- after several years I have chosen to severe services for pool cleaning, equipment maintenance and potential new purchases with this company. Customer satisfaction matters and is always key, thus Customer retention. Albeit the job is done now, to get there should not have required so much negative energy and frustration. It's not worth it UPDATE - I see Seon the owner responded, Bent over backwards? This time? Hey - for a client to leave overall, you think your viewpoint is true? You have a negative loss of $3600 annual +|- pool cleaning services - present/future income, plus future pool equipment/install fees - I suspect this won't happen again and that's a good thing. Too bad this learning experience for your business was at my expense and frustration Maybe you should have called me? Yes - you should have called me - texting while "preferred" is a form of communication that sucks, talking with a client lends clarity as to matters - PS - don't charge for a job not fully done and when no verbal or written authorization is granted