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    Brighten Pools

    3.5 (2 reviews)

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    8 months ago

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    4 years ago

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    Patriot Pool & Spa - Mold on lid cover

    Patriot Pool & Spa

    4.6(127 reviews)
    19.6 mi

    I'm kind of baffled by all the positive reviews for this company. We have had consistent problems…read morewith Patriot since not long after we started using them in 2022. The weekly pool service is generally fine, but if anything goes even remotely wrong (which it will because they're scaling rapidly and training new folks), Patriot is nowhere to be found. In the time we've been using them, they've incorrectly cleaned our filter twice, stained our white pool tiles, and caused our skimmer to operate incorrectly. It has been pulling teeth to get them to return to fix it - many calls over many weeks, and at present, our skimmer and pool tile are still not resolved. In the case of the skimmer, our pool has an in-ground cleaning system and generally stays crystal clear throughout the spring months. Twice now, Patriot has come to clean the filter, and the skimmer has stopped operating immediately after. The first time, a tech returned a week or so later and told us their filter crew had forgotten to switch something to do with the skimmer back on (it was immediately fixed once he corrected it). This time, it stopped operating correctly immediately after the filter-cleaning again (same timing, same issue) and Patriot (after failing to return our calls, then sending people who weren't trained to investigate or resolve the issue three separate times) is telling us there's nothing wrong. This has been going on for well over a month at this point, and apparently we're going to need to pay someone else to come out and fix it. In the case of the pool tile (see pics below) Patriot acknowledged fault for the issue, and tried a number of tactics to resolve it, none of which worked. So it seems we're stuck with the stains. There are lots of pool companies in Austin. I'd recommend you go with a company that stands behind their work and fixes their mistakes.

    We have been using patriot for over a year and I have to say this is the worst experience we have…read morehad with a pool company to date. Their people are unreliable and inexperienced, they have caused several thousands of dollars or damage to our pool through their negligence and our pool has been mostly unusable this summer because of the issues caused by their team. For context the pool was a couple of years old when we hired them and In perfect condition and working order. We have been waiting on a resolution from them on fixing the damage for several months now.

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    Patriot Pool & Spa
    Patriot Pool & Spa
    Patriot Pool & Spa - White spillover tile before Patriot

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    White spillover tile before Patriot

    Custom Leisure

    Custom Leisure

    4.0(3 reviews)
    6.2 mi

    I don't have enough good things to sat about Custom Leisure products and the redwood soak/hot tub…read morethey designed, built, and installed for me. This tub has been a dream of mine for a long time, and I had a lot of ideas for exactly what I wanted. Owner Jim Callaway, who has been making these tubs for decades, helped me avoid so many mistakes and also helped design something that is better than I could have hoped for. His partner Trever did the install and is a true professional -- superb communicator, deep technical knowledge, and obsessed with making things perfect. If you've been looking for a tub like this, you might have run across Cedartubs.com and Snorkel -- or RH Tubs on the high end. Skip those and buy local. Custom Leisure's product is superior to RH Tubs, thousands of dollars less expensive, and without the lead time. I also *highly* recommend having Customer Leisure install it: While i think anyone handy (maybe extra-super handy) could spend a long weekend getting it set up, you'll save yourself many headaches. 10 stars if I could....Thank you Jim & Trevor. We have enjoyed this tub immensely every single night since you installed it.

    I called them to ask some questions about mold in a newly installed sauna we had installed by our…read morebuilder. He was very helpful in answering my questions to determine if I needed new wood or not. Says he has been doing this work for 45 years and was super knowledgeable about all my questions. Thank you for taking the time to talk to me!

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    Custom Leisure
    Custom Leisure
    Custom Leisure - 5 foot (diameter) by 4 foot depth redwood soak tub

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    5 foot (diameter) by 4 foot depth redwood soak tub

    Leslie's Pool Supplies Pro - Free Pool Water Test Station

    Leslie's Pool Supplies Pro

    4.2(31 reviews)
    3.8 mi
    $$

    Jacuzzi Pool Filter assembly failed and Leslie's refused to handle the warranty within my 2 yr…read morewindow. I had purchased an extended warranty as well. I had to contact WaterWay directly and wait two weeks for the new filter housing. They manager at Leslie's wasn't nice about it. He just shrugged his shoulders and said that's how it is. Jacuzzi has since sold to WaterWay Plastics. Already frustrated with having to do the work my service provider (Leslie's) should be doing, I was then presented with a $300 invoice for labor after install. I refused to pay for service I had already paid for up front with the extended warranty. The service techs were both very nice but I got the feeling they were not going to get paid by Leslie's for the work. Needless to say, I will never order anything from Leslie's again. A local small contractor will likely provide a better experience.

    Amazing service from the store General Manager Heather and the store tech Chris. The field tech…read moreSteve is absolutely the best as he's knowledgeable, friendly, conscientious and prompt. When I had an earlier issue, it escalated to their Vice President Greg who was on top of it and appreciated the feedback. This store and company are the perfect example of a company that understands great customer service. I highly recommend them for all your pool needs.

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    Leslie's Pool Supplies Pro - Expert Water Testing at Leslie's

    Expert Water Testing at Leslie's

    Leslie's Pool Supplies Pro - Leslie's In-Store Service Center

    Leslie's In-Store Service Center

    Leslie's Pool Supplies Pro - In-Store Professional Customer Assistance at Leslie's

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    In-Store Professional Customer Assistance at Leslie's

    Brighten Pools - hottubandpool - Updated May 2026

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