Quick and easy. Reasonable quotes. They replaced my failed Paramont UV2 sanitizer with a Pentair…read moreIC40+ salt water generator

Great job and very professional. They used the correct parts and had the job done very quickly…read more Will use again.

Just had a very frustrating experience. Ordered incorrect…read morepart. Went back and forth over e-mail. Finally decided to throw out the parts vice paying for return postage and take a 15% restock fee. Hottuboutpost did make a reasonable offer to exchange the parts.

Unfortunately, I feel a company often shows its true colors when it comes time to handle a simple…read morecustomer mistake. I placed an order for several items, including an ozonator, which arrived quickly and appeared to be new and in good condition. I have no complaints about that part of the transaction. However, I also accidentally ordered the wrong parts. When I contacted the company about returning them, I was surprised to learn that I would not only be responsible for the original shipping costs--which I can somewhat understand since the order initially qualified for free shipping--but I would also be charged a 15% restocking fee. The shipping charge is understandable. The 15% restocking fee is where I have an issue. If the parts are returned unused, unopened, and in resalable condition, charging an additional 15% simply because a customer made an ordering mistake feels less like recovering an actual expense and more like profiting from that mistake. Good customer service isn't only about how quickly a company takes your money and ships an order. It's also about how customers are treated when something doesn't go perfectly. Policies like this leave customers with the impression: "Make sure you never make a mistake when ordering from us, because we'll make a little extra money from you if you do." That's disappointing, especially when I had an otherwise positive experience with the initial purchase. A reasonable return policy builds customer loyalty. Adding multiple charges to a simple return does the opposite.

Well, unless you are willing to risk an experience like mine, don't spend any of your time with…read morethis company. Contacted them on 1/6/26, to repair an area of our pool deck that was cracked. Luis came out the next day, seemed legit, and we agreed a few days later on the work to be done and the price. He said they were a few weeks out on the schedule, which was fine with me. Contacted Kingz again on 2/4, inquiring about the start date of the project, and received no response. Contacted Kingz again on 2/6, and was told the schedule had been pushed back, due to weather. Kingz contacted me on 2/16, with a couple of potential start dates, and I chose 2/26. Kingz sent over the Docusign contract link, signed by Luis on 2/17. I signed it on 2/19, and thought we were ready to roll on 2/26. Sent a text to Kingz on 2/25, asking if everything was ready to go the following day. No answer, so sent another text at 7:21am. The answer finally came at 10:40am, stating that Kingz was working on a commercial job, and "We're unable to get started on your project at this time." They did offer me $300 for compensation for wasting my time over the previous 7 weeks, so I guess there's that. I passed, as my time is certainly worth more than that, but found out in small claims court that someone's personal time has no monetary value in cases like this, breached contract or not. My advice, if the above sounds like a bad experience, is to not spend any time with these folks. If you do go down the road with them, and again, this is solely based on my real life experience, know that the contract you sign with them might not be worth what you think it is. Kingz breached that contract by not showing up on 2/26, ("The Term"), and also by terminating the agreement when they said they weren't going to start the project at that time, (Rights of Termination). Oh, well. It's time to find a contractor that I can trust.

I could not be more pleased with the work KINGZ Pool Services did on my pool coping and deck, and I…read morehighly recommend them! My pool originally had approximately 70% flagstone coping, while the remaining 30% had the existing concrete deck extending all the way to the edge of the pool. Over time, the concrete deck had moved and developed cracks, many of the grout lines between the flagstone coping had either cracked or was gone and the area where there was no coping had developed major cracks between the concrete cantilever and the tile line. Those cracks were allowing water to get behind the pool. KINGZ Pool Services recommended cutting back the concrete and installing Oklahoma flagstone coping around the remaining 30% of the pool and to regroup everything. I'll be honest -- I was scared to death to have someone cut into my existing pool deck! But it turned out to be the best decision I could have made. The transformation is incredible. They matched the new Oklahoma flagstone to the existing coping so well that, unless you knew there had originally been no coping in that area, you would never know it wasn't there from the beginning. They also expertly repaired the cracks in the existing concrete deck and paint-matched the repairs to the surrounding area. The result is incredibly seamless. They removed all of the old, deteriorated grout between the existing coping stones and along the tile line and re-grouted everything. They also properly cut back a line between the coping and deck so they could install mastic where it belongs. Previously, there was no mastic between the flagstone and the deck -- just grout that had worn away in many places. The entire job was completed in less than two days, and their attention to detail was outstanding. They were courteous, professional, and did an excellent job cleaning up when they were finished. They covered the pool during the work, and although there was understandably some dust left in the water, they actually got into the pool and removed the larger pieces that had fallen in. My filter and pool cleaner will take care of the remaining fine dust over the next couple of days. The quality of the workmanship, the attention to detail, the excellent color and stone matching, and the overall finished product exceeded my expectations. And they did it at a great price. If you need pool coping, deck repairs, grout or mastic work, or any of the other services they provide, I would absolutely recommend KINGZ Pool Services. I am extremely happy with the finished product and would use them again without hesitation!

Fast to respond. They were out the next day to do the leaking test. Identified the 2 problems and…read morereturned the next day (a Sunday) and completed the repairs. Great guys and the least expensive quote. Will definitely use again if needed.

Great customer service, affordable, diligent and expeditious. Highly recommend! Wouldn't use anyone…read moreelse:)

Jason and the team have been building pools for ever and you can tell. They run a tight ship! From…read morethe initial design to the final walk through the CCP team delivered. We are very pleased with our pool and would 100% use them again without a doubt.

First, let me cut to the chase, I highly recommend Capital Custom Pools and Shane, the General…read moreManager! This is my first pool, so I came into this pretty uneducated and Shane was very patient with me during the entire project, explaining the process and what to expect. He is an extremely experienced pool builder and beyond professional and responsive. He makes you feel like you're the only customer he has and follows through even after the pool build is finished. If you want a high-quality gorgeous pool, you must hire this company. Builder Selection Shane and his staff were extremely patient as I tried to align the very differing proposals, breaking costs down as I requested. His proposal was easy to understand and was straightforward, not hiding costs in various categories as most of the other builders did. I felt I got a very fair estimate. While their proposal was not the lowest, I chose them because I felt very comfortable with Shane, his knowledge and he's just an overall really nice guy. Another reason I chose them was because he was the only builder to submit the design to our HOA without my even asking! He kept me informed as the process with them progressed. Design I already had a pool design done by another builder but wanted to get estimates from other builders. I called five and Shane was the first to to respond. We met that week and I was very impressed by his professionalism. He looked at our design, asked really good questions about the pool and how we thought we would use it. He also made some suggestions that had to do with the actual usability of the pool. He took the paper based plans and some screen shots and recreated the design using his own pool design software. We had several design meetings either at his office or at my home. He patiently tweaked the details as well as the bigger things until we were satisfied with the design and the materials. Build Shane managed this project like clockwork and the only time the progress slowed down was due to weather. He kept me informed of who was coming when and what was expected to be accomplished in that given time. His contractors were very skilled, polite and was respectful of our property. The project wasn't trouble free by any means but at each step, Shane oversaw the work being done, making changes either at my request or because he wasn't satisfied. None of which were charged to us. Shane and his staff were so responsive to all of my questions, concerns and me calling him and telling him that one of the pool walls wasn't being done to design, he stopped the work and redid it to design. There's so much more to write but that would make this review too long to want to read. Our pool is amazing and we're extremely happy with the result. Also I didn't feel that once the pool was finished Shane would disappear. In fact, he's still very responsive when we have a question or trouble with the equipment. I would highly recommend Capital! Shane and his staff are honest, knowledgeable, demand high quality from the contractors and I can't say enough about their responsiveness.

Called this guy like 5 times; spoke to him once. Just asked him to come by to look at it and give…read moreme a quote for the pool repairs I needed done. No return phone calls; zero follow-up to see if we could schedule. Worst customer service I've ever encountered.

Always prompt and provide great service. Very nice professional team. Excellent to work with!read more

Do not use Blue Grotto pools. We hired him in August and still don't have our pool connected and…read morefunctioning. Workers come to our house looking for him because he hasn't paid them. He avoids calls and then lies when you do get him. He lies so much his next lie contradicts the last one. I could write a book on how bad the experience has been.

Beware!! Do not hire David Bishop to build a pool. He is a con artist. He gives a great bid,…read moreseems very knowledgeable and is likable albeit hyper. Not only is the work sub standard bu he doesn't finish the job and as many have stated you're left with thousands of dollars to finish the project. It is rare for me to write a review like this but I'm hoping it will stop anyone else from this nightmare.

I am updating my review.. it's been 3 yrs. There are four spots on my pool bottom, size of a dime…read moreor a bit less... but my 7yr old informed me about them because she likes to snorkel... these spots have chipped off. I am keeping my review at a 5 at this time. Will await company response...I am hopeful that these spots can be repaired. But I also want to be reasonable; this company did do a good job and the job was well done..

This past week Paradise Pool Plastering resurfaced our 30 year-old pool and we couldn't be more…read morehappy with what is a total transformation! The pool is beautiful. Our pool had been your basic white plaster surface but over time had become discolored and was delaminating in places and looked rough. Not only that, its condition made it difficult to maintain. Kyle, our primary point of contact for the project, was a real pleasure to work with. Whenever you start a project like this, you want to know that you can trust and have confidence in management and the skilled trades people who actually do the work. Fortunately, the Paradise Pool team is very experienced with one of the leads having almost 30 years experience. Instead of plaster, we decided to go with a tahoe blue quartz surface which is more durable. The first step was for the prep team to ready the surface by chiseling off the plaster down to the concrete as needed. Much to my surprise, they discovered that water had been getting behind the plaster in some areas which resulted in large areas of plaster coming off. This process took two days and the team was very careful to remove and haul out the debris leaving behind a clean deck area. The next step was for the finishing team to apply the new quartz surface. They too were very careful to protect our wooden deck on 3 sides and the cool deck surface on the other side by taping off the entire perimeter of the pool. The whole finishing process is pretty amazing. The Paradise team worked quickly and efficiently with each team member performing specific tasks. The new blue surface came out flawless and is really striking. If a new pool surface is in your future, I highly recommend Paradise Pool Plastering. Their team and finished product is excellent. Great investment and good value. I encourage you to check them out.

Blake and his crew @ Millennium Pools are fantastic. True artists that do it right. Our home is on…read morea slope and I needed an elevated pool at the same level as the back of our house. I spoke with multiple builders and Blake gave me confidence that he could easily meet my requirements. He was right and we couldn't be happier. Experienced pros that do what they say.

I give Blake and the Millennium team our highest recommendation. They executed great on a complex…read morebuild for us. Five stars.

I hate to see anything less than 4-5 stars for O'Neill. Very easy to contact and my experience:…read more Dealing with O'Neill pool in Lakeway. On service/repairs. They are superb- Dan & Jason on repairs. And Chris manager. I also met two great office folks. Prices reasonable, and Chris doing all he can to find appropriate parts. I rate solid 5 Star. S

Very professional. They fixed my pool's heater. They came, diagnosed it, ordered the part and…read moreinstalled it. It was quick professional. They also clean my pool. Best pool company I've ever used.