American Spa and Pool - Pentair Warranty Service…read more Dale from American Spa and Pool is fantastic. My wife and I always have a great experience whenever he handles our Pentair warranty service. He's friendly, professional, and gets straight to work. His knowledge of Pentair products is outstanding, and he consistently diagnoses issues correctly the first time. I appreciate that he explains the problem, answers my questions, and doesn't mind me watching him work. He kept me informed throughout the entire repair process, which gave me total confidence in the service. American Spa and Pool continue to deliver excellent support, and Dale is a big reason why I highly recommend them.

Quick and easy. Reasonable quotes. They replaced my failed Paramont UV2 sanitizer with a Pentair…read moreIC40+ salt water generator

I had to write a review to get a response after ordering wrong parts and trying to get some…read morecustomer service. Unfortunate circumstances that I got charged 15% restock fee and correct parts were discontinued. Also had to pay return shipping.

Unfortunately, I feel a company often shows its true colors when it comes time to handle a simple…read morecustomer mistake. I placed an order for several items, including an ozonator, which arrived quickly and appeared to be new and in good condition. I have no complaints about that part of the transaction. However, I also accidentally ordered the wrong parts. When I contacted the company about returning them, I was surprised to learn that I would not only be responsible for the original shipping costs--which I can somewhat understand since the order initially qualified for free shipping--but I would also be charged a 15% restocking fee. The shipping charge is understandable. The 15% restocking fee is where I have an issue. If the parts are returned unused, unopened, and in resalable condition, charging an additional 15% simply because a customer made an ordering mistake feels less like recovering an actual expense and more like profiting from that mistake. Good customer service isn't only about how quickly a company takes your money and ships an order. It's also about how customers are treated when something doesn't go perfectly. Policies like this leave customers with the impression: "Make sure you never make a mistake when ordering from us, because we'll make a little extra money from you if you do." That's disappointing, especially when I had an otherwise positive experience with the initial purchase. A reasonable return policy builds customer loyalty. Adding multiple charges to a simple return does the opposite.

I could not be more pleased with the work KINGZ Pool Services did on my pool coping and deck, and I…read morehighly recommend them! My pool originally had approximately 70% flagstone coping, while the remaining 30% had the existing concrete deck extending all the way to the edge of the pool. Over time, the concrete deck had moved and developed cracks, many of the grout lines between the flagstone coping had either cracked or was gone and the area where there was no coping had developed major cracks between the concrete cantilever and the tile line. Those cracks were allowing water to get behind the pool. KINGZ Pool Services recommended cutting back the concrete and installing Oklahoma flagstone coping around the remaining 30% of the pool and to regroup everything. I'll be honest -- I was scared to death to have someone cut into my existing pool deck! But it turned out to be the best decision I could have made. The transformation is incredible. They matched the new Oklahoma flagstone to the existing coping so well that, unless you knew there had originally been no coping in that area, you would never know it wasn't there from the beginning. They also expertly repaired the cracks in the existing concrete deck and paint-matched the repairs to the surrounding area. The result is incredibly seamless. They removed all of the old, deteriorated grout between the existing coping stones and along the tile line and re-grouted everything. They also properly cut back a line between the coping and deck so they could install mastic where it belongs. Previously, there was no mastic between the flagstone and the deck -- just grout that had worn away in many places. The entire job was completed in less than two days, and their attention to detail was outstanding. They were courteous, professional, and did an excellent job cleaning up when they were finished. They covered the pool during the work, and although there was understandably some dust left in the water, they actually got into the pool and removed the larger pieces that had fallen in. My filter and pool cleaner will take care of the remaining fine dust over the next couple of days. The quality of the workmanship, the attention to detail, the excellent color and stone matching, and the overall finished product exceeded my expectations. And they did it at a great price. If you need pool coping, deck repairs, grout or mastic work, or any of the other services they provide, I would absolutely recommend KINGZ Pool Services. I am extremely happy with the finished product and would use them again without hesitation!

Well, unless you are willing to risk an experience like mine, don't spend any of your time with…read morethis company. Contacted them on 1/6/26, to repair an area of our pool deck that was cracked. Luis came out the next day, seemed legit, and we agreed a few days later on the work to be done and the price. He said they were a few weeks out on the schedule, which was fine with me. Contacted Kingz again on 2/4, inquiring about the start date of the project, and received no response. Contacted Kingz again on 2/6, and was told the schedule had been pushed back, due to weather. Kingz contacted me on 2/16, with a couple of potential start dates, and I chose 2/26. Kingz sent over the Docusign contract link, signed by Luis on 2/17. I signed it on 2/19, and thought we were ready to roll on 2/26. Sent a text to Kingz on 2/25, asking if everything was ready to go the following day. No answer, so sent another text at 7:21am. The answer finally came at 10:40am, stating that Kingz was working on a commercial job, and "We're unable to get started on your project at this time." They did offer me $300 for compensation for wasting my time over the previous 7 weeks, so I guess there's that. I passed, as my time is certainly worth more than that, but found out in small claims court that someone's personal time has no monetary value in cases like this, breached contract or not. My advice, if the above sounds like a bad experience, is to not spend any time with these folks. If you do go down the road with them, and again, this is solely based on my real life experience, know that the contract you sign with them might not be worth what you think it is. Kingz breached that contract by not showing up on 2/26, ("The Term"), and also by terminating the agreement when they said they weren't going to start the project at that time, (Rights of Termination). Oh, well. It's time to find a contractor that I can trust.

Crazy honest and excellent service event when they couldn't help. First off, we have a pool with a…read morehost of problems. I called and Poolsmart after reading some reviews and their office help was even amazing. Carrie called me back immediately, texted me confirmation times and even helped to coordinate a later arrival of her team. Spot on great communication. Ryan came out to look at our pool for a quote and was patient and listened to our concerns. After doing some research, he decided his company wasn't the right fit for the work we needed done. Instead of declining the job, he went above and beyond finding a company with a good reputation that could do the work we need. He even called the company personally to explain our particular situation and ensure they would be able to help us. I almost want to buy another pool to have them help us out - Almost!

Fast to respond. They were out the next day to do the leaking test. Identified the 2 problems and…read morereturned the next day (a Sunday) and completed the repairs. Great guys and the least expensive quote. Will definitely use again if needed.

Our experience with Cascade was professional and went above and beyond out expectations during the…read moreentire process, including pool maintenance support after the project is done! Shane worked with our wishlist, budget, and backyard to come up with a custom design that was more than we dreamed of. We got estimates from other companies, but the designs were generic and did not fit our yard and house the way Shane's did. Shane had great ideas and concepts that he worked with to create a perfect design. We started wanting a pool only, and by the end we had a beautiful covered patio that extends our outdoor living space into the pool decking. The construction process was just as smooth as the design. Communication with Shane was always prompt, thorough, and professional. He returned every call within less than an hour, and answered all of my many questions. He kept us in the loop on every step, and let us know what workers would be at the house and when. There were a few minor issues/changes during construction and Shane was helpful in fixing the situation. The solutions we agreed on were even better than the original design! At the end of the process, we were very happy that we went with Cascade. We are constantly stopped by our neighbors to compliment us on the beautiful new addition. The construction process went as smoothly as possible and we ended up with an amazing finished project that my husband and I enjoy every night. Cascade goes out of their way to make their customer happy and puts all of the finishing touches on their product to make it stand out!

Jason and the team have been building pools for ever and you can tell. They run a tight ship! From…read morethe initial design to the final walk through the CCP team delivered. We are very pleased with our pool and would 100% use them again without a doubt.

My pump motor didn't come on this morning. I called Lakeway Pool Maintenance around 11:30. By 3…read morePM they showed up and fixed the blown capacitor in less than 30 minutes at a very fair price, Kevin and Ryan are real pros who provided prompt, professional and friendly service. Even told me where I can buy a pool skimmer lid wrench. My daughter and grandson are here to help us celebrate our 50th wedding anniversary on Saturday. With everything shut down, the pool is the center of activity. Thanks to Gene for saving the day!

Called this guy like 5 times; spoke to him once. Just asked him to come by to look at it and give…read moreme a quote for the pool repairs I needed done. No return phone calls; zero follow-up to see if we could schedule. Worst customer service I've ever encountered.

I had only good experiences with Blue Grotto Pools. Extremely knowledgable and communicated with me…read morethroughout the process. Really happy with the way my pool and spa turned out.

Do not use Blue Grotto pools. We hired him in August and still don't have our pool connected and…read morefunctioning. Workers come to our house looking for him because he hasn't paid them. He avoids calls and then lies when you do get him. He lies so much his next lie contradicts the last one. I could write a book on how bad the experience has been.

This past week Paradise Pool Plastering resurfaced our 30 year-old pool and we couldn't be more…read morehappy with what is a total transformation! The pool is beautiful. Our pool had been your basic white plaster surface but over time had become discolored and was delaminating in places and looked rough. Not only that, its condition made it difficult to maintain. Kyle, our primary point of contact for the project, was a real pleasure to work with. Whenever you start a project like this, you want to know that you can trust and have confidence in management and the skilled trades people who actually do the work. Fortunately, the Paradise Pool team is very experienced with one of the leads having almost 30 years experience. Instead of plaster, we decided to go with a tahoe blue quartz surface which is more durable. The first step was for the prep team to ready the surface by chiseling off the plaster down to the concrete as needed. Much to my surprise, they discovered that water had been getting behind the plaster in some areas which resulted in large areas of plaster coming off. This process took two days and the team was very careful to remove and haul out the debris leaving behind a clean deck area. The next step was for the finishing team to apply the new quartz surface. They too were very careful to protect our wooden deck on 3 sides and the cool deck surface on the other side by taping off the entire perimeter of the pool. The whole finishing process is pretty amazing. The Paradise team worked quickly and efficiently with each team member performing specific tasks. The new blue surface came out flawless and is really striking. If a new pool surface is in your future, I highly recommend Paradise Pool Plastering. Their team and finished product is excellent. Great investment and good value. I encourage you to check them out.

I am updating my review.. it's been 3 yrs. There are four spots on my pool bottom, size of a dime…read moreor a bit less... but my 7yr old informed me about them because she likes to snorkel... these spots have chipped off. I am keeping my review at a 5 at this time. Will await company response...I am hopeful that these spots can be repaired. But I also want to be reasonable; this company did do a good job and the job was well done..

Blake and his crew @ Millennium Pools are fantastic. True artists that do it right. Our home is on…read morea slope and I needed an elevated pool at the same level as the back of our house. I spoke with multiple builders and Blake gave me confidence that he could easily meet my requirements. He was right and we couldn't be happier. Experienced pros that do what they say.

I give Blake and the Millennium team our highest recommendation. They executed great on a complex…read morebuild for us. Five stars.

I hate to see anything less than 4-5 stars for O'Neill. Very easy to contact and my experience:…read more Dealing with O'Neill pool in Lakeway. On service/repairs. They are superb- Dan & Jason on repairs. And Chris manager. I also met two great office folks. Prices reasonable, and Chris doing all he can to find appropriate parts. I rate solid 5 Star. S

Very professional. They fixed my pool's heater. They came, diagnosed it, ordered the part and…read moreinstalled it. It was quick professional. They also clean my pool. Best pool company I've ever used.