Incredible work. The job was replacement of existing shower floor without damaging the wall tiles…read moreand they delivered easily. Super careful craftsmanship and patience. Would recommend for any tile job for sure.

I had two showers which needed tile replaced after some plumbing work…read more Excellent work. Came in on schedule and within estimate. Nice guys!

I am a local interior designer and recently used Lakeway Floors for a job. They ordered the wrong…read morecolor floors for the job, blamed it on the client not catching it in the invoice and then tried to convince me to keep the incorrect floors. I asked several times for a call with the owner, my requests went unanswered for a week. When I finally got on the phone with the owner he, again, pushed responsibility on the client, he raised his voice at me, he was sarcastic, he was defensive and he was condescending. Prior work on a 45 million dollar house was then thrown in my face as a way to justify their capabilities to install flooring. I never insinuated they couldn't lay a good product, I had an issue with the customer service. There is no reason grown men should be behaving this way. I have worked with many, many vendors and this is the exact behavior you want to RUN from when there is an issue. The reality is mistakes happen, especially in this industry, more often than not. It's how the mistake is handled that is important. The business owner should get curious about the complaint and take the bad experience as a learning of what not to do on the next job. There is no reason to be hostile during a conversation about a mistake the business owner's team had made. And there is certainly no reason to blame it on the paying customer. I'd highly recommend looking elsewhere for your flooring needs. Edited to add I am the one who hired Lakeway Floors, aside from signing the contract, I was the primary point of contact. My client hired me because they don't know anything about replacing floors, they leaned on my expertise. Regardless of being the main point of contact, my client didn't want to be involved as she couldn't answer the questions Lakeway Floors was asking, they tried to push me out of all communications. This makes me believe they want to deal with someone who doesn't understand the process and what should be expected so they can easily gaslight them which is what they did to her. They told me SHE was to blame for signing off on the wrong invoice they compiled and sent her. Also important to add she is more furious about this experience than I am.

Lakeway Floors did an Outstanding job installing wood on our stairs, hallway and family room, as…read morewell as carpet in our bedrooms. The owner came to our house to discuss our options and take measurements. Both installation crews were great. The wood installers did a high quality install, the wood stairs and floors look great, the attention to detail on steps, the edges was great. The carpet crew, a different crew, also did a great high quality job. I would recommend Lakeway Floors to anyone.

We highly recommend Watermark & Company and Mike Paclik and would encourage you to include Mike in…read moreyour list of potential remodelers. I am a construction attorney and know very well the problems that people can have during a residential remodeling project. Because I know what can, and often does, go wrong, we had delayed starting this major project for several years. After our experience with Watermark, however, we wished that we had done this project years earlier. We couldn't be happier with the final results, how quickly the work was done, the quality of the work, and the adherence to the budget. Our architect prepared some initial sketches and we met with Mike to discuss the project and to get preliminary pricing. Mike quickly returned the estimates and with enough detail to make important decisions about the scope of the project, and changes that needed to be made in order to fit within our budget. We went through this process several times until we finally settled on the final scope and price. When we began the project, my wife was about 7 months pregnant (and we have a 2 year old) and we were concerned about lead-based paint in our house, which was originally built in 1962. Mike did the lead tests, which revealed some lead paint in old cabinets, and gave us detailed information about the EPA's new lead-based paint guidelines. Ultimately, the cabinets were removed (intact) to avoid creating excessive amounts of lead dust. During demolition, our architect commented that it was an "extremely clean demo" and in about 3 or 4 days, everything had been removed down to the studs, including the old Saltillo tile, and ceramic tile in the bathrooms. During this process, we met several of Watermark's subcontractors including the framer, plumber, and electrician, all of whom were extremely competent, friendly, and focused on the task and getting it done right. I frequently found the plumbing, drywall, and painting subcontractors working on the house well past 6:00 pm and even on Sunday evenings, in order to maintain the schedule. Throughout the project, Mike was regularly on site and anticipating upcoming issues. He communicated with us about potential issues that may arise, the need to address certain issues while they were exposed and easily accessible, and kept us focused on making selections (tile, plumbing fixtures, light fixtures, paint colors, etc.) to avoid any delays. We were motivated to complete the project as soon as possible, because we wanted to move back into the house as soon after having our second child. All of the major work was completed 2 weeks before the completion date, and we moved back into the house exactly 1 week before the completion date in the contract! In addition to finishing ahead of schedule, Mike was able to complete the project on budget. With any remodeling project (especially older homes) there are a number of unknowns that will undoubtedly occur. We encountered our share of issues, but Mike always kept us informed of the issues, and discussed the costs ahead of time. Even with the unknowns and the unavoidable additions/changes that occur during any project, we were able to complete the project in line with the budget. [You should budget an extra 20% for any construction project. Ours was only 10%]. It is obvious that Mike cares about the quality of the work and wants his customers to be happy with the finished product. On almost every occasion, Mike had already identified issues that needed to be correct before I could bring them up. He expected his subcontractors to perform the work to the same level of quality that we expected, so we were always very satisfied, especially with the final result. To sum up: this was a somewhat demanding project because the house was fairly old and required a significant amount of work, I'm a construction lawyer who is hypersensitive to potential pitfalls, my wife was pregnant, and we both had high expectations for the finished product. Not only was Mike willing to take on this project, he completed it on time, on budget, and with fantastic results!

Highly recommend Watermark & Company. Reliable, knowledgeable, beautiful work, on-budget and…read moreon-time. They were on-site to monitor the crew, followed the project plan, gave valuable input on our design ideas, and save us money on more than one occasion! We used them for bathroom remodeling including a steam shower. Definitely will use them for future projects!

The entire process was painless from start to finish. Andrea was fantastic to work with. She…read moreunderstood the struggle of choosing a flooring from so many options and was happy to get as many samples as we needed to make the right decision. She was super knowledgeable about all flooring types and did not push any one product or brand. She was consultative and not pushy like so make sales people can be! The installers were amazing! True pros!

Needed to get close to existing carpet in a bedroom. Jason Brundige spent a long time with me…read moretrying to match an old piece I had. We got close and he quoted me a very competitive price. Within 2 weeks, Carlos came over and installed it. He cleaned up when done and even vacuumed the room. Nice job all around.

Easy process from beginning to end. Installers were beyond extraordinary. Everyone is hard pressed…read moreto find a seam. Someone wrote that they are expensive, I disagree. They are comparable with other service dealers and the work and quality is exceptional. I would highly recommend them and certainly use them again.

I just moved to Spicewood and was driving by when I saw this business and stopped by to see what…read morethey might be able to help me with in my new home. At this time, I was looking to build a custom desk and I wanted a stone countertop. I was helped by Alejandra who showed me some remnants so I wouldn't have to purchase an entire slap. They had a large selection of remnants of some beautiful pieces to choose from. After a long search, I found a piece called Taj Mahal for my desktop. Fortunately, they were able to put me in touch with another company who made the base for my desk. Direct Natural Stones worked seamlessly with the other business and when the desk frame was ready. Direct Natural Stones fabricated the table top and the result is an amazing piece of art that is now my desk! I have other pieces of furniture I'm planning to have made and there is no question I will come back to Direct Natural Stones for all of my stone needs. Great products and incredible customer service!

Summit was cheap and did a really good job, even cutting around a weird curve in the wall so that…read morethe granite sat flush with it. Everyone I worked with there was really nice. Tara, Sonia, Richard and the two guys who actually installed the granite (didn't get their names). The installers were friendly, FAST, efficient and nice. They did tear a little paint off the wall but pointed it out to me and well, I was willing to forgive. I would use Summit again.

Summit Stoneworks is the countertop/tile and stone subcontractor for my new home builder up in…read moreGeorgetown. I just came up to my 11 month ownership "walk through" and brought up that my huge Silestone covered island had some issues with the finish. It looked like something was left on it after installation and during the final stages of construction that left streaks all over it. I could not get the streaks off with anything. They sent out a warranty repair worker with Summit to take care of the problem and he did an outstanding job. This fellow went above and beyond - giving me great tips about what to use to take care of the Silestone in the future (diluted Dawn and, for tough stains, Mr. Clean Magic Erasers - who knew?). The streaks, fortunately, were not etching, but some sort of plastic residue. He used a razor blade to clean them all off then washed and cleaned the surface repeatedly until he was satisfied and then buffed it to a shining finish. He clearly took great pride in his work. Definitely a 5 star job.

Jeff has been great to work with. Straightforward and upfront on pricing and services. Arrives on…read moretime, and clearly communicates what is going on. We have used him several times over the past few years and really appreciate his service.

From the owner: Parsons Pro Cleaning specializes in carpet, tile/grout, upholstery, and carpet repair it is a owner…read moreoperated cleaning company.

We had a great experience working with Zack from Trinity Tile on our fireplace tile project. From…read morestart to finish, Zack was extremely professional, communicative, and easy to work with. His craftsmanship was excellent--every detail was done with care and precision, and the finished fireplace looks beautiful. He showed up when he said he would, kept the workspace clean, and made the entire process smooth and stress-free. We couldn't be happier with the results and would highly recommend Zack and Trinity Tile to anyone looking for quality tile work.

Zack did a phenomenal job replacing the tiles in my shower. Even the plumber--who came in to handle…read moresome additional work--was so impressed that he asked for Zack's contact information on the spot. From start to finish, Zack was exceptionally responsive, professional, and easy to work with. He puts a lot of attention in his craft, which speaks volumes! He also offered a few design suggestions I hadn't considered, which led to a much more refined and polished result than I originally envisioned. Beyond the quality of his work, he was thoughtful about protecting my home, carefully covering and prepping the work areas. Zack is clearly experienced and takes pride in what he does. Highly recommend!

Kelly did a fantastic job with a remodel in our house. He completely redid our kitchen and master…read morebath, along with some paint and outdoor work as well. His team did fantastic. The custom shelves they put in look fantastic. They built a monster size pantry that is beautiful. Put a wood cover around the fridge that really ties it all together. Really pleased we worked with Kelly. He's a high level communicator and has great attention to detail. He's confident, but not arrogant. Solid team he's built especially his carpenters. His paint team had great attention to detail as well.

Kelly was referred to us and we couldn't be happier with the work he and his crew accomplished. Our…read moretired, worn out cabinets and backsplash needed a complete makeover. Kelly's estimates were very fair and the work was completed quick with awesome quality. I would recommend him to anyone looking to remodel their kitchen or build out a new one. Thank you for your hard work and attention to detail, our kitchen looks brand new!

I wouldn't give this place my business just because of their pretentiousness (that other people…read morehave mentioned too). I've been to a dozen slab yards and although this looked nice, it was the worst service. They said I had to make an appointment to come view the slabs, which I did. When I got there, 5 women were sitting behind the desk looking as though I was interrupting them doing nothing but sitting around. It was incredibly awkward and unwelcoming and I felt like they were all judging me from the very moment I walked in for some reason; maybe because I was wearing a mask and they weren't. Whatever the reason, I felt very uncomfortable around them. Very odd cause my experience with Austin so far was everyone's so nice here. I'm not even sure why I needed an appointment; no one else was there and I just walked around alone without any help. Their quartzite selection was very limited; Austin location seems to have more selection, and has great inventory online. In any case, I wouldn't give this place my business; I ended up getting 3 jumbo slabs elsewhere. The business owner replied to a similar review 7 years ago saying they pride themselves on customer service. 7 years later, nothing has changed and the reviews are still saying the same thing. There's a clear pattern of poor service here and nothing being done about it.

AG&M was the third slab yard I visited. It's way out in the boonies, at least for North Austinites,…read morebeing all the way out on 71 west of town. They have a big facility, very slick with an overhead pick crane (the other yards used modified forklifts). The slab selection was not as extensive as I expected from the size and sophistication of the site, unfortunately, it seemed on par with Young Stone and less than Pacific Shore Stone. On the bright side they do have more of a marble selection, and their (awesomely decorated) showroom (with gorgeous bathroom) has a bunch of backsplashes on display. Worth a visit if you're picking out rocks.