We have built two pools with Reliant Pools. Both experiences were great. Elijah was able to translate my rambling and 20 differ Pinterest pictures in to the perfect design. Joel made sure everything was the build ran as smooth as possible. We build our second pool during 2021 when it seems everyone was building a pool. Joel nor any of the trades teams compromised the quality of our pool by speeding through any of the steps to "just get it done" and then move on to the next job to make as much money as possible. After speaking with friends that are having nightmares experiences with the quality of their pools that put in by other companies, I so glad we chose Reliant Pools again. If we ever move and put into a third pool we will chose Reliant again. read more

We have the most amazing pool and hot tub! We worked closely with Joel H at Reliant to design and plan the pool around our very specific specifications, and let me tell you, they did not disappoint. Joel will take you from design to picking out each individual item needs for your project, go over budget and every step in detail all the way through fruition to what he refers to as "pool school". His team, Tyson the super is super, and they all know their business! If you have a question, they have an answer, if you need something, they are available at any hour. These guys are A +. From design, to excavation, to rebar to gunite guys.. they're all pro and super fast and detailed. The masonry is second to none as well. They have a winning team all around. Check out their designs, their products, you won't be sorry. We spared no cost to get exactly what we wanted and it's better than we hoped for. Thank you Joel and Tyson and Reliant Pools! We recommend them and if we could give 10 stars we would. read more

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FANTASTIC EXPERIENCE... just wanted to start with that out of the gate, and I cannot stress this enough. Reliant Pools built us an incredible pool, spa, shower, cabana and fire-pit... on time, on budget, and with minimal hassle. Joel Hefner not only sold us on the project, he designed it, managed it, and enhanced it to levels we still cannot believe. This was our third pool build, and the first two experiences were awful. Really awful... mistakes, compromises, unpaid sub-contractors, blatant lies, and delays of up to 2 years. With Reliant Pools, we experienced none of this. They designed us a beautiful pool/cabana that had some challenging hurdles... a severe slope down to the lake; a massive oak tree in the middle that had to be saved and protected; septic system to avoid; and no city water or gas. But Joel and Reliant overcame each of these issues, and created a contemporary resort-style pool and cabana that fit right in with our home and lake views. Reliant started on time, finished on time, and along the way made the whole process run smoothly with no stress. Joel was on site dozens of times, measuring, managing, testing, thinking, and most importantly, collaborating. If we ever saw a minor issue with construction, Joel had already seen it too and had a plan... every time. This actually shocked us, as our prior experiences with other builders were so bad. In need to say a few things about quality. The construction quality was excellent, with no cutting corners and always suggesting better options at no additional cost. The personnel quality was so impressive too, not only with Reliant personnel, but also with the various sub-contractors. The finishes were also high quality, with Reliant's showroom having almost everything we needed to see to make a wise decision, other than picking out slabs of granite for the cabana. And lastly, the quality of the pool equipment and the installation methods were just perfect. There is no need to get multiple bids or shop around. I can honestly say Reliant Pools was the best construction experience of any kind that I have ever had, which includes building houses, pools, stone and concrete work, etc. And everything just works... flawlessly... and much of it from my phone app. Reliant built us a pool, spa, cabana/kitchen, outdoor shower, and fire-pit, all in a challenging outdoor area. And it's perfect. Looking back, I would not change a thing. read more

Reliant Pools - Pool/spa, tanning ledge, cabana - General Contractors Near Me - Austin, Texas

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Joel and Relaint pools built a phenomenal custom pool for my family and I. One of the chief reasons you'll want to choose Reliant over their competitors is because they will design a pool specifically for you, down to the smallest detail. When we were shopping for a company, all the rest came to us with cookie cutter designs that they already use. Joel and Reliant listened to what we wanted and built us something unique and custom for our space and our taste. Furthermore, the service you will receive from Reliant is second to none. Joel was always available and extremely responsive. The staff at Reliant is friendly and personable. Joel personally oversaw every phase of construction and was hands on making sure every detail was correct. Reliant worked fast, too. Our pool was complete sooner than expected. The different phases of work were seamless and everyone took great care of our home and yard as they worked. We couldn't be happier with the end result. The pool turned out AMAZING! Every aspect of our pool is of the highest quality. From the materials used to build it, to the equipment's reliability and ease of use, to the aesthetic beauty, and the pool's functionality, everything is perfect. I strongly suggest and even urge you to choose Reliant Pools. read more

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--- Update ---- Our pool is done and it turned out quite nice. I'm still not overly pleased with some of the contractors, however, Elijah and Joel were more than willing to work with me on what the contractors billed me for. I will say, Elijah and Joel are honest guys who are genuinely good to work with. Could the project have been ran better? Yes. But, I do feel they will make any wrongs right, and they have. For that, I thank them. ===================== Our pool build started out really good. We chose Reliant after firing another pool company before they even started digging. Based on where our water and sewer meter was, it was our hypothesis that those lines most likely ran through the backyard. The other pool company (Waterview pools, you can read my review on them) was going to excavate without even finding where those lines ran. Had they hit those lines, that would have cost thousands in repairs out of our pocket. Since the other company was unwilling to do a pre-dig and they made numerous other errors like not calling the "Dig Line" first (against the law, by the way), we immediately fired them before they started. That brought us to Reliant Pools. Joel and his team were more than willing to do a pre-dig to find out if those lines were there. And sure enough, they were. We had to adjust the pool dimensions to compensate for that, but that wise decision saved us a lot of money and headaches. Joel had other suggestions like pre-wiring our irrigation before starting the pool so that we wouldn't trash all the zones. This is a very good suggestion, because if you're building a pool in the spring or summer months then you want to preserve as many irrigation zones (that have active grass growing) as humanly possible. Otherwise, you'll be hand watering for months to come. Now, where it went wrong. From the beginning we mentioned to Joel that our electrical panel needed to be checked out, because it was old and we doubted it's viability to support the amps. Joel did call the electrician to check it out first, but he never showed. Not until the electrical on the pool was started seven weeks into the project, and sure enough, our panel needed to replaced. This means pulling another permit, more inspections, and so forth. This time could have been saved had they actually assessed this from the beginning. This oversight easily cost us weeks additional to the project that otherwise could have been saved. Some sub-contractors were good (like the excavators), some not-so-much. Like anything there will be good and meh; however, you will need to micromanage your pool build if you want it done right. I was under the assumption that Joel would be out more often to make sure things were done correctly (and that was the primary reason we picked them), but unfortunately, he was not. Since I'm a stay-home-mom, I made it my mission to meet with the guys every time they showed up and talk with them on what needed to be done. I caught numerous things that should have been articulated to them, but were not or they simply forgot. For instance, the excavators were not clear on the pool depth (suppose to be 5.5 feet), the electrical team were putting the panel in the wrong place, the tiling guys did not know that a step needed to go into the tanning ledge, the spray deck guys missed a section. Fortunately I caught these mistakes early on. Lastly, our timeline got way drawn out. I mean, ridiculously so. Our pool is basic. Very basic. It's a rectangular pool with no heat or hot tub and we didn't even add decking. Footnote: Recommendations if you are considering putting in a pool. 1) DO IT IN THE WINTER!!!! You'll thank me later, but it saves your grass and irrigation since it's dormant. Additionally, the contractors are less busy, so schedules are easier to nail down, and they enjoy working in the cooler weather, which means a better product (or at least, that's my opinion). We started ours in late spring and thought it would be done in eight weeks. As it went into the hot summer months, I saw progress on the pool slow down substantially and contractors became scarce. 2) If you want it done right, then MICROMANAGE it. That means talking to the subcontractors daily, inspecting their work nightly and making sure it meets your expectations. Make sure everyone is clear on what needs to get done that day. 3) Your yard will get trashed. And I mean, not just a hole-in-the-ground trashed, but I mean, there will be piles and piles of trash in your backyard for months to come. There will be rodent families making their home in your new found junkyard. If you're anything like my husband and I, it will drive you crazy. It's also dangerous debris everywhere, so be aware if you have children running around. I just found a razor blade a couple days ago. Actually, my toddler found it. Nice! 4) Read the details in the contract and what they vs. you are liable for. read more

Reliant Pools - General Contractors Near Me - Austin, Texas

Called to solicit a visit for a bid and design and after a 30 minute discussion we agreed to meet in the evening at our home. After racing home and changing plans to be there on time for our meeting we got no show, no response to text message and no follow-up. That plus an upfront $250 design fee was an indication that Reliant has enough business and doesn't need ours. Update - Despite the company owner's attempt to pin this as an issue on my behalf please note that we had all required surveys ready to review and were advised we could discuss during our appointment time. Despite this and the long phone conversation they were a no show with no response to text messages. Clearly the season is cooling down and Reliant and other pool builders are turning to those clients they initially did not have time nor true interest to consult with. I conveyed my best to the partner who was hospitalized which may or may not have been when we contacted Reliant. As stated to the person from Reliant I wish them the best as we have selected our pool designer. read more

I had such an amazing experience with Reliant Pools. Everything we completed perfectly in a very timely fashion. I was kept updated along the way and never had to worry about a thing! Joel was my main POC though out the process. He couldn't be better at his job. Would drop anything at any time to resolve an issue. My pool is gorgeous and I would recommend Reliant Pools to ANYONE!! read more

Reliant Pools is by far the best pool builder in Austin Texas. I have worked with several pool companies in the area and they are by far the most knowledgeable and deliver the best service. read more

David Akins and Reliant Pools did a fantastic job on our pool build. David did a great job on the design and proposal. He listened to what we wanted and made recommendations based on his experience, but was not pushy. He always told us the "why" for various choices. We talked to 3 builders and David's design nailed it. I was also pleased that David was on-time (15 min early) for every meeting. When David started construction, everything was scheduled out from demolition to finish. We hit a few delays due to weather and that caused some tasks to get juggled, but there was never any significant downtime. The demolition, excavation, framing and rebar happened one task after another. His crew was very professional and worked full-time right thru. David had plumbing done right after. Gunite was shot just 2 weeks after David started work. The mason crew that did all the tile, coping, the decking, and patio grill was exceptional. I am very pleased with the brick work. The lines are precise and the new brick work blends seamlessly with the existing house. I especially like how they matched the style of the brickwork to the existing house with soldier courses, and corner details they did without even asking. About the only issue that came up was rain delays pushed the mason crew so they had stop work for the KoolCote decking to finish. As soon as the decks were done, the mason returned and finished out the bbq. We had a small wait for the plaster company, just because they were booked out several weeks, but again, very pleased with the final result. The job was completed on schedule, even with rain delays. Everything started up in working order, no leaks! Overall I am very pleased with Reliant Pools and David Akins. I highly recommend them for you pool build! read more

Joel and Elijah are pool masters. The design phase was all about our pool and not what they wanted to sell. Elijah was patient, creative and by far the best prepared to gather all of the information needed for my first proposal. He worked with us during the entire design process and never pushed us in a direction that was away from our the original thoughts of our dream pool. He made suggestions that were appropriate and was clear when my ask was one that would compromise their desire for quality. During construction, Joel and his subs were professional, respectful and organized. Joel is there everyday and checks in to make sure we are on track. He also made suggestions regarding the design and as a result we made some changes that really improved our pool environment. Joel has continued to check in nearly 10 months later to make sure the pool in all that we expected. He is a true pro. Reliant pools is the pool builder you use when you want "your" pool not the pool the pool company wants to sell you. We will use them again. read more

Reliant Pools - General Contractors Near Me - Austin, Texas

My husband and I highly recommend Reliant Pools. Prior to building our pool, we met with numerous pool builders in the Austin area over a course of three years. Determined not to settle, we continued our search until we were confident we had found a builder whom we could trust to build a high quality product at a reasonable price. Reliant Pools not only met, but exceeded our expectations in every way. From design to finish, they were timely and professional. We are thrilled with the outcome of our project, and wouldn't hesitate to use them again or to recommend to family and friends. read more

Reliant Pools - General Contractors Near Me - Austin, Texas

We had met with a couple of pool builders before going with Reliant Pools. Joel and Donny were great to work with and very knowledgeable. Being in the city of Austin, we had frustrations with the permitting process, etc but Reliant knew the ropes and handled it all for us. The team of contractors that work with Reliant are kind, respectful, hardworking and truly the best in their craft. The end result is a very high quality product. We have a dream backyard with a cabana that now makes our backyard actually enjoyable. If you are seeking the next-level pool, Reliant is your company. read more

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We had EJ and Reliant pools install our very high-end pool in 2014. They did an amazing job under very difficult conditions. The reason I'm writing this review now is to comment on the service after the sale. Any time I have any questions or need reminders on how to work the equipment, or need any help with maintenance issues, Joel responds quickly and pleasantly. He will even respond on week-ends or evenings (he may not want me to say that :)). I have been very satisfied and would highly recommend Reliant Pools! read more

The designers at Reliant Pools are first rate. If you are looking to buy a custom pool in Texas I highly recommend giving them a call. They built us a gorgeous pool. read more

We had a great experience with Reliant. While we almost went with a large builder, talking to Joel convinced us we would get a better quality product with RP and we did. It means a lot to know your project is being supervised by someone that owns the outcome through all phases and cares deeply about the result. Reliant was on site many times all day to supervise and sometimes by 6:30 in the morning. They answered every concern in a timely fashion and I am confident we will continue to work with them in the future. We have already recommended them to several friends and will continue to do so. read more

We just finished working with Joel at Reliant and had an awesome experience. You get a level of service and quality that is far better than what you would get with some of the bigger pool companies in the Austin area. Joel did an amazing job desiging our pool & spa, and was there with us every step of the way, from permitting to pool school. I highly recommend Reliant if you are looking for a pool in the Austin or Cedar Park area. read more

Reliant Pools - 30x15 pool with mauve pebble bottom and spa - General Contractors Near Me - Austin, Texas

Thought I'd give them a shot based on reviews and recommendations, but after about one and half months, I've had one sales guy disappear on me and the owner come in after warning me about his past employee. Followed by a month long wait for a quote, met with nothing. Perhaps too busy, but a simple "I'm sorry I'm too busy to help you," would suffice vs stringing people along. read more

Extremely impressed with Reliant Pools. We got proposals from four companies before deciding to move forward with them - even though they weren't the lowest bid. Joel is highly knowledgeable and Donny is beyond attentive to customer needs, questions and requests. We're very happy with the final result and it's easy to recommend Reliant to others. read more

Out of several local pool builders that provided plans, Reliant Pools proposed the best plan that fit our request both aesthetically and economically. Elijah developed a beautiful pool/spa that came out exactly how he drew it. Throughout the planning phase, Elijah and David thoroughly went over the pros and cons to SWG pools, variable speed pumps, and various other requests I had. They did not try to push anything or refuse any request. The construction process was fairly uneventful, however issues did come up. Fortunately, Reliant was able to correct them in a timely manner. I highly recommend Reliant Pool. At the very least, make sure to consider them when getting bids for your pool build. read more

Reliant pools were amazing! They literally took care of what nobody in Austin could seem to handle and made my pool work like a dream! They were fair, reliable and delivered exactly what was promised and above read more

Joel came out and met with my husband and myself for about 1.5 hours and learned everything that we wanted in a pool. For the entire visit, he only looked at my husband when speaking. Not good. Joel left telling us telling us that he would be in touch within a week with drawings and cost. We never heard from him again! I guess he didn't want 70K. read more

When we started our search for a pool contractor we got estimates from several companies. Reliant provided several suggestions which really helped improve our initial ideas on how the pool should be designed. We were able to work with reliant to get an extremely competitive price. Thought the entire construction period Joel was there to answer every question we had. There were no hidden expenses or surprises. Joel went out of his way to ensure we were completely satisfied. I would easily do business with them again! read more

We got a few estimates before we decided to go with Reliant pools.Joel and Donnie came out initially and were very professional. We met with them in the showroom and went over designs. Donnie was very helpful with the design process and they designed a beautiful natural flowing pool that fit our backyard perfectly. Joel was very professional and had great oversight throughout the entire process; he was here nearly every day during the construction phase. The waterfall turned out beautifully and is what I think of as a piece of art- the way that the water flows perfectly down in cascade. We were exceptionally happy with our choice of Reliant pools and would highly recommend Reliant pools for anybody choosing to build their own personal oasis! read more

Highly recommend Reliant Pools (Elijah and Joel), we've just completed a pool build and are very happy with the product delivered. A pool project is a sizable job - requiring design time, permitting, heavy equipment work, a variety of sub contractors, city inspections, interactions between builder and client, etc. It's expensive, an all new experience (since like us most probably haven't built a pool before), and at times a challenge. Having received pools designs and bids from many potential builders, and talking to each extensively, we went with Reliant because we felt it gave us the right combination of experience, professionalism, quality, and personal touch. They are not the biggest pool mill builder, they don't have the fanciest office or brochures, but they gave us the most attention and detail through the bid process. We liked their design the best, when comparing the options and quality of equipment we felt it balanced price vs quality better than the other bids, and they were not pushy and always very responsive no matter how many questions were asked. Once chosen work started quickly and then the challenging part started - yard getting torn up, hours upon hours of jack hammering, weather interruptions, a contractor accident that caused damage, a schedule that can never be perfect due to all the moving parts. But they stayed on top of the contractors - ones they've worked with a long time and deliver a quality product - and they rolled with the unexpected while keeping us informed along the way. Joel spent a lot of time visiting the house during the build and continued to answer any question we had. In the end we got what was designed, it looks great, and nothing was missed. There are a lot of builders out there but Reliant offered the best overall product and customer service option when weighing the 20 or so variables we ranked all the builders on during the bid process. Its a leap of faith when committing to a builder and these expensive projects, but we have no regrets and will recommend Reliant Pools to anyone. I should say that many of these Yelp reviews seem unfair as the reviewer did not even have a pool built by Reliant yet gave a negative review due to some issue while trying to contact them for a bid. read more