Crites Custom Pools added a waterfall to our existing pool and a new pergola at the end of the pool…read more- and we are highly satisfied with the results. They took a while quoting the job, but once the work started it was a continuous process with workers consistently working through till project was done. The Owner showed up almost daily to supervise and make sure details were taken care of.

We hired Crites to build our backyard oasis and boy did they deliver!! From being able to design…read moreit ourselves with their designer and see it come to pass to the tee was an amazing experience. The team listened to us and responded to any change we wanted to make during the process. They were upfront with any change and how it would impact our budget. That allowed us to determine is the changes were worth it. We have no regrets choosing Crites to make our backyard dream come true. Even years later Donna and team are quick to respond to questions. If you're looking for a family feel when building a pool and outdoor kitchen, with honesty and real talk, Crites Custom Pools is for you. Thanks Donna and Team for making our dreams come true!

Got an estimate for price from Max and was pleased with the initial conversation. After one pool…read morecleaning we got a bill submitted that was different than the original estimate and an employee who wouldn't honor Max's quote. We had a valve issue they said they'd resolve; after a month of no repair + continued disputes on the original bill, we were told to go to a plumber for the valve issue and an email that we didn't "fit with their customer profile." Hugely unprofessional and disorganized company, from other reviews it seems that instead of resolving issues they fire clients. Unfortunate as Max seemed very knowledgeable but would not recommend the hassle and lack of adequate service.

Max has issues with over promising and under delivering. Over the last 44 days I've had 3…read moreappointments scheduled with him to work on a two pool lights. Not once did he show up! He did send an inexperienced technician out on one instance. The tech replaced the low voltage box which I had previously purchased and then proceeded to tell me that my light was bad and I needed a new one. Max's office sent me a quote for $2100 to replace the light and a bill for $389.70 for the technicians visit. I did a little research and testing myself and replaced the light motor inside the light for $300. Clearly I didn't need an entire new light. I was then told by Max's office that I couldn't get back on his schedule for 2 weeks to look at my other light that was supposed to be dealt with when the inexperienced tech showed up. Well, two weeks later, Max didn't show up again..... Schedule at your own risk. If you do schedule, be prepared to be disappointed!

I used Estilo for several years, and was generally OK with their cleaning. When we sold the…read morehouse we gave the new owners Estilo's #. A few months later we received a letter from the new owners' lawyer saying we failed to disclose information from Estilo about the pool and demanded $60,000! I don't recall what Estilo said, if anything, but saying anything to a new client about a previous client is a very bad business practice! Watch your back with these guys!!

Jaime came to my house today to service my pool. I'm a private investigator and I think I know…read morepeople pretty well. I can tell by the way he does business... he is trustworthy. Which is good because I'm thinking of updating my pool (it's old and dated, like me! LOL) He was telling me some horror stories of people who have gotten taken by pool contractors... wow. :-( Too bad it can be such a shady business. I didn't realize that Castilo Pools has been building and renovating pools for 30 years... I thought they were new to the business because their store just opened up in Pflugerville recently. Anyway, he got everything going for the price of a service call (cheap) and I couldn't be more impressed with this company.

Upon agreeing to their services, it was started off spotty and unreliable with very poor…read morecommunication. But, those initial impressions were not enough for me to write a review. However, taking payment and not providing services is something anyone considering using this firm needs to know. They were to install a timer for my pool pump. After a month delay, which they blamed on the supply chain, the timer was installed. It worked for a few days. When I reached out to inform it was no longer working I received no reply. Letty blamed it on giving me a number she rarely checks. (interesting way of doing business) She gave me a new number, which comes into play later. They came to service the pool and I told them the timer failed. They checked it and said they would get with manufacture for a replacement. The story ends with me not renewing my weekly pool service because of their lack of reliability when they would come and no communication at the new number I was given. Thus, I have not heard from them again despite multiple attempts to reach them, seeking to settle the matter. The bottom line they took a $200 payment and failed to complete the job. It feels like theft in my book and we will likely file a civil claim. I strongly encourage no one to hire this Nfiniity Pools.

Out pool pump and some of it's piping needed to be fixed due to the winter storm. Letty and team…read moredid an excellent job! Friendly and knowledgeable, they took the time to go over different options, walked us through the progress every step of the way and shared knowledge. Their prices are great and their service is timely! We are looking forward to have them come back to renovate our pool soon! I would highly recommend them for any kind of pool renovations or repairs!

Matt at Lottie Pool Care is such a great guy! Came over to…read morecheck on the water and equipment, put the equipment back on the proper automation (which Texas Pool and Patios didn't do right as a builder and servicer...) Got the water all stabilized and nice and cleaned the pool, unclogged my booster pump and made everything run smooth! Tripped the reset button on the plug Pool Pros wanted to replace and charge for... So while every other "Pool Service Company" was out to just get money, Matt comes and makes it all great for $162. Thanks again Matt! You definitely earned my business!

I've been using them for awhile now. They are the best. Matt and Stephen are exceptional and do a…read moregreat job on my pool. Good and friendly and helpful. They take pride in their work.

Tri-County Pools has just resurfaced our 20,000 gallon in-ground pool with PebbleSheen. We had had…read morethe pool replastered 5 years ago and that job had begun failing within the first couple of years. We'd taken the low bid back then. This time we took the high bid--and are glad we did. The previous job had left out the essential step of the Bond Coat to glue the new surface to the old. This time Tri-County chipped out all the previous plaster, sprayed a thick layer of bond coat, and then resurfaced it with a beautiful layer of Arctic White PebbleSheen. We were VERY IMPRESSED with how thoroughly the job was done. Much more work went into it than the job 5 years ago. From start to finish, the work crews were thorough, careful and cleaned up after themselves. And the pool looks better than ever. I recommend Tri-County Pools. Let me add that there'd been a misunderstanding on my part of one of the costs; Steve responded promptly and we amicably negotiated a resolution. I was impressed.

I cannot recommend Tri-County Pools for several reasons: 1)…read moreThey were months and months behind schedule. The contract was to re-plaster our existing pool, re-tile, and build a sun-shelf. Tri-County told us it would be done within a couple of months but they did not complete the project for over 15 months after I had signed the contract! I had their number saved and would call them every week. They would re-assure me that "my name was on the board," but then they wouldn't show up. We were also renovating our house, and when that was almost complete, we told Tri-County about the upcoming home inspection. They told us over the phone (once again) that the pool would be completed in time for our home inspection. But it was not. The night before the home inspection, we had to drive to Home Depot to buy orange fencing to put around our pool since the unfinished/empty pool was considered an open cavity in our backyard. 2) When Tri-County re-connected the pool pump, they made a mistake with the electrical. It caused additional damage, and we had to replace parts that were previously working (around $750 in parts) b/c they got destroyed due to the incorrect wiring and voltage. We called and sent emails with photos of what happened and they did not offer to fix it or to pay for the replacement parts. We had to buy new parts for the pool pump and pay a new company to help us re-install the very thing that Tri-County had just done wrong. They have zero concern about customer satisfaction or about fixing something that they did wrong. 3) They also said they would fix little things, like openings in the drains that they installed in the deck (where someone could easily slice their toe)...and they never came back to do that either. We called several times. 4) When they came to build the sun-shelf, we were not home b/c our house was also getting worked on, and Tri-County's team built the steps going in the wrong direction of the agreed upon design. They did agree to re-build the steps according to the plan but it was just another delay in an already very delayed process.

I hired A & B Gunite to remodel my entire pool with the Pebble Tec surface and install new…read moreFlagstone coping March 2017. Cost was a bit over $11,000 for my job. They did an OUTSTANDING JOB from start to finish. VERY VERY HAPPY. I shopped around to get quotes and checked references on 6 different pool remodel companies. Then I waited a full year and got estimates from them again -and again checked their references. Serious due diligence....Every reference I spoke to was very happy with all of A & B's work and offered to have me come see the work performed. A & B was most professional/punctual and everyone from Cela (the customer service manager) to Alan Hicks (owner) as well as the entire team- they performed flawlessly. I made a well "vetted out" choice hiring A & B and would not hesitate to recommend them to the most discriminating folks. Our pool is beautiful and the value/work is well appreciated.

Their crews were fairly decent workers WHEN there was somebody to supervise them. Otherwise, they…read morecut corners, did shody work and stood around texting. Had I not been there at the end of a prep phase, they would have started the next phase (plastering) when the prep was not properly finished. After calling their office, the supervisor came out later that day, inspected the issue, agreed with me and said the crew would be back the next day. Three days later, another crew came. Too many days when they did not show. Their excuses were many and inadequate. Part of the problem, besides poor project management, is that they don't have the proper equipment to do a professional job. So, they sub it out at the last minute... to their competitors! Plus, they ask for more money to pay them! Their competitors (H&H) couldn't just drop what they were doing to bail A&B out, so we waited. Or, as in the case of the plastering, they do it manually with a wood frame and plastic liner in my front yard instead of using a mixer. I could go on and on... Do yourself a favor, go with someone like H&H.

Danny did a great job on our pool plaster project and we are very satisfied with the results. He is…read moreprofessional and responsive.

We have had no one but Danny at Pool Authority maintain our pool, spa, and Equip since our pool was…read morebuilt. He is very knowledgeable, reliable, and will always give you a heads up when it's time for preventive maintenance or a component needs to be replaced. Whenever we have needed to contact him he is always responsive and will do his best to keep costs reasonable.