Got an estimate for price from Max and was pleased with the initial conversation. After one pool…read morecleaning we got a bill submitted that was different than the original estimate and an employee who wouldn't honor Max's quote. We had a valve issue they said they'd resolve; after a month of no repair + continued disputes on the original bill, we were told to go to a plumber for the valve issue and an email that we didn't "fit with their customer profile." Hugely unprofessional and disorganized company, from other reviews it seems that instead of resolving issues they fire clients. Unfortunate as Max seemed very knowledgeable but would not recommend the hassle and lack of adequate service.

Max has issues with over promising and under delivering. Over the last 44 days I've had 3…read moreappointments scheduled with him to work on a two pool lights. Not once did he show up! He did send an inexperienced technician out on one instance. The tech replaced the low voltage box which I had previously purchased and then proceeded to tell me that my light was bad and I needed a new one. Max's office sent me a quote for $2100 to replace the light and a bill for $389.70 for the technicians visit. I did a little research and testing myself and replaced the light motor inside the light for $300. Clearly I didn't need an entire new light. I was then told by Max's office that I couldn't get back on his schedule for 2 weeks to look at my other light that was supposed to be dealt with when the inexperienced tech showed up. Well, two weeks later, Max didn't show up again..... Schedule at your own risk. If you do schedule, be prepared to be disappointed!

Crites Custom Pools added a waterfall to our existing pool and a new pergola at the end of the pool…read more- and we are highly satisfied with the results. They took a while quoting the job, but once the work started it was a continuous process with workers consistently working through till project was done. The Owner showed up almost daily to supervise and make sure details were taken care of.

We hired Crites to build our backyard oasis and boy did they deliver!! From being able to design…read moreit ourselves with their designer and see it come to pass to the tee was an amazing experience. The team listened to us and responded to any change we wanted to make during the process. They were upfront with any change and how it would impact our budget. That allowed us to determine is the changes were worth it. We have no regrets choosing Crites to make our backyard dream come true. Even years later Donna and team are quick to respond to questions. If you're looking for a family feel when building a pool and outdoor kitchen, with honesty and real talk, Crites Custom Pools is for you. Thanks Donna and Team for making our dreams come true!

I used Estilo for several years, and was generally OK with their cleaning. When we sold the…read morehouse we gave the new owners Estilo's #. A few months later we received a letter from the new owners' lawyer saying we failed to disclose information from Estilo about the pool and demanded $60,000! I don't recall what Estilo said, if anything, but saying anything to a new client about a previous client is a very bad business practice! Watch your back with these guys!!

Jaime came to my house today to service my pool. I'm a private investigator and I think I know…read morepeople pretty well. I can tell by the way he does business... he is trustworthy. Which is good because I'm thinking of updating my pool (it's old and dated, like me! LOL) He was telling me some horror stories of people who have gotten taken by pool contractors... wow. :-( Too bad it can be such a shady business. I didn't realize that Castilo Pools has been building and renovating pools for 30 years... I thought they were new to the business because their store just opened up in Pflugerville recently. Anyway, he got everything going for the price of a service call (cheap) and I couldn't be more impressed with this company.

Upon agreeing to their services, it was started off spotty and unreliable with very poor…read morecommunication. But, those initial impressions were not enough for me to write a review. However, taking payment and not providing services is something anyone considering using this firm needs to know. They were to install a timer for my pool pump. After a month delay, which they blamed on the supply chain, the timer was installed. It worked for a few days. When I reached out to inform it was no longer working I received no reply. Letty blamed it on giving me a number she rarely checks. (interesting way of doing business) She gave me a new number, which comes into play later. They came to service the pool and I told them the timer failed. They checked it and said they would get with manufacture for a replacement. The story ends with me not renewing my weekly pool service because of their lack of reliability when they would come and no communication at the new number I was given. Thus, I have not heard from them again despite multiple attempts to reach them, seeking to settle the matter. The bottom line they took a $200 payment and failed to complete the job. It feels like theft in my book and we will likely file a civil claim. I strongly encourage no one to hire this Nfiniity Pools.

Out pool pump and some of it's piping needed to be fixed due to the winter storm. Letty and team…read moredid an excellent job! Friendly and knowledgeable, they took the time to go over different options, walked us through the progress every step of the way and shared knowledge. Their prices are great and their service is timely! We are looking forward to have them come back to renovate our pool soon! I would highly recommend them for any kind of pool renovations or repairs!

Chris was a pleasure to work with. We reached out to different vendors so that we could fix our…read morepool. Some quoted us over $6500. We didn't think we could fix the pool. Chris was easy to talk to and he wanted to meet our particular need. He wasn't trying to get the most money out of the transaction, but looking to help us with his expertise. We ended up only using Chris to fix our equipment, which he did for much less than the quoted $6500. We still need to get a little more work done with the pool. Chris has already ensured he will come out to help make the process of working the pool easier, so I will update the review at that time, but for now, Chris and Brothers Pools have been a pleasure to work and I would recommend him to anyone in the Killeen and Austin area.

Recently bought a home in Temple Texas and to my dismay it came with a pool! The pool was old and…read moreI knew that it would need to be re-plastered at a minimum but less than a year later, yeah, I was upset. Anyhow, the wife and I did what all people do and got multiple quotes and estimates for work that needed to be done. I'm not here to mention any other company but Brother's Pools! Chris was amazing, of all the companies we had contacted he was the only one to show up within 48 hours (at the house), took his time looking at the condition of the pool (inside the pool and pool house), spent over an hour explaining what needed to be done (minimum... and to the wife) and what should be done. The next day he submitted a quote/contract to my wife and I which broke down every expense, while still being completely reasonable. I say this because we had a few contractor come over, they spent less than 10 minutes on site and gave us a verbal quote. They didn't get in the pool, look at the filtration system, nope, just said it was the busy season and told us it would not be done until the end of July or beginning of August. That said, my wife still wanted more quotes! Chris was patient and didn't bother us, in fact, when I called him I was a little embarrassed that it took us a month to get back to him. Need less to say, Chris was gracious, asked what else we wanted done and made yet another trip out to the house! We signed a plain English contract that stated specifically the work to be performed. Three days after the contract was signed, Chris had a crew chipping out the plaster, then two days after that, had a guy replace all the plumbing, minor electrical, and the Mastic. Another couple of days passed when Chris called and asked politely if he could have his crew out to the house in the morning to begin plastering. At this point my wife was blown away because he was doing exactly what he said he would/could do, faster and more efficient than anyone else we received a quote from! After the plaster was completed, Chris came out to inspect, just as he had done for each phase of the operation. He personally, acid washed the pool and went through the filling process. Wait, there's more, he brought and applied all start up chemicals when the pool was full, brought new pool equipment (brush, net, pole..etc), and walked us through the filtration system again. There were no hidden fees, the dollar amount on the contract was exactly what we paid! The only additional expense I had was the Step Tile my wife purchased, which Chris installed for free while the guys were plastering. I've probably rambled on long enough about this company, but I cannot pay them enough compliments; these people are professional, courteous, efficient, knowledgeable and they truly streamline the process! For this reason I give Chris at Brothers Pools my highest recommendation without any reservations. Thanks for reading, if you are in the market for any kind of pool service, give these guys a call, you can thank me later for it! -Alex and Tiffany Temple, Texas

What a wonderful experience working with ZAFIRE POOLS. I…read morewould recommend Juan (the owner) and his team to anyone and everyone. Their work is amazing. We needed our pool refinished and tiles replaced. We hired ZAFIRE POOLS and we are extremely happy with the outcome of the project. No surprises as the quote was the end price. Juan (the owner) has been in the pool industry for 16 years. He has great ideas and suggestions. He did exactly what he said would be done in the timeline he gave us. The backyard was cleaned every day. His team was friendly, polite and very efficient. Juan is with his team every day, he doesn't just supervise he does the same as they all do, work hard. Juan communicated before, during and after the pool was completed. We always knew what was happening. We highly recommend ZAFIRE POOLS (512) 914-5846 Definitely a 5 STAR +++ company.

Zafire Pools, Juan owner, was the first to respond for my need to locate and repair slow leak in…read moreskimmer of fiberglass pool. He arrived on time and spent 2 hours making every effort to locate the problem, he inspected the entire pool and equipment unfortunately at this time no resolution however, will continue with Juan until issue resolved. He is honest, through and fair when it comes to cost and keeping appointment on time. I highly recommend Zafire Pools for your pool needs. He truly is a great guy to do business with.

After consultations and quotes from multiple different pool builders, we ended up building our…read moredream backyard with Aqua Logistics, and I am SO glad that we did. Jareb was amazing to work with from the beginning. His straightforward approach and transparency throughout the process was amazing. We came to him with our wildest dream pool and a strict budget, and he was able to make it happen! He took our vision seriously and patiently helped us pick out each detail, showing us real life examples. He then handled all of the permits with the city, and got the forms ready for our HOA. It was so easy for us, and we had approvals very quickly. I also was impressed with Paul, our project manager, as well as all of the excellent and professional workers who spent long hours building the pool itself. Each team was respectful, clean, and kind. Paul organized each crew with shocking efficiency, and communicated with us every step of the way. Whenever we had questions, Paul was there to answer! Along with the pool and patio that Aqua Logistics built, we worked with Jareb's recommended landscaper, Carlos, on all the landscaping, fencing, irrigation, wood decking, and hardscaping. He and his team were amazing as well. Overall I would highly recommend this company. I can be a nervous client when it comes to building things, and this team instilled confidence in their skills and quality from day one. The whole build took 8 weeks start to finish, and the final product is an absolute dream. Thank you so much to the team!!! We love our pool and backyard oasis!

We can't say enough good things about Jareb Logan and his team at Aqua Logistics Custom Pools…read more After getting completely ripped off by Omnia Outdoors, we were devastated and unsure if we'd ever see our pool finished. Then Jareb stepped in and quite literally saved us. From the very beginning, he was upfront, honest, and professional. He took on our project after Omnia didn't pay our gunite contractors, a project less than half finished, and handled it like a true expert. The level of communication we received from Aqua Logistics was outstanding. They were always super responsive, keeping us informed every step of the way. Even after the job was completed, Jareb and his team have continued to be there for us--whether it's a question, a concern, or a minor issue that pops up, they're quick to respond and ready to help. That kind of ongoing support is rare and something we appreciate more than we can say. If you're looking for a pool company that does what they say they'll do--and then some--Aqua Logistics Custom Pools is it. They're the real deal and a breath of fresh air in an industry where it's hard to know who to trust. If you're looking for a company that stands by their work and truly cares about their customers, this is it. Jareb and his team restored our faith in this process, and we're beyond grateful.

Matt at Lottie Pool Care is such a great guy! Came over to…read morecheck on the water and equipment, put the equipment back on the proper automation (which Texas Pool and Patios didn't do right as a builder and servicer...) Got the water all stabilized and nice and cleaned the pool, unclogged my booster pump and made everything run smooth! Tripped the reset button on the plug Pool Pros wanted to replace and charge for... So while every other "Pool Service Company" was out to just get money, Matt comes and makes it all great for $162. Thanks again Matt! You definitely earned my business!

I've been using them for awhile now. They are the best. Matt and Stephen are exceptional and do a…read moregreat job on my pool. Good and friendly and helpful. They take pride in their work.