I'm kind of baffled by all the positive reviews for this company. We have had consistent problems…read morewith Patriot since not long after we started using them in 2022. The weekly pool service is generally fine, but if anything goes even remotely wrong (which it will because they're scaling rapidly and training new folks), Patriot is nowhere to be found. In the time we've been using them, they've incorrectly cleaned our filter twice, stained our white pool tiles, and caused our skimmer to operate incorrectly. It has been pulling teeth to get them to return to fix it - many calls over many weeks, and at present, our skimmer and pool tile are still not resolved. In the case of the skimmer, our pool has an in-ground cleaning system and generally stays crystal clear throughout the spring months. Twice now, Patriot has come to clean the filter, and the skimmer has stopped operating immediately after. The first time, a tech returned a week or so later and told us their filter crew had forgotten to switch something to do with the skimmer back on (it was immediately fixed once he corrected it). This time, it stopped operating correctly immediately after the filter-cleaning again (same timing, same issue) and Patriot (after failing to return our calls, then sending people who weren't trained to investigate or resolve the issue three separate times) is telling us there's nothing wrong. This has been going on for well over a month at this point, and apparently we're going to need to pay someone else to come out and fix it. In the case of the pool tile (see pics below) Patriot acknowledged fault for the issue, and tried a number of tactics to resolve it, none of which worked. So it seems we're stuck with the stains. There are lots of pool companies in Austin. I'd recommend you go with a company that stands behind their work and fixes their mistakes.

We have been using patriot for over a year and I have to say this is the worst experience we have…read morehad with a pool company to date. Their people are unreliable and inexperienced, they have caused several thousands of dollars or damage to our pool through their negligence and our pool has been mostly unusable this summer because of the issues caused by their team. For context the pool was a couple of years old when we hired them and In perfect condition and working order. We have been waiting on a resolution from them on fixing the damage for several months now.

HARD PASS. WOULD NOT RECOMMEND AT ALL!…read more Moved to a new house and shopping for pool service. Submitted an online request on their website Wednesday around 9 AM. Out of the 5 companies I submitted a request to, they were the 2nd ones I reached out to but the last ones to reach out back to me (excluding the auto-generated "thank you" text which the other pool companies sent as well). Lisa from the office called me Wednesday at 5:38 PM and said she could have a tech come out the next day to give me a quote. Jose came out Thursday around noon. He was super nice and professional. He said he would get me 3 different quotes for the 3 type of packages they offer by the end of the day or the next day (Friday) in the morning at the latest. By Friday at 4:25 PM, I had yet to receive anything so I called and spoke to Lisa and she said they'll send it over shortly. They sent 2 quotes (not 3) at 4:40 PM. Monday morning at 10 AM, I called to discuss the quotes for further clarification, especially since the links weren't working. Lisa said she's going to call Jose and call me right back. She never did. Tuesday morning at 8:28 AM, almost a week after I had initially reached out, I called saying they never called me back and asked to speak to a manager. She put me on the phone with Jose and he was a totally different person than the guy that came out to the house. He kept interrupting me and talking over me. He was rude saying I didn't know anything about pools (that might be true but this is not my first house with a pool and that's not something you'd say to a prospective client), and making excuses for their lack of responsiveness. If they're this bad when they're trying to earn my business, I can't imagine how bad they are once they do earn it. Reading some of their other reviews, I should've just never reached out to begin with. TLDR: Unresponsive, unprofessional/rude, overpromise/underdeliver. Ended up going with a different pool company that responded right away and was able to get me on the schedule immediately.

STAY AWAY!!!! If…read moreyou want incompetent workers, who leave trash on property, men who do NOT communicate things at all, dump unwanted sand all over your grass to smother the grass, ring the doorbell incessantly, look no further. They were tasked with emptying our pool's sand filtration system, and as per the line items on the agreement it SAYS 'remove sand and haul off property." So what did these guys do? They DUMPED the entire sand contents onto our grass property next to the pool house. I was livid. We were not informed they'd be doing this (nor did we want random sand spread ALL over our lawn!?), and then they just left like we wouldn't notice mounds of sand?! It wasnt even dumped in one spot, it was SPREAD all over our property like someone was building a sand pit. They left trash next to our pool and around our pool house area (zip ties, cut tubing, screws). I have a 1 year old who eats everything so as a mother, this is obviously insane someone would leave choking hazards around. Not to mention leaving trash in general is unbelievable unprofessional. It was packaging for the pool lights. Oh boy lets talk about that! They installed new pool lights, tested it extensively while here, only for my husband and I to try them out and realize 1 of them flickered like crazy and flat out stopped working. What on earth was this guy testing all that time during the day!? One guy came to do all the chemicals in the pool after fully draining it to pressure wash the pool, he didn't even have a vacuum to remove all the dang sand. He CLAIMS he was informed of it too late and he was already on his way. Don't care, unprofessional, yet again. You mess something up, you fix it immediately. Any respectable company would do this. It's been a week and they said they'd be back to vacuum up the sand on monday. Come Monday, did anyone show up? NOPE. Not even a phone call saying they cannot make it. I'm so pissed Ace Hardware has the audacity to display these guys' business on their front doors, btw. The Ace in Georgetown. Laziest worst communicating business I've ever encountered. These guys are the absolute WORST bothersome stressful group of men I've ever seen run a 'business'. I've lost sleep over how awful these guys are. UPDATE: they came today to "clean up the sand", check the photos. Plenty of sand still present. They clearly didn't vacuum it like promised. I saw the beardy employee just sweep it around looks like he used dirt and leaves to spread it around on top of the sand still present. This isn't even fine sand, it's incredibly thick! What a joke.

Quick response to our inquiry for a quote, professional and knowledgeable for our condo pool…read more Highly recommend!!! Excellent follow up and reliability!

Now that all the work is done, I am even more impressed with Aqua Pearl Pools! They even found…read morethings that were cracked and allowing sand to flow into the pool. No wonder my pool always had sand at the bottom. I LOVE my new heat pump. They did such a great job on everything. My new pool guys forever!

We are so pleased with our pool pump repair, by Graham, with Prime Pools…read more He is so knowledgeable and was able to fix a pump, in one visit. We are so pleased to have found such a wonderful, smart, kind, skilled technician!

Graham at PPS is awesome! He has been very responsive to repairs including pool lighting issues. He…read morehas serviced my pool multiple times and most of the time he has fixed it same day! No days lost of swim time. I strongly recommend Graham and Prime Pool Service.

American Spa and Pool - Pentair Warranty Service…read more Dale from American Spa and Pool is fantastic. My wife and I always have a great experience whenever he handles our Pentair warranty service. He's friendly, professional, and gets straight to work. His knowledge of Pentair products is outstanding, and he consistently diagnoses issues correctly the first time. I appreciate that he explains the problem, answers my questions, and doesn't mind me watching him work. He kept me informed throughout the entire repair process, which gave me total confidence in the service. American Spa and Pool continue to deliver excellent support, and Dale is a big reason why I highly recommend them.

Great job and very professional. They used the correct parts and had the job done very quickly…read more Will use again.

I have a 10-year-old Master Spa that needed a new cover, a new cover lifter, and some jets…read morereplaced. Their team arrived on-time and got the job done perfectly with a high degree of professionalism. I highly recommend this company for your hot tub maintenance and repair needs.

Fantastic! Came out, recognized the problem, and repaired under warranty with no cost!read more

I would highly recommend Kingz Pool Services. I recently hired Kingz Pool to remodel my swimming…read morepool including replaster, replacing old lights with new LED fixtures, installing new tile, and repairing leaks in the spa. Luis, the owner, was incredibly helpful in explaining the process and working through options to stay on budget. I really appreciated how responsive and communicative he was during the remodel. He delivered what they said they were going to do in the timeline promised. His team showed up on schedule, and worked efficiently and professionally. Before choosing Kingz Pools, I reached out to several other contractors but either never got a call back, they didn't show up, or their bids were not reasonable. Kingz Pools provided a fair estimate, stuck to the agreed timeline, and delivered exactly as promised. If you're considering a pool remodel, I highly recommend giving Kingz Pools a call. They truly delivered a top-notch experience from start to finish and the pool remodel looks great!

As everyone has noted - Luis is a pro! Super responsive, professional, with fair pricing.... work…read morewas right on schedule, within the estimate, and looks great! A total pleasure to work with.

Chris and his team recently replaced the coping on our pool. Chris is extremely communicative,…read moreopen and transparent. He walked us through the project and all the contingencies that might happen. His estimate turned out to be spot-on. His team arrived on time every day and the work is just excellent. We couldn't be happier with the final product. The pool looks 10x better. If you are thinking of renovating your pool, I would highly recommend Watermark Pros.

Chris was quick to get back to me on an estimate to add a heated spa to our existing pool. He's…read morefriendly, detailed, and responsive. I wish I had a Chris for every trade!

Very good service. So far I am satisfied. Ther are very…read moreregular and do their job very efficiently.

I had a bizarre and concerning experience with this business:…read more Red Flag #1: They refused to show proof of insurance before coming onto my property. The Cover-Up: After I posted a negative review about the insurance issue, they called and asked me to take it down. I obliged. Red Flag #2: They had me sign a contract and take my credit card number. Within minutes of getting my payment info, they called back to say they "couldn't service me." Taking someone's credit card and immediate canceling service feels incredibly sketchy. I'm glad they aren't touching my pool. Management, do not contact me to take this down again.

Anyone who has a pool understands the challenges with cleaning and maintenance. Moreover, it seems…read morethat most, or all pool service companies struggle to provide consistent and reliable service to all of their customers. We have used Hines for several years now, and are generally happy with the service and support we receive. That said, we have had multiple cleaning techs on our account since hiring Hines. A few techs have not been good/helpful, creating extra work for us, and on occasion, have caused unnecessary damage to our pool/pool equipment. I'm writing this review today to call out a couple of people at Hines that really stand out in delivering outstanding customer service and ultimately outstanding results for our pool.   Gabe M is our current cleaning technician. He's extremely bright and friendly, and he works really hard to do a good job for his customers. What really stands out is his communication with us -- he is GREAT about keeping us in the loop about when he is coming and what is happening with our pool. If he is unsure about something with the pool, he will ask a superior, or take the time to research if needed, which gives us a lot of confidence in his work! He is also great with our FOUR dogs and always shuts the gate for their safety, etc. When the pool needs repairs, we can't say enough about Chris O!!  We have the Intellichem system. It is awesome when used correctly, but it is definitely challenging and not common on non-commercial pools.   Chris O really knows his way around  pools and pool equipment - including the Intellichem, and has helped us MANY TIMES over the years to correctly identify and quickly remedy issues.Thank you Chris, we really appreciate you! Our pool currently looks better than it has in a long time, and with Gabe and Chris from Hines, we really feel like our pool is in capable hands! Thank you Gabe and Chris for your hard work and dedication!

This is the real deal…read more After 5 or 6 pool companies failed to meet my needs, this company showed up, did the job correctly and charged me the lowest fee for their work, compared to the other pool companies. Removed my old and non functioning pool heater. Replaced my old chlorinator with a brand new Salt System Chlorinator that I bought from another company. All done in a couple of hours and now my pool water never looked so good and cristal clear. Thank You Chris, from Hines Pool. This business will get my money everytime I need pool work done.