After consultations and quotes from multiple different pool builders, we ended up building our…read moredream backyard with Aqua Logistics, and I am SO glad that we did. Jareb was amazing to work with from the beginning. His straightforward approach and transparency throughout the process was amazing. We came to him with our wildest dream pool and a strict budget, and he was able to make it happen! He took our vision seriously and patiently helped us pick out each detail, showing us real life examples. He then handled all of the permits with the city, and got the forms ready for our HOA. It was so easy for us, and we had approvals very quickly. I also was impressed with Paul, our project manager, as well as all of the excellent and professional workers who spent long hours building the pool itself. Each team was respectful, clean, and kind. Paul organized each crew with shocking efficiency, and communicated with us every step of the way. Whenever we had questions, Paul was there to answer! Along with the pool and patio that Aqua Logistics built, we worked with Jareb's recommended landscaper, Carlos, on all the landscaping, fencing, irrigation, wood decking, and hardscaping. He and his team were amazing as well. Overall I would highly recommend this company. I can be a nervous client when it comes to building things, and this team instilled confidence in their skills and quality from day one. The whole build took 8 weeks start to finish, and the final product is an absolute dream. Thank you so much to the team!!! We love our pool and backyard oasis!

We can't say enough good things about Jareb Logan and his team at Aqua Logistics Custom Pools…read more After getting completely ripped off by Omnia Outdoors, we were devastated and unsure if we'd ever see our pool finished. Then Jareb stepped in and quite literally saved us. From the very beginning, he was upfront, honest, and professional. He took on our project after Omnia didn't pay our gunite contractors, a project less than half finished, and handled it like a true expert. The level of communication we received from Aqua Logistics was outstanding. They were always super responsive, keeping us informed every step of the way. Even after the job was completed, Jareb and his team have continued to be there for us--whether it's a question, a concern, or a minor issue that pops up, they're quick to respond and ready to help. That kind of ongoing support is rare and something we appreciate more than we can say. If you're looking for a pool company that does what they say they'll do--and then some--Aqua Logistics Custom Pools is it. They're the real deal and a breath of fresh air in an industry where it's hard to know who to trust. If you're looking for a company that stands by their work and truly cares about their customers, this is it. Jareb and his team restored our faith in this process, and we're beyond grateful.

Upon agreeing to their services, it was started off spotty and unreliable with very poor…read morecommunication. But, those initial impressions were not enough for me to write a review. However, taking payment and not providing services is something anyone considering using this firm needs to know. They were to install a timer for my pool pump. After a month delay, which they blamed on the supply chain, the timer was installed. It worked for a few days. When I reached out to inform it was no longer working I received no reply. Letty blamed it on giving me a number she rarely checks. (interesting way of doing business) She gave me a new number, which comes into play later. They came to service the pool and I told them the timer failed. They checked it and said they would get with manufacture for a replacement. The story ends with me not renewing my weekly pool service because of their lack of reliability when they would come and no communication at the new number I was given. Thus, I have not heard from them again despite multiple attempts to reach them, seeking to settle the matter. The bottom line they took a $200 payment and failed to complete the job. It feels like theft in my book and we will likely file a civil claim. I strongly encourage no one to hire this Nfiniity Pools.

Out pool pump and some of it's piping needed to be fixed due to the winter storm. Letty and team…read moredid an excellent job! Friendly and knowledgeable, they took the time to go over different options, walked us through the progress every step of the way and shared knowledge. Their prices are great and their service is timely! We are looking forward to have them come back to renovate our pool soon! I would highly recommend them for any kind of pool renovations or repairs!

TP&P is very lucky to have some exceptional people working at their company. I was compelled to…read morefollow-up on my previous high marks after our project foreman, Robert, went way above and beyond to fix multiple post-freeze issues that completely shut down our beautiful new pool. The loss of power for almost a full week literally transformed our pool into an ice rink, while the expanding ice in our pipes and equipment took its toll. Despite TP&P's dramatic volume of repair calls after the recent historic winter storm, Robert came out to our house personally to inspect the damage, then within days, he and his team were on site. Within another couple of days, Robert had our pool up and running, even while we're awaiting a replacement for our cracked UV system. I also wanted to mention that we were very lucky to have Michael & Tina as our TP&P sales pros. They maintained great communication throughout and the few minor issues that came up were handled with care and efficiency. They actually took the time to personally come by our home often, ensuring everything was going smoothly and that we were happy and our expectations were being met. In closing, I just want to again give my sincere thanks to Robert for rescuing and resuscitating our beautiful TP&P pool after such a stressful winter weather ordeal.

Updating review that all our pool lights lasted only a few years likely due to the original GFCI…read moreissue in which our own electrician had to fix as Texas Pools and Patio gave us the run around

zero stars...Stay away from this company. They built our pool about five years ago, and it was…read moredragged out by months because of poor staffing/sub-contracting and poor prioritizing of multiple jobs. They had horrible communication, almost never giving us updates on when people would or would not come. Now, four years later, our hot tub is broke. They came out last year to supposedly "fix" it but it broke again this year. I called to have them fix it again and no one showed up for the appointment to look at the problem. I emailed them several days later and apparently their staff just let themselves into our backyard without telling us to diagnose the problem. We had them order a part and schedule us to fix it in two weeks. No one came to the appointment (again). No one bothered to notify us that the appointment would be missed or to reschedule. I had to email them about 4 days later to see what happened. Then they reschedule us again for a week later. Again, nobody shows up and no communication. My wife and I took turns to wait at home both days. Nobody came. I emailed them about 5 days later to complain and say I would never use their company again. And a note on their "communication:" No greetings in emails, no names or company info or phone numbers at the bottom, you don't know who you are talking to, and no complete sentences or professional formatting. This company simply does not care about customers or communicating with customers in a professional way.

This is the second pool I have built and this experience was so much better than the first. Craig…read moreand his team were wonderful to work with from design, to construction and finally to service. He and his team were great to work with at all phases, offering advice, helping on design, being available at very little notice if necessary. Every employee was extremely courteous, knowledgeable and professional during every interaction, whether on the phone or in person. In fact, Craig himself helped me on more than one occasion on the property instead of sitting behind the desk or on the phone. I would recommend them if you are building a pool. Rick Fuelling

I can't say enough good stuff about Gold Star Leak and Repair. We had a sudden leak occur somewhere…read morein our pool. We called several pool repair companies and decided upon them. I am very glad we did. Both the main technician, Carlos and his assistant, Maryori, were extremely professional and kept us informed as the process went along. They left our yard clean, and although they are not responsible for our grass or yard, I could not even tell they had worked in our yard! They did a final leak test after the repair to ensure we did not have any additional leaks and we were leak free after their repairs. The repairs also carried a one year warranty and they also include a year of free leak detection from the date our repair was completed. I also found the office staff, Amanda, very friendly and concerned. She made us feel valued as a customer. I highly recommend them and they will be the first company I call if we experience problems in the future.

Gold Star repaired an underground leak in pool several weeks ago. They were able to precisely…read morelocate the leak so that only approx. 12" by 12" section of concrete had to be removed. After the leak was repaired, they filled the hole with concrete. Process was smoother than anticipated. They responded quickly to my request for help and the staff were friendly. My only complaint is that it was very expensive but probably competitive given the relatively small number of companies who perform this service.

Chris was a pleasure to work with. We reached out to different vendors so that we could fix our…read morepool. Some quoted us over $6500. We didn't think we could fix the pool. Chris was easy to talk to and he wanted to meet our particular need. He wasn't trying to get the most money out of the transaction, but looking to help us with his expertise. We ended up only using Chris to fix our equipment, which he did for much less than the quoted $6500. We still need to get a little more work done with the pool. Chris has already ensured he will come out to help make the process of working the pool easier, so I will update the review at that time, but for now, Chris and Brothers Pools have been a pleasure to work and I would recommend him to anyone in the Killeen and Austin area.

Recently bought a home in Temple Texas and to my dismay it came with a pool! The pool was old and…read moreI knew that it would need to be re-plastered at a minimum but less than a year later, yeah, I was upset. Anyhow, the wife and I did what all people do and got multiple quotes and estimates for work that needed to be done. I'm not here to mention any other company but Brother's Pools! Chris was amazing, of all the companies we had contacted he was the only one to show up within 48 hours (at the house), took his time looking at the condition of the pool (inside the pool and pool house), spent over an hour explaining what needed to be done (minimum... and to the wife) and what should be done. The next day he submitted a quote/contract to my wife and I which broke down every expense, while still being completely reasonable. I say this because we had a few contractor come over, they spent less than 10 minutes on site and gave us a verbal quote. They didn't get in the pool, look at the filtration system, nope, just said it was the busy season and told us it would not be done until the end of July or beginning of August. That said, my wife still wanted more quotes! Chris was patient and didn't bother us, in fact, when I called him I was a little embarrassed that it took us a month to get back to him. Need less to say, Chris was gracious, asked what else we wanted done and made yet another trip out to the house! We signed a plain English contract that stated specifically the work to be performed. Three days after the contract was signed, Chris had a crew chipping out the plaster, then two days after that, had a guy replace all the plumbing, minor electrical, and the Mastic. Another couple of days passed when Chris called and asked politely if he could have his crew out to the house in the morning to begin plastering. At this point my wife was blown away because he was doing exactly what he said he would/could do, faster and more efficient than anyone else we received a quote from! After the plaster was completed, Chris came out to inspect, just as he had done for each phase of the operation. He personally, acid washed the pool and went through the filling process. Wait, there's more, he brought and applied all start up chemicals when the pool was full, brought new pool equipment (brush, net, pole..etc), and walked us through the filtration system again. There were no hidden fees, the dollar amount on the contract was exactly what we paid! The only additional expense I had was the Step Tile my wife purchased, which Chris installed for free while the guys were plastering. I've probably rambled on long enough about this company, but I cannot pay them enough compliments; these people are professional, courteous, efficient, knowledgeable and they truly streamline the process! For this reason I give Chris at Brothers Pools my highest recommendation without any reservations. Thanks for reading, if you are in the market for any kind of pool service, give these guys a call, you can thank me later for it! -Alex and Tiffany Temple, Texas

Got an estimate for price from Max and was pleased with the initial conversation. After one pool…read morecleaning we got a bill submitted that was different than the original estimate and an employee who wouldn't honor Max's quote. We had a valve issue they said they'd resolve; after a month of no repair + continued disputes on the original bill, we were told to go to a plumber for the valve issue and an email that we didn't "fit with their customer profile." Hugely unprofessional and disorganized company, from other reviews it seems that instead of resolving issues they fire clients. Unfortunate as Max seemed very knowledgeable but would not recommend the hassle and lack of adequate service.

Max has issues with over promising and under delivering. Over the last 44 days I've had 3…read moreappointments scheduled with him to work on a two pool lights. Not once did he show up! He did send an inexperienced technician out on one instance. The tech replaced the low voltage box which I had previously purchased and then proceeded to tell me that my light was bad and I needed a new one. Max's office sent me a quote for $2100 to replace the light and a bill for $389.70 for the technicians visit. I did a little research and testing myself and replaced the light motor inside the light for $300. Clearly I didn't need an entire new light. I was then told by Max's office that I couldn't get back on his schedule for 2 weeks to look at my other light that was supposed to be dealt with when the inexperienced tech showed up. Well, two weeks later, Max didn't show up again..... Schedule at your own risk. If you do schedule, be prepared to be disappointed!

They know what they are doing they service my pool for everything, cleaning repair and winter…read morepreparation

Had this pool since 1986. Pauls pool is only one to work on it. Both pumps broke in big freeze…read more Shelby found replacements not easy with everyone having problems. Nick the new owner put in as soon as pumps came in off back order. Can't go wrong with this company. Thank you for your fast work.AAA +++