Watermark Pros reviews are top notch and there is a reason for that. THIS the company you want to do your pool remodel. It is that simple. I contracted Watermark Pros to handle a complete make-over for my nearly 20 year-old pool. I not only wanted to give the tile, coping and plaster a face lift, but I had a vision of really making things pop by adding a wall of lighted jets along the backside of the pool. Watermark Pros made that dream a reality. It came out exactly as I hoped it would and the results are simply amazing. Chris and his team simply cannot be beat when it comes to getting what you want and getting it done right. I research and reviewed more than 8 different pool companies before deciding on Watermark. They will likely not be the cheapest but you will definitely get what you pay for. This goes beyond just materials and labor. There are so many moving parts to getting a pool remodeled and what you really want is someone who has a first-rate crew and someone you can contact when you have questions or issues. Chris at Watermark is that man. Several of the other competitors could not even be bothered to return my calls. Other companies actually came up to do a quote on the work and then would never be heard from again. I figured that, if I had to fight with them just to get an idea of the cost, they would be gone when it came time to resolve an issue or address a problem. That will not be the case with Watermark. First, as described above, you have Chris. He is friendly and willing to answer your questions. Not once did he ever fail to reply to a text or email. Not once. That is simply unheard of in this industry. Communication is everything and he has that mastered. He makes recommendations based on his experience but will listen and recalibrate based on what you want. Second, his crews are the best in the industry. Mario is the mason and his skills are unparalleled. You will see his named mentioned in many other reviews of this company and there is a good reason for that. He is simply fantastic. He was on time everyday and worked relentlessly to get things perfect. He is a true artist and he has perfected his craft. No shortcuts were taken, no corners were cut. He hand picked the best stone for the coping and his tiling came out perfect. Third, Chris has specialty crews to get any aspect of your project completed. He brought in a special group to hand-build the new shelf to house the deck jets. They nailed it and it came out exactly as I had envisioned. He also provided an excellent team to handle the re-plaster. Again, the results were simply awesome. Once the plastering was complete, he had a group of pool technicians ready to go to make sure the startup of the pool went smoothly. Every phase of the project came out perfect. Any issues that popped up were immediately handled by Chris and his team. Perhaps my project is rare in that we never hit any major snags and never fell behind. I cannot help but think that, had I hired someone else, those snags and delays would have been commonplace. I paid the little bit extra to get the best and that is exactly what I got. Hire these guys. You will not regret it. read more

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Chris and his team recently replaced the coping on our pool. Chris is extremely communicative, open and transparent. He walked us through the project and all the contingencies that might happen. His estimate turned out to be spot-on. His team arrived on time every day and the work is just excellent. We couldn't be happier with the final product. The pool looks 10x better. If you are thinking of renovating your pool, I would highly recommend Watermark Pros. read more

Chris was quick to get back to me on an estimate to add a heated spa to our existing pool. He's friendly, detailed, and responsive. I wish I had a Chris for every trade! read more

I really can't say enough good things about Chris and the team. They are honest, attentive and did an amazing job. I was thoroughly impressed at the way the different crews executed their respective portions and how clean they kept our yard when they were doing a very messy project. I highly recommend! read more

Watermark Pros - Finished Hydrazzo in pacific blue - Pool & Hot Tub Service Near Me - Austin, Texas

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Chris and his team at Watermark Pros were simply amazing. I chose to work with Watermark Pros because of the perfect Yelp rating. I wanted a "no hassle" experience and that's exactly what I got. I worked initially with Chis through email and pictures in May. I was not in a hurry and wanted the pool available most of the summer. We narrowed down some ballpark pricing first, then a firm price in June. Chris was extremely patient, flexible and helpful throughout the entire time. In late July I contacted Chris and asked if he could start on Aug 17 and he agreed. His first crew removed the old plaster to the concrete, then applied new a layer of new concrete . Day 2 also included a tile cleaning and treatment that made the 2 rows of tile look new. Next they split the old single drain into two for improved safety. Exposed and corrected a few rust spots. On the 7th day (delayed 1 day for rain) a crew showed up with the plaster truck. It was amazing to watch. It dried, then acid washed, then 24 hours to fill. The pool was maintained for the first 5 days thru Chris and ready to swim by Labor Day weekend. Work was continuous except for 1 day rain delay. Chis would always stop by to check progress and on his crews, and do inspections. He'd text when he was on his way so I could talk to him if I needed. He has an amazing crew that tried to minimize their impact of being here. The ***** Yelp rating is 100% justified. Thank You Chris and team! read more

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Chris was great to work with in that he was knowledgeable, insightful, and helpful, while at the same time never giving you feeling that you were paying for something that wasn't needed. With multiple friends and neighbors experiencing (very) long delays and additional costs with their pool projects working with other vendors, I was hesitant to do a pool project at all. Chris and the team and Watermark Pros finished the job earlier than expected and right on budget. Best of all, the pool looks fantastic! I have no problem recommending Watermark Pros to anyone that needs pool repairs. read more

We hired Watermark Pros to remove extreme calcium build up from the stone and tile of our pool and spa. We had tried many things ourselves to remove the unsightly stains and nothing worked. We are beyond pleased with results of the work done by Watermark Pros!! In addition to the work, we received top notch, professional service. We were provided a written quote of the price, scheduling was easy, the crew showed up promptly, and cleaned up after the work was performed. Highly recommend this company! read more

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Yelp, I need more stars for this amazing company. I purchased my home in 2010 and it had these weird stains on the spa, above the water line. Add nine more years of hard water and I was at my wit's end. As one does, I took to YouTube for home remedies... I tried them all, and they all failed. In sad desperation, I contacted my "pool therapist" Nathan at Patriot Pools (also five stars) and he recommended Watermark Pros. Chris, the owner, came over and admittedly looked a little nervous when he saw my scale buildup and the weird stuff on the spa. A couple of days later I had a quote that seemed very fair. Fast forward to today and the crew arrived promptly and got to work. Miracle of miracles my pool looks new, as I imagined it did in 2004 when it was installed, and the tile has been sealed which should slow down the ongoing revenge of our hard water. Chris and his team are beyond excellent. My tip if you are doing this in the winter is warm up the pool, even in waders this is not a fun experience when the water is 60 degrees. I wish I had thought of that. As other reviewers have said, worth every single cent and I wish I had done it sooner. read more

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I can't say enough positive things about Chris Papes and Watermark Pros. Chris is a man of his word. His crews show up and are respectful of your property. We are so pleased with the resurfacing, retiling and coping replacement for our pool. Chris did what he promised and was overseeing the project every step of the way. He is responsive and respectful, and is just a top notch person. He takes great pride in his work and the results show that. I highly recommend Watermark Pros. read more

Chris at Watermark Pros was selected to remove calcium deposits from our 5+ year old pool tile. We got two other proposals and selected Watermark because they had the most experience (14 years), were able to schedule the project the soonest, and were the most affordable. His team of three techs arrived around 9AM and were finished cleaning up about noon. They were obviously well trained and Casey explained the process from the start to finish of the work. They used sealer on the tile that beads up and hopefully delays calcium build up for awhile. I will definitely call Watermark Pros when the pool tile needs to be cleaned in the future. read more

Chris was patient and answered all my questions with explanations and recommendations. He gave me options on whether or not to have the waterline tiled replaced. And options on the new pool surface (plaster vs quartz vs pebble) and the costs of each. He told me how long each step would take and what step was next as the job went along. I had some customized tiles cut for the waterline tile and the part that was cutout was used as marker tile in the floor. He had never done that before and checked with his tile guy to make sure it was possible before the work started. Mario, his tile guy, did a fantastic job setting the tiles so that the cutout pieces came out great as marker tiles. The tile and plaster work done was OUTSTANDING ! He was very quick to reply to all my many emails. This morning my regular pool service guy came by to start the "new pool startup" work that is required. He made a point of telling me how great a job was done and told me that he normally finds spots and streaks in the work, but found NONE in my pool. He told me he was very impressed and that they had done a great job. read more

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If you are looking for help with your pool remodel/update, I highly recommend getting a bid from Chris at Watermark Pros. He is an incredible communicator and team leader, his crews are outstanding and responsible, and the final job--from new coping, tile, and plaster with professional start-up--will be first class in every way. We have had an amazing experience throughout the entire process. Chris will be fair with pricing and completely transparent regarding scheduling the various components of the job. Everyone we worked with at Watermark Pros takes pride in making your pool shine like new. The transformation will be a revelation; you will actually love your pool again! read more

Watermark Pros is clearly the very BEST in this industry there is. A previous review by Bill W. says it all in detail and we found every single thing he said to be absolutely true. Chris did us a big favor by taking on our project since we were far out from his normal service area, and we really appreciated it a lot. We did a gorgeous plaster called JewelScapes that is glass beads and it turned out beyond our expectations. His crews are fantastic and excellent at every aspect of their work. They not only are experts, but clean up very nicely daily and very respectful of your property. Chris oversaw every single aspect of this project, was here almost daily, even as far out on the lake we are. He is a former home builder, so extremely knowledgable about everything there is, in addition to knowing everything there is to know about pools. We were well informed each step of the way and have also ended up with a new friend in Chris. We cannot recommend him and his company enough. You can't go wrong hiring Watermark Pros for your project. read more

When I moved to Austin in May 2014, the pool at my house needed a lot of repair and renovation. Watermark Pros were recommended for the tile and stone cleaning around the pool. They also "biocleaned" the coping stones we weren't replacing, and then sealed everything once the replaster and repairs were finished. Chris and his team did a terrific job, making sure first that the bioclean would work, and then finishing the job as soon as the replaster was done so that the stone cleaning could be preserved. Chris was quick to respond to my emails, answered all of my questions thoroughly and coordinated with the replaster and pool maintenance companies to ensure that everything was seamless. This went a long way toward reassuring me about the job. I am happy to recommend them without reservation! read more

Our recently remodeled pool deck tiles were already cracking and the mastic shrinking between the coping and the deck. I was having difficulty finding somebody even to look at the issues until Chris and his team came over and took on the job. They reseated and regrouted the tiles, as well as replaced all of the mastic around the pool with a superior product. The pool deck looks better than I've ever seen it. Needless to say, I wish I was aware of them earlier so they could have done the remodel originally. read more

I called these guys after searching the web and seeing thier good reviews here on Yelp. I was not disappointed. They did a great job cleaning up my tile, water fall stone work and restoring the mastic. If you want your pool's tile to look like new again give them a call! read more

We hired Chris and his crew to plaster our pool and change the coping stone. We could not be happier!!! Chris is very friendly, caring and personal. He takes pride in his projects. Always on time and prompt to answer any questions you have. He came to meet us several times during this project to help us understand the process. He also helped us on picking colors of tiles, coping stones, etc His crew were very professional and punctual. The pool looks amazing now!!! The price is great!!! Thank you Chris. We will certainly call you again in the future for our pool projects. read more

I highly recommend Watermark Pros for pool re-plastering. Our 20-year old pool now looks beautiful with a lovely color and very smooth surface, and working with Chris Papes and Watermark Pros was a pleasure. Here are a few details that made this project so successful: * Chris met with us to discuss plaster options and project timing. He followed up quickly with a competitive proposal that included several options and was quick to respond to any questions I had. * Chris checked in during and after the project to make sure we were happy with the process and results. * Chris provided good suggestions about tiles (which we did not end up replacing) and helped us achieve some "bling" by adding shell to the plaster. * Chris helped us understand the "startup process" and found a service provider that could bridge the gap between the re-plastering and normal weekly maintenance. I felt like a valued customer the whole time I worked with Chris and Watermark Pros and would call them again for any project! read more

Watermark Pros just completed my total resurfacing of my pool including all new coping, tile and pebble tech bottom. Mario is a stone expert. His skills are unbelievable! Wow! Watching the project from start to finish was amazing. The resurfacing guys were amazing and the finished pebble tech was sculpted to perfection! Chris the owner was so great to work with. He was not only available every time I called and asked a question, he was at the job site the entire resurfacing of pebble tech as well as checking on the other processes almost daily throughout the entire job. Thanks Chris for all your hard work. You and your team ROCK! Donna read more

We've worked with Chris and really appreciate his professionalism and options. His work is gorgeous! And diverse - he is well worth the time and money. read more

I highly recommend Watermark Pros if you need to clean calcium deposits on your pool tile. They were very flexible on scheduling, and the crew did an amazing job. Our tile looks like it was just installed. Plus they put a sealer on and shared tips on how to keep calcium deposits from building up. A big thanks to Chris and team! read more

I hired Chris to redo a 30 year old pool that needed a lot of work. He came out, provided a quote, and was very informative about what to expect. They started the project right away and it ended up turning out much better than I even expected. His guys were here everyday, always on time, and did top quality work. I would definitely recommend Watermark for any pool repair/replacement projects. read more

Excellent, professional, efficient. The crew restored our 5 yr old glass pool tiles back to new. The white build-up is gone. Much needed service was an investment, but we couldn't get the deposits off ourselves so these pros handled it in just a few hours. I should've hired them 2 years ago. If you're thinking about hiring Watermark, just do it. read more

Watermark Pros - AFTER - Pool & Hot Tub Service Near Me - Austin, Texas

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The folks at Watermark Pros did a great job on our replaster. Our pool was in pretty bad shape and they did a great job of prep, replastering, and support after. They also cleaned our tile so they look like new and reset some stones that were loose around our spa at a reasonable price. Pool looks like new! read more

Excellent experience from start to finish. What we thought was going to be a daunting and stressful process, ended up to be completely easy, and actually enjoyable! Chris made sure that we were aware of the schedule and the work being done. He was onsite to monitor everything. His crew was wonderful! Mario is a rockstar! Neighbors have inquired about the work being done, and I have recommended Watermark Pros to them. I'll miss seeing them in the backyard.... read more

Chris, Isaac & crew did an excellent job removing all the calcium buildup from our Oklahoma stone & blue pool/spa tiles. The team was meticulous, professional and courteous. They thoroughly cleaned the area, vacumed the pool, did a backwash and left us with a beautiful pool that looks like new again! I highlly recommend Chris and his company. read more

On time. Really great job removing calcium buildup and sealing our Spa. Totally satisfied.

When my son dropped a beer can into a PVC pipe in our pool overflow tank I had a panic attack because I was hosting a pool party in a few days. I called Ryan and let him know my situation and he saved the day by getting someone over right away! I can't thank Ryan and his crew enough. And....the repair was much less than I expected so that was a double bonus! read more

Chris and his guys did a wonderful job on our pool. It looks great. More importantly, they get an A+++++ for the customer service. Top notch. read more

My pool is about 6 years old. Given the hard water, there was a lot of unsightly calcium build-up on the walls and stone. I initially tried to clean it up myself, but quickly knew I was in over my head. I called Chris from Watermark Pros about 2 months ago. He came out and gave me a quote and explained what would be done. This past week, his team came out to my house. They arrived around 8:30am and finished around 1:30pm. Chris even stopped by and took some pictures and chatted with me about the process. The guys did a terrific job and the pool looks great. They told me to leave the pool filter and vacuum running and call back if there was any particulate on the floor once it settled. I called back the next day and the following day they were promptly at my house at 8:30am to clean the rest of it up. Just a flawless experience and perfect customer service. I didn't shop around for multiple quotes, but with this level of service and the outcome, I am extremely happy and will definitely be using Watermark Pros, if needed, in the future. read more

Chris and his men did an outstanding job restoring the stonework around our pool, waterfall and spa. Chris always arrived on time and communicated with us throughout the process. We couldn't be happier with their work and highly recommend them! read more

We had searched diligently for someone who could help us get rid of the calcium deposits that had built up on our 4 year old pool tiles. Our pool tiles had turned white from the calcium and discolored the original blue color tile. Then we found Chris. Chris is the most ethical and honest person we have come across in our 5 years in Austin concerning work needing to be done on our home. He was very fair with the pricing of the calcium removal needed and sealant bid given. He also went out of his way to help us find and even order, not to mention deliver the correct sealer for our Leuder stone pool surround that desperately needed attention, although we wanted to to do it ourselves. Chris's team is very efficient, professional, and does a great job. read more

Chris and his team did a beautiful job restoring the tile on my pool. They were on time, professional, and payed attention to the details. They made sure to clean up before leaving without asking, a sign of true professionals. If you need the deposits that the sun and water leave behind on your tile or stone, or "anything done" as Chris says, these guys are the one's to call. Thank you! read more

I hired Watermark Pros to resurface my pool and replace the skimmer. Chris and his guys were outstanding! Chris is very professional and trustworthy. He gave a detailed bid and a competitive price. His communication is very good and he frequently updated me on the progress and what steps were next. The guys that did the work were also very nice, clean and professional. The pool turned out great and we couldn't be happier with the finish. I highly recommend this company. read more

Chris and his team are the best. I needed to have my 19 year old swimming pool replastered, tiles cleaned as well as the Kool Deck cleaned and sealed. Not only did they provide a very competitive bid, they started the job quickly and stayed with the job until it was complete. Also, I was experiencing rust problems around some tile in the spa - they chiseled out the tile, clipped the metal back, and resurfaced beautifully. Chris' team are experts, very clean, upbeat and professional. They really seem to enjoy their job and it shows in the quality of their work. I could not be happier. Chris has followed up multiple times to make sure everything is still doing well. I will only use Waternark Pros in the future! read more

Watermarkpros were great. They took care of 10+years of hard water deposits on my pool tile. The tile looks just like it did when pool was built. Chris squeezed me in and got me taken care of in good time. He was on time and cleaned up the area. I highly recommend Watermarkpros! read more

Chris and his Watermark Pros crew exceeded our expectations. He is as professional and personable as he is honest and reliable. His product knowledge was a big help to us in selecting materials, colors, finishes, steps and procedures that would follow, etc. He prepared and re-plastered our 20+ year old white plaster pool with Wet Edge Luna Quartz finish in Bermuda blue color. He replaced our very dated brown tile with Taormina blue/brown wall tile. It is beautiful. Mario, his tile man, is truly an artist. In addition to Mario, all the Watermark Pros crew were hard working, diligent, detailed craftsman. It was very obvious that they took pride in their workmanship. We also used Patriot Pool & Spa to replace all of our pool equipment and re-piping. Chris recommended that we use John at Pristine Pools for our "new plaster start-up and chemical balancing service", which I'm very glad that we did. Consequently, we now use Pristine Pools for our monthly service. I mention this because Chris knows these owners at Patriot Pools and Pristine Pools, and therefore good communication resulted in a smooth transition to the completion of our entire pool project. He was always on time and followed up with emails, texts, visits, or calls. Chris has a strong construction background, and it showed in the amount of detail that he included in his proposals and billing invoices. Lots of transparency. His work ethic really shines in his finished product. This pool is gorgeous! Chris and his Watermark Pros crew exceeded our expectations. read more

Watermark Pros is Chris Papes. He is the owner and is personally involved, as in on-site, for every step of the process. He has an outstanding crew that know what they are doing. We bought our house February 2017 and the pool was in bad shape. The previous owner, instead of plastering it, had taken the cheap way out and painted it. The water was cloudy with dissolving paint, and there was no circulation. It wasn't appealing to swim in. I interviewed several pool resurfacers, and Chris stood out. He told me exactly what was wrong with the pool, gave me several price options depending on how much I wanted to spend, and was very professional and easy going. It was a Gary pool built probably 30 years ago. Gary pools of that era were structurally solid, but they had poor circulation. I chose the option where he unclogged the bottom drain and put in another drain 3 feet away from it. A law says you have to do this to all new pools now because a child got caught by the suction on a single drain and the suction was so strong her parents couldn't pull her off of it. Having two bottom drains 3 feet apart solves this problem. He cleaned out out the Polaris pipe, the skimmer pipe, the two existing returns, and added two returns on the far side of the pool. He also added another check valve to the plumbing which keeps the water in the pipe after the pool pump is It turned off, so that the pump starts faster and works less at getting it started. This was a LOT of old plumbing repaired and new plumbing installed. It turned out beautifully. Perfect plastering. And the circulation is like a dream: four separate returns and if I turn the nozzles facing up it looks like a circulating spa. Having never owned a pool before, I had a lot of questions, and Chris answered all my questions (some of them he answered several times because I was not a quick learner) very patiently and professionally. When I thought there was a problem, he would be here quickly. And he worked with Pristine Pools (another business I recommend) on the bring up. It has been almost 8 months and I have not found a real problem yet. If I do, I am confident that Chris will come out, explain it to me, and fix it. If you want your pool to be beautiful and to have great circulation, which keeps the water clean and fresh, Chris is your guy. read more