Our experience with Cascade was professional and went above and beyond out expectations during the…read moreentire process, including pool maintenance support after the project is done! Shane worked with our wishlist, budget, and backyard to come up with a custom design that was more than we dreamed of. We got estimates from other companies, but the designs were generic and did not fit our yard and house the way Shane's did. Shane had great ideas and concepts that he worked with to create a perfect design. We started wanting a pool only, and by the end we had a beautiful covered patio that extends our outdoor living space into the pool decking. The construction process was just as smooth as the design. Communication with Shane was always prompt, thorough, and professional. He returned every call within less than an hour, and answered all of my many questions. He kept us in the loop on every step, and let us know what workers would be at the house and when. There were a few minor issues/changes during construction and Shane was helpful in fixing the situation. The solutions we agreed on were even better than the original design! At the end of the process, we were very happy that we went with Cascade. We are constantly stopped by our neighbors to compliment us on the beautiful new addition. The construction process went as smoothly as possible and we ended up with an amazing finished project that my husband and I enjoy every night. Cascade goes out of their way to make their customer happy and puts all of the finishing touches on their product to make it stand out!

Jason and the team have been building pools for ever and you can tell. They run a tight ship! From…read morethe initial design to the final walk through the CCP team delivered. We are very pleased with our pool and would 100% use them again without a doubt.

Watermark Pros reviews are top notch and there is a reason for that. THIS the company you want to…read moredo your pool remodel. It is that simple. I contracted Watermark Pros to handle a complete make-over for my nearly 20 year-old pool. I not only wanted to give the tile, coping and plaster a face lift, but I had a vision of really making things pop by adding a wall of lighted jets along the backside of the pool. Watermark Pros made that dream a reality. It came out exactly as I hoped it would and the results are simply amazing. Chris and his team simply cannot be beat when it comes to getting what you want and getting it done right. I research and reviewed more than 8 different pool companies before deciding on Watermark. They will likely not be the cheapest but you will definitely get what you pay for. This goes beyond just materials and labor. There are so many moving parts to getting a pool remodeled and what you really want is someone who has a first-rate crew and someone you can contact when you have questions or issues. Chris at Watermark is that man. Several of the other competitors could not even be bothered to return my calls. Other companies actually came up to do a quote on the work and then would never be heard from again. I figured that, if I had to fight with them just to get an idea of the cost, they would be gone when it came time to resolve an issue or address a problem. That will not be the case with Watermark. First, as described above, you have Chris. He is friendly and willing to answer your questions. Not once did he ever fail to reply to a text or email. Not once. That is simply unheard of in this industry. Communication is everything and he has that mastered. He makes recommendations based on his experience but will listen and recalibrate based on what you want. Second, his crews are the best in the industry. Mario is the mason and his skills are unparalleled. You will see his named mentioned in many other reviews of this company and there is a good reason for that. He is simply fantastic. He was on time everyday and worked relentlessly to get things perfect. He is a true artist and he has perfected his craft. No shortcuts were taken, no corners were cut. He hand picked the best stone for the coping and his tiling came out perfect. Third, Chris has specialty crews to get any aspect of your project completed. He brought in a special group to hand-build the new shelf to house the deck jets. They nailed it and it came out exactly as I had envisioned. He also provided an excellent team to handle the re-plaster. Again, the results were simply awesome. Once the plastering was complete, he had a group of pool technicians ready to go to make sure the startup of the pool went smoothly. Every phase of the project came out perfect. Any issues that popped up were immediately handled by Chris and his team. Perhaps my project is rare in that we never hit any major snags and never fell behind. I cannot help but think that, had I hired someone else, those snags and delays would have been commonplace. I paid the little bit extra to get the best and that is exactly what I got. Hire these guys. You will not regret it.

Chris and his team recently replaced the coping on our pool. Chris is extremely communicative,…read moreopen and transparent. He walked us through the project and all the contingencies that might happen. His estimate turned out to be spot-on. His team arrived on time every day and the work is just excellent. We couldn't be happier with the final product. The pool looks 10x better. If you are thinking of renovating your pool, I would highly recommend Watermark Pros.

Randy Herzog is the ONLY guy I would trust to build a pool for me--even if I had a million dollars…read moreto spend. A sweetheart of a guy, very knowledgable with great, skilled, dependable crews. My pool turned out flawless. Can't say enough about Randy!

We used Elite Pools to build our pool, spa, decking and propane fire pit. I have referred them to…read morenumerous friends because they are so fast, reliable and friendly. Randy is a top notch, experienced pool builder and won't steer you wrong. They made an error in the placement of my fire pit and immediately pulled it out and redid the whole thing at no cost to me. The small mistake was rectified so quickly that I almost didn't even notice it. You can count on them to make everything just right. Randy clearly takes pride in his work. His employees worked in the pouring rain for several weeks to make sure that we were on schedule. They were the nicest guys, too. Randy started our pool in mid-May and we were hosting a pool party on July 4th. Building a pool is a huge commitment. You can't go wrong with Elite Pools!

great service on a warranty repair. from inspection to repair to follow up, drake and his team…read moremade sure everything was repaired and working.

UPDATE: Add failing of the Limestone coping to the rest of the problems. See photos. Again, Cody…read morePools refuses any responsibility of the 5-year-old pool.

Hines Pool & Spa are an easy company to do business with. The gentleman who cares for the pool is…read morepunctual and explains everything to you that he is doing to maintain the pool. I highly recommended Hines Pool & Spa for you pool.

I was very disappointed to receive a service invoice from Hines Pool & Spa for a visit that I was…read morenever informed beforehand would result in a charge. Had I been told in advance that I would be responsible for a service fee, I could have made an informed decision about whether to proceed. My issue is not simply that I received a bill. It is that the cost was not communicated to me upfront. Customers should be told clearly when a service visit will carry a charge before that charge is incurred. Based on my experience, the lack of transparency around service fees was frustrating and has negatively affected my confidence in doing business with Hines Pool & Spa.

My pump motor didn't come on this morning. I called Lakeway Pool Maintenance around 11:30. By 3…read morePM they showed up and fixed the blown capacitor in less than 30 minutes at a very fair price, Kevin and Ryan are real pros who provided prompt, professional and friendly service. Even told me where I can buy a pool skimmer lid wrench. My daughter and grandson are here to help us celebrate our 50th wedding anniversary on Saturday. With everything shut down, the pool is the center of activity. Thanks to Gene for saving the day!

Called this guy like 5 times; spoke to him once. Just asked him to come by to look at it and give…read moreme a quote for the pool repairs I needed done. No return phone calls; zero follow-up to see if we could schedule. Worst customer service I've ever encountered.

Dallas always does a great job. Everyone has been fantastic. The technicians announce when they're…read morecoming and leave a email report of what work they did and if they notice anything that needs to be fixed they send me a notification and an estimate of the work. The fees are normalized so I don't get any surprise bills. Very satisfied customer.

Nate does a great job with our pool! We've been so happy with the quality of service from Aqua Pool…read moreCare. Nate goes above and beyond and is personable.

I bought my house in January 2013 but didn't move in until May 2014. During the time that I was…read morerenting it out, Justin and Aquatic Balance Pool did the maintenance on the pool. Justin was very good about keeping in touch with me about the condition of the pool, any needed repairs, etc. Once I moved in, I've worked with Justin on further renovation of the pool. He got me in touch with a plaster company, helped review my options, made recommendations, and basically held my hand the entire time. The final result was excellent: the pool looks terrific, and with the other renovations we've made, I expect to have excellent swimming for years to come. Justin's company continues to maintain the pool for me, and I appreciate their dedication and conscientiousness. I recommend Justin and Aquatic Balance Pool Services without reservation!

Great service! Always above and beyond. We are first time pool…read moreOwners, so Travis has helped us a lot and keeps the pool looking great. They keep us informed after each visit as to what was done to the pool...