Just had a very frustrating experience. Ordered incorrect…read morepart. Went back and forth over e-mail. Finally decided to throw out the parts vice paying for return postage and take a 15% restock fee. Hottuboutpost did make a reasonable offer to exchange the parts.

Ordered 8 days ago and none of my items have been shipped and no responses to my requests. Funny…read morething is after I posted this they reached out immediatly on yelp to ask for order #. Before I could respond the canceled my order instead of trying to ship something they sold.

Jason and the team have been building pools for ever and you can tell. They run a tight ship! From…read morethe initial design to the final walk through the CCP team delivered. We are very pleased with our pool and would 100% use them again without a doubt.

First, let me cut to the chase, I highly recommend Capital Custom Pools and Shane, the General…read moreManager! This is my first pool, so I came into this pretty uneducated and Shane was very patient with me during the entire project, explaining the process and what to expect. He is an extremely experienced pool builder and beyond professional and responsive. He makes you feel like you're the only customer he has and follows through even after the pool build is finished. If you want a high-quality gorgeous pool, you must hire this company. Builder Selection Shane and his staff were extremely patient as I tried to align the very differing proposals, breaking costs down as I requested. His proposal was easy to understand and was straightforward, not hiding costs in various categories as most of the other builders did. I felt I got a very fair estimate. While their proposal was not the lowest, I chose them because I felt very comfortable with Shane, his knowledge and he's just an overall really nice guy. Another reason I chose them was because he was the only builder to submit the design to our HOA without my even asking! He kept me informed as the process with them progressed. Design I already had a pool design done by another builder but wanted to get estimates from other builders. I called five and Shane was the first to to respond. We met that week and I was very impressed by his professionalism. He looked at our design, asked really good questions about the pool and how we thought we would use it. He also made some suggestions that had to do with the actual usability of the pool. He took the paper based plans and some screen shots and recreated the design using his own pool design software. We had several design meetings either at his office or at my home. He patiently tweaked the details as well as the bigger things until we were satisfied with the design and the materials. Build Shane managed this project like clockwork and the only time the progress slowed down was due to weather. He kept me informed of who was coming when and what was expected to be accomplished in that given time. His contractors were very skilled, polite and was respectful of our property. The project wasn't trouble free by any means but at each step, Shane oversaw the work being done, making changes either at my request or because he wasn't satisfied. None of which were charged to us. Shane and his staff were so responsive to all of my questions, concerns and me calling him and telling him that one of the pool walls wasn't being done to design, he stopped the work and redid it to design. There's so much more to write but that would make this review too long to want to read. Our pool is amazing and we're extremely happy with the result. Also I didn't feel that once the pool was finished Shane would disappear. In fact, he's still very responsive when we have a question or trouble with the equipment. I would highly recommend Capital! Shane and his staff are honest, knowledgeable, demand high quality from the contractors and I can't say enough about their responsiveness.

Quick and easy. Reasonable quotes. They replaced my failed Paramont UV2 sanitizer with a Pentair…read moreIC40+ salt water generator

Great job and very professional. They used the correct parts and had the job done very quickly…read more Will use again.

I switched pool companies after the communication and scheduling fell apart. Like a lot of people…read morehere, I read the reviews and called. My service manager is Bobby, and he is training a whole crew in preparation for summer I imagine. Bobby is straight forward, efficient, welcomes questions, explains things and if you tell him something isn't quite right, he resolves it. Communication is terrific from Patriot. Sure, you get a standard readout of the service, but there will also be notes from the team answering your question, recommendations, etc. Sure, I'm new, only 2 months with them, but so far, stellar service.

Switched companies ..never showed up when they said ..multiple calls ..ruined pool ..currently have…read morea different pool drain our pool $500 .Will Never recommend ever

Darnell Pools took on the job of making our tiny back yard into a fun and family oasis and they…read morecrushed it. We absolutely love our pool, the cabana, and our refinished porch. It's become a gathering place for friends and family. We chose Darnell over some of the larger companies because we liked the idea of communicating directly with the owners. We had a few hiccups along the way, as all projects do, but Lexi and Bill were always over-the-top with their communication. Multiple times, Bill would drop what he was doing to make his way to our house to solve the problem himself. We made a lot of changes along the way, and they not only adjusted to our demands, but were incredibly flexible and made our overall experience great. I would highly recommend Darnell Pools if you are looking to vastly improve your backyard.

We are so happy with our amazing pool from Darnell Pools. The design is exactly what we wanted and…read morewe loved all of the design suggestions that Bill Darnell had, such as adding an extra bench in the deep end, and a full length bench along the entire Baja shelf which has become our favorite part of the pool. The process from clearing the grounds to completion was much faster than we expected. We love hosting pool parties and the Darnell team made sure that we hit our deadline of having the pool completed before Memorial Day weekend so we could host a pool party for our family and friends! The pool equipment is very easy to use! I control the pool lights, bubblers, spa heater, etc. all from an app in my phone and I love it!

GBIV Designs did an incredible job transforming our backyard. We have a challenging lot with a…read moregrade that slants both left to right and down away from the house, and while every other builder showed us basically the same basic design, GBIV created a unique design that fits the space perfectly. Their vision was far beyond what anyone else proposed, resulting in a pool that feels truly custom to our property. Their estimate for the completion timeframe was exactly right, which we deeply appreciated. The team was always available to answer our questions and consistently went above and beyond to ensure we were happy.

We're very happy with our pool, waterslide, and outdoor living area. GBIV did a great job - and…read morethey have been very responsive since the build was completed last year, helping us handle any issues or patiently answering questions we've had about maintenance and equipment. We have and would continue to recommend GBIV to our neighbors.

Top notch quality work and the best service from experienced pool professionals. This is a second…read moregeneration family owned and run business that gives great service after the sale, just as good as before your build. Their pricing is reasonable and very competitive for the current market. They specialize in service which in our changing times is a commodity and sometimes hard to come by. Inquiries and calls are returned promptly because they know where their bread is buttered. Call Paradise Pools and Spas for all your backyard aquatic needs. My family is sure glad that we did!

So happy we chose the Paradise Team to build our pool. Keith's design fit our backyard perfectly…read more Less than 45 days from start of digging to completion with constant supervision by Logan, the owner, and Brian, PM. Although there was some changes along the way there was no change orders/ additional cost. Logan, Keith and Brian were all great to work with.

What an amazing company and group of employees!! From start to finish, there is not one single…read morecomplaint. The explanation of what would occur to correct our pool problems and remodel, left no unanswered questions. And if we needed to make contact with Luis, he responded immediately. The price was super reasonable. The employees were amazing. They worked hard even in this 100 degree weather. They rested during their lunch and went right back to work--no wasted time ever. They cleaned up at the end of each day and were super polite and professional when we did approach them about anything. We are extremely grateful to them for completing this job in a timely manner and are excited to enjoy our new remodeled pool. Don't hesitate-you can't possibly find anyone better to do your job.

I would highly recommend Kingz Pool Services. I recently hired Kingz Pool to remodel my swimming…read morepool including replaster, replacing old lights with new LED fixtures, installing new tile, and repairing leaks in the spa. Luis, the owner, was incredibly helpful in explaining the process and working through options to stay on budget. I really appreciated how responsive and communicative he was during the remodel. He delivered what they said they were going to do in the timeline promised. His team showed up on schedule, and worked efficiently and professionally. Before choosing Kingz Pools, I reached out to several other contractors but either never got a call back, they didn't show up, or their bids were not reasonable. Kingz Pools provided a fair estimate, stuck to the agreed timeline, and delivered exactly as promised. If you're considering a pool remodel, I highly recommend giving Kingz Pools a call. They truly delivered a top-notch experience from start to finish and the pool remodel looks great!

Super responsive, helpful, and has done a great job for us. Kiwi repaired our pool about 8 months…read moreago and provided great service. Most recently we needed assistance with our hot tub and they helped guide us to the solution without even having to come for a repair. Amazing! I highly recommend Kiwi. They are honest, prompt, and great at what they do.

Quick service response, knowledge, and fair price. Prompt execution and quality of work.read more