We purchased a hot tub motor from Hot Tub Outpost. At the beginning things seemed not right, the…read moreFederal Express tracking was canceled. I sent an email and a message on the website . An answer and resolution was provided quickly. The motor has been received.

I talked with somebody on the phone last week and he said he will check if the order will fit my…read morehot tub with somebody from parts no updates. Then I call Monday and I asked the somebody if this part will work with my hot tub. That person said there is no way he can verify if the part will fit. Then I asked him to ship the item, and he said it will ship the item. I'm checking today still no update in regards to the shipping of the item. I called today on 2 different department nobody picks up the phone. It is very unprofessional how you guys are dealing with orders. I know is not an expensive item, but you guys still should do better. This was an urgent matter to fix the hot tub now who knows when I will even get the part or if it was even shipped.

Jason and the team have been building pools for ever and you can tell. They run a tight ship! From…read morethe initial design to the final walk through the CCP team delivered. We are very pleased with our pool and would 100% use them again without a doubt.

First, let me cut to the chase, I highly recommend Capital Custom Pools and Shane, the General…read moreManager! This is my first pool, so I came into this pretty uneducated and Shane was very patient with me during the entire project, explaining the process and what to expect. He is an extremely experienced pool builder and beyond professional and responsive. He makes you feel like you're the only customer he has and follows through even after the pool build is finished. If you want a high-quality gorgeous pool, you must hire this company. Builder Selection Shane and his staff were extremely patient as I tried to align the very differing proposals, breaking costs down as I requested. His proposal was easy to understand and was straightforward, not hiding costs in various categories as most of the other builders did. I felt I got a very fair estimate. While their proposal was not the lowest, I chose them because I felt very comfortable with Shane, his knowledge and he's just an overall really nice guy. Another reason I chose them was because he was the only builder to submit the design to our HOA without my even asking! He kept me informed as the process with them progressed. Design I already had a pool design done by another builder but wanted to get estimates from other builders. I called five and Shane was the first to to respond. We met that week and I was very impressed by his professionalism. He looked at our design, asked really good questions about the pool and how we thought we would use it. He also made some suggestions that had to do with the actual usability of the pool. He took the paper based plans and some screen shots and recreated the design using his own pool design software. We had several design meetings either at his office or at my home. He patiently tweaked the details as well as the bigger things until we were satisfied with the design and the materials. Build Shane managed this project like clockwork and the only time the progress slowed down was due to weather. He kept me informed of who was coming when and what was expected to be accomplished in that given time. His contractors were very skilled, polite and was respectful of our property. The project wasn't trouble free by any means but at each step, Shane oversaw the work being done, making changes either at my request or because he wasn't satisfied. None of which were charged to us. Shane and his staff were so responsive to all of my questions, concerns and me calling him and telling him that one of the pool walls wasn't being done to design, he stopped the work and redid it to design. There's so much more to write but that would make this review too long to want to read. Our pool is amazing and we're extremely happy with the result. Also I didn't feel that once the pool was finished Shane would disappear. In fact, he's still very responsive when we have a question or trouble with the equipment. I would highly recommend Capital! Shane and his staff are honest, knowledgeable, demand high quality from the contractors and I can't say enough about their responsiveness.

American Spa and Pool - Pentair Warranty Service…read more Dale from American Spa and Pool is fantastic. My wife and I always have a great experience whenever he handles our Pentair warranty service. He's friendly, professional, and gets straight to work. His knowledge of Pentair products is outstanding, and he consistently diagnoses issues correctly the first time. I appreciate that he explains the problem, answers my questions, and doesn't mind me watching him work. He kept me informed throughout the entire repair process, which gave me total confidence in the service. American Spa and Pool continue to deliver excellent support, and Dale is a big reason why I highly recommend them.

Great job and very professional. They used the correct parts and had the job done very quickly…read more Will use again.

These guys have 5 stars for a reason. They may not have "revolutionized" pool care- but they are…read morethe most efficient and effective team assembled in Austin. They do everything, and they do it well. They are transparent and extremely responsive. For your $, you could not get a better service. Thanks so much, Patriot.

I'm kind of baffled by all the positive reviews for this company. We have had consistent problems…read morewith Patriot since not long after we started using them in 2022. The weekly pool service is generally fine, but if anything goes even remotely wrong (which it will because they're scaling rapidly and training new folks), Patriot is nowhere to be found. In the time we've been using them, they've incorrectly cleaned our filter twice, stained our white pool tiles, and caused our skimmer to operate incorrectly. It has been pulling teeth to get them to return to fix it - many calls over many weeks, and at present, our skimmer and pool tile are still not resolved. In the case of the skimmer, our pool has an in-ground cleaning system and generally stays crystal clear throughout the spring months. Twice now, Patriot has come to clean the filter, and the skimmer has stopped operating immediately after. The first time, a tech returned a week or so later and told us their filter crew had forgotten to switch something to do with the skimmer back on (it was immediately fixed once he corrected it). This time, it stopped operating correctly immediately after the filter-cleaning again (same timing, same issue) and Patriot (after failing to return our calls, then sending people who weren't trained to investigate or resolve the issue three separate times) is telling us there's nothing wrong. This has been going on for well over a month at this point, and apparently we're going to need to pay someone else to come out and fix it. In the case of the pool tile (see pics below) Patriot acknowledged fault for the issue, and tried a number of tactics to resolve it, none of which worked. So it seems we're stuck with the stains. There are lots of pool companies in Austin. I'd recommend you go with a company that stands behind their work and fixes their mistakes.

We recently completed our pool project with Darnell Pools and couldn't be happier. Lexi and Bill…read moreworked collaboratively with us start to finish. Our backyard had some elevation challenges and they were both very creative in designing a gorgeous pool for us that was exactly what we wanted. The team was so easy and friendly to work with, highly transparent, and ensured a quality build.

Darnell Pools took on the job of making our tiny back yard into a fun and family oasis and they…read morecrushed it. We absolutely love our pool, the cabana, and our refinished porch. It's become a gathering place for friends and family. We chose Darnell over some of the larger companies because we liked the idea of communicating directly with the owners. We had a few hiccups along the way, as all projects do, but Lexi and Bill were always over-the-top with their communication. Multiple times, Bill would drop what he was doing to make his way to our house to solve the problem himself. We made a lot of changes along the way, and they not only adjusted to our demands, but were incredibly flexible and made our overall experience great. I would highly recommend Darnell Pools if you are looking to vastly improve your backyard.

GBIV Designs did an incredible job transforming our backyard. We have a challenging lot with a…read moregrade that slants both left to right and down away from the house, and while every other builder showed us basically the same basic design, GBIV created a unique design that fits the space perfectly. Their vision was far beyond what anyone else proposed, resulting in a pool that feels truly custom to our property. Their estimate for the completion timeframe was exactly right, which we deeply appreciated. The team was always available to answer our questions and consistently went above and beyond to ensure we were happy.

This is our second time working with GBIV designs, and we continue to be completely satisfied. They…read moreare responsive, pay attention to detail and complete projects quickly. Will definitely use again.

Top notch quality work and the best service from experienced pool professionals. This is a second…read moregeneration family owned and run business that gives great service after the sale, just as good as before your build. Their pricing is reasonable and very competitive for the current market. They specialize in service which in our changing times is a commodity and sometimes hard to come by. Inquiries and calls are returned promptly because they know where their bread is buttered. Call Paradise Pools and Spas for all your backyard aquatic needs. My family is sure glad that we did!

So happy we chose the Paradise Team to build our pool. Keith's design fit our backyard perfectly…read more Less than 45 days from start of digging to completion with constant supervision by Logan, the owner, and Brian, PM. Although there was some changes along the way there was no change orders/ additional cost. Logan, Keith and Brian were all great to work with.

I would highly recommend Kingz Pool Services. I recently hired Kingz Pool to remodel my swimming…read morepool including replaster, replacing old lights with new LED fixtures, installing new tile, and repairing leaks in the spa. Luis, the owner, was incredibly helpful in explaining the process and working through options to stay on budget. I really appreciated how responsive and communicative he was during the remodel. He delivered what they said they were going to do in the timeline promised. His team showed up on schedule, and worked efficiently and professionally. Before choosing Kingz Pools, I reached out to several other contractors but either never got a call back, they didn't show up, or their bids were not reasonable. Kingz Pools provided a fair estimate, stuck to the agreed timeline, and delivered exactly as promised. If you're considering a pool remodel, I highly recommend giving Kingz Pools a call. They truly delivered a top-notch experience from start to finish and the pool remodel looks great!

As everyone has noted - Luis is a pro! Super responsive, professional, with fair pricing.... work…read morewas right on schedule, within the estimate, and looks great! A total pleasure to work with.

Super responsive, helpful, and has done a great job for us. Kiwi repaired our pool about 8 months…read moreago and provided great service. Most recently we needed assistance with our hot tub and they helped guide us to the solution without even having to come for a repair. Amazing! I highly recommend Kiwi. They are honest, prompt, and great at what they do.

Liam did an excellent job - he responded quickly, figured out what was wrong, ordered the part and…read moretook care of the repair ASAP. Great customer experience and I'll call him again next time I need pool repair.