I had to write a review to get a response after ordering wrong parts and trying to get some…read morecustomer service. Unfortunate circumstances that I got charged 15% restock fee and correct parts were discontinued. Also had to pay return shipping.

Unfortunately, I feel a company often shows its true colors when it comes time to handle a simple…read morecustomer mistake. I placed an order for several items, including an ozonator, which arrived quickly and appeared to be new and in good condition. I have no complaints about that part of the transaction. However, I also accidentally ordered the wrong parts. When I contacted the company about returning them, I was surprised to learn that I would not only be responsible for the original shipping costs--which I can somewhat understand since the order initially qualified for free shipping--but I would also be charged a 15% restocking fee. The shipping charge is understandable. The 15% restocking fee is where I have an issue. If the parts are returned unused, unopened, and in resalable condition, charging an additional 15% simply because a customer made an ordering mistake feels less like recovering an actual expense and more like profiting from that mistake. Good customer service isn't only about how quickly a company takes your money and ships an order. It's also about how customers are treated when something doesn't go perfectly. Policies like this leave customers with the impression: "Make sure you never make a mistake when ordering from us, because we'll make a little extra money from you if you do." That's disappointing, especially when I had an otherwise positive experience with the initial purchase. A reasonable return policy builds customer loyalty. Adding multiple charges to a simple return does the opposite.

Our experience with Cascade was professional and went above and beyond out expectations during the…read moreentire process, including pool maintenance support after the project is done! Shane worked with our wishlist, budget, and backyard to come up with a custom design that was more than we dreamed of. We got estimates from other companies, but the designs were generic and did not fit our yard and house the way Shane's did. Shane had great ideas and concepts that he worked with to create a perfect design. We started wanting a pool only, and by the end we had a beautiful covered patio that extends our outdoor living space into the pool decking. The construction process was just as smooth as the design. Communication with Shane was always prompt, thorough, and professional. He returned every call within less than an hour, and answered all of my many questions. He kept us in the loop on every step, and let us know what workers would be at the house and when. There were a few minor issues/changes during construction and Shane was helpful in fixing the situation. The solutions we agreed on were even better than the original design! At the end of the process, we were very happy that we went with Cascade. We are constantly stopped by our neighbors to compliment us on the beautiful new addition. The construction process went as smoothly as possible and we ended up with an amazing finished project that my husband and I enjoy every night. Cascade goes out of their way to make their customer happy and puts all of the finishing touches on their product to make it stand out!

Jason and the team have been building pools for ever and you can tell. They run a tight ship! From…read morethe initial design to the final walk through the CCP team delivered. We are very pleased with our pool and would 100% use them again without a doubt.

American Spa and Pool - Pentair Warranty Service…read more Dale from American Spa and Pool is fantastic. My wife and I always have a great experience whenever he handles our Pentair warranty service. He's friendly, professional, and gets straight to work. His knowledge of Pentair products is outstanding, and he consistently diagnoses issues correctly the first time. I appreciate that he explains the problem, answers my questions, and doesn't mind me watching him work. He kept me informed throughout the entire repair process, which gave me total confidence in the service. American Spa and Pool continue to deliver excellent support, and Dale is a big reason why I highly recommend them.

Quick and easy. Reasonable quotes. They replaced my failed Paramont UV2 sanitizer with a Pentair…read moreIC40+ salt water generator

I switched pool companies after the communication and scheduling fell apart. Like a lot of people…read morehere, I read the reviews and called. My service manager is Bobby, and he is training a whole crew in preparation for summer I imagine. Bobby is straight forward, efficient, welcomes questions, explains things and if you tell him something isn't quite right, he resolves it. Communication is terrific from Patriot. Sure, you get a standard readout of the service, but there will also be notes from the team answering your question, recommendations, etc. Sure, I'm new, only 2 months with them, but so far, stellar service.

This company has repeatedly no-showed and given poor cleaning service. This particular week, we…read morefollowed their recommendation to replace the whole filter pump unit because they said the leak was on the housing. They left after repair with it not functioning correctly (air in the system which can damage unit) They came today for cleaning and left or just the same. I turned out off and guess what - leaking worse, not from filter. I assume this whole thing was to damage the new holler and blame us so they think they can charge us for yet another replacement whole unit next week. They are going to lose a customer of many years DO NOT HIRE THEM!

Darnell Pools took on the job of making our tiny back yard into a fun and family oasis and they…read morecrushed it. We absolutely love our pool, the cabana, and our refinished porch. It's become a gathering place for friends and family. We chose Darnell over some of the larger companies because we liked the idea of communicating directly with the owners. We had a few hiccups along the way, as all projects do, but Lexi and Bill were always over-the-top with their communication. Multiple times, Bill would drop what he was doing to make his way to our house to solve the problem himself. We made a lot of changes along the way, and they not only adjusted to our demands, but were incredibly flexible and made our overall experience great. I would highly recommend Darnell Pools if you are looking to vastly improve your backyard.

We are so happy with our amazing pool from Darnell Pools. The design is exactly what we wanted and…read morewe loved all of the design suggestions that Bill Darnell had, such as adding an extra bench in the deep end, and a full length bench along the entire Baja shelf which has become our favorite part of the pool. The process from clearing the grounds to completion was much faster than we expected. We love hosting pool parties and the Darnell team made sure that we hit our deadline of having the pool completed before Memorial Day weekend so we could host a pool party for our family and friends! The pool equipment is very easy to use! I control the pool lights, bubblers, spa heater, etc. all from an app in my phone and I love it!

We're very happy with our pool, waterslide, and outdoor living area. GBIV did a great job - and…read morethey have been very responsive since the build was completed last year, helping us handle any issues or patiently answering questions we've had about maintenance and equipment. We have and would continue to recommend GBIV to our neighbors.

GBIV Designs did an amazing job with our new pool and backyard. Bo and his team helped us navigate…read morethrough the ASR mess from a previous pool builder to building a beautiful pool/backyard that we absolutely love. The pool design was awesome and blow away our expectations when completed! The pool build did take a little longer than expected due to some unforeseen circumstances, but well worth the wait! We got to swim and enjoy the pool for part of the summer and into football season! Some comments we have received on the pool/backyard, "your pool looks straight out of a magazine" and " I feel like I am at a resort". Thanks, Bo and Team!!!....So many people to thank that had a hand in this from the very beginning. Our family truly appreciates everything!

This is a first rate business. Keith's design ideas and Logan's technical expertise are what drove…read moremy decision to use Paradise. That, and their willingness to work with the customer on concerns and timing. The design and execution of the project was pretty much flawless, and the finished product is stunning. Finally, during the project both Keith and Logan bent over backwards to help me work through the HOA approval process by answering texts and providing updated drawings etc.. Forget that "mountain" pool builder, use Paradise.

Top notch quality work and the best service from experienced pool professionals. This is a second…read moregeneration family owned and run business that gives great service after the sale, just as good as before your build. Their pricing is reasonable and very competitive for the current market. They specialize in service which in our changing times is a commodity and sometimes hard to come by. Inquiries and calls are returned promptly because they know where their bread is buttered. Call Paradise Pools and Spas for all your backyard aquatic needs. My family is sure glad that we did!

I could not be more pleased with the work KINGZ Pool Services did on my pool coping and deck, and I…read morehighly recommend them! My pool originally had approximately 70% flagstone coping, while the remaining 30% had the existing concrete deck extending all the way to the edge of the pool. Over time, the concrete deck had moved and developed cracks, many of the grout lines between the flagstone coping had either cracked or was gone and the area where there was no coping had developed major cracks between the concrete cantilever and the tile line. Those cracks were allowing water to get behind the pool. KINGZ Pool Services recommended cutting back the concrete and installing Oklahoma flagstone coping around the remaining 30% of the pool and to regroup everything. I'll be honest -- I was scared to death to have someone cut into my existing pool deck! But it turned out to be the best decision I could have made. The transformation is incredible. They matched the new Oklahoma flagstone to the existing coping so well that, unless you knew there had originally been no coping in that area, you would never know it wasn't there from the beginning. They also expertly repaired the cracks in the existing concrete deck and paint-matched the repairs to the surrounding area. The result is incredibly seamless. They removed all of the old, deteriorated grout between the existing coping stones and along the tile line and re-grouted everything. They also properly cut back a line between the coping and deck so they could install mastic where it belongs. Previously, there was no mastic between the flagstone and the deck -- just grout that had worn away in many places. The entire job was completed in less than two days, and their attention to detail was outstanding. They were courteous, professional, and did an excellent job cleaning up when they were finished. They covered the pool during the work, and although there was understandably some dust left in the water, they actually got into the pool and removed the larger pieces that had fallen in. My filter and pool cleaner will take care of the remaining fine dust over the next couple of days. The quality of the workmanship, the attention to detail, the excellent color and stone matching, and the overall finished product exceeded my expectations. And they did it at a great price. If you need pool coping, deck repairs, grout or mastic work, or any of the other services they provide, I would absolutely recommend KINGZ Pool Services. I am extremely happy with the finished product and would use them again without hesitation!

Well, unless you are willing to risk an experience like mine, don't spend any of your time with…read morethis company. Contacted them on 1/6/26, to repair an area of our pool deck that was cracked. Luis came out the next day, seemed legit, and we agreed a few days later on the work to be done and the price. He said they were a few weeks out on the schedule, which was fine with me. Contacted Kingz again on 2/4, inquiring about the start date of the project, and received no response. Contacted Kingz again on 2/6, and was told the schedule had been pushed back, due to weather. Kingz contacted me on 2/16, with a couple of potential start dates, and I chose 2/26. Kingz sent over the Docusign contract link, signed by Luis on 2/17. I signed it on 2/19, and thought we were ready to roll on 2/26. Sent a text to Kingz on 2/25, asking if everything was ready to go the following day. No answer, so sent another text at 7:21am. The answer finally came at 10:40am, stating that Kingz was working on a commercial job, and "We're unable to get started on your project at this time." They did offer me $300 for compensation for wasting my time over the previous 7 weeks, so I guess there's that. I passed, as my time is certainly worth more than that, but found out in small claims court that someone's personal time has no monetary value in cases like this, breached contract or not. My advice, if the above sounds like a bad experience, is to not spend any time with these folks. If you do go down the road with them, and again, this is solely based on my real life experience, know that the contract you sign with them might not be worth what you think it is. Kingz breached that contract by not showing up on 2/26, ("The Term"), and also by terminating the agreement when they said they weren't going to start the project at that time, (Rights of Termination). Oh, well. It's time to find a contractor that I can trust.

I used Kiwi a while ago and this review is long over due. Figured out the problem immediately and…read moregot it fixed so quick. Explained everything well. I will have him back for any issues.

Super responsive, helpful, and has done a great job for us. Kiwi repaired our pool about 8 months…read moreago and provided great service. Most recently we needed assistance with our hot tub and they helped guide us to the solution without even having to come for a repair. Amazing! I highly recommend Kiwi. They are honest, prompt, and great at what they do.