Cam has exceeded expectations with his weekly pool cleanings. His attention to detail is admirable…read moreand I am very grateful for his and Aqua King's services.

Erratic people, I'd avoid. Their pool service was fine, for the most part. We'd been with them over…read morea year, but we've now canceled our service after a pretty confusing and unprofessional interaction with Thomas. They cleaned out the filter on a friday and a day later we noticed the spa had completely drained. The pool is covered by a camera and we looked and saw it drained around the time or just after they'd been doing the filter cleaning. I reached out and they told us to turn off all the equipment and the breakers, which I did. They then said they'd be over to take a look at what happened. After not hearing anything for a few hours I texted and was told there was a weekend visit fee if we wanted them to show up and deal with the issue they'd caused. After many text messages and back and forth, someone came by and filled up the spa again, but didn't deal with the filter/pump. They seemed to do this on the Monday or Tuesday but then they told us (a) there were a bunch of items we needed to purchase for the pool and (b) they were raising our prices by $65 (a week? a month? it wasn't clear - they're not great communicators outside of their weekly automated 'we cleaned your pool' emails). I had another company come by to check everything out, and there didn't seem to be any major issues - there was something about the spa actuator that was tripped that led to the draining but it didn't seem like it happens frequently. The new company seems on top of it though. I'm not sure why this guy got a bee in his bonnet and wanted to fire us as a customer, but this whole incident seemed completely unprofessional and I'd caution people to not deal with this company if they can avoid it.

I hate to see anything less than 4-5 stars for O'Neill. Very easy to contact and my experience:…read more Dealing with O'Neill pool in Lakeway. On service/repairs. They are superb- Dan & Jason on repairs. And Chris manager. I also met two great office folks. Prices reasonable, and Chris doing all he can to find appropriate parts. I rate solid 5 Star. S

Very professional. They fixed my pool's heater. They came, diagnosed it, ordered the part and…read moreinstalled it. It was quick professional. They also clean my pool. Best pool company I've ever used.

great service on a warranty repair. from inspection to repair to follow up, drake and his team…read moremade sure everything was repaired and working.

UPDATE: Add failing of the Limestone coping to the rest of the problems. See photos. Again, Cody…read morePools refuses any responsibility of the 5-year-old pool.

Quick and easy. Reasonable quotes. They replaced my failed Paramont UV2 sanitizer with a Pentair…read moreIC40+ salt water generator

Great job and very professional. They used the correct parts and had the job done very quickly…read more Will use again.

This locally-owned pool company was recommended to us for Monthly pool cleaning services. So far,…read moreour pool is loving the TLC from professionals!

Shannon is AMAZING! I went in with what I saw as a pool emergency and he remedied my issue within…read morethe visit! I can't say enough good things about him and this location! He truly has restored my faith and exemplifies what customer service is all about!

We have used Round Rock Pool Pros multiple times over the past 3 years, and have always been…read moreimpressed with their knowledge and workmanship. Recently we had a pool pump failure, which can cause a world of water quality issues in this Texas heat. Round Rock Pool Pros responded rapidly, and turned our situation around to a good ending. We are so grateful to have found a company that values their customers and does an excellent job. They're an asset to the community. Highly recommend!

HARD PASS. WOULD NOT RECOMMEND AT ALL!…read more Moved to a new house and shopping for pool service. Submitted an online request on their website Wednesday around 9 AM. Out of the 5 companies I submitted a request to, they were the 2nd ones I reached out to but the last ones to reach out back to me (excluding the auto-generated "thank you" text which the other pool companies sent as well). Lisa from the office called me Wednesday at 5:38 PM and said she could have a tech come out the next day to give me a quote. Jose came out Thursday around noon. He was super nice and professional. He said he would get me 3 different quotes for the 3 type of packages they offer by the end of the day or the next day (Friday) in the morning at the latest. By Friday at 4:25 PM, I had yet to receive anything so I called and spoke to Lisa and she said they'll send it over shortly. They sent 2 quotes (not 3) at 4:40 PM. Monday morning at 10 AM, I called to discuss the quotes for further clarification, especially since the links weren't working. Lisa said she's going to call Jose and call me right back. She never did. Tuesday morning at 8:28 AM, almost a week after I had initially reached out, I called saying they never called me back and asked to speak to a manager. She put me on the phone with Jose and he was a totally different person than the guy that came out to the house. He kept interrupting me and talking over me. He was rude saying I didn't know anything about pools (that might be true but this is not my first house with a pool and that's not something you'd say to a prospective client), and making excuses for their lack of responsiveness. If they're this bad when they're trying to earn my business, I can't imagine how bad they are once they do earn it. Reading some of their other reviews, I should've just never reached out to begin with. TLDR: Unresponsive, unprofessional/rude, overpromise/underdeliver. Ended up going with a different pool company that responded right away and was able to get me on the schedule immediately.

We have the most amazing pool and hot tub! We worked closely with Joel H at Reliant to design and…read moreplan the pool around our very specific specifications, and let me tell you, they did not disappoint. Joel will take you from design to picking out each individual item needs for your project, go over budget and every step in detail all the way through fruition to what he refers to as "pool school". His team, Tyson the super is super, and they all know their business! If you have a question, they have an answer, if you need something, they are available at any hour. These guys are A +. From design, to excavation, to rebar to gunite guys.. they're all pro and super fast and detailed. The masonry is second to none as well. They have a winning team all around. Check out their designs, their products, you won't be sorry. We spared no cost to get exactly what we wanted and it's better than we hoped for. Thank you Joel and Tyson and Reliant Pools! We recommend them and if we could give 10 stars we would.

We have built two pools with Reliant Pools. Both experiences were great. Elijah was able to…read moretranslate my rambling and 20 differ Pinterest pictures in to the perfect design. Joel made sure everything was the build ran as smooth as possible. We build our second pool during 2021 when it seems everyone was building a pool. Joel nor any of the trades teams compromised the quality of our pool by speeding through any of the steps to "just get it done" and then move on to the next job to make as much money as possible. After speaking with friends that are having nightmares experiences with the quality of their pools that put in by other companies, I so glad we chose Reliant Pools again. If we ever move and put into a third pool we will chose Reliant again.

Smooth transaction and speedy service!!…read more They did a great job replacing our pool light. All throughout the process they provided quick replies to our messages and always directly answered our questions. I also appreciated that they provided us with additional options to work within our budget. Provided requested services within the week. We are very pleased with the repair they made on our pool.

Darrin removed the water heater and installed an erosion feeder. The cost was reasonable, the…read moreservice was prompt, and Darrin took his time to explain the changes he made and instruct me on how to use the erosion feeder. I will definitely hire A&B Pools for my next repair.