From the day I met with Aaron to the day my pool was complete, our experience with Premier Pools…read morehas been outstanding. Aaron kept us informed up until Kevin, the site manager took over. We began the process in Sept. Due to circumstances beyond their control (weather and supply issues), the pool wasn't complete until Feb. Kevin was in constant contact. After Kevin was injured, Fred took over. Again, communication was great. There were no issues at all. Everyone addressed any concerns and answered all questions we had. Everyone was completely professional. Our pool is absolutely beautiful! The cost of our pool was less than the price of our new car. Unbelievable! If you are contemplating on getting a pool, sit down with Aaron at Premier Pools. He can customize a pool to fit your budget. We do not regret our decision one bit. **My husband has spent more time outside in the last 2 months than he has in the last 2

Loved the build process and the pool was great for about 2 years.... Now the pool is starting to…read morefail from a shotty subcontractor premier used to build the pool - specifically the concrete etc. the pool now has ASR (concrete cancer). Thought oh great!! Total bummer but PPAS gave us a wonderful warranty and all will be fixed and made right. PPAS filed the insurance claim which they said their insurance company denied for me and countless others and they were headed to litigation to resolve this. PPAS was great about monthly communication up until Nov 2025 and they have gone completely silent. Have no idea what's going on at this stage, pool looks terrible and is losing water. I just really would like an update as to what's going on at this stage and our pool repaired so we as a family can get back to enjoying it. Until PPAS starts honoring their warranties I'd highly HIGHLY suggest to stay away and seek out other pool builders

I cannot say enough good things about Jay and this company. Probably one of the best service…read moreexperiences I've ever had. Communication was clear, frequent, and always helpful. 10/10 would recommend!

I have a 10-year-old Master Spa that needed a new cover, a new cover lifter, and some jets…read morereplaced. Their team arrived on-time and got the job done perfectly with a high degree of professionalism. I highly recommend this company for your hot tub maintenance and repair needs.

John came out very fast to give us an estimate on a heater replacement after the ice-storm…read more The heater was replaced and a by-pass installed. Very professional and fast. Will definitely call again if we have pool repair needs!

I don't know how their pool cleaning is but their drivers like to pull out in front of people and…read more ​then hit their brakes I was coming from Burnet into lampasas just before the high school and one of their trucks pulled out right in front of me luckily I had enough room to get over cuz he pulled out and hit his brakes you can't pull out and hit your brakes whenever you got traffic coming to you doing 55 or 60

Anthony was great. I was looking for Hayward automation control system, not only did Anthony had…read morethe best quote, he was quick to respond and get things installed. While he was here he also help fix other things. Highly recommend working with him For your future projects!

Great guy! Responsive and easy to work with. Totally fair price and got the job done without any…read moreproblems. Today it's hard to find good small companies with integrity but when I do it's super encouraging. Anthony checked all the boxes. If I or anyone I know needs pool or hot tub help he's the man to call. Thx!!!

Crites Custom Pools added a waterfall to our existing pool and a new pergola at the end of the pool…read more- and we are highly satisfied with the results. They took a while quoting the job, but once the work started it was a continuous process with workers consistently working through till project was done. The Owner showed up almost daily to supervise and make sure details were taken care of.

We hired Crites to build our backyard oasis and boy did they deliver!! From being able to design…read moreit ourselves with their designer and see it come to pass to the tee was an amazing experience. The team listened to us and responded to any change we wanted to make during the process. They were upfront with any change and how it would impact our budget. That allowed us to determine is the changes were worth it. We have no regrets choosing Crites to make our backyard dream come true. Even years later Donna and team are quick to respond to questions. If you're looking for a family feel when building a pool and outdoor kitchen, with honesty and real talk, Crites Custom Pools is for you. Thanks Donna and Team for making our dreams come true!

Came to service hot tub multiple times. Charged me every single time. Charged me over $1000 and at…read morethe end said "this hot tub isnt supposed to exist" and left in an extremely frustrated and unprofessional manner declaring "I'm done". Claims he's serviced thousands of hot tubs but kept charging for repairs over $1,000 and no solution. Went from a working hot tub with a leak to a non-working pile of plastic and $1,000s in charges. Absolutely do not recommend these scam artists. Should not be in any business. In total charged me $1713 over the course of 11 months and left me with a non-functioning tub.

I have contacted hot tub man multiple times trying to get our hot tub repaired with no response. We…read morehave left messages, contacted via their website, and talked to the office manager with no response. We told the office manager we maybe looking for a replacement no response. It has probably been 6 months. I hate writing these types of reviews.

They know what they are doing they service my pool for everything, cleaning repair and winter…read morepreparation

Had this pool since 1986. Pauls pool is only one to work on it. Both pumps broke in big freeze…read more Shelby found replacements not easy with everyone having problems. Nick the new owner put in as soon as pumps came in off back order. Can't go wrong with this company. Thank you for your fast work.AAA +++